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Have I solved my Droid Incredible storage problem?

By | June 9, 2010, 11:36pm PDT

This past weekend, I wrote a post about a problem that my beloved Droid Incredible was experiencing.  It turns out that I wasn’t alone in my issues surrounding bizarre memory errors (check out that last link for some good pictures of the error - thanks, WJD!). It also turns out that HTC didn’t have a clue what do about the problem either, nor that the problem even existed.  Even after writing the post and commenting extensively on their support feedback page, all I got was this lousy email:

Dear Christopher Dawson,

Thank you for using HTC Customer Service. We want to make your next visit even better and would like your feedback. If you haven’t already done so please help us improve by taking a quick survey on your experience using HTC Customer Service.

Get Started

Thank you very much for your time. Be sure to visit us online at http://www.htc.com to read the latest announcements and check out our newly released products.

We are unable to receive replies to this email account. Please visit us at http://www.htc.com if you have any questions or need further assistance.

Sincerely,

HTC

Awesome.  Thanks, HTC. Your phones rock and your customer service staff are wonderfully friendly, but your feedback mechanism stinks. And guess what? So does your Android software stack. Continuing to look through the various forums on the topic, I repeatedly found suggestions that the HTC messaging, email, and FriendStream applications were somehow bleeding memory or failing to release disk space appropriately.

Another reader emailed me and told me that clearing the cache in HTC’s Twitter application, Peep, solved the low memory problem.  Well, I hadn’t used Peep since the first day I received the phone since it’s probably the worst Twitter app on the planet. Unfortunately, you can’t uninstall any of HTC’s software, so I had just tossed on Twidroid and never given Peep another thought.  However, after clearing the cache in Peep (thank you for the suggestion, Pericles!), the memory error disappeared. Gone. No sign of it.

For good measure, I cleared the cache again in HTCs SMS application, the default browser (which also stinks compared to Skyfire and Dolphin HD), and then made sure that none of the FriendStream applications were pulling any more data. For anyone poking about, to clear the cache, go to Settings->Applications->Manage Applications, and then click on the apps you’d like to examine.  Most will provide the option of clearing data and/or cache.

For other users who have reported this memory problem, the main offenders appear to be Peep, Messages, and Mail, all part of the HTC stack.

I wish I were cool enough to figure out how to root the Incredible so I could just dump the HTC social/messaging software entirely, since it seems to be the root (pun intended) of the problem most users are experiencing.  It should be noted that clearing the cache hasn’t seemed to work for everyone; some users have still needed to do a hard reset.

Anyway it goes, although I still highly recommend this phone, I strongly encourage you to not bother with any of the HTC social/messaging applications and install any of the countless free replacements in the marketplace. And once I figure out how to get rid of the HTC apps, I’ll be sure to let you know, since invariably they seem to keep finding data whether I use them or not.

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Topics

HTC Droid Incredible, Storage, Hardware, Christopher Dawson

Chris Dawson is a freelance writer and consultant with years of experience in educational technology and web-based systems. In 2011, he became the Vice President of Marketing for WizIQ, Inc., a virtual classroom and learning network SaaS provider.

Disclosure

Christopher Dawson

Christopher Dawson is the Vice President of Marketing for WizIQ, Inc., by day and a freelance writer and educational technology consultant by night. Well, most of his colleagues at WizIQ are based in India, so really he's working with them whenever he can stay awake. He has worked for his local school district as a teacher and technology director, for the Johns Hopkins University School of Public Health, and for Biogen, Inc. (now Biogen-IDEC, Inc.). He has also consulted with STATNet and Cytyc Corporation and retains close ties with X2 Development Corporation (now owned by Follett Software, the supplier of the student information system he administered for several years). Follett is paying him a monthly honorarium to act as a presenter for their "SIS Voices for Student Achievement" community (he produces occasional blog posts and hosts a monthly webinar on the use of student information systems to inform data-driven instruction and school-wide change. He regularly purchases and/or recommends Dell hardware. This is because Dell makes good hardware and has truly committed itself to education in innovative ways, particularly with their "Connected Classroom" initiative. It isn't because he has dealings with the company through his role at WizIQ (which he does) or because they have provided him with long-term loans of a variety of equipment for in-depth testing (which they have). Intel (reference designer for the Classmate PCs he has implemented in his local schools) has provided him with long-term loans of Classmate PCs for testing, as have Dell and Lenovo with their educational offerings. He may report on any of these companies as his experiences with them have direct bearing on educational technology; positive reports are not necessarily an endorsement and he receives no direct financial compensation from these companies or any others. Intel paid all expenses for his attendance at the 2009 Intel Classmate PC Ecosystem Summit which he attended as the sole representative of the technology press. He was invited to attend in 2010 but his wife would have killed him if he spent 3 days in Vegas geeking out and left her home alone with a new baby. Acer provided him with a 50% discount on an Aspire One netbook in early 2009 after he tested it for 30 days through their educational seed program. He liked the netbook at the time but it has since broken and sits unused in his office. Canonical sent him Ubuntu lanyards, t-shirts, and mousepads for his kids. He stole one of the lanyards and proudly hangs his keys from it and occasionally features his 8-year old wearing an oversized Ubuntu t-shirt on his Facebook profile. Gunnar Optiks sent him a pair of computer glasses to evaluate for a holiday gift guide. He is wearing them now as he types this because they never asked for them back and they rock out loud. Seriously - they work brilliantly and make it much easier to spend 20 hours a day staring at an LCD. If they ever asked for them back, he would fork over the $99 and buy a pair. Microsoft gave him 2 free copies of Office 2010 professional, a desktop clock, and a useless book on Office 2010 when he attended the launch of Office/Sharepoint 2010. He occasionally uses the SharePoint lanyard they gave him instead of the Ubuntu lanyard for his keys, but feels dirty afterwards. Adobe provided him with a pre-release version of the CS5 Master Collection for evaluation and ultimately provided a full, licensed copy for ongoing testing of educational applications of this admittedly expensive software. Like the Gunnars, if the license expires or they come out with CS6, he'd actually go out and buy it himself. Which is saying something, because he's actually pretty cheap. Any other companies wishing to send him cool things to evaluate, wear, or otherwise adorn his kids are more than welcome to; he promises to disclose it here if he keeps any of the stuff. Finally, because WizIQ is a virtual classroom and learning network provider, Chris, as VP of Marketing, frequently interacts with, seeks out deals with, and directly or indirectly competes with a whole lot of LMS, SIS, and other Education 2.0 companies. In general, he'll limit his reporting about these companies to news that does not impact his relationship with them or with WizIQ. If he reports on them, it's because what they are doing is newsworthy or worth the attention of his readers and not because he's trying to broker some deal, damage competition, or otherwise advance his position in his day job. LMS and SIS companies, along with other online learning communities, are a pretty important part of Ed Tech. If he stops reporting on them completely, there won't be a whole lot left. He'll be sure to call out any overt conflicts of interest if they are unavoidable. Finally, Follett Software Company pays him a little tiny honorarium every month to present on their SIS Voices webinars and to write the occasional blog or discussion thread for them. Since Follett recently bought X2 (maker of an awesome web-based SIS that Chris just happened to have used, served in advisory groups for, and frequently reported on), this is probably also worth disclosing.

Biography

Christopher Dawson

Christopher Dawson grew up in Seattle, back in the days of pre-antitrust Microsoft, coffeeshops owned by something other than Starbucks, and really loud, inarticulate music. He escaped to the right coast in the early 90's and received a degree in Information Systems from Johns Hopkins University. While there, he began a career in health and educational information systems, with a focus on clinical trials and related statistical programming and database modeling. This focus led him to several positions at Johns Hopkins, a couple-year stint in private industry, teaching high school math and technology, and 2 years as the technology director for his local school district. Most recently, he started his own consulting business and is now the Vice President of Marketing for WizIQ, Inc., a virtual classroom and learning network provider. He lives with his wife, five kids (yes, 5), 2 dogs, and a hateful cat in a small town in north-central Massachusetts. Although he is no longer teaching, his roles with WizIQ and ZDNet allow him to continue helping students and teachers add value to education with technology rather than merely adding to the bottom line.
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RE: Have I solved my Droid Incredible storage problem?
Polantaris 21st Nov
I just cleared the Cache from HTC Sense all together, and it removed all the problems I was having but I also lost my "scene" or whatever it's called. I lost the data error, and suddenly I started getting emails again, which I wasn't before. I had assumed that the email thing had to deal with my 3G connectivity, but the second I cleared the cache, I got like 7-8 notifications that I should have gotten a long time ago.

