Google Voice: configuring a complex home office

By | June 30, 2011, 5:00am PDT

Summary: In this article, we’ll look at how you can set up a complex home office with two phone line and Google Voice.

This article is a continuation of our Google Voice series. In this article, we’ll look at how you can set up a complex home office with two phone lines, have multiple handsets, and enable either person to easily answer either phone line from any handset, all while using Google Voice.

Read the rest of our Google Voice series:

This article assumes you’ve already got a working Google Voice account and it’s linked to your phone. If you don’t, please read the first article in this series.

Our old, land line solution

Throughout this series, I’ve shown you the various steps I took in setting up my Google Voice system. The reasons I took those specific steps had to do with the phone “environment” my wife and I wanted in our new home, which is also where our office is. We had a very specific set of requirements, borne out of years of working and living together, and knowing our specific productivity needs.

Before I tell you where we wanted to go, it’ll be instructive for you to understand our phone environment prior to our move, back when we had two land lines in the old house.

Back then, we had two lines. One was mostly for work and the other was mostly for friends and family. We also each had an iPhone. I almost never used my iPhone for voice calls, using it as a test engine for software development, an email client, and a network diagnosis tool. Denise used her iPhone when she was out, but not for much more.

When a call came into either of our two land numbers, it was handled by a two-line Panasonic KX-TG6502 phone system. Both lines went into the base unit, and we had four wireless phones and chargers scattered throughout the house: one in her office space, one in mine, one in the bedroom (with ringer turned off), and one in the media room.

From anywhere in the house, either of us could answer an incoming call on any line, we could conference between the lines, we could put a caller on hold, we could intercom between us, and the other person could pick up that caller and talk to him or her.

It was, essentially, a baby PBX.

Next: Requirements for our new solution »

Topics

David Gewirtz, Distinguished Lecturer at CBS Interactive, is an author, U.S. policy advisor, and computer scientist. He is featured in The History Channel special The President's Book of Secrets.

Disclosure

David Gewirtz

At various times during his adult life, David has voted for both Democrats and Republicans, and has been disappointed by both. He is deeply disturbed by how partisanship has come before patriotism in America, which gives him the freedom to pick on both sides.

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David is the executive director of U.S. Strategic Perspective Institute, a nonprofit research and policy organization. He is the Cyberterrorism Advisor for the International Association for Counterterrorism & Security Professionals, a columnist for The Journal of Counterterrorism and Homeland Security and a special contributor to Frontline Security Magazine. He is a member of the FBI’s InfraGard program, the security partnership between the FBI and industry. David is also a member of the U.S. Naval Institute and the National Defense Industrial Association, the leading defense industry association promoting national security.

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Biography

David Gewirtz

In addition to hosting the ZDNet Government and ZDNet DIY-IT blogs, CBS Interactive's Distinguished Lecturer David Gewirtz is an author, U.S. policy advisor, and computer scientist. He is featured in The History Channel special The President's Book of Secrets, is one of America's foremost cyber-security experts, and is a top expert on saving and creating jobs. He is also director of the U.S. Strategic Perspective Institute as well as the founder of ZATZ Publishing.

David is a member of FBI InfraGard, the Cyberwarfare Advisor for the International Association for Counterterrorism & Security Professionals, a columnist for The Journal of Counterterrorism and Homeland Security, and has been a regular CNN contributor, and a guest commentator for the Nieman Watchdog of the Nieman Foundation for Journalism at Harvard University. He is the author of Where Have All the Emails Gone?, the definitive study of email in the White House, as well as How To Save Jobs and The Flexible Enterprise, the classic book that served as a foundation for today's agile business movement.

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