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Christopher Dawson

If Forrester likes Macs for IT today, they’ll love Chromebooks tomorrow

By | October 30, 2011, 4:00am PDT

Summary: A new Forrester report suggests that IT should start embracing the use of the Mac - but for reasons that suggest they’ll soon be singing the praises of Chromebooks, too.

Forrester Research has had a change of heart when it comes to Macs in the workplace - and while that headline appears to be somewhat of a blow to Microsoft, it also validates what Google has been touting with its Chromebooks.

A new Forrester report, as told by Fortune, explains that Macs are now the computer of choice by the power users of a company - “executives, top sales reps and other workaholics” - for two reasons. One reason is silly but true: just as execs and other high-profile employees drive luxury cars or wear expensive suits, the computer they carry into a business meeting is also a status symbol of sorts.

The second reason has a bit more meat to it. Fortune, which obtained a copy of the $499 report and excerpted it in a post, quoted one of the report’s reasons why power users prefer Macs over Windows:

Time is the only thing that these fierce competitors can’t make more of. Many of today’s corporate PCs are saddled with management, backup, and security agents that can bog down a PC. Employees want their PCs to boot in 10 seconds, not 10 minutes, and they don’t want to have to get a cup of coffee while opening a 20 MB spreadsheet in Excel. They’re drawn to uncluttered Macs — especially those with solid-state drives, which are more responsive and boot in seconds.

Did you notice that fast boot times were mentioned twice? Since the beginning, Google has been selling fast boot time as part of its Chromebook pitch, arguing that browser-based computing in a cloud environment is not only more efficient but also much faster. The report also noted that users are impatient about the time it takes to open programs like Excel - but that’s a bit misleading. Boot times for those bloated Office programs can also take some time on a Mac, as well.

Google’s other selling point has been around Google Apps, which competes with Microsoft for business productivity programs. While not nearly as feature rich as Word or Excel, Google Docs and the other productivity programs open quickly in the browser and allow access from any Web-connected device.

It wasn’t that long ago that Forrester and others were suggesting that there was no reason for an IT department to support anything outside of a Windows world, that Windows was the standard. Now, they realize that Mac users are “information workers who use new technologies and find innovative ways to be more productive and serve customers more effectively.”

“Mac users are your HEROs,” or Highly Empowered and Resourceful Operatives, and should be embraced by IT departments, not hinder, the report said.

As a Mac user, I’m glad Forrester is finally recognizing the importance of the power user. As someone who also sees value in what Google is trying to do with Chrome, Android and the browser, I think Forrester will soon be recognizing that Google users, more so than Mac users, are the real HEROs of IT.

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Sam has been a professional journalist for more than 20 years and has spent the last dozen years covering the tech beat. Today, he is a Silicon Valley-based writing consultant and freelance writer.

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Sam Diaz

Sam Diaz has nothing to disclose.

Biography

Sam Diaz

Sam Diaz has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post and San Jose Mercury News and Fresno Bee for more than a dozen years. He is a Silicon Valley-based writing consultant, freelancer and quoted technology expert. For more information about Sam, visit about.me/sam-diaz or www.sam-diaz.com.

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baggins_z: You're making that up, right?
adornoe@... 31st Oct
Has anybody ever done a study to determine which computer system, Apple or Mac (or even Linux-based systems) create a more productive employee? If so, can you provide that research?

Chances are that, the PC people might end up being more productive, because, whatever is needed for productivity, is already available on the PC/Windows platforms, and most people are already familiar with Windows in their everyday lives, and thus, virtually no learning curve involved.
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well..
anshprat 30th Oct
well, another thing that's not mentioned bit business and everyone wants is things to "just work". Everything just works on macs. Don't thing that's gonna be so true of chromes so soon. I vent used a chrome yet, only androids, but I now know that my phone would be an iphone5 and not whatever nexus. (I own a MBP and a nexus S atm).

cheers
Anshu Prateek
@anshprat

Apart from this being rubbish - there is more than enough evidence that Macs fall over like anything else, the study is not comparing Macs to Windows. The only way a Mac can get into those few organisations that allow it, is to make sure it runs Windows so some work can be done. Sure the execs might crave their emperor's new clothes Mac, but their bad choice doesn't extend to actually running OS/X (the original lipstick on a pig).

Like more and more people blinking as they emerge from the reality distortion field, I'm finding Apple design is looking old and clunky. The same applies to their 4:3 brick of a tablet.