It seems that HTC's own applications are screwing up big time, and they need to fix it.
View in thread
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RE: Have I solved my Droid Incredible storage problem?
mb01915@... 10th Jun 2010
Sounds like another vote for the it just works iPhone - not bit twiddling needed.
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RE: Have I solved my Droid Incredible storage problem?
rrh65 Updated - 10th Jun 2010
@mb01915@... You mean 'it just does exactly what UberFather Jobs wants you to do?' No thanks, I prefer to have some freedom in my life...
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RE: Have I solved my Droid Incredible storage problem?
atari_z 10th Jun 2010
@rrh65 It's true that you have only 225000 apps to choose from, many of them free.
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<a href="http://www.tran33m.com/vb/">forums</a>
uouo12 6th Mar 2011
@rrh65 The majority of the people here are smart, informed and interesting people with good insights and opinions (Rama.net, bobiroc, TripleII, rtk, ect) but the above mention (and a few others), not so much
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orjin krem
ekoaldiva Updated - 20th Jun
The majority of the people here are smart, informed and interesting people with good insights and opinions (Rama.net, bobiroc, pembe maske energy balance oyna oyunu moliva
energy balanceTripleII, rtk, ect) but the above mention (and a few others), not so much
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RE: Have I solved my Droid Incredible storage problem?
jku1 Updated - 11th Mar 2011
@rrh65 I just don't have to deal with niggling things like that from people using o ther phones. And maybe they EXPECT things to be harder whereas the iPhone crowd EXPECTS the iPhone to be easy. And since I am not a company, all I have is my personal experience to go by. Does that make it invalid? Why not address my points? I guess because it is easier to knee jerk react?
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RE: Have I solved my Droid Incredible storage problem?
RahinBen Updated - 5th Jun
@rrh65

The trust environment and the social element (ratings and reviews) are important as well. But your history is appreciated and certainly good background for those that want the full details on this trend savas oyunlari zeka oyunlari
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RE: Have I solved my Droid Incredible storage problem?
deaf_e_kate Updated - 10th Jun 2010
@mb01915@...
hey, i've got this polished turd with an Apple badge on it - wanna buy?

reply to zkiwi below - made it myself - saw a business opportunity with low costs and high margins for all the mugs out there
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Well, it's no wonder...
zkiwi 10th Jun 2010
you're bitter.

You're dumb enough to buy a turd just because it has an Apple badge on it, and now you're wanting to onsell it. How sad...
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RE: Have I solved my Droid Incredible storage problem?
gaberdiye03 Updated - 20th Jun
@deaf_e_kate The majority of the people here are smart, informed and interesting people with good insights and opinions (Rama.net, bobiroc, TripleII, rtk, ect) but the above mention (and a few others), not so much pembe maske energy balance oyna oyunu moliva orjin krem tutune son nanomatik
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How's this for iPhone just working?
NonZealot 10th Jun 2010
http://discussions.apple.com/forum.jspa?forumID=1139

After looking at that, I would say it is another vote for anything but the iPhone considering that the iPhone does anything but "Just Work". happy
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RE: Have I solved my Droid Incredible storage problem?
atari_z Updated - 10th Jun 2010
@NonZealot: How about beginning to be a little less an Android fanboy, for a change . The post was about an incredible memory problem, and you end saying that the iPhone does not work. What do you want to prove there?
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@NonZealot <a href="http://www.altincilek.tk">altin cilek</a>
osoz 11th Mar 2011
@NonZealot How about beginning to be a little less an Android fanboy, for a change . The post was about an incredible memory problem, and you end saying that the iPhone does not work. What do you want to prove there?
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RE: Have I solved my Droid Incredible storage problem?
Belinda.Higgenbotham Updated - 10th May 2011
@mb01915@... I simply do not need to deal with niggling things like this from individuals using other phones. And maybe they Expect issues to be Turbo fire harder whereas the iPhone crowd EXPECTS the iPhone to become easy. And because I'm not really a business, all I have is my individual experience to put into practice. Does that allow it to be invalid? Why don't you deal with my points? I suppose because it is easier to knee jerk react?
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geek heaven
banned from zdnet 10th Jun 2010
well, we made it. back to geek heaven, now on a phone. clearing your cache?, managing your applications, force-quit, rooting? soon there will be some kind of registry for all you geeks to play with.

htc and android rock!
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RE: Have I solved my Droid Incredible storage problem?
voyager529 10th Jun 2010
@banned from zdnet

The registry has been on Windows Mobile for years, duh! =)
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RE: Have I solved my Droid Incredible storage problem?
osoz Updated - 15th Apr 2011
@banned from zdnet How about beginning to be a little less an Android fan orjin krem altin cilekboy, for a change . The post was about an incredible memory problem, and you end saying that the iPhone does not work. What do you want to prove there?
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One wonders therefore...
zkiwi 10th Jun 2010
Will this set of "oops" be fixed soon or not, and in the meantime what does the ordinary person do? Return them, or whine at the phone company for a refund or reduced bill. Who knows, maybe if its bad enough there'll be a class action suit.
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June 2010 Changewave Customer Satisfaction poll: iPhone 77, HTC 51
Davewrite 10th Jun 2010
June 2010 Changewave released their latest customer satisfaction poll

Customers who were very satisfied with their Smart Phone purchase in last 6 months.

IPhone 77%
HTC 51%
Samsung 35%

If you take the iPhone 3GS alone the iPhone rate climbs to 81%.
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If it works for you.
TripleII-21189418044173169409978279405827 10th Jun 2010
@Davewrite
Personally, it is useless to me. I use Linux and have no windows. That aside, on Windows, the requirement to use QuickTime is horrible. QuickTime is the most successful security exploit conduit that plays music as a perk that has ever existed. Also not thrilled with what you can't do with an iPhone, namely save attachments, use attachments, save and create ringtones WITHOUT your computer and iTunes. There is no reason for this except Apple wants you to have to use iTunes (yes, you can buy iFile and 8 other apps to do what Android and BB can just do).

All of that aside, that's all geek stuff, I disbelieve the survey for the simple reason that not a single one of my iPhone friends doesn't lament the fact that flash isn't available. They don't understand battery life, security, HTML5, they simply see that until they get home, 1/2 of what they want to see and watch on FB, MySpace, etc "just doesn't work". Hey, when my friend, lets call her "Michele" (she once asked why she had to download pictures, why couldn't she just see them since downloading takes too long) tells me I can't wait to get a Droid (while standing there using her iPhone no less, and older one), the Apple polish is starting to wear thin.

TripleII
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"All your friends" vs a survey of thousands by a reputable firm? LOL nt
Davewrite 10th Jun 2010
@TripleII

nt
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RE: Have I solved my Droid Incredible storage problem?
atari_z 10th Jun 2010
@TripleII : "They don't understand battery life, security, HTML5". And how about stopping to bash for no reason people who don't think like you, except to try to look cool?
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Post the link, I would like to see the questions.
TripleII-21189418044173169409978279405827 10th Jun 2010
@Davewrite
I could word a survey that made everyone think Windows CE was the best thing since sliced bread. Regardless of whether you like it or not, these are comments from my iPhone friends.
"screw it, I ain't buying any more apps"
"can't wait to get a droid"
"ok, will watch it when I get home"
"there is no 'save' option"
"I will send it when I get home"
Aside: Seriously, Apple is a FileManager rocket surgery?
"I didn't get it" (Ala MMS, btw, can I now include iPhone users with 2G and 3G phones, does this work now? That's a serious question would be nice to include my friends again)

I just don't have to deal with niggling things like that from people using other phones. And maybe they EXPECT things to be harder whereas the iPhone crowd EXPECTS the iPhone to be easy. And since I am not a company, all I have is my personal experience to go by. Does that make it invalid? Why not address my points? I guess because it is easier to knee jerk react?

TripleII
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All I see that a techno geek writing this blog is having HTC problems
Davewrite Updated - 10th Jun 2010
@TripleII

hey,
did you notice that this blog written by a techno geek was having problems with his HTC?

And you're talking about 'your friends'
Maybe you friends are clueless and can't even use a nail clipper or hair dryer? How do I know?

But according to this blog's plug "Chris Dawson is a freelance writer and consultant with years of experience in educational technology and web-based systems."

HE a tech geek and couldn't resolve his phone issues with calls to HTC! A pro tech blogger and he STILL can't resolve some issues: Dawson "I wish I were cool enough to figure out how to root the Incredible"

HA!
LOL.

And
you mention Win Mobile:
Changewave:
Survey of OS satisfied: iPhone OS : 71%
Windows Mobile : 24%

You're looking worse the more you post

JDPower ranks iPhone Number One as well. I think I'll look at JDPower, ChangeWave, Forrester , Consumer Reports who all rank Apple highly vs "your friends" I've got a tech geek with unresolved HTC problems, surveys of thousands who rank HTC 51 vs iPhone 77 and I've got you and 'your friends' opinions. Who do you think I should believe?
lol
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RE: Have I solved my Droid Incredible storage problem?
atari_z 10th Jun 2010
@TripleII : I don't have any comments for any of people I know who have an iPhone. I bet you just invented these some minutes ago... The iPhone is not perfect (nothing is in this world), but your comments about a post which is about an Android phone (not mentioning the iPhone BTW) are just ridiculous.
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RE: Have I solved my Droid Incredible storage problem?
audesapere 10th Jun 2010
@Davewrite

Personally I don't think that survey is at all helpful since HTC makes more than one phone, Samsung makes more than one phone, and Apple only makes a single phone. I'd say that's like saying:

Big Mac: 77%
Burger King: 51%
Wendy's: 35%

What if those who ate at Burger King liked Whoppers, say 80% of the time.. those stats would change dramatically.
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What to say? and you guys talk about Reality distortion fields?
Davewrite Updated - 10th Jun 2010
@audesapere

Survey after survey from Forrester, ChangeWave, Consumer Reports, JDPower etc etc consistently year after year rank Apple highest and all you guys come up with is lame : "Personally I don't think that survey is at all helpful"

RDF! dudes, RDF

And your comment excusing HTC because it makes more than one phone to give 51% very satisfied vs Apple 77%. (This Changewave survey asks consumers who bought a smart phone whether they liked it or not after using it for awhile ranking them Very Satisfied, Satisfied etc. It does not survey market share as you I think you believe with your Big Mac example) One this survey only counts smart phones. Two, if you think some HTC smart phones are good then some of them must be god awful bad to give an AVERAGE of 51% right? So if I was a consumer how would I know if I bought a HTC smartphone model I wouldn't get one that stunk like month old bad eggs? Isn't it better for consumers to just stick with Apple with 77% very satisfied? Also the survey counted more than one iPhone model, as I said for iPhone 3GS alone the numbers go to 81%.
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Hey Davewrite, did you notice
TripleII-21189418044173169409978279405827 10th Jun 2010
@Davewrite
That below,l 8 days ago I nailed (the only root?) the problem and provided generic instructions where he could have fixed it a week ago. Did you also notice that YOU were the one who brought Apple into the discussion with an irrelevant post about how Apple rulez?

I also notice that you failed to mention my VALID points on stupid iPhone isms, so let's try again.
- iPhone no file manager, can't save as, can't attach without multiple paid apps.
- enlighten me, is MMS now available for all users (i.e. backward ported).
- is lack of flash NEVER a problem?
- isn't the iphone EXPLICITLY FOR clueless users? Isn't it just soooooooooo easy?

Classic astroturfing, only pick out ONE part of any discussion, provide no rebuttal to the rest and just attack the messenger. Who looks worse now?

