Apple kicks off MacBook 'Bottom Case Replacement Program'

Apple kicks off MacBook 'Bottom Case Replacement Program'

Summary: For a while now I've had reports coming in from MacBook owners complaining about the rubber surface on the bottom of the system coming loose. It seems that Apple has been listening to the complaints and kicked off a 'Bottom Case Replacement Program.'

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For a while now I've had reports coming in from MacBook owners complaining about the rubber surface on the bottom of the system coming loose. It seems that Apple has been listening to the complaints and kicked off a 'Bottom Case Replacement Program.'

Here's the deal:

  • The issue only affects unibody MacBook units
  • These systems were shipped between October 2009 and April 2011
  • This program will cover MacBooks for two years from original purchase date

If you have a peeling MacBook, here are your options:

If you order a replacement bottom for fitting yourself you'll get everything you need to do the job - new bottom, screws, screwdriver, and instructions. Replacing the part is as simple and unscrewing a few screws, lifting off the part and refitting the new part.

Topics: Apple, Hardware, Laptops, Mobility

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11 comments
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  • Nice

    Good call, Apple. Kudos. I have had many appliances which started peeling after some time. If that happens to an expensive piece of equipment like a macbook it is nice to be able to replace it.
    honeymonster
    • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

      @honeymonster
      Kudos? I am sorry, but they have waited, as usual, way too long to do this. A year and a half! I have seen this problem much too often on many of my associates' machines. Apple is not the only one that had this issue, but they are the last to admit and deal with it.

      Like every other issue; bad iPhone 4 reception, OS issues, Malware, etc... They act like they are above having issues and deny until there are tens of thousands of complaints.

      I do not agree they should be given a pat on the back for finally agreeing to correct their poor QC issue.
      karlsmac
      • Who else offers replacements? And generalizations are inaccurate

        @karlsmac:<br><br>1) there is no "bad iPhone 4 reception", there is antenna attenuation problem, similar to countless others smartphones, which go from five bars to zero bars when grasped tightly (videos on YouTube for that). Yes, because of external antenna design, iPhone 4 is more sensitive to that problem, but it still very minimal count of cases (when Apple offered bumper cases for free, almost no one wanted them), but this same design allowed this phone to be able to keep connections with times weaker signal that phones with regular antenna design (as AnandTech measured); <br><br>2) which "OS issues"?<br><br>3) malware has nothing to do with whatever lacks on Apple's part. If user is stupid enough to believe that he/she on Mac all of sudden has a "virus" (with not a single case of virus epidemic in whole twenty seven years of Macintosh's history), and then stupid enough to believe that previously unknown and never mentioned program like "Mac Defender" all of sudden would cure the system of the "virus" and *voluntary install* this trojan, and, after this trojan installed and *not* cured "virus", stupid enough to believe in *second* promise to cure the "virus" after buying "full version" of software and send banking card data to thieves, then <b>there is nothing what Apple can do for such people</b>. (I will count it for you: people have to be thrice stupid to actually get harmed from this.)<br><br>4) And, again, who else "admit it" and is making replaces, if you claim that Apple is the "last" one among them?
        DDERSSS
      • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

        @karlsmac <br><br>Just like an Apple hater/idiot that will just bash anything Apple does, even the positive ones. Has Dell ever done anything like this? replacing the bottom of their laptop cases (I had 2 Dell laptops and 1 Sony that the rubber feet just cracked and one broke off on a Dell XPS. I called Dell, the tech laughed at me. Honestly! he laughed and said no they only fix hardware.). Like anything, the more you use it, it will eventually wears out. It is a piece of rubber. Hello!<br><br>The fact that Apple takes the time and money to replace the "bottom" I repeat the bottom of your case (you get a new case, screws and even a screw driver or you can bring it into Apple store to have it done for you) and you have a problem with it? Are you serious? Are you freaking serious? C'mon! You are just silly. <br><br>You Apple haters/idiots just hate hate hate.
        Plogpower
      • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

        @denisrs

        1)No signal is considered bad reception in my book.

        2)Google" Snow leopard OS issues", there are too many to list. I use it everyday, and I love it, but I am not in denial thinking it's perfect.

        3)I was not refering to the latest "fake" Malware Defender, but to the many others like Pinhead-B. If you look at 10.6.4, you will see that Apple added a protection list(unannounced) to add protection for the grwoing number of attacks. MS has been at the brunt of most attacks because of the overwhelmingly larger number of machines out there. Apple has grown in market share and will grow in attacks.

        4) I was thinking of the other devices I have seen with the problem. Blackberry for one. They emailed my company and replaced all of our equipment.
        karlsmac
        • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

          @plogpower

          I am not a mac hater. :) I love them. Have a PB, iPad2, Ipod 4th x 2.

          But I think they should have admited this problem when thousands of people first complained about it. It's not a 99 dollar tablet, it's premium priced machine and people should not have to wait over a year to get this kind of action.

          It's great they are finally doing it, I am not complaining, but why put it off so long, while so many good customers are stuck with the peeling. And so what is it's on the bottom of the machine, it's there to add protection, when it peels off the protection is gone and it looks bad.
          karlsmac
      • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

        @karlsmac Apple support was probably handling it on a case-by-case basis, until corporate saw the trends and decided to do a recall-type campaign (which is what this seems to be). I have more than 40 unibody MacBooks in my school for a year or more, and no reported problems. My kids beat on these machines every day, and other than scuff marks, dirt and grime (which rubber tends to collect, that's why they use it for erasers), no problems. It's nice to know that if there is a problem, I can call up and get a solution quickly now.
        ssaha
    • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

      I think Apple is really good about warranties and broken hardware. It's good to hear about this. <a href="http://www.inkcartridges.com/">printer ink</a>
      rctnp6
  • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

    "Genius bar" -check it out on their page -Yow it's full of hipsters! On both sides. Amazing. But it looks like good customer service and I'm glad Apple's taking care of the case issue.
    opcom
  • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

    I wish other manufacturers did the same. I have a Sony laptop which warped after a year of light use.
    But their "fix" was a software patch to prevent overheating...
    Scrabbler
  • RE: Apple kicks off MacBook 'Bottom Case Replacement Program'

    I am not an Apple fan. I have owned one Apple computer - the white, unibody, MacBook. I was surprised when my daughter showed me the bubble/delamination. I was surprised when I learned about the replacement program and I was surprised at how simple the process was. The MacBook is 18 months old (out of warranty) with fairly light usage.
    When my Toshiba Tecra hinge failed in warranty a few years ago, Toshiba did not stand behind the product.
    Maybe I will become an Apple fan after all.
    Now if the iPhone 5 has 4G LTE and a Razr MAXX battery, maybe I will be a fan of that too ...
    laryrva