madison

Hardware 2.0

Adrian Kingsley-Hughes

Apple reframes "Touch of Death" as "Gorilla Grip of Death"

By | July 21, 2010, 8:01am PDT

It’s disingenuous of Apple to reframe the “Touch of Death” antenna issue with the iPhone 4 as an industry-wide “Gorilla Grip of Death” problem.

See, the issue affecting the iPhone 4 is pretty specific. Touch the gap between the chassis bands on the side of the handset with the buttons, and the signal collapses (the scale of the collapse depends on the signal strength to begin with). Apple acknowledges that this issue exists:

OK, fine. That’s all pretty clear. But where it gets interesting is how Apple is turning something which to me seems like a design flaw (that this, the gap is exposed and can be touched) into an industry-wide issue by redefining the problem. What Apple wants to do is turn the “Touch of Death” that affects the iPhone 4 into a “Gorilla Grip of Death” where it shows the lifeforce bars being squeezed out of a variety of handsets by other makers when held is odd ways.

 

 

See, there’s quite a difference between attenuation of the signal experienced when your finger brushes against a point of the chassis (a stop that just happens to coincide with where people normally place their fingers, especially when holding the handset in their right hand), to the “problems” you see when gripping the handset. To me, the two issues are very different, as different as finding a touch spot on the case that makes the display switch off and trying to compare that to the “problem” of not being able to see the screen when cupping your hand over it.

See, in many ways Apple is right. The following statement is 100% correct:

Every smartphone has a cellular antenna. And nearly every smartphone can lose signal strength if you hold it in a certain way.

Problem is when the “certain way” that causes signal loss also happens to be a “normal way” to hold the device. That’s what makes the iPhone 4 problem so special. While manufacturers such as Nokia and Samsung can pop a note into their instruction manual telling people not to cover the antenna when it’s somewhere out of the way, it’s pretty hard for Apple to not tell people to touch the side of the handset where … well … people normally hold the handset.

Apple, I give your attempt at reframing this problem a C+ … bullish, but transparent.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

Talkback Most Recent of 70 Talkback(s)

  • There are still 2 distinct problems
    1) Normal signal attenuation is when the signal is shielded by something (or someone). Most/all phones are prone to this.

    2) Specific to Apple: 2 antennas on the outside with but a small strip separating them. Touch this with even mildly sweaty hands and you have a galvanic connection between the antennas which will immediately cause signal degradation/loss.

    Apple is still trying their hand-waiving (if not outright lies) to make consumers believe that no. 2 does not exist and that iPhone4 only suffers from no. 1.
    ZDNet Gravatar
    honeymonster
    21st Jul 2010
  • Well said
    @honeymonster

    Unfortunately there is so much denying that this is a real issue by both Jobs and the Apple Fanboys (who blindly believe every word he tells them) that this issue might be swept under a rug. I really hope this comes back to bite them bigtime. If only for the fact that Steve Jobs is so arrogant and treats their customers like idiots.

    Then again, if you are so gullable as to believe that this is a non-issue, I guess you need to deal with this design flaw for the rest of the time you own the phone, all while your head is firmly planted in the sand. I guess you can always get a pack of these if you don't want to spoil the look of the iPhone with a bumber or case: http://antenn-aid.com/

    Yes we know not everyone is seeing this issue, but that is simply because you have a strong signal to begin with and in that case the design flaw is masked.

    I'm certainly never buying an Apple product again. Seeing how Apple responds when a real desigh flaw crops up is an eye opener, and doesn't make me feel comfortable buying any more products from them.

    EDIT: When I say "you", I mean Apple Fanboys in general, not you specifically, as I know you are not one of them happy
    ZDNet Gravatar
    Qbt
    21st Jul 2010
  • RE: Apple reframes
    @Qbt apparently you didn't watch the press conference last week. Mr. Jobs bent over backward on two issues:
    1. He consistently called customer satisfaction a top priority, saying over and over how much he and Apple value their customers (users).
    2. Even as he described the issue as an industry issue he praised his competitors as making great phones.
    Both of those were expressions of humility and atonement. He has put in the 'fix' that Consumers Reports demanded. Which pound of flesh would you prefer?
    ZDNet Gravatar
    dheady@...
    21st Jul 2010
  • RE: Apple reframes
    I have always had a case on my iPhones. So when this issue came up, I said "so what". The new iPhone is two pieces of glass sandwiched together and needs some kind of protection, otherwise you would be default hold it with a "gorilla grip" to insure you don't drop it! With a case, you can personalize your phone. When you case is looking a little tired, change the case and the phone is still like new. The iPhone is still one of the best smart phones available, but don't buy one if you don't like it; Nokia, Samsung, and Motorola employees still need jobs too!
    ZDNet Gravatar
    smithrg
    21st Jul 2010
  • RE: Apple reframes
    @dheady@...

    LOL, Steve jobs "bend over backwards"... Your RDF receptor is working at full capacity, congratulations!