Apple had no need for corporate workplace deals as long as its planned obsolescence of consumer products continue.

As for Chromebook, the old "let's make that functional PC a proprietary terminal" scam, never dies.
@anshprat My experience since having a macbook forced on me at school is that they don't "just work". I felt like a real winner when I got up to do a pp presentation at school and the file that worked the night before was corrupted and couldn't be opened. A few days later my PDFs of slides from class that I had made notes on were corrupted and I couldn't open them.
As you can imagine, I'm not a huge fan of an OS that in only one week destroyed 30+ hours of work. I now print lecture pdf's to write notes on, and make my powerpoints on my windows machine because it actually works.
@blarelli well don't we all have that problem from time to time?
I switched to mac for that very same reason many years ago.
That's my experience...
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I wonder how much...
Feldwebel Wolfenstool 30th Oct
...they paid to get the results they desired?
@Feldwebel Wolfenstool
from what the user purchases, instead of what they actually do.

also the line is highly imaginative:
Employees want their PCs to boot in 10 seconds, not 10 minutes, and they don???t want to have to get a cup of coffee while opening a 20 MB spreadsheet in Excel

What is also odd is that they claim that PC's are saddled with management, backup, and security agents that can bog down a PC

If a Mac is on a corporate environment, would it not need to be saddled with management, backup, and security agents also?

To propose that a Mac does not need to be backed up indicates that the research was taken from a biased approach, the researcher being a fan (shareholder) of Apple possibly?

One, I have never seen a Windows PC take 10 minutes to boot. I have never seen a 20 MB Excel file either. The largest Excel file I have seen opened in less then 30 seconds.

I imagine it would take much longer on the Mac version.
@Mister Spock You raise valid points. This is Apples to Oranges - or rather, personal computers vs corporate computers.

Besides which, there are plenty of computers that have SSDs in them. My desktop at home has antivirus, backup tools and all the rest, and it boots up in 20 seconds thanks to its SSD.

At the end of the day, the Mac is ONLY a status symbol. There are no other true advantages.
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Argh, you beat me to it
spdragoo@... 31st Oct
@Mister Spock

Completely in agreement here. Corporate policies will dictate that *any* PCs hooked up to the corporate network will be required to have monitoring of the machines by security & backup systems, so Macs won't escape there. The faster boot time of an SSD-equipped OS X is primarly due to the *SSD* drive; try putting one into a Windows machine, & see the boost to boot time you'll get. Plus, the *only* Windows PCs I've ever seen take even close to 10 minutes to boot up were machines with a) virus infections, b) insufficient memory to run Windows and/or the software the user had installed to run at startup (toolbars, iTunes, etc.), or c) had a hard drive about to fail.

As for 20 MB Excel files...haven't seen those either. But I work with a 20 MB Access database at work, stored on a network drive. Even with having to log in with a username, it pops up within 15-20 seconds tops. That's not even enough time to walk to & from the fax machine, let alone get a cup of coffee.
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the executive or presenter or user, should have taken that into consideration and had the laptop/notebook already on and prepared before entering the meeting room.

Again, somebody trying to rationalize the use of Macs and Linux variants or other browsers, by using the worst case scenarios in their "sales" pitch.
@Feldwebel Wolfenstool real a good question.
bedava oyun
Okay but what about all the business software that isn't on the Mac? This stuff still exists and maybe they are specialty apps but they are there.

Also, what about the stuff that needs IE?
@Peter Perry "stuff that still needs IE" is almost extinct. Its been a mandate in our company that everything should work on different browsers. All of the internal sites which were IE only work on all the browsers. In fact, for a couple of websites, Chrome is the preferred browser.
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@browser. "stuff that still needs IE" is very prevalent in IT and although pretty much everybody hates the "IE-only stuff", there is very little chance that will change anytime soon.

Lack of budget and the high initial cost of moving away into something else prevent the move from happening. On top of that, new garbage (like Sharepoint) add loads of weight to the problem.
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Sounds like a bad IT policy, then
spdragoo@... 31st Oct
@browser.

There shouldn't be *any* sites at *any* company that are "Optimized for Browser X/Recommend that User uses Browser X". That's just bad IT & web design policy.
@Peter Perry: ... most of Forrester's clients will never face such problem.
I was wondering when this "Pro Apple" Forrester Research article would be posted on ZDNet's website. One would think the logical place to look for this article would be on ZDNet's own "Forrester Research" section.

Yet the only passing reference to this important new change in doctrine by Forrester Research is a Google spin on the topic by Sam in the "Googling Google" ZDNet section weeks

Interesting.
Macs rock. I will never go back to ugly Windows
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Who are these "power users"?
Rabid Howler Monkey 30th Oct
???executives, top sales reps and other workaholics??? (from the article).

They will NOT be happy when their cloud-based apps and/or data are unavailable. For most "power users", tomorrow is a long time from today. Save for those ensconced in modern, densely-populated regions of the planet that have the infrastructure to support cloud-based computing. However, most of the planet lacks this infrastructure. Do any of these "power users" travel? Not to mention that cloud providers and ISPs still have issues with downtime that always makes for good headlines here at ZDNet and elsewhere.
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Distraction
johnfenjackson@... Updated - 30th Oct
"One reason is silly but true: just as execs and other high-profile employees drive luxury cars or wear expensive suits, the computer they carry into a business meeting is also a status symbol of sorts."
Agreed. I think it the only 'reason'. They wouldn't stand much chance of getting this past any sensible CFO looking at the IT budget for the whole company.

"Time is the only thing that these fierce competitors cant make more of. Many of todays corporate PCs are saddled with management, backup, and security agents that can bog down a PC."
So buy a faster Windows box - you will have plenty of money in hand!

"Employees want their PCs to boot in 10 seconds,"
A windows weakness to be sure (if you don't know how to use suspend): Forrester have pointed it out just as M$ are going to eliminate it with Windows 8!

"they dont want to have to get a cup of coffee while opening a 20 MB spreadsheet in Excel."
They needn't bother opening many spreadsheets - the MAC version of Office is always behind the Windows: VBA has only just been restored.

"Theyre drawn to uncluttered Macs especially those with solid-state drives"
Yep, they seem to think one cannot buy a much cheaper, easier to fit (or upgrade) SSD for a PC.

"Did you notice that fast boot times were mentioned twice?"
Yes, did YOU notice the (claimed) boot time for Windows 8?

"I think Forrester will soon be recognizing that Google users, more so than Mac users, are the real HEROs of IT."
I have been hoping that everyone will soon be recognising that IT architectural skill is the real winner ... but I can't drag ZDNET, for one, away from the useless Windows v Apple fanboy distraction
They like the whole ecosystem, not just the physical machine.
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Why Chromebooks?
Michael Alan Goff 30th Oct
"Time is the only thing that these fierce competitors can???t make more of. Many of today???s corporate PCs are saddled with management, backup, and security agents that can bog down a PC. Employees want their PCs to boot in 10 seconds, not 10 minutes, and they don???t want to have to get a cup of coffee while opening a 20 MB spreadsheet in Excel. They???re drawn to uncluttered Macs ??? especially those with solid-state drives, which are more responsive and boot in seconds."

If I were to change the word "Mac" to... say... Xubuntu? It'd still be true. Imagine it for a second, the ability to have that quick boot, open up that spreadsheet quickly, boot quickly, and so forth. It's something that would, dare I say it, just work.
they pay people below them to open and print the Excel sheets for them.

It appears that the rsearcher of the paper failed to actually go to a business environment to see how they actuall operate.
plain
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Yes, the non post
Mister Spock 30th Oct
I wondeer if the tech dept here is still employed?
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My last post went missing.
Michael Alan Goff 30th Oct
So I'll repeat:

The thing that is said about Mac (uncluttered, fast startup, quick file opening) is something that could be said of Xubuntu or even Ubuntu. Any real benefit that I could think of that, the ones they would gain from going to OSX, would be able to be gotten on a good Linux distribution.
@Michael Alan Goff Absolutely. Or a Windows laptop with an SSD.

It's worth noting that clutter can happen on ANY OS. My father-in-law's 27" Mac desktop is outrageously cluttered. It's not helped by the fact that on a Mac you can stack file icons on top of one another....
@Imrhien

Clutter can happen anywhere. My point was that if they want to move from Windows, there is a cheaper alternative than OSX that has the same benefits.
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Do you really think that were should go back to the early 1980's? You know ... the times when everything was used via dumb thin clients ...

Chromebook may be a "cute" experiment from Google but a completely dumb and useless product for today's technology. In fact, it would be completely dumb to purchase a useless Chromebook at $400 when a $300 notebook (not netbook) of better specs can not only do the same job, but do thousands of additional jobs.

You have to be a complete fanboy to think that ""dumb"books are in any way a good investment.
@wackoae

"Do you really think that were should go back to the early 1980's? You know ... the times when everything was used via dumb thin clients ..."

From an enterprise IT perspective, yes I do. You set all options for all workstations from one central location. By doing this you remove any user from "accidentally" changing the settings.

And in an enterprise you do NOT want the users to "do thousands of additional jobs". You want to limit what they do with the network stations to pre-defined, job-related tasks. If a person on a manufacturing line needs a computer to check inventory they do NOT need to view YouTube or check on their Facebook. In an enterprise setting it's all about control of the endpoints.
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My impression from this article is that the Forrester original report suggests the only reason Macs' increasing popularity... is solely because of good boot times. Seriously? What a fairytale! Once a computer is booted up, the fast boot time can hardly be considered relevant.

"They???re drawn to uncluttered Macs" could refer to a) not being cluttered by security software that is the equivalent of Diapers for Windows, or; b) the user interface, and the overall usage of the system. I suggest it stems from both.

I submit that the real reason why Macs have more presence in the corporate world is simply that workers who have Apple products at home have demanded the same reliability and ease of use for their workplace systems ... and the corporate world is finally 'getting it'.

And this report costs $499?
@rwahrlich Plus the fact that the corporate execs have the money to afford to buy Macs, which don't come cheap!
the company's labor costs, the additional cost of a Mac vs. a PC is trivial. If it boosts employee moral and productivity even 5%, the ROI is just a few months, even for the secretary at the front desk.
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Has anybody ever done a study to determine which computer system, Apple or Mac (or even Linux-based systems) create a more productive employee? If so, can you provide that research?

Chances are that, the PC people might end up being more productive, because, whatever is needed for productivity, is already available on the PC/Windows platforms, and most people are already familiar with Windows in their everyday lives, and thus, virtually no learning curve involved.
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www.stpipefitting.com
pipefittings 30th Oct
ok
www.stfitting.com
People wont buy chromebooks if it was given for free......
You can get same things don using ur samrtphones ..why would any1 want to buy a dysfunctional chromebooks jus cz it boots faster
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Chromebooks are targeted to specific types of users that want an easy, portable Internet browsing device. They are not meant to replace the traditional PC or laptop.

In addition, there are third party apps out there that can bridge the gap for Chromebook users that require occasional access to those tools found only in a Windows environment. For example, if a Chromebook user needs quick, easy, temporary access to a Windows desktop or Windows app, they can use Ericom AccessNow, a pure HTML5 RDP client that enables Chromebook users to connect to any RDP host, including Terminal Server (RDS Session Host), physical desktops or VDI virtual desktops ??? and run their applications and desktops in a browser.

Ericom???s AccessNow does not require Java, Flash, Silverlight, ActiveX, or any other underlying technology to be installed on end-user devices ??? an HTML5 browser is all that is required.

For more info, and to download a demo, visit:
http://www.ericom.com/html5_rdp_client.asp?URL_ID=708
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WOW - that is really bombastic!
opcom Updated - 31st Oct
OMG this is the funniest thing i have seen in months!
\\\\\\\\\
""Mac users are information workers who use new technologies and find innovative ways to be more productive and serve customers more effectively.

Mac users are your HEROs, or Highly Empowered and Resourceful Operatives, and should be embraced by IT departments, not hinder, the report said.

As a Mac user, Im glad Forrester is finally recognizing the importance of the power user. ""

\\\\\\\\\\\\\\\
I am still laughing. - Hail the mac power user of high importance!! The song to be played: "You're so vain.."

hahahahaha. The typical mac user is no different than any user of any kind of personal computer. If nothing else, it is more high strung or a bit arrogant, and that is an annoyance. What is he smoking?

For a chromebook, I'd never let my stuff be 'in the cloud' or should I say 'clod'. Clouds evaporate. And whom are we talking about there? Google. what does Google do? google collects information and targets ads. So, they will as likely mine the data in the Chromebook 'browser' paradigm.
'One reason is silly but true: just as execs and other high-profile employees drive luxury cars or wear expensive suits, the computer they carry into a business meeting is also a status symbol of sorts.'

- This is the only reason and the same reason Apple shares are where they are. It's a fad that will pass. It's also a rather sad commentary on corporate America which places such value on superficial over substance.

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