Have I solved my Droid Incredible storage problem?

Have I solved my Droid Incredible storage problem?

Summary: This past weekend, I wrote a post about a problem that my beloved Droid Incredible was experiencing.  It turns out that I wasn't alone in my issues surrounding bizarre memory errors (check out that last link for some good pictures of the error - thanks, WJD!

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TOPICS: Storage, Hardware
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This past weekend, I wrote a post about a problem that my beloved Droid Incredible was experiencing.  It turns out that I wasn't alone in my issues surrounding bizarre memory errors (check out that last link for some good pictures of the error - thanks, WJD!). It also turns out that HTC didn't have a clue what do about the problem either, nor that the problem even existed.  Even after writing the post and commenting extensively on their support feedback page, all I got was this lousy email:

Dear Christopher Dawson,

Thank you for using HTC Customer Service. We want to make your next visit even better and would like your feedback. If you haven't already done so please help us improve by taking a quick survey on your experience using HTC Customer Service.

Get Started

Thank you very much for your time. Be sure to visit us online at http://www.htc.com to read the latest announcements and check out our newly released products.

We are unable to receive replies to this email account. Please visit us at http://www.htc.com if you have any questions or need further assistance.

Sincerely,

HTC

Awesome.  Thanks, HTC. Your phones rock and your customer service staff are wonderfully friendly, but your feedback mechanism stinks. And guess what? So does your Android software stack. Continuing to look through the various forums on the topic, I repeatedly found suggestions that the HTC messaging, email, and FriendStream applications were somehow bleeding memory or failing to release disk space appropriately.

Another reader emailed me and told me that clearing the cache in HTC's Twitter application, Peep, solved the low memory problem.  Well, I hadn't used Peep since the first day I received the phone since it's probably the worst Twitter app on the planet. Unfortunately, you can't uninstall any of HTC's software, so I had just tossed on Twidroid and never given Peep another thought.  However, after clearing the cache in Peep (thank you for the suggestion, Pericles!), the memory error disappeared. Gone. No sign of it.

For good measure, I cleared the cache again in HTCs SMS application, the default browser (which also stinks compared to Skyfire and Dolphin HD), and then made sure that none of the FriendStream applications were pulling any more data. For anyone poking about, to clear the cache, go to Settings->Applications->Manage Applications, and then click on the apps you'd like to examine.  Most will provide the option of clearing data and/or cache.

For other users who have reported this memory problem, the main offenders appear to be Peep, Messages, and Mail, all part of the HTC stack.

I wish I were cool enough to figure out how to root the Incredible so I could just dump the HTC social/messaging software entirely, since it seems to be the root (pun intended) of the problem most users are experiencing.  It should be noted that clearing the cache hasn't seemed to work for everyone; some users have still needed to do a hard reset.

Anyway it goes, although I still highly recommend this phone, I strongly encourage you to not bother with any of the HTC social/messaging applications and install any of the countless free replacements in the marketplace. And once I figure out how to get rid of the HTC apps, I'll be sure to let you know, since invariably they seem to keep finding data whether I use them or not.

Topics: Storage, Hardware

Christopher Dawson

About Christopher Dawson

Chris Dawson is a freelance writer, consultant, and policy advocate with 20 years of experience in education, technology, and the intersection of the two.

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44 comments
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  • RE: Have I solved my Droid Incredible storage problem?

    Sounds like another vote for the it just works iPhone - not bit twiddling needed.
    mb01915@...
    • RE: Have I solved my Droid Incredible storage problem?

      @mb01915@... You mean 'it just does exactly what UberFather Jobs wants you to do?' No thanks, I prefer to have some freedom in my life...
      rrh65
      • RE: Have I solved my Droid Incredible storage problem?

        @rrh65 It's true that you have only 225000 apps to choose from, many of them free.
        atari_z
      • <a href="http://www.tran33m.com/vb/">forums</a>

        @rrh65 The majority of the people here are smart, informed and interesting people with good insights and opinions (Rama.net, bobiroc, TripleII, rtk, ect) but the above mention (and a few others), not so much
        uouo12
      • RE: Have I solved my Droid Incredible storage problem?

        @rrh65 I just don't have to deal with niggling things like that from people using o<a href="http://www.tran33m.com/vb/">t</a>her phones. And maybe they EXPECT things to be harder whereas the iPhone crowd EXPECTS the iPhone to be easy. And since I am not a company, all I have is my personal experience to go by. Does that make it invalid? Why not address my points? I guess because it is easier to knee jerk react?
        jku1
      • RE: Have I solved my Droid Incredible storage problem?

        @rrh65 <br><br>The trust environment and the social element (ratings and reviews) are important as well. But your history is appreciated and certainly good background for those that want the full details on this trend <a href="http://www.arabaoyunlarimiz.gen.tr/savas-oyunlari/">savas oyunlari</a> <a href="http://www.arabaoyunlarimiz.gen.tr/zeka-oyunlari/">zeka oyunlari</a>
        RahinBen
    • RE: Have I solved my Droid Incredible storage problem?

      @mb01915@... <br>hey, i've got this polished turd with an Apple badge on it - wanna buy?<br><br> reply to zkiwi below - made it myself - saw a business opportunity with low costs and high margins for all the mugs out there
      deaf_e_kate
      • Well, it's no wonder...

        you're bitter.

        You're dumb enough to buy a turd just because it has an Apple badge on it, and now you're wanting to onsell it. How sad...
        zkiwi
    • How's this for iPhone just working?

      http://discussions.apple.com/forum.jspa?forumID=1139

      After looking at that, I would say it is another vote for anything but the iPhone considering that the iPhone does [b]anything[/b] but "Just Work". :)
      NonZealot
      • RE: Have I solved my Droid Incredible storage problem?

        @NonZealot: How about beginning to be a little less an Android fanboy, for a change . The post was about an incredible memory problem, and you end saying that the iPhone does not work. What do you want to prove there?
        atari_z
      • @NonZealot &lt;a href=&quot;http://www.altincilek.tk&quot;&gt;altin cilek&lt;/a&gt;

        @NonZealot How about beginning to be a little less an Android fanboy, for a change . The post was about an incredible memory problem, and you end saying that the iPhone does not work. What do you want to prove there?
        osoz
    • RE: Have I solved my Droid Incredible storage problem?

      @mb01915@... I simply do not need to deal with niggling things like this from individuals using other phones. And maybe they Expect issues to be <a href="http://www.turbofireworkoutdvds.com/">Turbo fire</a> harder whereas the iPhone crowd EXPECTS the iPhone to become easy. And because I'm not really a business, all I have is my individual experience to put into practice. Does that allow it to be invalid? Why don't you deal with my points? I suppose because it is easier to knee jerk react?
      Belinda.Higgenbotham
  • geek heaven

    well, we made it. back to geek heaven, now on a phone. clearing your cache?, managing your applications, force-quit, rooting? soon there will be some kind of registry for all you geeks to play with.

    htc and android rock!
    banned from zdnet
    • RE: Have I solved my Droid Incredible storage problem?

      @banned from zdnet

      The registry has been on Windows Mobile for years, duh! =)
      voyager529
  • One wonders therefore...

    Will this set of "oops" be fixed soon or not, and in the meantime what does the ordinary person do? Return them, or whine at the phone company for a refund or reduced bill. Who knows, maybe if its bad enough there'll be a class action suit.
    zkiwi
  • June 2010 Changewave Customer Satisfaction poll: iPhone 77, HTC 51

    June 2010 Changewave released their latest customer satisfaction poll

    Customers who were very satisfied with their Smart Phone purchase in last 6 months.

    IPhone 77%
    HTC 51%
    Samsung 35%

    If you take the iPhone 3GS alone the iPhone rate climbs to 81%.
    Davewrite
    • If it works for you.

      @Davewrite
      Personally, it is useless to me. I use Linux and have no windows. That aside, on Windows, the requirement to use QuickTime is horrible. QuickTime is the most successful security exploit conduit that plays music as a perk that has ever existed. Also not thrilled with what you can't do with an iPhone, namely save attachments, use attachments, save and create ringtones WITHOUT your computer and iTunes. There is no reason for this except Apple wants you to have to use iTunes (yes, you can buy iFile and 8 other apps to do what Android and BB can just do).

      All of that aside, that's all geek stuff, I disbelieve the survey for the simple reason that not a single one of my iPhone friends doesn't lament the fact that flash isn't available. They don't understand battery life, security, HTML5, they simply see that until they get home, 1/2 of what they want to see and watch on FB, MySpace, etc "just doesn't work". Hey, when my friend, lets call her "Michele" (she once asked why she had to download pictures, why couldn't she just see them since downloading takes too long) tells me I can't wait to get a Droid (while standing there using her iPhone no less, and older one), the Apple polish is starting to wear thin.

      TripleII
      TripleII-21189418044173169409978279405827
      • "All your friends" vs a survey of thousands by a reputable firm? LOL nt

        @TripleII

        nt
        Davewrite
      • RE: Have I solved my Droid Incredible storage problem?

        @TripleII : "They don't understand battery life, security, HTML5". And how about stopping to bash for no reason people who don't think like you, except to try to look cool?
        atari_z
    • Post the link, I would like to see the questions.

      @Davewrite
      I could word a survey that made everyone think Windows CE was the best thing since sliced bread. Regardless of whether you like it or not, these are comments from my iPhone friends.
      "screw it, I ain't buying any more apps"
      "can't wait to get a droid"
      "ok, will watch it when I get home"
      "there is no 'save' option"
      "I will send it when I get home"
      Aside: Seriously, Apple is a FileManager rocket surgery?
      "I didn't get it" (Ala MMS, btw, can I now include iPhone users with 2G and 3G phones, does this work now? That's a serious question would be nice to include my friends again)

      I just don't have to deal with niggling things like that from people using other phones. And maybe they EXPECT things to be harder whereas the iPhone crowd EXPECTS the iPhone to be easy. And since I am not a company, all I have is my personal experience to go by. Does that make it invalid? Why not address my points? I guess because it is easier to knee jerk react?

      TripleII
      TripleII-21189418044173169409978279405827