ie8 fix
Click Here

Googling Google

Christopher Dawson

GOOG-411 isn't what you think

By | December 17, 2007, 8:17am PST

Summary: Google’s free 411 service (1-800-GOOG-411) lets you find and call local businesses, but the service isn’t exactly as it seems. On the surface, it looks pretty straight forward, but spending lots of money advertising a service that has no clear potential to make money should have seemed a bit suspicious. In reality, Google’s 411 service [...]

goog411-logo.gifGoogle’s free 411 service (1-800-GOOG-411) lets you find and call local businesses, but the service isn’t exactly as it seems. On the surface, it looks pretty straight forward, but spending lots of money advertising a service that has no clear potential to make money should have seemed a bit suspicious.

In reality, Google’s 411 service is about training a powerful speech-to-text engine that will one day find itself in things like video search. The more sample audio they have (people looking for businesses), the more accurate their system will become. Marissa Mayer did an interview with Infoworld in October where she explains what GOOG-411 is really all about.

Whether or not free-411 is a profitable business unto itself is yet to be seen. I myself am somewhat skeptical. The reason we really did it is because we need to build a great speech-to-text model … that we can use for all kinds of different things, including video search.

The speech recognition experts that we have say: If you want us to build a really robust speech model, we need a lot of phonemes, which is a syllable as spoken by a particular voice with a particular intonation. So we need a lot of people talking, saying things so that we can ultimately train off of that. … So 1-800-GOOG-411 is about that: Getting a bunch of different speech samples so that when you call up or we’re trying to get the voice out of video, we can do it with high accuracy.

This technique almost reminds me of the Google Image Labeler. On the surface, it appears to be a game, but in reality it is a way for Google to get a bunch of really great meta-data about pictures that would have otherwise never been available. Can you think of any other Google services that are actually a front for something more interesting?

[via Google Blogoscoped]

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Garett Rogers has always had a deep interest in computers and the Internet, which led him to a degree in Computer Information Systems. He is currently employed as a programmer for iQmetrix.

Disclosure

Garett Rogers

Garett Rogers is employed as a programmer for iQmetrix, which specializes in retail management software for the wireless industry. He has no other formal associations with any software or hardware companies.

Biography

Garett Rogers

Garett Rogers has always had a deep interest in computers and the Internet, which led him to a degree in Computer Information Systems. He is currently employed as a programmer for iQmetrix, which specializes in retail management software designed specifically for the cellular and electronics industry.

Garett's journey into Google started with his employer asking him to "get a better rank on Google." Diving into search engine optimization sparked his curiosity for how things work and led him to create a blog dedicated to what interests him most--Google.

21
Comments

Join the conversation!

Just In

RE: GOOG-411 isn't what you think
monclerdoudouneprix 6th Oct
Moncler Doudoune est d'abord connue ?? travers le monde pour son accueil chaleureux et relativement l??ger conceptions jackets.The piqu??e ?? la mode, des couleurs vibrantes, des coutures excellentes et un excellent service client ont fait Moncler Veste une marque bien connue des vestes partout dans le monde. Doudoune Moncler Femme sont ?? la mode, bien coup??, confortable, l??ger et de sortie extr??mement warm. Doudoune Moncler avec style long et court style non seulement avoir le meilleur mat??riel, mais aussi avoir la conception ?? la mode et ??l??gant.
0 Votes
+ -
Image Labeler
l_g_johnson@... 18th Dec 2007
The following statement is made at the bottom of the Image Labeler page under the title What do you need to participate?:
"Just an interest in helping Google improve the relevance of image search for users like yourself."

At least they are honest about their goal here. Since I have not used their 411 service, I do not know if they are similarly honest about their goals.
0 Votes
+ -
RE: GOOG-411 isn't what you think
EdanAharony 4th Feb 2011
@l_g_johnson@...
ZD Net nailed it right on the head. The service is no longer available. Edan Aharony
0 Votes
+ -
@l_g_johnson@... thank you for sharing!! ^^ panerai watches patek philippe watches piaget watches
0 Votes
+ -
So What...
Narg 18th Dec 2007
Google wants mega-data. So what. The sky is falling too.
0 Votes
+ -
I think that's an excellent way to go out these kinds of things - as
long as both of your purposes are not evil.
0 Votes
+ -
RE: GOOG-411 isn't what you think
robromano 30th Dec 2007
Maybe it's evil, maybe it's not. What IS FOR SURE is that Google is preparing to absolutely run the information marketplace, and they are steadily amassing a wealth of consumer information about you, what you search for, and what you buy. They do this because their core business model deals with advertising, and you are their demographic. You are the end customer on way or another.

Google is smart, that is why they have innovative and cost-effective strategies such as this.

The US government is also smart. And the US government has much less of a profit motive than does Google. And the US government has a history of advancing the wealth of US citizens steadily for many generations.

Google is a publicly-traded company with a clear profit motive and a fiduciary duty to earn money above all else. Capitalism is not a problem at all, but it is foolish to blindly trust some new corporation simply because they have successfully marketed themselves to younger, tech-savvy people as some sort of benign giant.

Evil is as evil does. Think of how much you would like it if the US government was so eager to monitor and archive your Internet habits.
0 Votes
+ -
For the most part...
ezflow321 3rd Nov 2008
For the most part, I agree with you. However, no one should use rhetoric misleading as you do unless you're willing to bring in some powerful evidence. For all the readers know, you work for Yahoo and see Google as a threat on your business. This is why evidence supporting your claim is required to build credibility.

The only people that need to be careful about giving away information as benign as where the closest pizza-joint is are criminals, the lazy (people who don't protect themselves) and clandestine agents. Everyone else shouldn't worry too much.

Simply put: If you're worried about Google's information-gathering practices and the pseudo-altruism that they display then don't use their products (including, of course, their search). However, if you've nothing to hide then you've nothing to worry about.

The more paranoid you are about the world, the more the world is paranoid about you. Trusting people don't typically do damage to physical or intellectual property. Your rhetoric is less damning to Google than it is to yourself. Take it easy; unbeknown to some, there are some companies who are smart enough to not only turn-a-buck but to help the world out in the process.
0 Votes
+ -
BTW
robromano 30th Dec 2007
ZDNET seems to be a shady company. Their sign-up process is invasive, atrocious, and annoying as all h*ll.
0 Votes
+ -
RE: GOOG-411 isn't what you think
vev46 17th Jul 2008
Regardless, if it allows us to connect to a company which may be too cheap to offer a toll-free #, I'm happy to help in their research.
0 Votes
+ -
RE: GOOG-411 isn't what you think
ezflow321 3rd Nov 2008
Oh, no! Are you saying that we actually have to contribute to Google's vast, free technology?

If Google asked me to help them out with something so trivial I'd be happy to oblige.
0 Votes
+ -
RE: GOOG-411 isn't what you think
vev46 13th May 2009
GOOG-411 is saving me considerable toll charges. I just hope they continue it ad infinitum.
0 Votes
+ -
RE: GOOG-411 isn't what you think
thinmintaddict 9th Jul 2009
Personally, I think that their meta data collection schemes are brilliant. they could as easily ask for volunteers (being google I'm sure they would have gotten many with the promise of a bumper sticker or some similar incentive), but instead they've given us a "you help us, we help you" scenario where everyone wins. Another of their free and useful products, and at the same time they get research material for a future (knowing google, ad-driven but free to the consumer) product.
0 Votes
+ -
This valuable editorial was very useful to read, I savored it completely. I'm about now to email it to my colleagues to permit them examine this too.
mayweather vs ortiz | pacquiao vs marquez | donaire vs narvaez | cotto vs margarito
0 Votes
+ -
RE: GOOG-411 isn't what you think
Chaneloutlet 14th Sep
Chanel shoes has been a haute name in fashion and cosmetics for decades. The company also creates replica Chanel and chanel women jewelry and has a single license -- for eyewear with Luxottica. Founder Gabrielle "Coco" Chanel opened her first boutique in 1913, touting designs known for simplicity. Coco died in 1971, and Chanel's style stagnated for years until Karl Lagerfeld took over the designs and revived the label by tapping a younger market. The company boasts more than 160 boutiques worldwide. Controlled by chairman Alain Wertheimer's family, Chanel also owns Chanel boots and Chanel on sale Eres and manages seven ateliers through Paraffection. Chanel New Bag .Chanel shoes and Chanel boots are always on the "attitude first, Chanel Short Wallet , quality first, reputation first" management thinking for customers to make our replica Chanel better and better. Your ultimate trust and satisfaction with replica Chanel are our best respond. Chanel Long Wallets . To celebrate our new opening of replica Chanel, all Chanel boots for the coming season is sold at a discount for Chanel on sale. Chanel Middle Wallets. Chanel on sale is a good choice for replica Chanel and Chanel boots.
0 Votes
+ -
Canada Goose Yorkville Parka Recently, Canada Goose Trillium Parka there has Canada Goose Free Style Vest been a Canada Goose Gloves lot of talk in the Canada Goose Glove Black media about the healthy state of Canada???s Canada Goose Glove Black Dark financial system and by extension their banks. Canada Goose Glove Navy This has piqued my interest and therefore I have chosen the 5 of Canada???s largest banks as the subject for this article.
0 Votes
+ -
Canada Goose Yorkville Parka Recently, Canada Goose Trillium Parka there has Canada Goose Free Style Vest been a Canada Goose Gloves lot of talk in the Canada Goose Glove Black media about the healthy state of Canada???s Canada Goose Glove Black Dark financial system and by extension their banks. Canada Goose Glove Navy This has piqued my interest and therefore I have chosen the 5 of Canada???s largest banks as the subject for this article.
0 Votes
+ -
Louis Vuitton Outlet store
danshengbojue 23rd Sep
To carry on a Chanel ******** in hand would be undoable to assure that high status that you appear, it is the excellent design in styles and materials that applied which make the bags excellent. Go right down to own yourself one Chanel bags , and you would can used for quite many years without out of fashion. Chanel Outlet series would be a great choice.


Lately there appear a fact to design ******** for kids. Including the great brand ***** ******** line. Such design which definitely is a marketplace, people all would like to pay for the money to purchase the designer ***** bags brand bags for their children. We are a great bags online shop for you to pick from, the ***** outlet has earn high reputation among the market.


In our herve leger dress online, all the dresses that are designed with no strap, more fashion, no simple, more elegant. The excellent styles that are the selling point. The sexy style of the herve leger bandage which lead the fashion line, so that you can find the dress that is fashion for a long time. What???s more, the elegant design which definitely can show your personality when attending some important parties. Herve Leger Sale is famous all around the world for its delicate design and excellent workmanship.


***** ******** have designed its presence felt among ladies specifically using the stylish dark color that arrives with interlocking method leather-based instructor ********. Based on the research you can find the ***** bags which sold quite well recently due to he fashion-forward design. ***** Store online which on sale all new design for 2011 series, the best service we also can supply you in our ***** Outlet .


Louis Vuitton bags tend to be among the worldwide manufacturers associated with custom bags. All these designer ******** are the high quality ones, so that people would like to look for he louis vuitton ******** . Such bags are sold online louis vuitton outlet popular nowadays. Would you like also to own one for yourself? Here just for.


It is said that the most of ladies among the worldwide that carry the louis vuitton ******** in hand. Such bags that are high quality designed as well as the most fashion trend that follow, what???s more, the colorful design for different people. All women would like to own the practical louis vuitton bags in shelf. Online shopping now become a fashion and we are a great Louis Vuitton Outlet online for you to purchase from, great surprise are waiting for you.


One way for some people to get duped into buying ***** ******** is when they hear about and come to bargained items sales, midnight markets, and the like. You'll find there, amasingly low priced, products of all kinds, but rarely will the actual items there be the real thing. Bargains aren't bad on their own, but if you're looking for the real ***** bags, it's best to find trusted stores. The ***** outlet store can point you to stores in your vicinity.


Louis Vuitton outlet store as one of the most luxurious brand in the world, is famous for leather goods loved by so many enthusiasts, which brings a huge business opportunity for market. We are professional trader for wholesale Louis Vuitton ********, aiming at filling large demands as well as leading fashion trends.74
0 Votes
+ -
danshengbojue
danshengbojue 23rd Sep
To carry on a Chanel ******** in hand would be undoable to assure that high status that you appear, it is the excellent design in styles and materials that applied which make the bags excellent. Go right down to own yourself one Chanel bags , and you would can used for quite many years without out of fashion. Chanel Outlet series would be a great choice.


Lately there appear a fact to design ******** for kids. Including the great brand ***** ******** line. Such design which definitely is a marketplace, people all would like to pay for the money to purchase the designer ***** bags brand bags for their children. We are a great bags online shop for you to pick from, the ***** outlet has earn high reputation among the market.


In our herve leger dress online, all the dresses that are designed with no strap, more fashion, no simple, more elegant. The excellent styles that are the selling point. The sexy style of the herve leger bandage which lead the fashion line, so that you can find the dress that is fashion for a long time. What???s more, the elegant design which definitely can show your personality when attending some important parties. Herve Leger Sale is famous all around the world for its delicate design and excellent workmanship.


***** ******** have designed its presence felt among ladies specifically using the stylish dark color that arrives with interlocking method leather-based instructor ********. Based on the research you can find the ***** bags which sold quite well recently due to he fashion-forward design. ***** Store online which on sale all new design for 2011 series, the best service we also can supply you in our ***** Outlet .


Louis Vuitton bags tend to be among the worldwide manufacturers associated with custom bags. All these designer ******** are the high quality ones, so that people would like to look for he louis vuitton ******** . Such bags are sold online louis vuitton outlet popular nowadays. Would you like also to own one for yourself? Here just for.


It is said that the most of ladies among the worldwide that carry the louis vuitton ******** in hand. Such bags that are high quality designed as well as the most fashion trend that follow, what???s more, the colorful design for different people. All women would like to own the practical louis vuitton bags in shelf. Online shopping now become a fashion and we are a great Louis Vuitton Outlet online for you to purchase from, great surprise are waiting for you.


One way for some people to get duped into buying ***** ******** is when they hear about and come to bargained items sales, midnight markets, and the like. You'll find there, amasingly low priced, products of all kinds, but rarely will the actual items there be the real thing. Bargains aren't bad on their own, but if you're looking for the real ***** bags, it's best to find trusted stores. The ***** outlet store can point you to stores in your vicinity.


Louis Vuitton outlet store as one of the most luxurious brand in the world, is famous for leather goods loved by so many enthusiasts, which brings a huge business opportunity for market. We are professional trader for wholesale Louis Vuitton ********, aiming at filling large demands as well as leading fashion trends.nb
0 Votes
+ -
Louis Vuitton Outlet store
danshengbojue 23rd Sep
To carry on a Chanel ******** in hand would be undoable to assure that high status that you appear, it is the excellent design in styles and materials that applied which make the bags excellent. Go right down to own yourself one Chanel bags , and you would can used for quite many years without out of fashion. Chanel Outlet series would be a great choice.


Lately there appear a fact to design ******** for kids. Including the great brand ***** ******** line. Such design which definitely is a marketplace, people all would like to pay for the money to purchase the designer ***** bags brand bags for their children. We are a great bags online shop for you to pick from, the ***** outlet has earn high reputation among the market.


In our herve leger dress online, all the dresses that are designed with no strap, more fashion, no simple, more elegant. The excellent styles that are the selling point. The sexy style of the herve leger bandage which lead the fashion line, so that you can find the dress that is fashion for a long time. What???s more, the elegant design which definitely can show your personality when attending some important parties. Herve Leger Sale is famous all around the world for its delicate design and excellent workmanship.


***** ******** have designed its presence felt among ladies specifically using the stylish dark color that arrives with interlocking method leather-based instructor ********. Based on the research you can find the ***** bags which sold quite well recently due to he fashion-forward design. ***** Store online which on sale all new design for 2011 series, the best service we also can supply you in our ***** Outlet .


Louis Vuitton bags tend to be among the worldwide manufacturers associated with custom bags. All these designer ******** are the high quality ones, so that people would like to look for he louis vuitton ******** . Such bags are sold online louis vuitton outlet popular nowadays. Would you like also to own one for yourself? Here just for.


It is said that the most of ladies among the worldwide that carry the louis vuitton ******** in hand. Such bags that are high quality designed as well as the most fashion trend that follow, what???s more, the colorful design for different people. All women would like to own the practical louis vuitton bags in shelf. Online shopping now become a fashion and we are a great Louis Vuitton Outlet online for you to purchase from, great surprise are waiting for you.


One way for some people to get duped into buying ***** ******** is when they hear about and come to bargained items sales, midnight markets, and the like. You'll find there, amasingly low priced, products of all kinds, but rarely will the actual items there be the real thing. Bargains aren't bad on their own, but if you're looking for the real ***** bags, it's best to find trusted stores. The ***** outlet store can point you to stores in your vicinity.


Louis Vuitton outlet store as one of the most luxurious brand in the world, is famous for leather goods loved by so many enthusiasts, which brings a huge business opportunity for market. We are professional trader for wholesale Louis Vuitton ********, aiming at filling large demands as well as leading fashion trends.vyr
0 Votes
+ -
danshengbojue
danshengbojue 23rd Sep
Louis Vuitton Outlet store
0 Votes
+ -
RE: GOOG-411 isn't what you think
monclerdoudouneprix 6th Oct
Moncler Doudoune est d'abord connue ?? travers le monde pour son accueil chaleureux et relativement l??ger conceptions jackets.The piqu??e ?? la mode, des couleurs vibrantes, des coutures excellentes et un excellent service client ont fait Moncler Veste une marque bien connue des vestes partout dans le monde. Doudoune Moncler Femme sont ?? la mode, bien coup??, confortable, l??ger et de sortie extr??mement warm. Doudoune Moncler avec style long et court style non seulement avoir le meilleur mat??riel, mais aussi avoir la conception ?? la mode et ??l??gant.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix