Google's recipe for a bad social strategy: Force it, rush it, compare it to others
Summary: The forthcoming attempt by Google to make a name for itself in social is a recipe for disaster because it will be forced, rushed and compared to others.
News flash for Google: You can't force people to be social - and you certainly can't rush them.
But the company, under the leadership of a new CEO just jonesing to make his mark as the top dog, has launched an employee incentive/punishment plan that ties the 2011 employee bonuses to the company's success with social efforts.
Call it CEO Blunder No. 1.
First of all, you can't force people to be social. But Googlers, certainly worried about what their total compensation will look like by the end of the year, are now going to focus on quickly rolling out anything social - even if it's the lamest thing ever - to the masses. The problem is that Google's perception of what's a social winner and what's a social loser has left a lot to be desired. Wave, for example, proved to be way too complex for users to grasp it while Buzz was riddled with privacy issues from the start. Something that's thrown together and then shoved down the user's throat will surely be a recipe for disaster.
Second, you can't rush something like this. When you look at the success that Facebook and Twitter have reached, you have to think about how long those two companies have been at this. Facebook was a MySpace competitor for the longest time and Twitter still prompts some of those "I don't get it" reactions. Can Google execs really expect to rollout a social something and expect it to be an immediate success - all before 2011 bonuses are to be distributed. Again, we're talking about a trainwreck in the works.
Finally, you can't pin an entire strategy on beating the other guy. If your goal - and measurement of success - is based on your comparison to something that someone else already does well, you're setting yourself up for failure. Instead, Google should get busy behind the scenes to think like a startup, crafting something that's perhaps disruptive to an existing service but offers something above and beyond. Think about the weaknesses of the competition, such as Facebook's shortcomings when it comes to privacy, and make that a key differentiator.
When I think about Google trying to make a name for itself in social, I can't help but think of how Google launched GMail. There were already online email products on the market when GMail hit the scene - but it was different because it addressed key problems that the others had. First, it marketed an inbox without limits (even though it actually just had a very high ceiling) so that users wouldn't have to worry about deleting emails to make room for more. Then, it offered a new view to the email, organizing emails into conversations, offering labels over folders and pushing search over sorting features.
Sure, there are those who still aren't fans of the GMail way. But there are also plenty of others who would never go back to the old way, myself included. Some might argue that GMail is a successful product today - even though it's come a long way since its initial launch.
In part, that's because it wasn't forced, it wasn't rushed and it certainly wasn't trying to do what others were already doing - and it was a product that would grow into something successful over the long-term, not overnight.
The push into social should be treated the same way - and tying it to annual bonuses is not the smartest start.
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Talkback
find weakness in their strength
RE: Google's recipe for a bad social strategy: Force it, rush it, compare it to others
FUD
RE: Google's recipe for a bad social strategy: Force it, rush it, compare it to others
Are you kidding? How is this anything of the sort?
Employee are entitled to easy bonuses?
Why do we promote this myth that "Wave was too complex"
RE: Google's recipe for a bad social strategy: Force it, rush it, compare it to others
RE: Google's recipe for a bad social strategy: Force it, rush it, compare it to others
The problem with Wave as I saw it was that it launched as a seperate product. If they'd integrated the functionality into GMail it would have done a lot better. Only problem would be starting a Wave and including people who's email isn't running on GMail, but I'm sure there's ways around that even if functionality needs to be stripped out.
RE: Google's recipe for a bad social strategy: Force it, rush it, compare it to others
For instant
It could be just switching all of there services over to Google Profile and adding +1 to all there services.
If it the above then the chances of it it succeeding and Google staff get there bonus is high.
However if it link to Google rolling out a completely new social network, with the target of say 300 million users then it will be a flop and Googlers will receive 25% less bonus this year.
I suspect from everything we have heard so far that it will be the first option. An the bonus is design to get everyone working on implementing social features in to there products.
RE: Google's recipe for a bad social strategy: Force it, rush it, compare it to others
I wonder if this action on the part of Google is connected to the ideas or philosophy behind the present topic? It's a bit weird anyway.
Don't need an email
I really don't see what the big deal is with these people.
RE: Google's recipe for a bad social strategy: Force it, rush it, compare it to others
Yes, it is yet another login account. I have one gmail account for Facebook, one for YouTube that replaced my YouTube account, and a non-gmail account for my actual personal email. Why? Privacy. There is no way I want all those linked together under the same account.
RE: Google's recipe for a bad social strategy: Force it, rush it, compare it to others
Is Buzz still active?
Google has always copied other people's ideas
Google to become a Microsoft
Really....
Then you say, "I can?t help but think of how Google launched GMail. There were already online email products on the market when GMail hit the scene - but it was different because it addressed key problems that the others had."
The tile of the article is good, but the content is riddled with inconsistencies, and incomplete outlook. "Forcing crappy/incomplete articles down user's throats just to get something out" seems like a more appropriate title. But hey, at least you're giving us an example of what you want Google to avoid. Props to you o brave journalist!
Product managers as used car salesmen.
This is unfortunate. Google's engineering is great, but their products are already a bit of an incoherent mess. They need coherent, careful product strategies, but they seem to be going in the opposite direction.
Google has shown us that a company doesn't have to be evil, but Apple has shown what can be achieved through careful, top-down management. If Google would learn a little from Apple then maybe we could have the best of both?
Pressure on the staff is not necessarily pressure on users ...
Having said that, I do agree that gmail launch was fantastic marketing - invite only, and beta for years - so Google is capable of doing better than wave, buzz, or Orkut - at least in marketing terms.
Of course there's a risk that they'll panic and rush - but now that they recognise the vital importance of matching FB and Tw, they'll likely have the sense to realise it's too important to get it wrong. We'll see.
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