ie8 fix
madison

Hardware 2.0

Adrian Kingsley-Hughes

Apple admits to dodgy Time Capsules

By | July 12, 2010, 6:16am PDT

Summary: Apple has owned up to something that owners have suspected for some time - that the early batch of Time Capsule devices were prone to an early death.

Apple has owned up to something that owners have suspected for some time - that the early batch of Time Capsule devices were prone to an early death.

This applies to Time Capsules sold between approximately February 2008 and June 2008. Problems include the device failing to power on or shutting down unexpectedly after starting up.

Some Time Capsules with serial numbers in the following range may be affected:

XX807XXXXXX - XX814XXXXXX

How to find the serial number on your Time Capsule.

If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement.

If you’ve paid for a repair of a Time Capsule falling into the above serial number range, then Apple suggests you contact the company to discuss a refund.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

63
Comments

Join the conversation!

Just In

RE: Apple admits to dodgy Time Capsules
d_resz 14th Jul 2010
maybe the next "im a mac" commercial should be:
apple - now were just like microsoft
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
rrogacki@... 12th Jul 2010
If only Apple would admit to power supply and hard disk issues with the Time Capsule, we would be getting somewhere. Way to many of these gems have been self destructing !!!
@rrogacki@...

... for a basic feature that MS built into Windows from Vista onwards, for no extra cost (am talking Shadow Copies, not that god-awful basic restore-point creation).

Now before the Fanbois jump up and down, yes I KNOW the Apple Time Capsule is an external storage/back-up device. But the fact remains that to have this basic feature of creating full sys back-ups, either on-the-fly or on a schedule, is still seen by Apple Corp as both an optional extra, and a chance to create yet another add-on sale. It is not good enough and has deservedly left them with even more egg on their faces when flaws have been found... again!

With Windows, I can either use default options (or tailor them) to create shadow copies on the default HDD, or I can buy ANY external drive and set to create those back-ups there. You can say many things about MS, but they have made very clear (especially with the many refinements made from Vista to Win7 in this area) that ensuring one's data/operating space, is effectively backed up.

Apple seems overly confident that there really is no need!
0 Votes
+ -
@kaninelupus

Uh? I make my back-ups with the OS Time Machine app saving to an external HD... So, what's your issue?
@minardi

While other OS distros (Windows, many Linux flavours) choose shadow-copies/full back-ups as an in-built functionality (no proprietary hardware requirements necessary), Apple have yet again taken the optional-extra pay-for proprietary-hardware path yet again... and yet again, failed to meet the satisfactory benchmarks for quality control!

If this were any other software/hardware provider, the user-base would be up in arms. With Apple fans, it is more of a "yeah, OK".
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
lelandhendrix@... 13th Jul 2010
@kaninelupus Sorry but you really don't understand what you are trying to talk about.

Using OS X, I can buy ANY external drive and use it for backup.

I don't know where you got the idea that I couldn't!

In any case, the reason to back up to an external drive (AGAIN, ANY EXTERNAL DRIVE) is obvious--you don't want primary drive failure to destroy your backups.

HOWEVER, if you want to use your primary drive on a Mac to do something like Windows' System Restore, YOU CAN DO THAT TOO! Just make another partition, which is the same thing almost all PC manufacturers do.

And no, I'm not a jumping fanboy, I just get the facts.
0 Votes
+ -
Ok Apple
Cylon Centurion 12th Jul 2010
Now how about that iPhone 4 issue? happy
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
GoodThings2Life 12th Jul 2010
@NStalnecker ... hold on there, slick... it took them 2 years to admit a problem with the Time Capsules from 2008... you've gotta wait for the iPhone 6 release before you get carried away on the iPhone 4 recall.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Pete "athynz" Athens 12th Jul 2010
@NStalnecker And why does someone who does not own an iPhone care about the iPhone issues?
0 Votes
+ -
I care because it's
Cylon Centurion Updated - 12th Jul 2010
@athynz

beyond insane Apple can't admit that they messed up. Because instead of making or creating a fix, Steve Jobs blamed YOU, the user, for the errors, and smugly turned a cold shoulder.

