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Googling Google

Christopher Dawson

Confessions of a Google junkie (or, Privacy? What privacy?)

By | January 25, 2012, 1:40am PST

Summary: A lot has been made of Google’s new privacy policy and terms of use. I say bring it on.

There are very few aspects of my life that don’t somehow involve Google. My phone runs on Android, my favorite tablet just got an OTA update to Ice Cream Sandwich (!!!), I use Chrome across all of my computers, I develop AdWords campaigns, I use Analytics to develop metrics for the day job and dive into SEO, I handle many of the CBS Interactive Google webcasts, I use Google Docs almost exclusively for productivity, and my wife doesn’t know where I am half the time until she checks my Google Calendar (which, in fact, aggregate two other Google Calendars).

I’m increasingly turning to Google+ as my source of relevant information and opinions, a function previously reserved for Twitter, and I’ve even dispensed with bookmarks, instead using Google Sites to organize important pages and resources.

I live, eat, breathe, work, and play Google and there aren’t many people more aware of Google’s business model and the amount of data it collects than I. So is it just sheer stupidity and naiveté that has me utterly embracing the Google ecosystem and relatively unconcerned about newly announced privacy policies that have caused so much consternation this week? Before you jump down to the talkbacks to tell me how stupid I really am, read on for another couple paragraphs.

As Larry Dignan pointed out in his post about the new policies last night,

Google noted that it already has all that data, but it’s now integrating that information across products. It’s a change in how Google will use the data not what it collects. In other words, Google already knows more about you than your wife.

From my perspective, though, I can live with Google knowing a lot about me. It knows, for example, that I’ve recently developed an obsession with the electric guitar and have been researching inexpensive models that I might just be able to justify as a birthday present to myself. It doesn’t judge, it just shows me the best deals in display ads on the three models of guitar and 2 models of amps I’ve been reading about the most. My wife isn’t aware of this obsession and her take on it would be judgmental (God love her!): “When will you have time to play guitar? And we’re supposed to be saving money! And what’s wrong with your acoustic guitar?”

Taking this a step further, as Google’s new privacy policies and terms of use do, I should expect to start seeing guitar-related apps in my suggestions in the Google Market and the Chrome Marketplace. Guitarists on Google+ should start appearing in suggested people to add to my circles and Google Reader should offer to download Guitar Player Magazine feeds for me. And, more likely than not, I’ll start seeing more guitar-related ads as well.

Google’s goal, of course, is to sell advertising. That’s about 97% of their revenue. By pulling people like me into their increasingly unified ecosystem, they can demonstrate very high click-through rates to potential advertisers and charge a premium to reach highly targeted and yet incredibly vast audiences.

Next: But they need to give me something in return »

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Chris Dawson is a freelance writer and consultant with years of experience in educational technology and web-based systems. In 2011, he became the Vice President of Marketing for WizIQ, Inc., a virtual classroom and learning network SaaS provider.

