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David Greenfield

Using Reputation to Change Web Surfing Habits

By | June 18, 2010, 8:08am PDT

Summary: One of the more interesting twists to come out of a recent conversation I had with Paul Pluschkell, the CEO of Spigit, was a  novel way they’re working with Cisco to  change  employee Web surfing habits. Web surfing habits are a big concern of organizations today. Last year, the FCC became the butt of [...]

One of the more interesting twists to come out of a recent conversation I had with Paul Pluschkell, the CEO of Spigit, was a  novel way they’re working with Cisco to  change  employee Web surfing habits.

Web surfing habits are a big concern of organizations today. Last year, the FCC became the butt of jokes when it was discovered that computers of several executives were filled with porn – porn that was watched during the financial crisis. An impending report we helped write with Osterman Research puts blocking unwanted content like porn or gambling from entering the enterprise as the No. 4 concern for IT executives, with more than three-quarters (76.2 percent) of respondents indicating that this was “important” or “very important.”

Blocking rogue sites is one approach, but what if instead you could incentivize people to use the Web constructively? You wouldn’t need to block sites or, at the very least, provide a positive reason not to waste time on the Web. The folks at Spigit have tests going on with Cisco where people improve their reputation in a community by browsing the Web constructively.

Reputation has been shown to be an effective motivator in communities, rewarding people through a systematic point system for their constructive contributions to the community. The more they contribute, the higher their rank in the community. The more points they earn, the more they can do within the community, whether it’s purchasing more shares in an idea, advertising to promote an idea or redeeming points at a company shop to purchase equipment and more.

Spigit does this by integrating its reputation engine with Cisco’s Deep Packet Inspection (DPI) engine. “Reputation APIs are there so you can, if you choose, take advantage of any type of third-party product, track where they’re visiting, giving them points and adding it to their reputation score.” The more time you spend on porn, the lower your rank.

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Topics

David Greenfield is the principal in STAnalytics. a global technology-marketing consultancy where he advises enterprises on emerging technologies. He primarily functions as the product marketing manager at Silver Peak Systems.

Disclosure

Dave Greenfield

Much to the chagrin of his clients (and his wife), David Greenfield remains an independent thinker to a fault. Little wonder he's strongly considering an investment in the Trojan body armor. His firm, Strategic Technology Analytics (STAnalytics) provides independent content, insight and analysis to many companies. Current and past customers of his that may or may not be covered in the TeamThink blog include: Audiocodes, Infoblox, Objet Geometries, On-State Communications, Phone.com, Silver Peak Systems, Skype, and Spigit. He currently holds stock options in Silver Peak Systems.

Biography

Dave Greenfield

David Greenfield is the principal in STAnalytics. a global technology-marketing consultancy where he advises enterprises on emerging technologies. He has spent the past 20 years analyzing virtually every area of networking technology. His work has appeared in leading technology publication such as PC Magazine, Network Computing, IT Architect, and Data Communications in the past 10 years focused on real-time social software. He has consulted to and assisted Fortune 500 enterprises in their technology acquisitions. He was the editor and a blogger Network Computing and today works as the product marketing manager at Silver Peak Systems.

Talkback Most Recent of 1 Talkback(s)

  • RE: Using Reputation to Change Web Surfing Habits
    This is an interesting idea - but presupposes that employees spend an inordinate amount of time on porn sites. Seems to me that this would be a much better fit for a) children - who'd get "points" or "reputation credits" (or what ever metric is used) for hitting educational websites vs. RPGs, shoot-em-ups, or the latest pop-stars blog, b) for monitoring parolees or people on probation - encouraging them to spend their time constructively and productively (assuming the nature of their charge didn't forbid computer/internet use as a condition of their probation), or c) as a KPI for employees - showing that they hit x-percent of web pages that apply to their respective field so they can stay informed, up to date, etc.

    I'd be curious to read a follow up article on how Spigit and Cisco will prevent people from gaming this system by just loading the URLs to some appropriate pages in their web browser one by one, but not reading a single thing.

    Interesting concept though.

    Tom McD, Boston, MA

    PS - If Spigit/Cisco commercialize any of these ideas I'll only ask for a 5% cut, or at the very least an all expense paid trip to the Bay Area for a nice recognition ceremony.
    ZDNet Gravatar
    thmcdermott
    18th Jun 2010

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