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Google Voice: a step-by-step primer on ditching your land line while keeping your number

By | June 23, 2011, 5:04am PDT

Summary: Google doesn’t normally allow you to port a land line phone number to Google Voice. This step-by-step primer shows you how you can do it.

All projects: DIY-IT Project Guide
This project: The Ultimate Google Voice How-to Guide

This article is the first of our Google Voice series. In this article, we’ll look at how you can port land lines to Google Voice.

On Tuesday, I wrote about My frustrating day with Google Voice. As the article stated, I blamed AT&T’s terrible coverage in my area.

While there was much gnashing of teeth in the comments about AT&T, my suitability as a phone owner and/or member of the human race, and right-wingers, welfare, and socialism (hey, they’re the boards, what did you expect?), there were also some questions about how we moved our land lines to Google Voice.

That’s what this article is about.

Here’s the basic story. My wife and I have moved from one home to another. The original home was served by land lines. Our phone numbers, both the personal one and the one for our home office, were attached to those wired phone lines.

When we moved, we wanted to “rescue” those phone numbers and have them follow us to the new digs so our friends and business associates could continue to call us at numbers they were used to dialing.

There are a number of other elements we wanted in our home/home office phone system, and I’ll be detailing how we got those working in future articles.

The challenge is that Google does not allow you to “port” a land line to Google Voice. Porting is the process where you’re able to move your wireless service from one cellular phone carrier to another. This service was put into place as a result of the FCC’s WLNP (Wireless Local Number Portability) program, which kicked off on November 24, 2003.

Since that time, number portability has (with a few bumps in the road) been extended to land line numbers as well. That means that you can move your hardwired land line phone number from one provider to another.

In our case, we had our POTS (plain ol’ telephone system) phones through AT&T. While I’m sure you can port land lines from other phone companies, we stayed with AT&T through the entire porting process, using cheap AT&T throwaway phones to make this all happen. We also both have AT&T iPhones (my wife loves hers and I, well, I have one).

Overview

Let’s start with an overview of the process. Since Google won’t accept anything other than a cellular phone, you’re going to need to first port your land line number to a cell phone, and then, port it from your cell phone to Google Voice. All told, using the mechanism I’m going to describe below, it’ll cost you about $45 per phone line ported.

Next: Steps 1 and 2 »

Topics

David Gewirtz, Distinguished Lecturer at CBS Interactive, is an author, U.S. policy advisor, and computer scientist. He is featured in The History Channel special The President's Book of Secrets.

Disclosure

David Gewirtz

At various times during his adult life, David has voted for both Democrats and Republicans, and has been disappointed by both. He is deeply disturbed by how partisanship has come before patriotism in America, which gives him the freedom to pick on both sides.

David is a frequent guest on TV and radio stations across America and can usually be heard or seen on-the-air at least once a week. He writes weekly commentary and analysis for CNN’s Anderson Cooper 360 and has been interviewed by Fox News, CNN, various ABC and NBC affiliates, and Canada’s Global TV. He has been a featured guest on National Public Radio and has also been featured on Voice of America, Radio Free Europe, and Radio Liberty where his commentaries on technology, industry, and emerging nations have been broadcast into 46 countries (all in their own unique translations).

David is the executive director of U.S. Strategic Perspective Institute, a nonprofit research and policy organization. He is the Cyberterrorism Advisor for the International Association for Counterterrorism & Security Professionals, a columnist for The Journal of Counterterrorism and Homeland Security and a special contributor to Frontline Security Magazine. He is a member of the FBI’s InfraGard program, the security partnership between the FBI and industry. David is also a member of the U.S. Naval Institute and the National Defense Industrial Association, the leading defense industry association promoting national security.

David is an advisory board member for the Technical Communications and Management Certificate program at the University of California, Berkeley extension. He is also a member of the instructional faculty at the University of California, Berkeley extension.

David’s “day job” is as publisher and editor-in-chief of ZATZ publishing, an online publisher of technical magazines. Other than than his ownership stake in Component Enterprises, Inc. (the parent company of ZATZ), David has no additional industry investments.