    @smithrg

    So basically what you are telling us is that there really isn't an issue, other than the fact that if you want your phone to actually work properly you have to put it in a case even if you want to show the world how cool you are for having an iPhone 4? This after the fact that the Steve Jobs went on stage and bragged about how great it looks, what with its glass back and exposed antenna? Yet you are now essentially required to cover both of those up? I guess when you have drunk deep from the Apple Kool-Aid well you can't see how laughable and stupid that is...
    ZDNet Gravatar
    Qbt
    21st Jul 2010
  • RE: Apple reframes
    @Qbt I guess you can always get a pack of these if you don't want to spoil the look of the iPhone with a bumber or case: http://antenn-aid.com/

    I'm one of those who have felt this was an overblown issue but at the same time that is pretty freaking funny...

    Now concerning your comment about the cases below - I have always kept my iPhone 3G in some kind of case from the beginning just like I have all of my phones... mainly for protection as I have a physically demanding job and I'm hard on phones... just as I plan on getting a case for the iPhone 4when I buy it just for that reason - protection. That it will take care of any reception issue I may or may not have with the device is really secondary to me.
    ZDNet Gravatar
    Pete "athynz" Athens
    21st Jul 2010
  • For all those who put iPhones in a case...
    Do you still quote the size of the iPhone without a case when you are comparing phone sizes? I got a screen protector for my HTC Touch Diamond but no case yet whenever a discussion of phone sizes comes up, people always quote Apple's specifications but a case adds significantly to the pocketable size of an iPhone. And since we have now been told that everyone who uses an iPhone uses a case anyway, we can no longer say things like the iPhone is the slimmest smartphone out there.
    ZDNet Gravatar
    NonZealot
    21st Jul 2010
  • RE: Apple reframes
    @Qbt
    I don't think phone hardware and firmware are worth getting so worked up about. I admire some of the work that Steve Jobs and Apple have done and I usually consider Apple products when I am looking to buy. In this case though, and I don't mean to trash Apple, Jobs is off his rocker. At first he blew off the problem publicly (i.e. don't hold it that way) and then at times during the press conference when he was downright cranky. This is one of a line of products that has made him millions. The particular product is flawed. Blowing it off or being silly or cranky is not going to fix the problem. Even if the criticism isn't justified, and I think it may be a little overblown, it needs to be dealt with in a serious way.
    ZDNet Gravatar
    redhaven
    21st Jul 2010
  • RE: Apple reframes
    @Qbt "I'm certainly never buying an Apple product again." As if you ever have.
    ZDNet Gravatar
    jpdemers@...
    21st Jul 2010
  • RE: Apple reframes
    jpdemers@...

    I have an iPhone 3GS. Last product I'll ever buy from Apple. If you don't believe me, I really don't care. I don't see what I would gain by lying about it.

    Do you think I'm "lying" about having an iPhone because... how could I possibly hold such a magical device in my hands and not dunk my head deep into the Kool-Aid well and believe everything His Steveness tells me...? Excuse me, I'm more intelligent than that...
    ZDNet Gravatar
    Qbt
    21st Jul 2010
  • RE: Apple reframes
    @NonZealot

    http://www.zagg.com/index2.php

    Adds .4mm.

    They make them for many different devices. Highly recommended.
    ZDNet Gravatar
    msalzberg
    21st Jul 2010
  • @msalzberg: Thanks!
    I've only ever seen people put rather thick cases on their iPhones. I will definitely check out getting one of those Zagg cases.

    Thanks!
    ZDNet Gravatar
    NonZealot
    21st Jul 2010
  • RE: Apple reframes
    @NonZealot

    I've had InvisibleSheild full body kits on my last two blackberries. They're a huge pain to put on cleanly (heard some retailers are offering installation services now, take it if you can). As well, after about a year they'll get yellowed and you'll want to replace it.

    That being said, there's no worries at all in that year besides full on drops. You'll peel it off in a year and your device will be mint.
    ZDNet Gravatar
    rtk
    21st Jul 2010
  • RE: Apple reframes
    @honeymonster if no 2 was specific to Apple as you suggest then everyone would be able to replicate the issue with their iPhones and yet not everyone can. There have been far too many Apple Hating blogs and comments escalating what is essentially a minor issue that - according to the return rate - only 1.7% of people who purchased the iPhone 4 have had.
    ZDNet Gravatar
    Pete "athynz" Athens
    21st Jul 2010
  • Have you been following?
    @athynz
    Touching the gap and connecting the antennas will cause a significant signal deterioration. Demonstrated by Consumer Reports engineers.

    Sorry but that particular genie is out of the bottle. It will take a very strong RDF to miss that.

    And yes, that particular problem is very specific to iPhone4, as it is the only smartphone to feature external, unshielded antennas.

    Whether the signal deterioration will be significant enough to cause the call to be dropped depends on how strong the signal was to begin with. Makes sense? This will typically affect users who had 4 bars and lower to begin with*)

    *)Depends on whether you installed the latest iOS4 which presumably no longer lies to you about signal strength (after Apple was "stunned" to discover that their software was being dishonest). Not to worry though, yes you will get fewer bars, but Apple makes up for it by providing you with bigger bars. Don't say they don't care about their customers!
    ZDNet Gravatar
    honeymonster
    21st Jul 2010

Talkback - Tell Us What You Think

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
Click Here

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources