Apple pushes out second firmware "fix" for 27-inch iMac flicker problem

Apple pushes out second firmware "fix" for 27-inch iMac flicker problem

Summary: During the closing days of 2009, Apple released a firmware patch that was supposed to fix display issues with its 27-inch iMac systems. According to users, that patch didn't work. Apple has now taken a second stab at the problem, releasing a new firmware update.

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TOPICS: Apple, Hardware, Software
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During the closing days of 2009, Apple released a firmware patch that was supposed to fix display issues with its 27-inch iMac systems. According to users, that patch didn't work. Apple has now taken a second stab at the problem, releasing a new firmware update.

Here's the official word from Apple:

The 27-inch iMac Display Firmware Update 1.0 updates the display firmware on 27-inch iMac computers to address issues that may cause intermittent display flickering.

According to users affected, the problems with the 27-inch iMacs range from screen flickering and changes to brightness. These aren't the only issues affecting the 27-inch iMac, but Apple's not being so proactive in fixing those, seemingly going as far as to try to bury the problem.

I'd like to hear from 27-inch iMac owners to see if this fixes the issue or not.

Topics: Apple, Hardware, Software

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20 comments
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  • When are they going to fix the yellow iMac problem?

    http://www.macnn.com/articles/10/01/29/support.staff.urged.to.deny.problem/

    This is the money quote:
    [i]Apple recommends that support personnel try to avoid repairing or replacing the affected systems. "Explain that
    slight color variability is normal for LCD displays and in general does not warrant replacement," the document
    reads.[/i]
    NonZealot
    • Thanks for the link ...

      ... I was looking for that!
      Adrian Kingsley-Hughes
      • He conveniently forgot this part...

        He conveniently forgot this part:

        [i]"Customers unsatisfied by the explanation can provide contact
        information and the company will allegedly arrange an LCD panel
        replacement. According to the document, the time frame is
        approximately three weeks."[/i]
        olePigeon
        • Is there nothing you won't apologize for?

          Wow. You are actually supporting a policy that
          tells support staff to lie to customers by telling
          them that monitor discoloration is normal and
          forcing those customers to argue and argue and
          argue before finally getting the replacement they
          should have gotten immediately.
          NonZealot
        • And this part...

          "Customers who require an immediate resolution should be offered a refund."
          Geuseppi
          • And you forgot the part....

            where customers first get lied to by Apple and are
            then required to argue and argue and argue.
            NonZealot
          • They aren't lying, READ the internal memo

            The memo discusses 2 problems. (1)Color variability and (2)yellow tint.

            Apple says SOME color variability is normal. (This is true on all monitors.)

            Apple further states if there is a yellow tint problem, the customer will be contacted for a screen replacement OR offered a refund.

            Where is the denial here?
            Geuseppi
          • Great apology!

            A yellow tint isn't a color variability? Uh
            huh. The memo is very clear. When a customer
            comes in complaining of a yellow tint, lie and
            tell them that color variability is common.
            This is [b]not[/b] true on all monitors, only
            cheap monitors. This isn't the first time Apple
            has charged expensive monitor prices for a
            cheap monitor (*cough* 6 bit LCD displays
            passed of as 8 bit *cough*).

            But hey, I'm sure Steve Jobs will get right on
            this one considering he has a legion of
            apologists trying to convince the world that
            yellow tinting on a monitor is totally normal!
            NonZealot
          • oye vey...

            I guess you can't read very well, I am done with you.
            Geuseppi
        • He's getting more and more like Fox "News"

          You know the routine, give half the story because you fear people might come to an opinion that conflicts with yours if you give the full story.

          It like Fox "News" cutting away from Obama's GOP Q&A. I'm not saying Apple was starting to kick @$$ with this memo but if it was left up to NZ we'd only get 50% of the story.

          Shameful
          maskman01
          • Better half the story than no story at all...

            Does ACORN rings a bell?
            Coogol
          • You mean the story...

            ...that no one covered until some kid scooped them all and handed it to Fox? That kid doesn't do that Fox isn't even telling the story.

            It wasn't a cover up it was a "no one knew up"

            And deliberately covering up a story is just as unethical as telling half the story. Ethics class for you.
            maskman01
    • They do fix it. Maybe you should try reading the article. [nt]

      [nt]
      olePigeon
  • The patch to fix the patch that fixes the patch for the patch

    Why should we believe that this one will work when the
    previous one failed so badly?
    NonZealot
    • Maybe...

      Maybe you just shut the hell up and try it. If it doesn't work, THEN come here and b!tch about it.

      You act like installing the update will take days from your life.
      Geuseppi
      • NonZealot doesn't let things like "facts" or "testing" get in the way. [nt]

        [nt]
        olePigeon
      • You don't see what he's doing?

        he's basiclly talking the lines and stance that some of the OS X crowd use when MS puts out a patch (or whatever) and pretty much just substitutes the name of Microsoft with that of Apple, and Windows with that of OS X.

        Then for some reason those people don't think it all that funny all of a sudden.
        John Zern
        • Oops, I forgot to write: cue the double standards

          It turns out that I now own this phrase.
          http://talkback.zdnet.com/5208-12691-0.html?forumID=1&threadID=74748&messageID=1450153&tag=content;col1

          :)
          NonZealot
  • RE: Apple pushes out second firmware

    I have the imac in question arrived in the first week of December. I had only seen it flicker once and go black the immediatly came back to normal. I increased the speed of the fan that cools the GPU heat sink and diode and the problem went away. This was before the first update. as for the new update it was installed last night and still see no issues.
    As others have stated if you don't have the system your comments are useless. This is the best system I have ever owned....
    Model Name: iMac
    Model Identifier: iMac11,1
    Processor Name: Intel Core i7
    Processor Speed: 2.8 GHz
    jfmiii
    • External display not working? ANY Ideas appreciated ?

      NVIDIA GeForce 9400:
      Chipset Model: NVIDIA GeForce 9400
      Type: GPU
      Bus: PCI
      VRAM (Total): 256 MB
      Vendor: NVIDIA (0x10de)
      Device ID: 0x0867
      Revision ID: 0x00b1
      ROM Revision: 3379
      Displays:
      iMac:
      Resolution: 1600 x 1000
      Pixel Depth: 32-Bit Color (ARGB8888)
      Main Display: Yes
      Mirror: Off
      Online: Yes
      Built-In: Yes
      SyncMaster:
      Resolution: 1680 x 1050 @ 60 Hz
      Pixel Depth: 32-Bit Color (ARGB8888)
      Mirror: Off
      Online: Yes
      Rotation: Supported
      Adapter Type: Mini DisplayPort To VGA Adapter
      Adapter Firmware Version: 1.03

      This was working fine for the last year or so, periodic problems
      requiring plugging/unplugging the Mini DisplayPort To VGA Adapter
      and/or rebooting. NOTHING IS WORKING NOW... Anyone know?
      joelshuster@...