ZATZ has many advertisers who do, in part, provide for David’s lush income and extravagant lifestyle. Most of them are IBM and Lotus aftermarket suppliers, some of them make goodies for Microsoft Outlook, and a few make all sorts of strange mobile devices and add-on products. David has been a regular judge of the IBM Awards, but has no formal financial interest in or with IBM.

Because the ZATZ online magazines often review products, David and ZATZ are sent an overwhelming stream of unsolicited, silly, and often useless products to review. Because they’re such a pain to track and ship back, these products often wind up in a dumpster or fill up the corner of a large closet. Although David has no plans to review products in connection to his ZDNet blog, if he does do a product review, he will disclose any relationship completely in that posting.

Both through ZATZ and independently, David derives a small income through various advertising and sales relationships with Amazon.com and Google. These are minor relationships and they will not impede his willingness or ability to chastise either company should they deserve it.

David has many other business relationships, but none of them relate to anything he covers in his ZDNet blog. David does have a bit of the sales-guy bug and if he’s not doing a sales deal with someone at least once a month, he goes through withdrawal. He has a number of consulting clients, but none of them relate to anything he covers for ZDNet (and if they ever do, he will either disclose that fact, or decline to write about them).

Back in the 1980s, David held the unusual title of “Godfather” at Apple. He has written and published 40 incredibly simplistic applications for Apple’s iPhone.

Although David is forbidden to disclose the terms of his iPhone developer agreement, he isn’t drinking the Apple Kool Aid, will never be confused with a metrosexual, and feels free to mock Apple, and Apple users, any time the occasion permits, on alternate Tuesdays, or if he’s bored.

Biography

David Gewirtz

In addition to hosting the ZDNet Government and ZDNet DIY-IT blogs, CBS Interactive's Distinguished Lecturer David Gewirtz is an author, U.S. policy advisor, and computer scientist. He is featured in The History Channel special The President's Book of Secrets, is one of America's foremost cyber-security experts, and is a top expert on saving and creating jobs. He is also director of the U.S. Strategic Perspective Institute as well as the founder of ZATZ Publishing.

David is a member of FBI InfraGard, the Cyberwarfare Advisor for the International Association for Counterterrorism & Security Professionals, a columnist for The Journal of Counterterrorism and Homeland Security, and has been a regular CNN contributor, and a guest commentator for the Nieman Watchdog of the Nieman Foundation for Journalism at Harvard University. He is the author of Where Have All the Emails Gone?, the definitive study of email in the White House, as well as How To Save Jobs and The Flexible Enterprise, the classic book that served as a foundation for today's agile business movement.

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Moved ATT Chicago Small Business line to GV - 1 day trick
mmeah 5 days ago
Wanted to give my experience moving ATT to GoPhone to GV with a 312 number in Chicago. Small business was moved from one building to another in a rush and client phones needed to still be answered.

05/09/12 Wed - Bought a GoPhone from Walmart for $15. Activated online and added $15 worth of credit for a $2/day unlimited talk. Needed unlimited for business calls to still keep coming in. Called GoPhone got transferred to porting department. You should call land line company after GoPhone porting initiated and ask to forward all calls to GV number immediately.

05/10/12 Thr - Land line still working. Found out that port is able to complete at midnight, but called at 12:01am and call center was closed. You should call at 11:50pm and sit on the line for 10mins and insist this process be done tonight.

05/11/12 Fri - Called 6am and got port done to GoPhone. Land line is now dead. Called back GoPhone as new person and got call forwarding (free with GoPhone) to GV. Activated GV port for $20.

06/12/12 Sat - Google confirmed port complete.

We never lost phone service. GV saved the day.
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I moved from one house to another
Will Pharaoh Updated - 23rd Jun
in the same area code and Verzion just hooked up the line at the new house while keeping the old numbers (phone and fax)
They claimed I could move it to a cell if I wanted.

I don't know why AT&T is making it so hard.
@Will Pharaoh - same here only different. Every move before my last one, is as you describe. The last one 5 yrs ago, when we moved 3 miles and within the same area code Verizon assigned us a new number. Verizon stated they "couldn't" move the number. Verizon had a reason, and I believed it. At the time the phone # wasn't the be/end all way of contacting me.
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I don't think they do ...
mwagner@... Updated - 23rd Jun
@Will Pharaoh ... I think Google Voice made it hard. I dropped AT&T for Vonage and Vonage took care of the whole thing. Vonage puts my "land-line" calls through my home's wire plant using the same phone # AT&T gave me 30 years ago! Vonage will forward my calls to any number that I like (including my smartphones) and they will send me voice-mail via e-mail (both text and audio attachments).

I don't exactly know what David was trying to accomplish but as near as I can tell, he chose the most complicated possible way to do it.
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AT$T
dickseng@... 23rd Jun
@Will Pharaoh

Because AT$T is the pits. They don't give a rat's butt about anybody or anything but themselves and their bottom line. You're just a revenue flow to them.
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RE: AT$T
David A. Pimentel 23rd Jun
@dickseng@... "You're just a revenue flow to them."

That goes without saying with respect to any corporate or government entity.
@dickseng@...
I recently changed from Brighthouse to ATT Uverse internet. Internet is fine, faster and costs less.
Email is miserable. For a start, it's att.yahoo.crap, and regularly won't send. Their tech support help is: use webmail. That's it folks, you're on your own, they don't support ANY email client. Fortunately, just as I was about to cancel, a sensible support tech ATT opened port 25 so I send from my webserver and use google apps on my domains to receive.
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Good article, but here is a faster/easier set of instructions... and cheaper too:

http://www.obitalk.com/forum/index.php?topic=1051.0
@Force Yep, I'm using the Obi as well. I'll discuss that a few articles from now.

You could probably save a few bucks if you use the sim card approach. I liked the individual GoPhones because I didn't have any service drop-out at all and didn't have to fiddle with tiny cards.
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Good description of the process. I just switched from Vonage Land Line to Google Voice. Went with T-Mobile prepaid plan for $30 and switched from Vonage to T-Mobile. Then ported number over from T-Mobile to Google Voice.

Waited a few extra days after number transferred to T-Mobile to ensure number was properly registered with T-Mobile. Good advice on extra PIN number needed to xfer to Google Voice from Prepaid account since account # is your phone number plus PIN.

My Google Voice system is via Obi110 call device. Still experimenting with Google Voice features. Call screening and actually blocking telemarketing calls appears to be a nice feature.
@amarkscpa@... As I told @Force, I'm using the Obi, too. What do you think? Do you like it? It's certainly inexpensive and easy enough.
@David Gewirtz
Yes, like my Obi110, and "certainly inexpensive and easy enough" describes it perfectly. Had to google to find the Google Voice Contact fields so I could import csv of my clients and vendors. Most difficult part was creating an Excel spreadsheet with field names for importing into Contacts.
You don't acknowledge or mention that Google Voice (or any other VoIP option, as I understand it) does NOT provide 9-1-1 connectivity. If you're not dialing 9-1-1 from a traditional land line, the routing system can't identify your location...unless the caller can tell the operator where they are, the emergency responders won't be able to find them. http://www.google.com/support/forum/p/voice/thread?tid=6e78d916843601a0&hl=en
@Rcwenaas Excellent point.
@David Gewirtz, there is a partial workaround for the 911 issue. As noted in other responses 911 service is available from other VOIP services. I use SIPgate which allows this to be added to your service for a small ($1.50 per month or something around there) fee. Then you add them into your Obi (yay, someone actually builds proper stuff!) as the second provider.

SIPgate only charges for outbound calls and the monthly 911 fee so you will not be paying for unnecessary service. The only trick involved is how to actually dial "911". If the Obi is set to Google Voice for the primary line you would need to dial **2911 to access the second line. This might not be acceptable to some people to remember in an emergency. You could program that sequence as some sort of speed dial, or you can flip backwards and set Google Voice as the secondary and then simply remember to dial **2 before each call. Depending on the phones you have there may be other variants to this as well, but at least it isn't just a dead end "can't do it" as was suggested.
@Rcwenaas
There are differences here. Google Voice is not a VoIP provider of any sort, they are just doing call management. So using GV doesn't change your 911 services at all.

