Topic: Apple

Apple softens on water damaged iPod warranty repairs

Summary: Apple has changed its policy on warranty repairs or water damaged iPods, according to French tech site iGeneration.

By Adrian Kingsley-Hughes for Hardware 2.0 | January 31, 2011 -- 15:26 GMT (07:26 PST)

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Apple has changed its policy on warranty repairs or water damaged iPods, according to French tech site iGeneration.

Good news.

Topic: Apple

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16 comments

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BUY A ZUNE!

... Problem solved!

http://fakesteveballmer.blogspot.com

BallmerFanBoy
31 January, 2011 16:46

Reply Vote
- RE: Apple softens on water damaged iPod warranty repairs
  
  @BallmerFanBoy Really? How are those Zune HD sales coming? Can you give me some sales figures?
  
  Oh, that's right, YOU CANT.
  
  Ron Burgundy
  31 January, 2011 20:39
  
  Reply Vote
  - I can tell you this
    
    @Ron Burgundy
    
    Between my iPod, and my Zune HD.... I prefer the ZuneHD.
    
    The one and only, Cylon Centurion
    31 January, 2011 21:11
    
    Reply Vote
  - RE: Apple softens on water damaged iPod warranty repairs
    
    @Ron Burgundy
    Me too...
    
    TKodiak
    4 February, 2011 06:02
    
    Reply Vote
- Why
  
  @BallmerFanBoy
  
  Will Microsoft's warranty cover water damage?
  
  oncall
  31 January, 2011 21:20
  
  Reply Vote
  - The Zune has a warranty??
    
    @oncall Yes I know .... 1 "limited" year.
    
    Just took a look and laugh at this part:
    "Any replacement parts or Zune Product will be new or refurbished or <b>serviceably used</b>".
    
    In other words, you are getting "junker quality" replacement parts.
    
    wackoae
    31 January, 2011 22:53
    
    Reply Vote
Stupid people playing in water with electric devices...

...zap!

james347
1 February, 2011 04:21

Reply Vote
- RE: Apple softens on water damaged iPod warranty repairs
  
  @james347 What are you talking about? I always make toast when I'm in the bathtub taking a bath. :-)
  
  statuskwo5
  1 February, 2011 09:37
  
  Reply Vote
  - RE: Apple softens on water damaged iPod warranty repairs
    
    @statuskwo5
    
    and blow-dry my hair in the shower to save time!
    
    ;)
    
    erik.soderquist
    2 February, 2011 09:10
    
    Reply Vote
RE: Apple softens on water damaged iPod warranty repairs

Apple replaced my iPhone under warranty even though the top headphone jack was activated. The bottom dock one was not activated and I had no idea how the top one was activated -- maybe a stray raindrop when we were at Disneyland Tokyo in the rain. The failure was several months later when I plugged it into a charger and the screen lit up bright, and then the whole thing died.

chadpengar
1 February, 2011 09:24

Reply Vote
RE: Apple softens on water damaged iPod warranty repairs

The article overstates what Apple is doing. This does NOT mean that they are repairing iPods (and iPhones) which are water-damaged. They are simply adjusting their policy to accommodate the fact that not only does immersion in water cause the indicators to change color, but temperature changes, condensation, and even exposure to non-condensing high humidity can all cause the indicators to shift color. Before this policy change, there were a lot of people complaining that they never got their iPhones wet but because the indicator changed color, Apple refused to honor the warranty.

I doubt they did it out of the goodness of their hearts, or out of compassion for users (after all, they rely heavily on existing customers purchasing upgrades).

kimvette
1 February, 2011 10:49

Reply Vote
- RE: Apple softens on water damaged iPod warranty repairs
  
  @kimvette [i]...(after all, they rely heavily on existing customers purchasing upgrades).[/i]
  
  Yeah, because no other manufacturer relies on returning customer.
  
  non-biased
  8 February, 2011 10:04
  
  Reply Vote
Apple is right and wrong

I can understand Apple not covering damage on any of their products; if all you have is their standard warranty. However, it is ridiculous that when you purchase Apple Care for a product, that there is no option for accidental damage. All other companies offer this, HP offers it standard on their extra care. Once again, another perplexing policy of Apple; just shows the personality of it's control freak CEO.

MichaelWells
1 February, 2011 13:14

Reply Vote
I suspect the LCI is not reliable.

I just checked my iPod's LCI and it's showing pink. I know for a fact that my iPod has never come into contact with any sort of liquid so I think that indicator is not reliable.

dstinson_z
2 February, 2011 05:53

Reply Vote
Bet you've waited a long time to put 'Apple softens' in a headline -

:-)

pjher
2 February, 2011 06:36

Reply Vote
RE: Apple softens on water damaged iPod warranty repairs

They should either stop marketing the exercise aid potential of the iPhone, or improve its moisture resistance, but until that happens, think twice about whether or not you really need that phone by your side when you're pumping iron. <a href="http://www.cartitleloans.net/">car title loan</a>

cartitleloans
30 September, 2011 04:39

Reply Vote