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Christopher Dawson

Facebook email: Is this actually an enterprise play?

By | November 13, 2010, 11:25pm PST

Summary: Facebook email could actually represent a big “Uh-oh” moment for Google. Especially if those Office Web App integration rumors turn out to be true.

So about this Facebook event on Monday…ZDNet’s Sam Diaz will be there and will let us know just how much truth there is to the rumors of a new email service being rolled out to Facebook users. Mary Jo Foley has heard a rumor though, that just might have Google execs shaking in their boots. Potential integration of Facebook, email, and Office Web Apps might actually represent Facebook’s first enterprise play.

As Mary Jo explains,

Microsoft already provides its own Facebook + Office Web Apps mash-up, known as Microsoft Docs. Via Docs, Office Web Apps users can share their documents via Facebook with their friends. But my source says Facebook’s announcement on Monday will take things a step further by directly integrating Office Web Apps access into the new Facebook e-mail — much like Microsoft does now with Hotmail.

Gosh, this is starting to sound a lot like Google Apps, isn’t it? Only, of course, with that missing social piece with which Google has been struggling for years now. You can still turn on Wave and Buzz, for example, within Google Apps for your users, but would you really want to?

It may seem farfetched to call this an enterprise play. We don’t even know for sure if Facebook is unveiling an email service. Let’s give ourselves the luxury of speculation for a moment, though, shall we? Microsoft has already shown that it can integrate its email services into large communications structures as it did with its Live@Edu product for an ePals partnership. It frequently supplies its email and Web Apps services to third parties for branded email services. What if Windows Live services become the back end for a Facebook email?

It isn’t much of a stretch to then imagine the reciprocal, with businesses, schools, and organizations who use Live services being able to leverage Facebook communications and single sign-on.

I know, I’m rumor-mongering, so I’ll stop there. Here’s the real point, regardless of Microsoft’s involvement. Adding email services to Facebook will make Gmail irrelevant for a whole lot of people. Gmail only has 193 million users compared to Facebook’s 500 million. Now that Google no longer allows the automatic importing of contacts into Facebook, many users may be more than happy to leave the hassle of multiple accounts behind and simply use Facebook’s internal services.

I can’t think of any scenarios for Monday that actually represent good news for Google. I can think of quite a few, however, that represent genuinely bad news for the company, particularly if Facebook looks to be trying to take a chunk out of Google’s Apps pie.

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Topics

Chris Dawson is a freelance writer and consultant with years of experience in educational technology and web-based systems. In 2011, he became the Vice President of Marketing for WizIQ, Inc., a virtual classroom and learning network SaaS provider.

Disclosure

Christopher Dawson

Christopher Dawson is the Vice President of Marketing for WizIQ, Inc., by day and a freelance writer and educational technology consultant by night. Well, most of his colleagues at WizIQ are based in India, so really he's working with them whenever he can stay awake. He has worked for his local school district as a teacher and technology director, for the Johns Hopkins University School of Public Health, and for Biogen, Inc. (now Biogen-IDEC, Inc.). He has also consulted with STATNet and Cytyc Corporation and retains close ties with X2 Development Corporation (now owned by Follett Software, the supplier of the student information system he administered for several years). Follett is paying him a monthly honorarium to act as a presenter for their "SIS Voices for Student Achievement" community (he produces occasional blog posts and hosts a monthly webinar on the use of student information systems to inform data-driven instruction and school-wide change. He regularly purchases and/or recommends Dell hardware. This is because Dell makes good hardware and has truly committed itself to education in innovative ways, particularly with their "Connected Classroom" initiative. It isn't because he has dealings with the company through his role at WizIQ (which he does) or because they have provided him with long-term loans of a variety of equipment for in-depth testing (which they have). Intel (reference designer for the Classmate PCs he has implemented in his local schools) has provided him with long-term loans of Classmate PCs for testing, as have Dell and Lenovo with their educational offerings. He may report on any of these companies as his experiences with them have direct bearing on educational technology; positive reports are not necessarily an endorsement and he receives no direct financial compensation from these companies or any others. Intel paid all expenses for his attendance at the 2009 Intel Classmate PC Ecosystem Summit which he attended as the sole representative of the technology press. He was invited to attend in 2010 but his wife would have killed him if he spent 3 days in Vegas geeking out and left her home alone with a new baby. Acer provided him with a 50% discount on an Aspire One netbook in early 2009 after he tested it for 30 days through their educational seed program. He liked the netbook at the time but it has since broken and sits unused in his office. Canonical sent him Ubuntu lanyards, t-shirts, and mousepads for his kids. He stole one of the lanyards and proudly hangs his keys from it and occasionally features his 8-year old wearing an oversized Ubuntu t-shirt on his Facebook profile. Gunnar Optiks sent him a pair of computer glasses to evaluate for a holiday gift guide. He is wearing them now as he types this because they never asked for them back and they rock out loud. Seriously - they work brilliantly and make it much easier to spend 20 hours a day staring at an LCD. If they ever asked for them back, he would fork over the $99 and buy a pair. Microsoft gave him 2 free copies of Office 2010 professional, a desktop clock, and a useless book on Office 2010 when he attended the launch of Office/Sharepoint 2010. He occasionally uses the SharePoint lanyard they gave him instead of the Ubuntu lanyard for his keys, but feels dirty afterwards. Adobe provided him with a pre-release version of the CS5 Master Collection for evaluation and ultimately provided a full, licensed copy for ongoing testing of educational applications of this admittedly expensive software. Like the Gunnars, if the license expires or they come out with CS6, he'd actually go out and buy it himself. Which is saying something, because he's actually pretty cheap. Any other companies wishing to send him cool things to evaluate, wear, or otherwise adorn his kids are more than welcome to; he promises to disclose it here if he keeps any of the stuff. Finally, because WizIQ is a virtual classroom and learning network provider, Chris, as VP of Marketing, frequently interacts with, seeks out deals with, and directly or indirectly competes with a whole lot of LMS, SIS, and other Education 2.0 companies. In general, he'll limit his reporting about these companies to news that does not impact his relationship with them or with WizIQ. If he reports on them, it's because what they are doing is newsworthy or worth the attention of his readers and not because he's trying to broker some deal, damage competition, or otherwise advance his position in his day job. LMS and SIS companies, along with other online learning communities, are a pretty important part of Ed Tech. If he stops reporting on them completely, there won't be a whole lot left. He'll be sure to call out any overt conflicts of interest if they are unavoidable. Finally, Follett Software Company pays him a little tiny honorarium every month to present on their SIS Voices webinars and to write the occasional blog or discussion thread for them. Since Follett recently bought X2 (maker of an awesome web-based SIS that Chris just happened to have used, served in advisory groups for, and frequently reported on), this is probably also worth disclosing.

Biography

Christopher Dawson

Christopher Dawson grew up in Seattle, back in the days of pre-antitrust Microsoft, coffeeshops owned by something other than Starbucks, and really loud, inarticulate music. He escaped to the right coast in the early 90's and received a degree in Information Systems from Johns Hopkins University. While there, he began a career in health and educational information systems, with a focus on clinical trials and related statistical programming and database modeling. This focus led him to several positions at Johns Hopkins, a couple-year stint in private industry, teaching high school math and technology, and 2 years as the technology director for his local school district. Most recently, he started his own consulting business and is now the Vice President of Marketing for WizIQ, Inc., a virtual classroom and learning network provider. He lives with his wife, five kids (yes, 5), 2 dogs, and a hateful cat in a small town in north-central Massachusetts. Although he is no longer teaching, his roles with WizIQ and ZDNet allow him to continue helping students and teachers add value to education with technology rather than merely adding to the bottom line.
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RE: Facebook email: Is this actually an enterprise play?
pankajunk 17th Nov 2010
@DonnieBoy But the question is, is Facebook enterprise play? Clearly no. For one, it has no current intentions of doing so. Secondly, imagine enterprise email without subject lines? It seeks to bring together people in informal and closely knit groups. This is clearly not the case in enterprises. No matter how social an organization is, there has to be some formality, and some barriers. You might want to read my blog about it - http://bit.ly/bvLK5A
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i dont trust facebook with social networking and my email account is much more personal than my social profile. there is no way i will use facebook for email after reading about the privacy issues it has been involved it. i am switching to Diaspora or Mycube,social networking startups, which are offering enhanced privacy options, and will continue to use google mail for email. atleast my personal information wont be compromised
what matters is critical mass, and Facebook has that.
@DonnieBoy Yes, but Google has 2 : 5 ratio, its not like its 1:100 which would be hard for Google to get market share away from. Plus Google is known and well respected, so is FB, but both have had their faux-pas lately that will make people And the other facet is that we are talking 2 different playing fields, one is social and the other one is personalbusiness related.
@DonnieBoy But the question is, is Facebook enterprise play? Clearly no. For one, it has no current intentions of doing so. Secondly, imagine enterprise email without subject lines? It seeks to bring together people in informal and closely knit groups. This is clearly not the case in enterprises. No matter how social an organization is, there has to be some formality, and some barriers. You might want to read my blog about it - http://bit.ly/bvLK5A
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@vishal_bhardhwaj

...yet you admit you use Google mail. You really don't have a clue, do you?
@itpro_z
Facebook is discovered to be engaging in blatant privacy invasions every week, and their excuse is always a weak 'Whoops, we are so sorry, trust us, we wont do it again, promise." Gmail states publicly that no personal info is shared with advertisers, whereas Facebook almost brags about how much they give to third parties.
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Facebook can never take take a chunk out of Google?s Apps pie. It is just too insecure to do so. Facebook email will be complete insecure and full of bugs. It will be easy to hack content will be insecure. It will be very interesting to see how secure MyCube and Diaspora actually are. If they do live up to their expectations then they can be the next big thing
reliable email. The question is the spin they will put on email and if that is enough to attract a lot of users.
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@craigmiller123

Since the rumors are pointing to Microsoft powering the backend they have the experience required to make sure Email and Apps are secured.

Plus, I would easily say 400 million of those facebook users are unlikely to share your concerns. Which would immediately put it ahead of any other webmail service.
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Facebook and Microsoft versus Google
iluvmsft 14th Nov 2010
This is an exciting news both for Facebook and Microsoft. The collaboration of these 2 have a great potential. However, this spells trouble for Google. Many detractors of Facebook and Microsoft may despise this move but 500 million+ users will benefit from this. Google can try to create their own social network but it will fail. With reports that people are visiting Facebook more often than Google is a sign. Google is on it's spiral slide down. Facebook is using Bing.
combination of all the competition that is a problem for Microsoft, NOT just Google. It is the combo of Apple AND Google in mobile that is the challenge for Microsoft. It is the combo of Apple, Google, Facebook, Amazon, etc, that will reduce the importance of MS Office and Windows.
Look, we need to stop ourselves for a moment and remember the same thing happened already... MySpace launched email service for its users 3-4 years ago, and it went nowhere (save for me using it as a spam catch-all email address)

If you already have Gmail, you won't leave; you're already embedded into the Google eco-system. Also remember, 80% of corporate nets BLOCK the facebook.com domain so you can't access it at work. Not true with google... I can see some teens using FBmail as their new email home... And that's something to watch, because those teens and early 20-somethings eventually become corporate workers too...
look for them to focus the email service on the younger crowd to start.
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That's what I . . .
JLHenry 15th Nov 2010
@starrwulfe

was going to point out: Facebook is blocked by just about every company I know, mainly so keep their employees from wasting company time commenting about their sister-in-law's friend's stepson's ballgame, etc.

Youtube gets blocked for the same reason.
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You're kidding, right?
matthew_maurice 14th Nov 2010
Facebook and enterprise in the same sentence? Does anyone not think that Facebook mail will be nothing but a swamp of spam and malware? The only connection Facebook mail will have to the enterprise is that fbmail.com will instantly be on the blacklist of every corporate mail server.
very well with the younger crowd. We need to wait and see what spin Facebook can add to email.
share from all of the players, though it will be first with the younger crowd.
They have good grounds to succeed. They know 500M people worldwide by their first name.
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Don't be surprised if Microsoft factors in
Dietrich T. Schmitz, ~ Your Linux Advocate 14th Nov 2010
Keep in mind Folks that MS tossed into the hat a tidy sum (~$240M) to fuel development and 'their interests'.

So, expect to see some of their 'moving parts' appear in FB.

But, there's no way I'll use an email ****@facebook.com for my ongoing communication.
for the monopoly products, and worried about their inability to crack the search market against Google. But, MS also has to be worried about the power of Facebook, and how they could weaken the Window / Office franchises in the long term.
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I am not sure how many Business owners or supervisors like facebook, I blocked the site on my internal network and make it available for marketing dep only. If workers already spend hours tuned in the facebook on their cellphones how much down time will be now with the integration of email.
traction with businesses. But, longer term, they could do a product especially for businesses with social features that are right for businesses. Do not count Facebook out.
What about mailing people that you do not have as facebook contact? Can you refuse them if they want to be friends with you on facebook? It seems like a strange mix of social environments.
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FB is untrustworthy
kraterz 14th Nov 2010
Facebook has shown time and again that they are very untrustworthy. What's to prevent them from flipping a switch one fine day and all your emails are public? Just like they did with privacy options?

It was not just that one incident, they've done this again and again. Only the lazy or uninformed will trust facebook with anything.
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Although it takes very little suave to circumvent their intended intrusions, I don't trust Google and I don't trust FB either. I've thought for a long time that FB is sitting on gold that they have yet to figure out how to mine. I'm leaning towards the conclusion that this is FB's first foray into the world of advertising in the style of Google. No one has ventured any guesses about what FB stands to gain from this but we all know they aren't doing it for charity.
I can't see any corporate servers allowing any access to/by Facebook webmail though.

If anything the enterprise space is ripe for LinkedIn to take a shot at.

Facebook mail will do fine though with the high school and soccer mom crowds.
"I do not disagree" @ starrwulfe
waves @ Christopher Dawson
I don't get the hype about the social "meltdown" network sites. To me it's just Jerry Springer in text.And why should the internet giants care ? So they have 500 million registered virtual people, but what do they actually do ? They 'Face Hook' do not sell a product , there is no room for advertisements.I mean in the none internet world if your company doesn't generate some income ( via selling) then you are a company of one.But in the internet world if you make a app that just shows your own Insignia ,some how it make the big dogs start Shivering? :-S
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Finally!
matthewcriuis 15th Nov 2010
Zuckerberg declared FB email is about to become No1 email service.
http://bworldonline.com/bwtst/index.php?news=FB+email+presentation

Good luck to them!
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Greaaaaat!
MyMac 15th Nov 2010
Our newsfeeds are already filled with useless posts like "George changed his toothpaste this morning, and likes it", "Bonnie is raking leaves today", and "Joanne got a new ringtone" by so-called facebook friends, now we'll get facecrook emails in our news feel.

BTW, what enterprise would be stupid enough to trust their sensitive emails to facecrook?
I think Facebook has potential brand problems: bit.ly/dfYdWI

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