TripleII
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I could point iPhone advantages vs Android but i won't instead...
Davewrite Updated - 10th Jun 2010
@TripleII

I'll let pro surveys do the talking.
Your can argue until you're blue in the face about OS points according to your personal preferences e.g some say the Android cut and paste is a joke compared to iPhone etc. and about this advantage over that. Example I can talk about thousands of apps that don't exist for Android.

So instead I'll let the pro consumer reports do the talking:

Consumer Report Dec 09
Top smartphone: iPhone 3GS

JD Power April 2010
Top Smart Phone : iPhone 3GS

"Apple came first in every one of the survey's categories, beating out competitors like HTC, Nokia, RIM, Palm, and Samsung. The only exception was the "battery function" (due to no replaceable battery).

Forrester Research annual Customer Experience Index 2010:
top Tech company (for PCs rather than phones alone but still... ) :
Apple

Nielsen March 2010
Top App Store: Apple

Changewave May 2010:

Customer Satisfaction: Top customer satisfaction is iPhone.
iPhone (combined) very satisfied 77%.
iPhone 3GS very satisfied 81%
HTC very satisfied 51%

"A recent study reveals that 53 percent of Verizon customers say they would be very likely or somewhat likely to buy a Verizon iPhone."

AND Finally:
NIELSON 2010 survey:
"Among Android and iPhone users who would like to switch operating systems, the rate at which Android users would like to try iPhone is twice as high as that of iPhone users who would try Android."
(once again, this Nielsen thing sort of blows away your 'friends' argument huh?)
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8 days ago I suggested you look at exactly that.
TripleII-21189418044173169409978279405827 10th Jun 2010
http://www.zdnet.com/tb/1-82655
Sounds like a cache problem of some kind.
Especially the messaging client. Is it keeping a complete history of all chat ever done?
...
Is there a "keep history for 3 days" instead of infinite setting? What about any similar settings for the mail clients?

In answer to your question, no I don't think you have solved it, you found a workaround. You would be amazed how often coders (especially new ones) never consider disk space/cache/log management.

Anyway, I will ask again, is there a way to change the cache settings to not just clear it, but set it to 3 days or a certain size before deleting?

TripleII
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Contributr
I actually did go through the cache...
mrdatahs 10th Jun 2010
in my SMS and mail apps, then promptly stopped using the HTC defaults. No luck. Forgot about Peep. As far as I can tell, there isn't any built-in cache management, nor are there apps for non-rooted phones that handle any sort of cache limits/quotas. Feel free to chime in, anyone, if you know something I've missed.

That being said, even before clearing any of the caches for any applications, all measures of phone memory from the HTC SenseUI apps showed plenty of space - it didn't look like anything was being eaten up by cache as I would occasionally find on my Blackberry. So the phone was telling me I was low, but didn't tell me why, where, how, or in what way, since it looked like I had more than enough space even in the phone partitions.

I've heard rumors that this problem will be solved when HTC upgrades Sense to be compatible with Android 2.2, but I'll happily root before then as 2.2 and a number of apps support cache management with root access.

Thanks for the suggestions - not ignored, just not responded to happy
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Chris, good luck in the consulting biz!
AllKnowingAllSeeing 10th Jun 2010
As helpful and interesting as your blogs and talkbacks have been in the past, It is now time to bid them farewell, I will post no more.

At one time they were worth the interaction, but no longer. For one reason is the shear amount of spam anymore, they actually account for over half the replies. (?ubermobile? as headline?) but more importantly, just the shear numbers of trolls, clueless, and even idiots here. You can?t give an opinion anymore without being insulted, labeled, or flagged, and interestingly enough, by the same handful of people.
What?s with all the idiotic chest beating by these people? And don?t get me wrong, all the camps have them, though here are the most prevalent:

Windows:
Loverock Davidson: He has to wake up to the fact that MS does make mistakes and missteps, and like any company will continue to make them from time to time.
No_Axe_to_Grind: He actually does, he just won?t admit it.
John Zern: When he says something it usually an honest opinion, but maybe he should lead by example and quit falling for the bait? Countering an insult with an insult doesn?t work, and he has to learn that.

Apple: (I was really surprised that there are so many, but I?ll list the most prevalent)
Richard Flude: uses a lot of words to tell us he has nothing to say.
James Quinn: Steve Jobs could shoot James? beloved dog, and he would still praise him for doing it as ?Apple knows best?.
frgough: another ?Apple can do no wrong?, just excuses it all on Sarbanes-Oxley, the US government forces Apple to be greedy.
Davewrite: Talk about someone totally without a clue whatsoever, ask him a question, (any question) and he?ll just post a cut and paste of Apple?s Market Cap like that?s some sort of answer. If he doesn?t like your post, a quick cut and paste of Apple?s Market Cap.
I?m betting he doesn?t own a single share of Apple stock, but he?ll still post their market value when cornered with a question he can?t answer positively about Apple, which is most of the time
denisrs: Gets extremely upset to the point of cursing the blogger if the blogger or anyone even dares hint at saying something negative about Apple. Hope he doesn?t own a gun, could be bloody should he find out where the evil people (Non-Apple users) live.

Linux: Talk about a screwed up group of people
Dietrich T. Schmitz: He post so much BS about Linux/Apple/Windows his posts stink of ?fraud, his every reply reads as just another pathetically see thru sales pitch for his Linux business. Windows 7 probably put him on food stamps.
OS Reload: We would hope this guy?s a troll, because it sad to think there are actually people in this world as out-of-touch-with-reality as he comes across.
tburzio: Not intelligent enough to hold an honest conversation, but lame insults are quick to fly from his fingers should the opportunity to insult Apple or MS come up!

And last but not least, DonnieBoy: If ever a bigger moron has graced these boards, we have yet to meet him. As John Zern had observed, he?s probably so frightened of MS that he feels he has to drag them into every blog he visits, whether the blog mentions them or not.
I?ll wager he?d claim the food in Google?s trash bins are better tasting then anybody else?s food straight out of the oven. If he can?t find any facts, he makes them up. He hasn?t a clue as to what he?s talking about, yet he still keeps talking. And when shot down, he just insults anyone and everything MS related. That is, unless there is a negative blog about Google, then you can hear the crickets chirping in his corner. I?m thinking that by sleeping on their park benches, he believes he?s a great Google coder. If he spent as much effort as learning IT, as opposed to trying to act as though he is, he?d be in a position to actually join an intelligent discussion.

The majority of the people here are smart, informed and interesting people with good insights and opinions (Rama.net, bobiroc, TripleII, rtk, ect) but the above mention (and a few others), not so much

Oh, and Mike Cox? I will allways stop by to read his posts, they never fail to make me laugh, the man is a master of his craft!

Does this matter, who am I? Nobody special, just someone who?s been in the technology sector for 25+ years, who?s lived, breathed, designed a lot of what we use here today, from telecommunications to weapon systems, and lots of things in between, so I have a more informed platform then many. And for the past eight years I?ve been Head of IT for a small to mid-sized company.

I really just wanted you all to know how stupid many of you look to someone like me.

for those that taught me a thing or two, my thanks! As for the rest: Flag Away!
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OUCH!
John Zern 10th Jun 2010
@Pliny the Elder

I'll work on that. sad
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Contributr
RE: Have I solved my Droid Incredible storage problem?
mrdatahs 10th Jun 2010
@Pliny the Elder Thank you! The spam is absolutely intolerable and is being addressed aggressively so we can find a long-term solution.

The chest-beating? Well...it is what it is...Hope to see you around.

