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Christopher Dawson

Google Apps updates...something for everyone or about time?

By | April 15, 2011, 12:32am PDT

Summary: What seems like fluff in Google Apps updates really is just a response to user requests, most of which are aimed at making Google Docs more like Office. But is that really necessary?

This week, Google announced several updates to its Google Apps online productivity suite. Improved migration tools and the ability to paginate Google Docs were followed by an new administrator interface. And yes, I did just say that Google announced pagination.

In fairness, Google Docs has had the ability to insert page breaks for some time now. You just couldn’t really see the pages very well. Or know for sure where soft breaks would occur. Fairness aside, though, this bit of news is being met with almost as much scorn as the great ruler debacle of 2010. A year ago today, Google announced a ruler with tab stops in the Google Docs interface and Microsoft responded with an unusually clever snark:

Andrew Kisslo, a Sr. Product Manager with the Office group, blogged about the new features on Wednesday, noting, “Rumor is the WordPad Team is very nervous about that leap in productivity gain. (Yes that’s a joke.)”

And yet…

Google Docs has always been about creating content and sharing it with coworkers. Page breaks, after all, don’t exist on the Internet. Only scroll wheels or, if you’re lucky, two-fingered scrolling on your touchpad, make the difference between a short page and a long one.

I use Google Docs now in my new job working for a virtual classroom company more than I ever have. The majority of my colleagues are in northern and central India and we get to talk when we occasionally happen to be conscious simultaneously. Fortunately, I’m a night owl and they seem to just work all the time, so it’s OK. However, as their head of marketing, I’m constantly collaborating on documents and pulling together content that will ultimately go into a CMS, onto a web page, or into a press release anyway. It doesn’t matter if it has pages.

Of course, it’s smart of Google to add this visual queue. Students around the world have had to hit Print every 10 minutes to see if they’ve actually written a 5-page essay since schools started adopting Google Apps. Now, they will know for sure.

But now for the more substantive updates. You can now add custom themes to Gmail!

OK, now I’m being snarky.

The updates that matter include the deprecation of their IMAP email migration tool, used to bring user accounts from other systems over to Apps. Rather, the Exchange Migration tool has been enhanced to handle more than just Exchange. According to the Google blog,

The IMAP mail migration tool in the administrator Control Panel will no longer be accessible as of April 30th. We recommend using the Google Apps Migration for Microsoft Exchange utility which migrates email from IMAP mail servers in addition to supporting migration from Exchange Server 2003/2007/2010, PST files, and Google Apps.

The update to the “Google Apps Migration for Microsoft Exchange” is discussed in more detail here.

There were other updates for Lotus Notes users, but I think they all work at IBM anyway, so we can ignore those.

The point of all this is that Google Apps is steadily marching forward with enhancements and tweaks. Nothing revolutionary recently, but many enhancements to the entire suite of related products. As I asked a year ago, is it enough to compete with Office 2010? It certainly is in my job right now. I think it is for a lot of other users, too. But even I can’t keep the snark out of a blog post on these little tweaks. Maybe it’s just late and I should get some sleep, but more likely, Google still has a ways to go to convince people that all they really need is a browser.

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Topics

Chris Dawson is a freelance writer and consultant with years of experience in educational technology and web-based systems. In 2011, he became the Vice President of Marketing for WizIQ, Inc., a virtual classroom and learning network SaaS provider.

Disclosure

Christopher Dawson

Christopher Dawson is the Vice President of Marketing for WizIQ, Inc., by day and a freelance writer and educational technology consultant by night. Well, most of his colleagues at WizIQ are based in India, so really he's working with them whenever he can stay awake. He has worked for his local school district as a teacher and technology director, for the Johns Hopkins University School of Public Health, and for Biogen, Inc. (now Biogen-IDEC, Inc.). He has also consulted with STATNet and Cytyc Corporation and retains close ties with X2 Development Corporation (now owned by Follett Software, the supplier of the student information system he administered for several years). Follett is paying him a monthly honorarium to act as a presenter for their "SIS Voices for Student Achievement" community (he produces occasional blog posts and hosts a monthly webinar on the use of student information systems to inform data-driven instruction and school-wide change. He regularly purchases and/or recommends Dell hardware. This is because Dell makes good hardware and has truly committed itself to education in innovative ways, particularly with their "Connected Classroom" initiative. It isn't because he has dealings with the company through his role at WizIQ (which he does) or because they have provided him with long-term loans of a variety of equipment for in-depth testing (which they have). Intel (reference designer for the Classmate PCs he has implemented in his local schools) has provided him with long-term loans of Classmate PCs for testing, as have Dell and Lenovo with their educational offerings. He may report on any of these companies as his experiences with them have direct bearing on educational technology; positive reports are not necessarily an endorsement and he receives no direct financial compensation from these companies or any others. Intel paid all expenses for his attendance at the 2009 Intel Classmate PC Ecosystem Summit which he attended as the sole representative of the technology press. He was invited to attend in 2010 but his wife would have killed him if he spent 3 days in Vegas geeking out and left her home alone with a new baby. Acer provided him with a 50% discount on an Aspire One netbook in early 2009 after he tested it for 30 days through their educational seed program. He liked the netbook at the time but it has since broken and sits unused in his office. Canonical sent him Ubuntu lanyards, t-shirts, and mousepads for his kids. He stole one of the lanyards and proudly hangs his keys from it and occasionally features his 8-year old wearing an oversized Ubuntu t-shirt on his Facebook profile. Gunnar Optiks sent him a pair of computer glasses to evaluate for a holiday gift guide. He is wearing them now as he types this because they never asked for them back and they rock out loud. Seriously - they work brilliantly and make it much easier to spend 20 hours a day staring at an LCD. If they ever asked for them back, he would fork over the $99 and buy a pair. Microsoft gave him 2 free copies of Office 2010 professional, a desktop clock, and a useless book on Office 2010 when he attended the launch of Office/Sharepoint 2010. He occasionally uses the SharePoint lanyard they gave him instead of the Ubuntu lanyard for his keys, but feels dirty afterwards. Adobe provided him with a pre-release version of the CS5 Master Collection for evaluation and ultimately provided a full, licensed copy for ongoing testing of educational applications of this admittedly expensive software. Like the Gunnars, if the license expires or they come out with CS6, he'd actually go out and buy it himself. Which is saying something, because he's actually pretty cheap. Any other companies wishing to send him cool things to evaluate, wear, or otherwise adorn his kids are more than welcome to; he promises to disclose it here if he keeps any of the stuff. Finally, because WizIQ is a virtual classroom and learning network provider, Chris, as VP of Marketing, frequently interacts with, seeks out deals with, and directly or indirectly competes with a whole lot of LMS, SIS, and other Education 2.0 companies. In general, he'll limit his reporting about these companies to news that does not impact his relationship with them or with WizIQ. If he reports on them, it's because what they are doing is newsworthy or worth the attention of his readers and not because he's trying to broker some deal, damage competition, or otherwise advance his position in his day job. LMS and SIS companies, along with other online learning communities, are a pretty important part of Ed Tech. If he stops reporting on them completely, there won't be a whole lot left. He'll be sure to call out any overt conflicts of interest if they are unavoidable. Finally, Follett Software Company pays him a little tiny honorarium every month to present on their SIS Voices webinars and to write the occasional blog or discussion thread for them. Since Follett recently bought X2 (maker of an awesome web-based SIS that Chris just happened to have used, served in advisory groups for, and frequently reported on), this is probably also worth disclosing.

Biography

Christopher Dawson

Christopher Dawson grew up in Seattle, back in the days of pre-antitrust Microsoft, coffeeshops owned by something other than Starbucks, and really loud, inarticulate music. He escaped to the right coast in the early 90's and received a degree in Information Systems from Johns Hopkins University. While there, he began a career in health and educational information systems, with a focus on clinical trials and related statistical programming and database modeling. This focus led him to several positions at Johns Hopkins, a couple-year stint in private industry, teaching high school math and technology, and 2 years as the technology director for his local school district. Most recently, he started his own consulting business and is now the Vice President of Marketing for WizIQ, Inc., a virtual classroom and learning network provider. He lives with his wife, five kids (yes, 5), 2 dogs, and a hateful cat in a small town in north-central Massachusetts. Although he is no longer teaching, his roles with WizIQ and ZDNet allow him to continue helping students and teachers add value to education with technology rather than merely adding to the bottom line.
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RE: Google Apps updates...something for everyone or about time?
3shao 20th Sep
@DonnieBoy thanks so much for sharing! fake chanel bags cheap replica chanel bags fake chanel
0 Votes
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Where's Donnie Boy?
otaddy 15th Apr 2011
He told us Google wouldnt need to support, outdated 8.5 x 11 printing!

There are nice additions. I recommend GoogleApps for those who dont want/need Office, it's much better than OO/Libre.
want at least some sort of basic printing. I think things like offline mode are more important. Hopefully that is coming, but, not simple. The sync-up of your changes after you get back online, with those of others that might have been editing is not easy. The challenge for Google is to keep it simple and not try to copy Microsoft.
@DonnieBoy You obviously haven't met the US Government. When they come in for an audit, you have to show them all your elec t ronic copies AND paper backup. Paper ain't goin nowhere anyti me soon. If EVER.
@DonnieBoy thanks so much for sharing! fake chanel bags cheap replica chanel bags fake chanel
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Outdated 8.5 x 11 printing!
Gr8Music 15th Apr 2011
@otaddy - Whoa, wait a minute! Print is not dead and probably won't be even in your lifetime. There are plenty of people out there (myself included) that have difficulty absorbing information through a screen. There are even more people out there who have issues with collaboration in these "wild, wild west" days of online sharing. Case in point - just yesterday I was asked to print a 2,290 page document for a 28 year old MBA student because it would be "much easier to work with"; imagine that in Google Docs...
@Gr8Music

Yeah, just imagine how he could search for a group of words and find it in seconds instead of looking through 2,290 pages happy
@Gr8Music: to forget about printing all we need is flexible minds.
0 Votes
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@Gr8Music Please read carefully!
@otaddy
Yes, it needs to support printing modes, but it should also support (and possibly emphasize) layouts/formats for those documents that won't be printed.
much easier to edit if you do not have to worry about page breaks. That said, the new page break feature would be really nice to turn on for those moments when you still do want to actually print something!!! As many have said, it will be a long time before we completely give up printing. It will not be until we have had a generation or two that grew up with ebooks and reading all news online, that we finally get rid of 99% of printed materials.
@otaddy And what happens when you are on a plane without internet? What happens if your internet goes down? What happens when you are on the road and don't have internet access? What happens when you are in a client meeting and need to show a presentation and you don't have internet access? What happens? GoogleApps doesn't work.
Every few months I check out Google Docs and wonder if Google is actually being serious about this product. It is almost up to the point of TextEdit on the Mac. The thought that you could use it as a replacement for a word processor working on complex documentation sets is laughable.
@Bruizer - I totally disagree, where you need to co-develop documents with many photos for illustration as I do for work then Google Apps is by for the best solution. MS Office would turn on the blue screen of death within minutes.
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Now I know you're lying
LiquidLearner 15th Apr 2011
@SeaBrown

I may have been able to believe you if you had left off the last sentence. Then again, embedding photos is incredibly easy in Office, so I don't know what you're talking about there either.
@SeaBrown Running 10 year old technology? Office 2010 on W7 hasn't given me a hickup yet...

I'm beta testing Office 365... it's even more killer.
@Bruizer

This, plus the fact that I simply don't trust Google enough to use them. Google Apps is another delivery vehicle for ad-driven revenue.
@Bruizer The point here is that Google Apps (including Docs) is about collaboration and it's backed up securely every few seconds. You're comparing Apples to Oranges. Most people use about 8% of MS Office's full capability and Google Docs goes way beyond that. I can't see you being able to work on TextEdit with 5 other people simultaneously, have it saved every few seconds to a secure server and roll back revisions to any point in time.
@aliball68 That may have been true with Office 2003 but ever since 2007 people are using more and more capabilities of Office. Why? The Ribbon - it's easier to find tools people can use to improve their documents.

I can edit a single document with more than one people with Office 365 and Office 2010... I can also do it with SharePoint on premise.
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@Bruizer
I know of 2 places that have tried it and found that it's just not powerfull enough to get any serious stuff done. Diffent problems at each location, same end result - unproductive.

One location reverted back to MS Office, the other is looking into the MS Office solutions once again, MS Office, and lokking at 365
focus on the content creation, NOT formating for 8.5x11, and Google Docs does that much better than MS Office, as collaboration works so much better. Finally, most documents can be printed just fine from Google Docs, with the option of downloading and doing final touch up in OpenOffice or MS Office.
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DonnieBoy, why do you lie about things
Mister Spock 15th Apr 2011
@DonnieBoy
that have been proven many times over to be untrue?

It is illogical.
plain
@DonnieBoy

Haha, if one already has OpenOffice/MS Office for final touch up, why use Google Docs in the first place?

Its like creating a graphic in MS Paint and then doing final touch up in Photoshop that is already installed!
@DonnieBoy No way google docs works for those with serious needs.. Excel, OneNote, Viso and Sharepoint are all top-notch products and OO, Libre, and GoogleDocs have nothing that even comes close.
print that much anymore, and most of the things we print are simple, 1 or 2 pages. For anything "serious", you should get a publishing package instead of trying to use a generic office suite like MS Office.
good to have for those that still want to print for the time being.
very important to be able to create / edit / save documents offline. I assume that they are waiting for HTML5 features to jell before implementing that.
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Contributr
@DonnieBoy Your assumption is correct happy You're totally right in general, but especially for Chrome OS. Right now it just chokes when it's offline and it really needs to be seamless. HTML5 to the rescue? That sounds like a good blog post title!

Chris
will absolutely have the best document system on the planet. It is not simple to sync work done offline with other possible changes by other participants while you were offline. If two people change the same paragraph for instance, there will be some human intervention required to resolve which version you want to keep.

In any case, Google is smart to not try to chase Microsoft on all of the baroque complexities of MS Office developed for the 20th century, and focus on the most important features for the post printing era. We are now in the 21st century!!!!
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DonnieBoy, you misunderstand completely
Mister Spock 15th Apr 2011
@mrdatahs
but I am not surprised, given the level of skills required to do so.

Google has not left features out of Google Apps due to some "fact" that people do not need it, instead they lack the knowledge needed to develope such features.

They are not coding for the 21st century, more accuratelly, they are coding for the 19th century, and are being left behind in Office suites as they struggle with things that others are delivering on even as we speak.
21st Century rather than try to copy a rats nest of at 20th Century generic office suite called MS Office.
My company uses Notes, and it isn't IBM. Someone please save us. >.>
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Printing outdated?
Modgirl 15th Apr 2011
You obviously haven't met the US Government. When they come in for an audit, you have to show them all your electronic copies AND paper backup. Paper ain't goin nowhere anytime soon. If EVER.
technology. There are still a lot of things on the book that were designed for a paper world. As the newer generations enter the political world, we will figure out how to eliminate paper backups for almost everything.
@DonnieBoy
I agree. its hard to imagine a world without paper, just like it was hard to imagine 50 years ago almost everything we're doing technology-wise now.


Kara
FI
0 Votes
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Not at all, kcikowska
Mister Spock 15th Apr 2011
@DonnieBoy
Many could see where the technology is heading, it has been envisioned in many a film and paper, but for the far forseable future paper will be an important factor in our day to day lives, given what paper is, and understanding what printing on it is used for.

News and books are but a small part of the overall use of paper.
@jessiethe3rd
Like to keep an open mind, duel booting between Windows 7 and Ubuntu. 15 second boot time for Linux and very stable so this is my preferred OS. Windows 7 for compatibly but hate the 10 minutes plus before the system is ready.
We have been waiting for Google to add functional print options to their calendar system for years. I guess they think that printed calendars will stop the sale of Android phones. It is ridiculous as many that need the calendars for our group still don't have the internet at home, or email accounts.
0 Votes
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VMware owned Zimbra mailing solution is far better than Google Apps and the nos. are proving it. Zimbra is now the world's 3rd largest mailing solution when you consider no. of paid mailboxes. MS Exchange & IBM Lotus Notes being no.1 & 2 respecitvely. Google Apps is still way behind Zimbra for corporate paid mailboxes

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