Many VoIP carriers provide regular 911 and e911 support. The only requirement is that you tell the VoIP carrier the address of the device.

http://www.vonage.com/911/
http://www.t-mobile.com/Company/Community.aspx?tp=Abt_Tab_Safety&tsp=Abt_Sub_PublicSafety#locationofmyathome
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How about a MagicJack?
little_bad_boy@... 23rd Jun
Why not just get a MagicJack? You can take it wherever you or even whichever country you are at and use your number as long as you have internet service. All you have to do is plug the thing into your laptop. I had to stay at a library one time and was still able to bring my phone number with me for employment opportunities calls.

Best thing is, the MagicJack Plus is coming soon. What is exciting aout it is that you don't need to plug it in a laptop anymore!
@little_bad_boy@... I'll be talking a little about MagicTalk in a future article. But in answer to your question, I don't want a solution that has to plug into my PC, rather than into my network. I also much prefer the Google Voice set of services and, without saying anything about Magic Jack, I tend to be more comfortable long-term with Google holding my precious phone numbers.

But Magic Jack is a cheap and easy solution.
@little_bad_boy@... There's another similar option called NetTalk, and this plugs directly into the network - no need for the laptop.
What happens to the GoPhone after step 10?
@WindowWasher You could, theoretically, put another number on it. In reality, it becomes a brick.
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Land Lines and Google Voice
knoxbury 23rd Jun
What do you mean that "Google won?t accept anything other than a cellular phone"? I use a land line with 2 of my Google voice numbers.
@knoxbury,

You can't PORT anything but a cellular phone. That's different than having a land line and a google voice number that rings to it. If you want to ditch your landline but keep the number, you have to port your landline # to a cell phone first, then port the cellphone # to Google voice (THAT becomes your actual Google voice number... your old landline number).
@knoxbury I think you might be confused. You can SEND calls to your Google Voice number to a land line. What I was trying to do was turn my land line phone numbers INTO Google Voice numbers. That's where the challenge came in.
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Why not trying ooma
FADS_z 23rd Jun
It is free, and better.
@FADS_z My understanding is that the Ooma service is free, but the gadget that you have to hook up is $249 or so. Plus, there's a Premiere service with a monthly fee, and you need to pay that to approximate Google Voice features.

We actually considered Ooma, but went this way instead. It does seem like a viable option, but it's not free (unless I've missed something very obvious).
@David Gewirtz
I believe basic service is more than enough.

Ooma also have 911 service, called E911: Ooma provides E911 service where supported. Ooma will collect user address when registed, and send it to emergency response personnel when dialing 911.

I would say I will never subscribe a land-line again. Why wasting money?
Great article well structured and written.
I have wondered about changing my land line to a different service. This answered one of the questions, what about my phone # and the internet. This helps with some of the the research and the comments from others have helped with some other sources. I agree with the poster above who mentions the issue with 911, probably any discussion about internet phones should mention that.
Come the first emergency when the power goes out you guys are all going to regret going to google phone.
@allen@...

Not likely. We're talking cell phones here. Not unless power is out for so long that all 4 cell phones in my household lose power, AND the batteries in both of my cars die (I have chargers for the phones that charge in the car). So, the scenario is extraordinarily unlikely... Only a Katrina style disaster would trigger all those events.

I also have a battery backup UPS. That can run cell phones for weeks.
@allen@... I don't know if that is as strong an argument as it used to be.
Emergencies and people existed long before power and the phone.
My wife and I have cell phones. Failing that, my neighbors have phones, failing that, I can get in the car and drive to a store or the fire station or police station. Failing that I cna probably build a big enough smoke signal in my back yard to attract attention.
All phone technology has the potential for failure when the power goes out, including POTS (if you rely on cordless and have no other handsets in your house; if the analog line detects an open device and this happened more than once, a wireing fault, another when I had a power outage and one of the cordless had sent an open signal). If it's an area wide blackout of any significance, any phone system will tank. If a branch breaks the phone trunk, you are out of luck too.
@allen@...