cad
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RE: Have I solved my Droid Incredible storage problem?
hazman@... 19th Aug 2010
Um, I just deleted all my sent mails and trash that was sotred in the HTC mail program. I never realized I was hoarding all that crap until I actually looked in the Folders that you can select when you hit the Menu button. As soon as I did that, the memory issue disappeared...Maybe it's really just that simple
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RE: Have I solved my Droid Incredible storage problem?
gmeyer99@... 1st Sep 2010
Suhwwweeeet! I use K9 mail, Handcent and avoid Twitter altogether, but I was having this issue. I cleared the DATA on each of HTC Messenger, Mail and Peep and the problem is solved. And whaddya know, immediately the 9 apps that I have been trying to update (that just sit and stare at you while saying 'Starting Download') suddenly began to download and install. Plus, I use the YouTube widget and who knew that it actually scrolled suggested videos - I had never seen that until deleting the DATA, not CACHE, on my Incredible. Whoot! Whoot! Just updated to Froyo. I'm in bi'ness now. Thanks.
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RE: Have I solved my Droid Incredible storage problem?
vwbanks 28th Sep 2010
Wow...my fingers are really crossed that this fix will stay fixed! After my first Droid Incredible being completely crippled by this issue (even after several hard resets), I ordered a replacement phone...and promptly had EXACTLY the same Low Space error cripple it yet again.

I just now cleared the Peep cache and it DID clear the error message happy So so far so good. Just a note - if the error re-appears, some folks have found that their People app is taking up crazy amounts of space when it is linked to Facebook and Twitter, so that might be something to look at in the future too.

Vic
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RE: Have I solved my Droid Incredible storage problem?
sirdrakey 19th Nov 2010
thanks was having the same problem with my motorola cache clearing worked sad the droid OS doesn't do this in the first place at lease there should be an app for that I'll look for one
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RE: Have I solved my Droid Incredible storage problem?
aholland1 25th Jan 2011
Chris hit the nose on the head. While the fault may be partially HTC's fault, lazy program does appear to be the blame here. I had this same problem today, and for me it was the Facebook app for HTC Sense. Clear data and boom, no more memory error, cleaned house by removing some other big apps too (gotta love the apps - sort by size feature under settings). He's right though, their customer support was top notch. Hopefully we'll see a fix for this in future phones...
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RE: Have I solved my Droid Incredible storage problem?
alankc 22nd Apr 2011
The only thing that Verizon reps can tell me is to reset my phone. Does anyone know what that actually deletes? Has anyone tried it? I don't want to delete my data. Why even have a "smart"phone when the fix is to delete everything?
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Thanks for posting
KABC1 Updated - 6th Jun
I'm getting the "Unable to manage your messages because your storage in full...." message. Checked my storage and it's fine, pics are going to SD card. cleared cache on many Droid-standard apps. I've deleted most of my messages (note that I can still receive messages).

What I wonder is why I have to be a programmer to use this phone. My BB Storm had its own issues, but at least I didn't have these kinds of problems.

A friend has this phone and she loves it, which got me to get it, but anyone who asks me, I tell them to not get this phone. I have NOT warmed up to this phone at all.

Update: Went to the Verizon store and I'm now getting a replacement phone (not refurbished, thankfully). I have a lot of apps and the woman at the store moved many to the SD card, but what's the point of having a phone that has apps without having a lot of them?
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RE: Have I solved my Droid Incredible storage problem?
rrmains 20th Jun
is there an app that will save all of your apps before you do a hard reset?
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For me, the fix was...
ajrmd 6th Oct
I tried all of the solutions, moving applications to the SD card, clearing cache's etc., all with no success. Finally, I just clicked on the error message on the phone and at the top of the list was Epocrates, consuming some 44 MB. A click on clear data cured it though I had to reload the clinical content again. Perhaps this happened after one of the databases updated.
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RE: Have I solved my Droid Incredible storage problem?
billkcummings 24th Oct
I have been having this problem for over a year and your post is the only thing that provided any help (including Verizon and HTC Tech Support). Thanks so much for posting this!
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RE: Have I solved my Droid Incredible storage problem?
billkcummings 24th Oct
I have been having this problem for over a year and this is the first bit of information that has been helpful (including Verizon and HTC tech support). Thanks for posting this!
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RE: Have I solved my Droid Incredible storage problem?
Polantaris 21st Nov
I just cleared the Cache from HTC Sense all together, and it removed all the problems I was having but I also lost my "scene" or whatever it's called. I lost the data error, and suddenly I started getting emails again, which I wasn't before. I had assumed that the email thing had to deal with my 3G connectivity, but the second I cleared the cache, I got like 7-8 notifications that I should have gotten a long time ago.

It seems that HTC's own applications are screwing up big time, and they need to fix it.

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