Disclosure

Christopher Dawson

Christopher Dawson is the Vice President of Marketing for WizIQ, Inc., by day and a freelance writer and educational technology consultant by night. Well, most of his colleagues at WizIQ are based in India, so really he's working with them whenever he can stay awake. He has worked for his local school district as a teacher and technology director, for the Johns Hopkins University School of Public Health, and for Biogen, Inc. (now Biogen-IDEC, Inc.). He has also consulted with STATNet and Cytyc Corporation and retains close ties with X2 Development Corporation (now owned by Follett Software, the supplier of the student information system he administered for several years). Follett is paying him a monthly honorarium to act as a presenter for their "SIS Voices for Student Achievement" community (he produces occasional blog posts and hosts a monthly webinar on the use of student information systems to inform data-driven instruction and school-wide change. He regularly purchases and/or recommends Dell hardware. This is because Dell makes good hardware and has truly committed itself to education in innovative ways, particularly with their "Connected Classroom" initiative. It isn't because he has dealings with the company through his role at WizIQ (which he does) or because they have provided him with long-term loans of a variety of equipment for in-depth testing (which they have). Intel (reference designer for the Classmate PCs he has implemented in his local schools) has provided him with long-term loans of Classmate PCs for testing, as have Dell and Lenovo with their educational offerings. He may report on any of these companies as his experiences with them have direct bearing on educational technology; positive reports are not necessarily an endorsement and he receives no direct financial compensation from these companies or any others. Intel paid all expenses for his attendance at the 2009 Intel Classmate PC Ecosystem Summit which he attended as the sole representative of the technology press. He was invited to attend in 2010 but his wife would have killed him if he spent 3 days in Vegas geeking out and left her home alone with a new baby. Acer provided him with a 50% discount on an Aspire One netbook in early 2009 after he tested it for 30 days through their educational seed program. He liked the netbook at the time but it has since broken and sits unused in his office. Canonical sent him Ubuntu lanyards, t-shirts, and mousepads for his kids. He stole one of the lanyards and proudly hangs his keys from it and occasionally features his 8-year old wearing an oversized Ubuntu t-shirt on his Facebook profile. Gunnar Optiks sent him a pair of computer glasses to evaluate for a holiday gift guide. He is wearing them now as he types this because they never asked for them back and they rock out loud. Seriously - they work brilliantly and make it much easier to spend 20 hours a day staring at an LCD. If they ever asked for them back, he would fork over the $99 and buy a pair. Microsoft gave him 2 free copies of Office 2010 professional, a desktop clock, and a useless book on Office 2010 when he attended the launch of Office/Sharepoint 2010. He occasionally uses the SharePoint lanyard they gave him instead of the Ubuntu lanyard for his keys, but feels dirty afterwards. Adobe provided him with a pre-release version of the CS5 Master Collection for evaluation and ultimately provided a full, licensed copy for ongoing testing of educational applications of this admittedly expensive software. Like the Gunnars, if the license expires or they come out with CS6, he'd actually go out and buy it himself. Which is saying something, because he's actually pretty cheap. Any other companies wishing to send him cool things to evaluate, wear, or otherwise adorn his kids are more than welcome to; he promises to disclose it here if he keeps any of the stuff. Finally, because WizIQ is a virtual classroom and learning network provider, Chris, as VP of Marketing, frequently interacts with, seeks out deals with, and directly or indirectly competes with a whole lot of LMS, SIS, and other Education 2.0 companies. In general, he'll limit his reporting about these companies to news that does not impact his relationship with them or with WizIQ. If he reports on them, it's because what they are doing is newsworthy or worth the attention of his readers and not because he's trying to broker some deal, damage competition, or otherwise advance his position in his day job. LMS and SIS companies, along with other online learning communities, are a pretty important part of Ed Tech. If he stops reporting on them completely, there won't be a whole lot left. He'll be sure to call out any overt conflicts of interest if they are unavoidable. Finally, Follett Software Company pays him a little tiny honorarium every month to present on their SIS Voices webinars and to write the occasional blog or discussion thread for them. Since Follett recently bought X2 (maker of an awesome web-based SIS that Chris just happened to have used, served in advisory groups for, and frequently reported on), this is probably also worth disclosing.

Biography

Christopher Dawson

Christopher Dawson grew up in Seattle, back in the days of pre-antitrust Microsoft, coffeeshops owned by something other than Starbucks, and really loud, inarticulate music. He escaped to the right coast in the early 90's and received a degree in Information Systems from Johns Hopkins University. While there, he began a career in health and educational information systems, with a focus on clinical trials and related statistical programming and database modeling. This focus led him to several positions at Johns Hopkins, a couple-year stint in private industry, teaching high school math and technology, and 2 years as the technology director for his local school district. Most recently, he started his own consulting business and is now the Vice President of Marketing for WizIQ, Inc., a virtual classroom and learning network provider. He lives with his wife, five kids (yes, 5), 2 dogs, and a hateful cat in a small town in north-central Massachusetts. Although he is no longer teaching, his roles with WizIQ and ZDNet allow him to continue helping students and teachers add value to education with technology rather than merely adding to the bottom line.
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yumamakmak 1 day ago
People have now become more practical. And, hence, they prefer to shop online. Whether they are purchasing clothes or furniture it does not matter because online shopping offers you the convenience of purchasing from the comfort of your home. Almost all people try to shop through the Internet these days because they want to avoid the rush at the general stores. When buying suits men most likely buy from an online retail store. Shopping mens suits online is very easy and you will have absolutely no problem.This article is sponsor by http://www.lovesuits.com men suits
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Dietrich T. Schmitz * Your Linux Advocate 25th Jan
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@Dietrich T. Schmitz * Your Linux Advocate - Working happy
@mrdatahs even people learn how you talk. why should people even be scared with google doing the same thing?
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We rely on Google much more than is commonly understood...
Dietrich T. Schmitz * Your Linux Advocate 25th Jan
I see it being applied to all manner of different situations.

Of course, you say, that's obvious. But what isn't obvious is what or how Google is changing the wiring of our minds. How much information do we collect in our heads that needn't be if we simply forgo memorizing and get immediate feedback from a search engine?

That we have slowly become dependent on Google or other search engines to apply them in our daily lives at work, socially, what have you is both wonderful and troubling.