Yet, people don't seem to care that Apple more or less took their cash and told them to eff off.
As a potential consumer, I find that outrageous. I am now voting with my wallet and going elsewhere. Steve Jobs can take his arrogance and shove it.
0 Votes
+ -
Oh puh-leeease, Nicholas
ahh so 13th Jul 2010
You wouldn't buy an iPhone to save your life.

You aren't fooling anybody.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
tjleeland 13th Jul 2010
@athynz: There are plenty of reasons. Maybe the person in question wants to buy one but feels they can't because the technology is not reliable? I could be that everyone else in his office has one and he would like to be able to use the same apps so that they can collaborate using a mobile platform. Perhaps some of us have to support users who buy the iPad and iPhone. I can see a situation in which nearly everyone that person knows has an iPhone and has to listen to one use complain about dropped calls while another says there's nothing wrong -- while at lunch where this BS shouldn't dog him, but it does. He might be tired of hearing about it.

Just because you don't own a popular product doesn't mean that you aren't affected by it. I traded in my iPhone 3GS for an HTC Evo due to many Apple and AT&T problems that got worse after the iPhone 4 release. These included freezing 3GS's that run iOS4, signal problems (which has resulted in users asking me to spend my meager budget on cellular repeaters) the 2GB data cap, and more.

I have a user who loves his iPad, yet the most common thing out of his mouth is how he can't wait for the iOS4 upgrade that will give him multitasking -- which won't give him the ability to manage remote servers (keeping his connection live) while switching to the internet to research a problem or check his email. He'll be insufferable when iOS4 comes out. Until that upgrade, he'll continue to call it, "unacceptable." Yes, this is the same device he supposedly "loves."

Fanboyism has its price. Like drugs, it affects the people around you. Apple ownership is not a victimless crime.

And this is from a person who thinks the MacBook Pro is literally the best laptop he's ever owned, so don't call me an Apple hater. You're just plain wrong.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
richardw66 12th Jul 2010
@NStalnecker

Ok Apple
Now how about that iPhone 4 issue?

You know the answer - and your smiley indicates you take pleasure in people's problems.

You know already that Apple will release a software update and that the misleading signal indicator will then report in a less misleading way.

You probably also know that Apple will quite happily refund the purchase price even though this is just a software issue.

So what's your problem?

And @ GoodThings2Life

Apple would have been fixing time capsules under warranty - when they find that the issue is a bit more widespread than just normal failure rates they are recalling and replacing a product that is outside it's warranty.

So replacing a product made 2 years ago is good - better than many manufacturers who would just tell the user that it is outside warranty and not their problem - and to buy a new one.

Have you tried getting an HP printer repaired when it is outside warranty?

HP make good printers - and I use them.

I also know that if an HP printer dies I will be replacing it, once they die they are a throw-away item.

Apologies to HP for using them as an example in this blog, but they do make a good comparison for the issues here, and I have experience with their products.

Enough of the mindless Apple bashing.

Surely recalls way after warranty are a sign of good support.

But of course some people just need to knock Apple down.

The success Apple is having lately is causing some real problems for some diehard PC fanatics, and for the Windows industry.

So I expect lots of this whining for quite a while.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Feldwebel Wolfenstool 12th Jul 2010
@richardw66 ...My 3 hp printers all work fine. Even the 2001 model. Plus,they don't smugly B.S. the World they're the absolute BEST.
0 Votes
+ -
Wow
Cylon Centurion Updated - 12th Jul 2010
@richardw66
You know the answer - and your smiley indicates you take pleasure in people's problems.

My smiley was meant as an act of encouragement to Apple.

The success Apple is having lately is causing some real problems for some diehard PC fanatics, and for the Windows industry.

So I expect lots of this whining for quite a while.


Well, which would you rather have: the walled "garden" or a free and open "field" where anything is possible? Apple likes telling users what they are allowed to do and what they are not allowed to do.
Take the iPad for example, Jobs doesn't want it running like a desktop. Why not? What if I want it to, surely I can have the option of running the OS in a way I please!? But Jobs insists we are not allowed to do so. I am not going to be dragged into this kind of computing without putting up a fight.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
maddman321 12th Jul 2010
@richardw66 I want some of what you must be doing.... ---Enough of the mindless Apple bashing.--- How many obnoxious I'm an Apple commercials did we have to endure while you MINDLESSLY hammered MS. Time to take a little Advil with your Kool-aid buddy...
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
jeffandrew Updated - 12th Jul 2010
It would be an honest move, and therefore, we would be able to trust Apple much more if they would own up to what they do wrong. Nobody is perfect, but hiding these issues does not foster trust with Apple consumers. Now, take care of the iPhone issue, that by the way, is not just with the iPhone 4. This is a software problem, and it is happening with prior versions of the iPhone that have updated their software, including the original version, which is the one I own. Just admit the problem and fix it!
One more thing... Let us know what the heck are the plans with the phone carriers. Tired of waiting for T-Mobile to come on board, but at least keep us informed! We are following Apple, where is the appreciation? I am extremely displeased with their new attitude.
0 Votes
+ -
New Attitude? Where have you been?
use_what_works_4_U 12th Jul 2010
@jeffandrew
I've been using Apple's since the Apple ][ (didn't own one but used it extensively in school). Been a Mac user since 1984, and an iPhone user since it's debut. This is just Apple being Apple. If you don't like it then it becomes a question of what you want more - internal information or the products. Alternatives abound!
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Laraine Anne Barker 12th Jul 2010
I am also a long-time Mac user, Jeff. Not as long as you, though. My first Mac (MacPlus) was purchased 1 May 1986. I also made the mistake of trying one of those clones, which is the only computer that's ever broken down on me.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
jeffandrew 13th Jul 2010
@macadam
Sorry buddy. I am not here to argue because of Mac Culture. I am however, a big fan of Apple, and like you, everything I have in my house is Apple. My experience, which everyone has one, has been good, except for the things that I have already explained. Just read the headline above, "Apple Leads the Pack for Ballooning Bug Count." I am with Apple, just fix it!
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
richardw66 12th Jul 2010
@jeffandrew
Just admit the problem and fix it!

So you are asking them to admit to the software problem that they announced themselves?

You want something like an answer from Apple to the letter from Apple - where they say 'The software problem we announced in our letter is in fact a software problem' ???

I should think that like all software issues that Apple has had and admitted to, there will be a software update. I believe this is what software updates are for, and why iTunes automatically checks for new iPhone software automatically.

BTW - I also believe there are a few small iOS 4 bugs that have not been reported in the press yet - and they are minor. I would mention them but since any issue with iPhones becomes a headline as if they have destroyed the world by being less than perfect I won't!!!

Hate to see headlines - iPhone OS 4 has minor software glitch - will Apple recall? Why won't Apple admit it? Where is the software update? Will good triumph over the forces of evil? Stay tuned...

It is not wise to release software updates for each small issue - it just annoys the user to spend 30 mins updating the phone over and over again. I should think Apple is probably aware of quite a few bugs in iOS4 that most users have no idea of. Apple will want to make sure they have a few problems fixed, and are not creating new problems with the update.
0 Votes
+ -
@richardw66

Finally, some calm and thought out comments.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
JustGitRDone 12th Jul 2010
Idiots. Apple's hardware (and software) have been unbelievably reliable for all these years, and that's why this is news. A Dell, Gateway, or HP defect would barely attract attention.

Fortunately, Apple's standards are high enough that they address these issues head-on and disclose what is actually going on to the public, unlike many other of their competitors.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
rebel_angel_@... 12th Jul 2010
@JustGitRDone wow. did you even _read_ this article?
0 Votes
+ -
Lets see....
Lester Young 12th Jul 2010
@JustGitRDone .....logic board issues on iBooks, MacBooks, and iMacs at $800+ a pop, warping iBooks and MacBooks, defective power adapter design on iBooks, Magsafe power adapter wear problem, power supplies overheating on Time Capsules... yeah, unbelievably reliable.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Feldwebel Wolfenstool 12th Jul 2010
@Lester Young Yellow and grey-banded iMac screens. Good enough for the faithful.
  • Flagged
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
freeradikal Updated - 12th Jul 2010
Geez... another Apple toady!
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
freeradikal Updated - 12th Jul 2010
@JustGitRDone
Ummmm, are you an Apple employee???

JustGitALife
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Feldwebel Wolfenstool 12th Jul 2010
@JustGitRDone Like with the iMAc?
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
emcauley Updated - 12th Jul 2010
@JustGitRDone

Wow. You must be a genius. There must be some undecipherable calculation behind your facade of ignorance and blind faith.

I mean, few people have actually been so far up and into the core of Apple's bottom half that when they stick their head out to say something they look like a brown worm, as you do.

Brilliance, sheer brilliance.
0 Votes
+ -
My Time Capsule failed early this year, and it was long out of warranty. I took it in to my nearby Apple Store anyway, to see if it could be repaired. After about 5 minutes of checking it out and looking up something on his terminal, the Apple Genius told me that there had been problems with some of these units, and he offered me a no-cost replacement. As you might imagine, I'm pretty happy with Apple customer support.
nuff said.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Tadd Peake 12th Jul 2010
@magallanes

Smart money is on redundant backups. No backup systems is 100%.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
richardw66 12th Jul 2010
@magallanes
If you can't trust in your backup system then it is useless.

What - you have a backup system that cannot fail???


One that costs under $1000?

Where do I get one?
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Feldwebel Wolfenstool 12th Jul 2010
@galley Getting one piece of junk replaced with maybe another? Sound like an addiction.
0 Votes
+ -
@Feldwebel Wolfenstool Trolling every article that mentions Apple in order to bash the company? Sounds like an obsession.
0 Votes
+ -
Idiot! That's why these issues have gone on forever... yellow and pink displays, bad hard drives, bad batteries, ad infintum.

JustGitA Clue.
0 Votes
+ -
@brichter

And just changing the harddisk, my windows 7 ranking upped from 5.2 to 5.7. And take note that both are 7200rpm ide disk. So, apparently Apple is using cheap and subpart parts and component.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
richardw66 12th Jul 2010
@magallanes

Cheap and subpart - because something is faster???

Apple is not using the most expensive hard drives, nor the fastest in most of their range.

But - and this is a big but:

I have found that a 6 year old iBook with 256MB of ram and a dying HD was way faster than a new Windows XP box with 1GB ram.

I can also tell you that the most annoying thing I use on my Mac is Windows. It's a resource hog - and it's slow.

It's not the Mac slowing it down either, otherwise I would have kept running it on a PC box.

If you buy a computer to get good spec numbers in Windows 7 - then good luck to you!!!

Personally I buy a computer to get work done.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
MBRIANT@... 12th Jul 2010
"Idiots. Apple's hardware (and software) have been unbelievably reliable for all these years, and that's why this is news. A Dell, Gateway, or HP defect would barely attract attention." Actually it's exactly this sort of arrogant Apple and Apple fanboy attitude, that's brought so much attention to Apple's recent STRING of defects.

"Fortunately, Apple's standards are high enough that they address these issues head-on and disclose what is actually going on to the public, unlike many other of their competitors." Yes "Head On". It only took them two full years to address and acknowledge the Time Capsule issue. Perhaps you should get a grasp of reality before calling other people "idiots".
- How many Time Capsules were sold in the range of problem TC?
- What percentage of Time Capsules that went bad were reported to Apple (as opposed to merely badmouthed on blogs)?
- A reasonable company doesn't usually issue a recall (barring saftey issues like flaming batteries, which, IIRC, Apple was pretty quick about ) unless some significant percent of failures are reported. The significant percent would vary depending on magnitude of failure, etc.
- A Time Capsule had its own warranty under which any repairs would have been done for free. Six months? Twelve months?
- Other Time Capsules were covered under whatever AppleCare agreement an owner had, and under which any repairs would have been done for free.
- It would take a full three years before all of those Time Capsules would fall out of the warranty period. So that's June 2011 at the latest.
- My Time Capsule was from that range. It died a few months ago. Apple overnighted a replacement and had me ship my bad TC back free. Total inconvenience: 20 hours.

Gosh, Apple has a terrible record with those Time Capsules.
- How many Time Capsules were sold in the range of problem TC?
- What percentage of Time Capsules that went bad were reported to Apple (as opposed to merely badmouthed on blogs)?
- A reasonable company doesn't usually issue a recall (barring saftey issues like flaming batteries, which, IIRC, Apple was pretty quick about ) unless some significant percent of failures are reported. The significant percent would vary depending on magnitude of failure, etc.
- A Time Capsule had its own warranty under which any repairs would have been done for free. Six months? Twelve months?
- Other Time Capsules were covered under whatever AppleCare agreement an owner had, and under which any repairs would have been done for free.
- It would take a full three years before all of those Time Capsules would fall out of the warranty period. So that's June 2011 at the latest.
- My Time Capsule was from that range. It died a few months ago. Apple overnighted a replacement and had me ship my bad TC back free. Total inconvenience: 20 hours.

Gosh, Apple has a terrible record with those Time Capsules.
0 Votes
+ -
More FUD by ZDNet
MSFTWorshipper 12th Jul 2010
shame on this blog for becoming a haven for Apple haters.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
freeradikal 12th Jul 2010
@MSFTWorshipper
and shame on you/apple for wor-shipping garbage
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
trim6161@... 12th Jul 2010
I indignantly walked into my Mac store to complain that my 1-year-old iPhone USB cord had frayed and walked out minutes later with a free cord and a big smile on my face. Virus-laden PCs are hitting the landfills at a record pace. I guess I am a fan boy.

Martin Miron
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Feldwebel Wolfenstool 12th Jul 2010
@trim6161@... free $.25 cable. Wow. How generous! Look at the two-bits you've saved! More Magic!
0 Votes
+ -
All manufactures are in the same boat
MacNewton Updated - 12th Jul 2010
Apple makes good product I should know, I have lots of Macs, iPods & iPhones. Very little downtime for most of them. Apple, just like HP or Dell have to count on their sub contractors to do a good job.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
richardw66 12th Jul 2010
@freeradikal

(And they stole the name from the Beatles!)

Have you not heard of gravity?

Did you not know that Apple was named after the discovery of gravity by Isaac Newton???

Did you not know that Apple records was named after a well known fruit?

Did you not know that Apple Computer made a deal with Apple records?

Do you not know you have a hate problem, a fact problem, and your misspelled name suits you!!!

But still MacNewton is a bit revealing as a Nick - but is it a crime to use a name associated with a manufacturer, if their products have impressed you?

Better than being about hate and negativity.
0 Votes
+ -
RE: Apple admits to dodgy Time Capsules
Feldwebel Wolfenstool 12th Jul 2010
@MacNewton Intel and Gigabyte and Western Digital and ATI and Sony and Thompson makes good products. I should know. I have lots of pc's, mp3 players, 8-tracks and cameras. No downtime for any of them. Intel, Gigabyte, WD, Sony are'nt like APPLE. They are not at the mercy of their suppliers. They are the suppliers. APPLE marks up their generic gear(generally a PREVIOUS generation) like, 300%, just by sticking their Apple badge on it.
0 Votes
+ -
All we need is love...
MacNewton Updated - 12th Jul 2010
@Feldwebel Wolfenstool

Now thats a good song to live by. I must say your sure have the hate on for Apple. As an Apple product user and as an Apple Service Tech, I can easy say that you really need to do some reading on the subject.

Apple and some PC manufactures do in fact make good systems.

The clone system that you're running is using low cost parts that have a very short life span. So I'm hope you're using an Apple time capsule, (you know that ones the fail.) Have a good day
0 Votes
+ -
Sure, Apple used to be a sign of quality, but they've gone in the same direction as everybody else: make it for less and sell it for more. As someone who works in a 90% Mac environment, I can tell you that many of the devices Apple has made over the past 10 years are crap. BTW, anybody who knows a thing or two about hardware would know that the design of the Time Capsule is flawed. How? You don't stick a 3.5", 7200rpm drive in a plastic enclosure with no cooling system. It would get hot as hell in there. This is the very reason the white iMacs are a bad design, one tiny little fan in what is essentially a laptop with desktop components. When they first announced the Time Capsule, I knew instantly that it was a bad idea. Too much heat in too small a space with no cooling. You have the heat of the power supply and the heat of the hard drive trapped in there, and if your hard drive didn't fail in one of those, then of course the power supply will. This could be remedied in many ways: use a lower-rpm hard drive, use an external power supply, use 2.5" hard drives, or put a fan in it. But Apple would rather focus on beauty than brains.
0 Votes
+ -
maybe the next "im a mac" commercial should be:
apple - now were just like microsoft

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix
Click Here
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix