$100 store credit for all iPhone customers - Are you satisfied?

$100 store credit for all iPhone customers - Are you satisfied?

Summary: Are you satisfied with $100 store credit from Apple?

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TOPICS: Apple, iPhone, Mobility
21

As a token of goodwill for dropping the price of the iPhone Apple is offering every iPhone customer who purchased an iPhone from either Apple or AT&T prior to the price drop $100 store credit towards the purchase of any product at an Apple Retail Store or the Apple Online Store.

Are you satisfied?

[poll id="173"]

Topics: Apple, iPhone, Mobility

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21 comments
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  • Two sides to this story

    From the "How to be an evil, monopolistic, gouging company" side of things, Apple couldn't possibly have executed any better.

    From a consumer point of view, this is a slap in the face.
    NonZealot
    • Nobody got gouged

      People freely stood in line and traded their money for an iPhone at the advertised price.

      I, like you thought the price was too high. But nobody got gouged.
      otaddy
    • Understand economics

      If both buyer and seller are happy with the price at the time of transaction, then it is a fair price.

      End of story.
      frgough
  • Credit toward future purchase is not a refund

    nt
    D T Schmitz
  • Never dissatisfied

    Except for psychoanalyzing and fuddugery intended in putting
    ideas in my head, I've never been more pleased with a phone
    before.

    The $100 credit is just icing. Now I can buy the best phone
    again for $299. Sweet.
    YinToYourYang-22527499
  • $100 rebate costs what, $65

    This is brilliant marketing. You expand your user base and installed base with a store credit, the normal markup on the product applies and the whole thing cost's Apple, check that, they get the good PR by refunding, in reality $65 of the extra $200 they already collected.

    Look good in both the media and to customers, sell more phones, and still make money even with the rebate with new sales.

    Does this many know how to sell or what! :D

    TripleII
    TripleII-21189418044173169409978279405827
  • The great enabling tools is worth $600.

    I'm not upset about the price cut. I purchased the 4GB
    model anyway and didn't feel the price reduction
    impacted me much at all.

    The iPhone is the best phone I've ever used and it's
    worth every penny of the $500 I paid for it. It's
    replaced my laptop for much of my leisurely web
    browsing during breaks. I use the laptop about 30%
    less as a result. The ability to get business cards and
    information through Google maps into my address
    book effortlessly is a godsend. Email works great. I
    can connect to my VPN network.

    I'll definitely start using the iPod features more once
    the Wi-fi music store takes off. I've always wanted a
    way of discovering music and purchasing it on the fly
    from a portable device.

    So I wasn't asking for a rebate nor complaining about
    the price reduction two months after my purchase.
    Still, Apple is giving the credit to me. That's icing and
    I'm buying another iPhone with it.
    YinToYourYang-22527499
  • RE: $100 store credit for all iPhone customers - Are you satisfied?

    How often have you received a refund for buying a tv, computer, furniture that went on sale 2 months later?? Umm, never! I bought the phone knowing it was new technology and yes the price would go down (just didn't expect it so fast). I love my iPhone and appreciate the $100 credit. Jobs didn't have to do this. Never been an Apple fanboy nor a hater, but I appreciate Apple more as a fair retailer now.
    twhite0910
  • RE: $100 store credit for all iPhone customers - Are you satisfied?

    A store credit is just a captive way of controlling where consumers spend their "refund", so Apple still keeps the money. But early buyers knew the risks of buying iPhones sight unseen. I think the store credit is more than they could have expected and should be glad to have it.
    tom_hockman@...
    • I agree ...

      Jobs is gaining a lot of undeserved "good will" with his gesture. Jobs is a shrewd businessman who is unafraid to look the fool. Like a Twenty-First Century 'pied-piper' leading his loyal followers off to buy more 'goodies' from the Apple Store.
      M Wagner
      • re: I agree ...

        Marc:

        Yes, El Jobso is getting a huge amount of undeserved good will. And his belated announcement of the US$100 Apple Store certificate truly *was* no more than a gesture.

        He's a very shrewd businessman. But he did look the fool when, after announcing the US$200 price drop for the 8Gb iPhone, he said "Well, that's the way the technology cookie crumbles", or something to that effect.

        It was only *after* he started getting the "hundreds of thousands" of irate emails (perhaps a slight overstatement?) that he whipped up the plan to appease the mob.

        Not only did he manage repair his and Apple's images, he managed to pat all of the iPhone early adopters on their pointy little heads, toss them a puppy treat, and make them even *more* loyal.

        El Jobso must be a dog owner--that's how you train 'em. ;)
        M.R. Kennedy
        • re:re: I Agree

          "Not only did he manage repair his and Apple's images, he managed to pat all of the iPhone early adopters on their pointy little heads, toss them a puppy treat, and make them even *more* loyal."

          I am the classic victim of this, even worse than the original buyers of the iphone...

          I didnt even want an iPhone. I just wanted a new iPod to replace my current one. But I read the article on the price drop, and like Pavlovian's dog, I was in the apple store on fifth ave at 130 am buying an iphone...

          I didnt feel like an idiot until I woke up the next morning...

          WTF???
          shajos@...
  • you can determine the calibre of a retailer by their sales & returns policy

    you can determine the calibre of a retailer by their sales & returns policy...

    - and yes some retailers do in fact refund a customer for a price change (ex. within 30-45 days of original purchase date), it's called price protection and it happens regularly in Canada, I have to assume it's the same in the U.S. as well. Retailers who offer this in Canada: Wal-Mart, Cdn Tire, Future Shop, Best Buy, Home Depot, etc. As long as you have the original sales receipt you will get your money back, with a receipt you can then expect a store credit - that is a reasonable sales policy. Giving the customer no choice but to receive a store credit is a crap policy. If you have to give them a store credit, make it for twice the price difference to acknowledge the pricing error you made and for wasting the customer's time, this way you provide goodwill to the customer and will make them want to purchase something from you using their store credit.

    - People should definitely be getting the difference back from what they originally paid for their iPhones. Store credit is a horrible thing, why should I be told where to spend my money? You're acknowledging you made an error in the original pricing of the product, you change the pricing of the product $100-200 below it's original offering, offer it to new customers at reduced pricing giving me no incentive to being a early adopter of your products, tell me I qualify for a refund but I don't get my money back, I get a credit?! That's just crap, you're basically guaranteeing that most customers will be angered by this action and will remember it the next time they have to purchase a product.

    The fact that some people actually buy into this store credit policy and accept what's given to them means that they're used to getting 2nd best or worse. Doesn't quality matter to anyone anymore? Not just product quality, how about customer service quality, integrity, customer focus, innovation, etc. You should always demand the best in everything because you usually never get more than what you ask for.

    - just my 0.02 cents cdn, feel free to agree/disagree.
    UncleRob
    • Store credit is fine

      I, an adult over the age of 18, bought an iPhone at the advertised price. I was not thrilled over the reduction, but looked at the benefits of being an early adopter. Moreover, I was actually hoping Apple would do an iPod Touch device because I think PDAs (and that's what it is) are still a valuable product. Not every one needs to have a cell phone glued to their ear after all. If this touch is bring economies of scale to the tech, than future buyers reap that benefit.

      The store credit is fine. I was looking at buying a keyboard next week anyway and now Steve is "giving" it to me. This is America where we are living in a capitalistic society. It's not a socialized state. That's the fact. I accept the gift certificate gladly and appreciate the gesture and partnership in bringing a great product and now more great products to market after proving, in a short period, that the tech is "there" and worth it.
      007baf
  • One word fits best:

    SUCKERS!!!!!
    Old Timer 8080
  • RE: $100 store credit for all iPhone customers - Are you satisfied?

    Yes, am in awe of Steve Jobs and his ultimate wisdom . . . he has the best interest at heart of ALL of Apple customers, even Steve Ballmer, who bought an iPhone JUST to get the $100 store credit ! ! ! That means Steve was right all along ! ! !

    And well, because, he finally figured out that the Zune, well, it sucked . . .
    acad2kman
  • Steve Jobs Rocks ! $100 FREE Money ! Apple Wins Again !

    Yes, am in awe of Steve Jobs and his ultimate wisdom . . . he has the best interest at heart of ALL of Apple customers, even Steve Ballmer, who bought an iPhone JUST to get the $100 store credit ! ! ! That means Steve was right all along ! ! !

    And well, because, he finally figured out that the Zune, well, it sucked . . .
    acad2kman
  • $100 Dollar Credit?

    If the people who purchased an iPhone, when they came out, is happy with their $100 credit. Then I am sure Mr Jobs is happy. BTW I couldn't afford one, but with the price reduction, I am tempted. I believe Apple would have given the full price reduction, to the early buyers. But if they are happy with the $100 credit, why bother. If everyone who brought the iphone at the full price, raise a little he** about it. They might get the full difference($200 credit). Just my 2 cents worth.
    blackjack861@...
  • RE: $100 store credit for all iPhone customers - Are you satisfied?

    If they bought the iPhone within 14 days, I believe they can get the full $200 back. If not, and if they have a Mac, they can use the credit for software as well as hardware. If they have a PC, well, now's their chance to upgrade ;-)
    gfeier
  • Relax

    Bought mine the first week, knowing the price would
    fall. Why? It's fun to be an early adopter.

    Know yourself. Admit your weakness for gadgets.
    Accept that early adopters always overpay. Always.

    When you accept that you don't get something for
    nothing, you'll be happier.
    Adam's Myth