Psh. Our land line went out three times as often as our power in Indiana. So, thunderstorms, snow, and tornados, and the upswing is that we were more likely to be able to make a call on Skype than on the phone.
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... and you can still forward your calls and your voice-mail to your smartphone and your e-mail. The hoops you had to jump through to get this done with Google Voice are just ridiculous.
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@mwagner@...
True, I use Vonage as well (and have for more than 6 years now), but that comes with a monthly cost, and that is a monthly cost that keeps creeping up.

I think David G was trying to keep his old (landline) number, while reducing the cost, and at the same time retain the numbers to his iPhones.

Porting to GV is one (smart way of doing it). No recurring cost after initial set-up.
@mwagner@... Wellcraft19 is right. This article is not about "forwarding" a number to a cell phone. It's about cancelling your landline account and never paying again.
My way is a bit different.

Step 1 move to the US.

Nah, too much trouble.

Meanwhile here in Australia I stopped using the land line months ago somewhere in the old house is a cordless phone with a long dead battery, at the new house I am getting adsl and I'm not even going to bother with plugging in a landline phone.

We have four mobile numbers, one each which will move with us.
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Errr....
Gis Bun 24th Jun
What does this got to do with "government" [as in the blog's title]?

Sounds like another Google advertising blog.
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@David Gewirtz
cnet@... 25th Jun
If you had ported your number to a true VoIP provider (which GV is not) then you would not have had to write the prior article about having a down day without ATT phone service. Instead, your phone would have been available on your cable line. That's the problem: you got rid of the last mile and then gripe about it. Then this article (a terror of complexity) would have been much simpler, you would have said "port your number to [Voip provider] and then set forwarding rules to send calls to your useless ATT phone." A true VoIP provider would allow all the extras you want and you would retain ability to port OUT if you ever need to. Do you know your GV account number, or whatever is required to port OUT of GV? if they allow it? Isn't it only a matter of time before GV begins charging the fair rate for this service we have been using for free? I rest much easier knowing my number is in the hands of Callcentric rather than GV (does GV have a customer service number you can call?).
@cnet@... The point of this article is to stop paying for your landline, but without LOSING your landline phone number(s). Porting your landline # to a VOIP service like Lingo or Vonage would be defeat the purpose. For example, I'm going through the process now. My home numbers ARE ALREADY VOIP (Lingo). I've got the minimum service available from Lingo (~$13/mo... plus taxes, makes it $25/mo). Screw that! I'm porting them to the free Google Voice and I'll never pay a monthly fee again and I'll get to keep my numbers, one of which I've had since 1995.
You should point out that some numbers cannot be ported, even with this method, and it all depends on the local CLEC and who owns the equipment. I ported my parents land line to T-mobile prepay to GV and it worked beautifully. I tried the same thing with my wife's number that had been on a landline, then went to a Verizon corporate cell account, then to another personal T-Mobile prepay account. Her number will **NOT** port from T-mobile or any other mobile carrier,and it all has to do with Google not supporting the local equipment operator in the original area where the number started.

Unfortunately, Google's port check tool does not break down the REASON the number will not port. For example, The system would tell you that a (portable) landline number is not portable because it was still a landline, but portable after a transfer to a mobile carrier. In our case, a number that came from another mobile carrier STILL was not portable.
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Some suggestions
ellett 27th Jun
I suggest that if you have an AT&T land line you NOT get an AT&T GoPhone. I did this process a while back and I used an ancient T-Mobile voice-only phone. Went to the store and bout a SIM+5minutes for $10, set up the security code and had T-Mobile initiate the porting all at once. No backtalk from AT&T since it was T-Mobile doing the port.

T-Mobile account number is 1+phonenumber, just like you'd dial it long distance.

If you have a local Freecycle group, you can probably get an old T-Mobile phone from them at no cost, and then Freecycle it to someone else.

I have CallCentric on my Obi SP2, including e911. I made one easy one-character change in my Obi configuration and now "911" goes out SP2 instead of SP1, which is Google Voice.
Just started my port process from Verizon landline to AT&T GoPhone. Spoke with Charlene at the phone number in the article - yes it's still good - and she was more than helpful and gave no push back at all. She didn't try to sell me anything additional or say it wasn't her responsibility to port the number. I have to say, it was one of the most pleasant customer service experiences I've ever had. I did, prior to speaking with anyone, volunteer to take a short survey afterwards if that had any effect on her mood. Not sure if they can see that or not. I volunteered thinking I'd have a negative experience (it is AT&T after all) and wanted to share it with them, but complete opposite. I'm curious if anyone else has had this experience as well. She even gave me an exact date and time, and handed over the account number without any fuss at all. You do have to ask for it though, and can't be found online. Great article by the way. Can't wait to port over to Google Voice.
@PunkVader I had an identical experience about half an hour ago (though, I forgot to ask for the phone's acct #... I'll do that later).
@Digital Video Expert Just finalized the port over to my GoPhone. Now what? I'm only given the option of Google Voice Lite. The article clearly states to ignore that. It's my only option! How do I get a GV account since porting is not an option without having a GV account? Do I sign up for a new GV number, and then port?
I'm going through the process now. The following (from AT&T's Go Phone web site to add money to your account) should be useful information:

"If your account has a zero balance for 60 consecutive days after the expiration date, your account will be terminated. A service activation fee and new wireless phone number will be required to reactivate service"
This is not going well now. Just finished the port process with AT&T and have a quasi successful experience. My home landline number still works somehow. It won't ring when I call the number with my cell, but if I use my existing Google Voice number, it will ring the landline and not the newly ported GoPhone. Huh? How is that possible?
Also, Google Voice is not allowing me to port my GoPhone number over to Google Voice. It thinks it's a Sprint number but the site is down for maintenance. I tried porting my Verizon cell (which would be my forward to phone) and it seems okay to do that. You suppose AT&T is catching on and no longer allowing GoPhones to port to Google Voice. Google is completely silent on this whole thing as countless people are having this issue and they aren't addressing it at all. Annoyed as can be that I now have to have my phone number parked in a dangerous spot of expiring minutes with the potential to lose the number. Please let me know if you run into this same issue or if you are able to resolve it in any way. I'll continue to post updates if things change.
@PunkVader I followed a similar process to what David outlined but since I already had an AT&T family plan I ported my Vonage number to an additional line on that plan. But now I seem to be stuck in the same place you are- Google tells me "Unfortunately there are no Google Voice setup options available for this mobile phone number at this time." Or I get the Sprint message. I was able to set up Google Voice Lite for that number so at least I don't have to check that cell phone for messages, but I'm still paying $10/month + taxes to keep that number with AT&T. Google's documentation says you can port numbers from AT&T and other mobile providers and they don't offer conditions in which it won't work so I feel like they ought to be addressing it. But as you say, it seems like they're ignoring it.

Anyone else got any ideas on how to get the port to go through?
I'm about to try to do this with my landline. I'm nervous about it because I've read at least one article that said he could not port his GoPhone to Google Voice. Has this been true for anyone else? I'm not actually using this to replace my landline. I am moving houses, and cannot port my number from house landline to house landline, so I'm just going to use the Google Voice to keep my old number and have it ring through to the new landline number.
@RonSchnell So far this seems true about not guaranteed porting from GoPhone. Not sure how the guy from the article got it to work, but it appears at the very least GV has changed something and not allowing GoPhones to port (although others are having problems with no pre-paid phones). I suspect it has something to do not just with the area code but also the prefix. Google has ZERO customer support and no number you can call so relying on the forums for help is the best we can do at the moment. For now, I have my former Verizon landline parked on an AT&T GoPhone which is substantially cheaper than the landline was, but I have to constantly keep tabs on the dollar amount and expiration date for the minutes or else I'll lose the number for good should I go past the expiration. It's nerve racking to say the least and I wish Google was more forthcoming about there products, free or not. I have my GoPhone turned off and set up call forwarding to my mobile so I'm not burning though minutes, but I get charged for usage simply for a forwarded call - not per minute, but if someone calls the number and it instantly forwards to my cell, the GoPhone gets charged a minute. There is no unconditional bypass. Others have suggested parking the number on a VoIP service like Callcentric, but those are still considered landlines and therefore won't port directly to GV so you'll be unable to know if/when your number can be ported to GV without first porting it back to a mobile. Gives me a headache just thinking about it. For now, I can only wait and keep tabs on my GoPhone minutes and try the port to GV daily, while also keeping up with the frustration countless others are having on the Google forums until something changes. Best of luck!
Regarding the problems others are having:

Here's what I've experienced (in a nutshell, it's working for me):

I have a Lingo.com account with 2 phone numbers on the same line. I've successfully ported one of them to my Go Phone. I waited until it was fully ported to the Go Phone, then I created a new Google Voice account and started the porting process form the Go phone to GV. On the page where I enter my Go Phone account #, it gave me a big, red error that I have to enter an account number. It was definitely the right account number. I saw other people were having this problem via a Google search and someone said they switched from IE9 to IE8 and got past that error. I was using IE9 (because I had Chrome and FF logged in to two /other/ Google accounts... IE is my browser of last resort). So, I closed IE and used Chrome (logged out of my other Google account and logged in with my new Google Voice account) and I was able to get past that error.

Next, was the Google Checkout experience to pay the $20. I've already got a Google Checkout account (different from my new GV account), but when I logged in with THAT existing GC account, it told me I need to log out and log back in with the GV account (crazy!). So, I did, and had to enter new credit card information.

It then gave me errors saying my CC# was invalid and that I needed to put in a NUMBER for the CVC. Well, I DID have a valid CC# entered and my CVC WAS numerical. But, I use a virtual credit card # generator app from CitiCards and I dragged and dropped the CC# and the CVC from the app to the web form, so I decided to delete them and just manually type them, and it accepted them that time. STRANGE!

Anyway, Google Voice was happy and said that my AT&T cell phone was in the process of being ported and to give it 24 hours.
Update: I have 1 line with Lingo.com, but two phone #'s on it. One of those numbers is now fully ported to GV, leaving me with a Go Phone with no phone number. Next is to begin the process all over again with my remaining # on Lingo.

When I called the AT&T operator and asked for the phone's acct#, she knew what it was, but her tone changed from "glad to help you" to "concerned". She politely asked why I needed it and I told her the truth, that I was porting the number to Google Voice. She was disappointed, but was polite and gave it to me with no fuss.

My Lingo number was estimated to be ported to the Go Phone by 7/11, but wasn't until the 13th or 14th (don't recall which right now).

For the most part, it was a smooth ride, but anxious with it taking longer than I expected. I've got just barely enough time and just enough money left on the go phone to do it again with my remaining Lingo #. The port from the Go phone to Google Voice took about 24 hours and 45 minutes.
Wanted to give my experience moving ATT to GoPhone to GV with a 312 number in Chicago. Small business was moved from one building to another in a rush and client phones needed to still be answered.

05/09/12 Wed - Bought a GoPhone from Walmart for $15. Activated online and added $15 worth of credit for a $2/day unlimited talk. Needed unlimited for business calls to still keep coming in. Called GoPhone got transferred to porting department. You should call land line company after GoPhone porting initiated and ask to forward all calls to GV number immediately.

05/10/12 Thr - Land line still working. Found out that port is able to complete at midnight, but called at 12:01am and call center was closed. You should call at 11:50pm and sit on the line for 10mins and insist this process be done tonight.

05/11/12 Fri - Called 6am and got port done to GoPhone. Land line is now dead. Called back GoPhone as new person and got call forwarding (free with GoPhone) to GV. Activated GV port for $20.

06/12/12 Sat - Google confirmed port complete.

We never lost phone service. GV saved the day.

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