Is our need for information driving use of Google? Or are we making an overt choice to use it in favor of some other medium or information source, by virtue of its convenience, e.g., do I pull that reference manual out and look it up, or, shall I just 'google it'. Or did I forget what I committed to memory or needed to when Google wasn't around.

What will happen to all of these reference materials as we form new habits and transition to Googling everything under the Sun?

Thanks Chris.
@Dietrich T. Schmitz * Your Linux Advocate
A very valid point. Although I still remember most phone numbers that I call on a frequent basis, I don't bother to learn new ones because the phone does that for me. This is a simple example of what Google is doing on a massive scale. Like everything, there are pros and cons. I just hope the cons don't get too invasive!
I guess you'll know if it's evil or not the day you start doing a lot of searches on "heart disease" or "children cancer" and your insurance company stops insuring you. Though I kind of trust Google now, it's the future that's a bit grey here. Corporations need to make money and grow, so who knows what they're going to need to do to grow in the future.
I remember the good ole days when everyone got the same search results.

Those were good days.
How about if you discuss investing in real estate with a friend, and the next day you start getting all these bogus stories in your news searches about experts predicting a 66% increase in Las Vegas real estate over the next 6 months-but you have no way of knowing if these are real stories or just push ads by dubious advertisers?

How can anyone possibly support this optionless stealing of your private information. Its despicable. Would you approve of the post office delivering all of your mail opened?
@hooville

Almost a good point... but if you are discussing buying real estate with a friend you are likely researching the subject if you are serious about it and you will need to learn to tell the difference between legitimate real estate news and dubious advertisement on your own.

Besides, its pretty easy right now to tell the difference between a push ad on Google and a real search result and no bogus news stories coming up in your news searches might be a good thing. However, I am very much in favor of a simple and quick option to be able to differentiate between customized search results and raw search results. That said, even raw search results report dubious information so its always the responsibility of the researcher to apply proper due diligence.

Great article Christopher. One of the best I've read on ZDnet.
Chris, the problem with the typical consumer is that they are uneducated and they don't care! They pretty much buy what they want to buy what they see on TV and never bother to investigate why they are buying that one!

The Google system is clearly better, more integrated and less of an over all pain than either Apple or Microsofts systems but it needs to market to show this to these same people!

Think about it, Apple shows Siri and the flaky software goes Viral, there are several apps on Android that did the samething and some are better but the common user had no idea about this! Crud, they average iPhone user didn't even know that Android has had Dictation for years and because of their walled garden they didn't realize what they were missing!

Bottom line, better has to be put on display or you will lose sales to an inferior product!
I, like you Chris, love Google & integrate it into my life (I do have an iPhone however, don't tell Google that!).

Google and Facebook collect a butt load of information on a second by second basis.. and I can't help but to think: "What are doing.. or what are they GOING to be doing with that data?!"

You put up some good examples of how they can use that data in the very near future.. this guy orders pizza every Friday, if I'm Google, I want to serve the pizza shops who have the highest bids to you on Fridays.. right?

My question is: COULD they use this data to discriminate?

This isn't the best example, but think about this:

I go to Best Buy and get a GoPro camera. A week later, I return the camera. Best Buy has my credit card (or name, or rewards zone card, or whatever..) linked to my Facebook account. THEN, a week later, I post a video of me skiing.. a video captured with none other than the GoPro camera that I returned!

Again, maybe not the best example, but if Best Buy knew that I was not afraid to perform such an activity.. wouldn't they want to change their return policy for people like me? They wouldn't have to change the policy for EVERYONE, instead, they'd put people in buckets and treat them differently based on their past behavior.

It's basically like your credit score.. the better you use your credit, the better your score. Mess up a couple times, and it hurts your score and subsequently makes it harder to get more credit.

Data, data, data... augmented reality?, data, data...

PS: you were definitely be remarketed to for those guitars!

What would be cool is if one could easily remove their remarketing cookies.. so I'm shopping for furniture.. hitting a bunch of different furniture sites and landing on their remarketing lists.. and then I finally buy one.

If I'm lucky, the one I buy form will put me on a "purchased" list and use the custom combos to NOT show ADs to me anymore.. but what about the other 50 furniture sites I visited?

It'd be cool if I could remove all remarketing cookies from sites categorized as furniture all at once...

Is Google listening to this!? -- Sorry for the blog post of a comment.. great post Chris - I like the way you think happy
@Arshammm
You can stop all that endless remarketing of things you looked at for grins or things you looked at and bought. Turn on tracking protection in IE 9 and add a list that blocks all the analytics sites. If everybody did that, after a while the search provider with the best organic search would win (pining for the days when Alta-Vista gave you the facts, not the facts as altered by who advertises when where and how with the search engine provider.
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Google is Just. Plain. Spooky.
Userama Updated - 25th Jan
But enjoy your time in Googleland. Google says "thanks for the data."
I guess what's to be learned from all this is that if you give people enough free stuff, they will tolerate any amount of invasion of privacy
@Userama

Imagine you go to a free information booth at the mall and ask where to buy shoes. The person in the booth tells you where five different shoe stores are and what kinds of shoes they have and the types of prices you can expect to pay. A week later you come back by the booth and the person, remembering you and your previous interest in shoes, tells you that one of the shoe stores has a sale going on. Most people would consider this a valuable service and thank the information booth person for the information. You apparently would charge the person with an invasion of privacy when none has occurred.

In this scenario, the information booth worker has figured out a clever mnemonic device to help them remember visitors to the booth and their interests. Then, the booth worker works out an arrangement by which they can pass information and advertising along to potential customers on behalf of the stores. Of course, while they provide the information to you free of charge, the merchants pay them to help them target potential customers. This is well within the rights of the information booth worker to do since they are under no obligation to aggregate the information you need and provide it to you at their own expense. Since you gave the the information willingly by way of using the free service they provided, they are well within their rights to use that information to finance their operation and even profit from it.

The information booth worker does not need to sell your information to the merchants who would find little value in it compared to the service the booth provides to them. What would the shoe store do with a huge list of people who inquired about shoes, especially when there is little to no reliable personally identifying information about who these people are? It is much better to just pay the information booth when a customer is successfully directed to their business than to pay for and then try to utilize an aggregated list of people who "might" be interested in shoes.

In this scenario, nobody's personal information was bought or sold and nobody's privacy was invaded and most rational people would consider this to be a valid and ethical business model and a good service to have available.

Google's services, while a bit more complex in the variety of "free" services they offer and millions of people use, are no less straight forward in the terms of service of the free information booth. You use the service; they track, record and aggregate data on your usage. At no point is this an invasion of your privacy as your usage of the services they provided is the same as you telling the information booth worker that you are looking for a shoe store.

If you can find a more ethical business model to replace these free services and fill the void that would be left if this business model is too unethical to be allowed to exist then feel free to change the world as we know it. I welcome you to try.
@techadmin.cc@...
Were I the cheating husband type, and Google merged my emails to the girlfriend and to the wife, I think I would be in boiling hot water. If Google is to collect information, then I want a say in which part is private, if taken out of context.
@techadmin.cc@...
and pointed out businesses, etc., that I might want to buy something from, I would consider that an invasion of privacy and, yes, spooky.
@techadmin.cc@...
Google used to be a search engine, now it's a worldwide shopping mall. I'm not really concerned about my privacy. I'm aware that it's pretty much gone the minute I turn on any of my devices.
What irks me about the whole data gathering thing is precisely the glorified shopping mall experience you so enthusiastically use as an example - twice!
Friday is pizza day for us too, but I don't need Google to tell me where to call. I know where I'll be calling. It's the same place I've been calling for the last 8 years. I call them because they have the best pizza I've ever had, and call me crazy but I don't NEED to find out if there's a better/cheaper/hyper pizza out there somewhere in the universe. Somehow, repeatedly eating the best friggin' pizza I've ever had is not merely "good enough" but downright delightful for me.
I'll be sticking with Bing. I don't want to give any of my data to Google while they make a profit off of it and I don't see a dime of that money. If they want my data they can pay me.
@Loverock Davidson- Because Bing doesn't track your search habits? Guess what? We run ads on Bing, too, that target customers based on search. Unfortunately, Microsoft just isn't very good at it.

I would argue, though, that Google does pay you in the form of services for which you would otherwise have spend a fair amount of cash. How much does Verizon charge a month for "visual voicemail" (a poor substitute for Google Voice)? And this is just one example.

Best,
Chris
@mrdatahs
I'd rather have the cash than services.
@mrdatahs

Chris, please don't feed the trolls.
They do pay you - by giving you free programs/services to use. It is a fairly standard economic relationship - they give you something you want (free software, services, email, etc), and you give them something they want (data to improve targeted ads, to improve click-through, thereby increasing their ad revenues - and why don't people want targeted ads - if I have to look at advertising to get free stuff, it might as well be ads I am actually somewhat interested in. I watch TV shows online (or on TV) and the networks force me to watch ads on Eyelash enhancement drugs).
@Turntwo
I'd rather take the cash than services.
@Turntwo

For me advertising works if I learn something I don't already know. I usually browse the web on subjects of interest to me. I know a lot about these subjects. As a result I rarely see an ad that teaches me anything. Therefore those ads are of no value to me. Indeed that are of negative value because they wasted my time and attention and took up shared bandwidth. The world wastes an enormous amount of time because Google refused to crawl framed pages. Google wants a new page to charge for new ads every time. Instead of the contents of one frame getting efficiently updated, we wait for a whole new frame and we wait for the ad servers to gather the appropriately targeted ads again every time.

I'd gladly pay $10-20 a month for an organic search engine with no advertising. All the time lost waiting for downloads and breaks in attention caused by ads on the page costs far more than that.
Great. Your the kind of person who makes me want to ditch going online. I can't wait for the day you take off those Google colored glasses of yours and see just how bad a relationship with Google like that is. I feel sorry for you, man.

Have fun letting Google control your life.
Do you all honestly believe a bunch of techies control your lives...It's the internet-a computer with information-it doesn't have the power to control your lives. Get out more, spend some time with your families and friends.
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It happened to me!
bmeacham98@... 25th Jan
I clicked on a link to look at a Zagg keyboard for iPad, a link in a ZDNet article, and now ads for Zagg are showing up all over the place. Creepy. How does Google know what I clicked on from a ZDNet article? How can I tell Google I was just kicking tires, as I do not even own an iPad?
@bmeacham98@... You could try deleting selective browser cookies or clearing out all of them and cleaning out your browser's cache. You also could use Ghostery as an add-in to your browser, which will allow you to block beacons and clean out and block those Adobe Flash cookies of which you are probably unaware. Advertisers show you ads based on tracking cookies: Both JavaScript cookies and Adobe Flash cookies.

In addition, both Firefox and Internet Explorer give you an option to opt out of being tracked.
Is there a way to find out what Google knows about you?
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Life is not So Serious
Cybernetizen 28th Jan
I would take it easy. I think we are too obsessed with our privacy. It may also originate from our natural reluctance in conforming to changes. Neither do I think that the new era of digital storage would degrade our brain power since we've got lots of other stuff to keep our memory busy with and work on. I'd rather regard Google as a friend, and not create a new foe in my own personal imagination to keep me preoccupied.
I'm a Google junkie too, but I don't use nearly as many features. But that doesn't mean they don't have just as much info on me as anyone else. And I've been noticing that ads are getting more specific to what I search for. But those ads are still irrelevant to me. I've had maybe one ad that has been something that was truly related to what I'd been doing that hour. But I'm sure they're working on it.
I for one have cancelled all Google accounts. Hopefully, they live up to their stated policy of deleting all info regarding me. I know for a fact that they haven't done this in the past. I closed my Google account a few years ago, then decided to give them another chance. When I signed up, I was promptly informed that they still had my info. How's that for compling with their own so called policies. Personally, I think that everyone who doesn't believe in Google's new privacy (Ha Ha) policy should do what I did, cancel all Google accounts. Who will buy ad space from a company with no data. This is for Google, as I read that they pay no attention to anything complaints or otherwise, DATA LIBERTATION IS JUST ANOTHER TERM FOR A VIOLATION OF THE CONSTITUTION OF THE UNITED STATES.
UNITE, CANCEL/DELETE ALL YOUR GOOGLE ACCOUNTS. IT WORKED AGAINST VERIZON, WHY NOT GOOGLE!
Forgot to add that I am selling my android tablet as when I purchased it, I did so IN GOOD FAITH, not realizing that Google had plans to deprive me of my CONSTITUTIONAL RIGHTS. I understand that the Justice Dept is looking into this matter. Hopefully, someone will go to prison, then maybe these corporate types will wake up.
Were I the cheating husband type, and Google merged my emails to the girlfriends and to the wife, I think I would be in boiling hot water. If Google is to collect information, then I want a say in which parts are private, if information is merged and taken out of context.
When you put it this way it really doesn't seem that bad, does it? I think I'll need to rethink my stance on this.
I still haven't seen a single even slightly compelling reason to be bothered by this.
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yumamakmak 1 day ago
People have now become more practical. And, hence, they prefer to shop online. Whether they are purchasing clothes or furniture it does not matter because online shopping offers you the convenience of purchasing from the comfort of your home. Almost all people try to shop through the Internet these days because they want to avoid the rush at the general stores. When buying suits men most likely buy from an online retail store. Shopping mens suits online is very easy and you will have absolutely no problem.This article is sponsor by http://www.lovesuits.com men suits

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