AT&T buys T-Mobile - How do customers feel about that?

AT&T buys T-Mobile - How do customers feel about that?

Summary: On Sunday, Deutsche Telekom agreed to the sale of T-Mobile USA to AT&T in a deal worth some $39 billion. But how to customers of T-Mobile feel about that?

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TOPICS: AT&T, Mobility
224

On Sunday, Deutsche Telekom agreed to the sale of T-Mobile USA to AT&T in a deal worth some $39 billion. But how to customers of T-Mobile feel about that?

[poll id="611"]

Let's take the temperature of the T-Mobile support forum shall we. The overall vibe - customers aren't very happy about the deal.

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I hate this. Every time I run away from AT&T they buy up who I ran to.

I really dislike AT&T. We can expect constant rate increases as they squeeze as much cash out of us as they think they can get away with.

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i'm hoping they don't touch the plans but i know that's a fool's wish. i left them too a while ago due to the horrible prices, network and customer service...

now i guess it's one of those "if you can't beat them or in my case escape them" you might as well enjoy the deathstar lol

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 Oh no

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 Yeah, lol, I guess we're part of the Empire now.

I went from Verizon [back in the day they kinda suk'd, too] to AT&T; hated it; went to Cingular, which got bought by AT&T, so they pulled me back in; then to T-Mobile; and back to AT&T.

I guess there's no escaping my destiny. Here AT&T. Here's my Bank Pin Number. Let's get this over with...

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This SUCKS I left AT&T because of their **bleep** customer service plans sucked and so on. I just signed a new two year agreement woth T-mo and I wonder if It will still stick after the merger? If not BYE BYE early term fee I'll go to boost mobile or something with a sim and fully UNLOCK my mytouch 4g and use it on their service.

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This is very upsetting news .....Please say it aint so!!!!!! I have never had a problem with tmobile i guess that all comes to a end now I had at&t early 2000 and i hated them They sent me a 700 dollar bill for roaming charges!!!!!! This is a sad day in cell phone history...... WHY TMOBILE WHY????????

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I have a year left with T-Mobile and then I am done with them - if it's AT&T then I am done with them also!

had them years back and not a nice company to deal with back then and from what I read now about AT&T not nice over seas or in the USA!

Watch your bills and prices I am telling you just a warning cause big changes are coming ASAP 

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Count me in as an ex ATT user who switched for many reasons....looks like I'll be switching again.

I'll wait to see what happens in the near future first, it's not like we'll all automatically switch to ATTs spotty coverage, crappy signal, and bad customer service. But if it happens, the way it did with Cingular, then yea I'll be jumping ship. This is the exact reason why I never re-upped my contract, we negotiated a great contract a few years ago and simply bought phones out right since. This way I can jump ship at a moments notice. 

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I left ATT for a reason, and now, absent government intervention, I'm back to them without a choice. It would be nice if as part of government approval, I would be allowed to terminate my contract without penalty, but we all know that won't happen. Let's all get prepared for absolutly zero customer service and greatly increased rates. TM can now officially kiss my a@@, as I already told that to ATT by leaving them as a customer.

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This is really bad news. AT&T is the WORST cell phone carrier in the world. Pray that the FCC doesn't approve this deal, if it's not already too late.

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Without a doubt. I will leave T-mobile if they become ATT.. I came to T-mobile from ATT for a reason.

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Some are a little more optimistic:

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Take a chill pill, everyone. I haven't seen any info about the nature of this purchase. Will T-Mo continue to operate as a separate entity, with their own plans and their own customer service? Or will they be absorbed into one operation? As far as I've heard, that hasn't been announced yet. And of course there is still regulatory approval in the way.

The worst part of this news is that we won't get to see that cute chick in the magenta dress making fun of ATT anymore!........Jake 

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Overall, the feeling amongst T-Mobile customers is that this isn't going to be a good thing for customers. Many seem to feel this way because of past bad experiences with AT&T. It seems that if people keep to their word, T-Mobile is going to be seeing an exodus of customers over the coming months and years. But where will they go?

Are you affected by this? What are your thoughts? If you used to be an AT&T customer and moved to T-Mobile to get away from it, how do you feel about being back with AT&T again?

Topics: AT&T, Mobility

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224 comments
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  • RE: AT&T buys T-Mobile - How do customers feel about that?

    Like many other posters, I left AT&T because of their terrible service, dropped calls all over NYC, and expensive plans. I will not remain a customer after this merger.
    gmcurran@...
    • It's like escaping from the beast, only to have him find you again

      @gmcurran@...
      and if they mess up T-Mobile's customer service, who will be left to go to?

      Verizon, as Sprint's not in all that much better shape, and Verizon will probally scarf them up because they're CDMA like Verizon.
      John Zern
    • RE: AT&T buys T-Mobile - How do customers feel about that?

      @gmcurran@...

      Maybe that's because the Tmo towers are better, at least for you. They won't be tearing them down after the merger.
      Michael Kelly
      • RE: AT&T buys T-Mobile - How do customers feel about that?

        @Michael Kelly You may not remember when T-Mobile decided to make their own GSM network and not use AT&T's but when they did AT&T was made to get rid of a lot of the towers they were sharing with T-Mobile because they were "to close to each other". Thats when the crappy AT&T service started in the first place. I think the same thing will happen with T-Mobile's towers if this buy out goes through.
        rkegel@...
    • I am an AT&T Customer just WAITING to get away.

      This is terrible news! My contract with AT&T runs out in July and I was looking forward to moving to T-Mobile. I have an unlock IPhone and have no intentions of staying with AT&T.
      rfountn@...
      • RE: AT&T buys T-Mobile - How do customers feel about that?

        @rfountn@... Sell your GSM iphone and go with Verizon and get theirs.
        rkegel@...
      • RE: AT&T buys T-Mobile - How do customers feel about that?

        @rfountn@... you are exactly correct...at and t gives horrible service for very, very pricey contracts.
        vjim@...
    • RE: AT&T buys T-Mobile - How do customers feel about that?

      @gmcurran@... GET THIS...I BOUTGH IPHONE CLASSIC ON AT&T HAD SERVICE FOR 5 MONTHS, THEN ALL THE SUDDEN NO SERVICE. TURNS OUT ATT WAS SUBLEASING A TMOBILE TOWER AND DECIDED NOT TO SUBLEASE IT ANY MORE....NO NOTICE NO NOTHING FROM ATT. NO ATT FOR ME AT ANY COSTS!
      rjh@...
      • Towers

        @rjh@...
        Actually the AT&T service should get better if the integrate the T-Mobile towers. I have been on an AT&T family plan with 5 phones for years. Quite cost effective. We actually share the plan with our daughters family.
        duckles10
      • RE: AT&T buys T-Mobile - How do customers feel about that?

        @duckles10@...
        Check the prices on TMO's family rate plans and tell me AT&T's are cost effective. TMO's plans are way cheaper for the stock plans and cheaper on additional services too (i.e. unlimited data for less than AT&T capped limits, unlimited texts for cheaper, detailed billing included not charged extra, etc...). Service is great, and I've never waited more than 5 minutes for a representative when I've call customer service.
        waterhzrd
    • RE: AT&T buys T-Mobile - How do customers feel about that?

      I've left AT&T twice before due to poor service and lies! Unfortunately, they keep buying up the competition! We're month to month with T-Mobile now, so we'll be switching immediately.
      tburrell
    • RE: AT&T buys T-Mobile - How do customers feel about that?

      @gmcurran@...
      oryskid2
    • American Telephone and WHAT?

      Should be called "American Telephone and Bad Service, Exhorbitant Rates, Bad Quality, Late to Market, and Screw All The Customers". Of course AT&BSERBQL2M&SATC doesn't look as nice next to the blue and white logo.

      The second "T" (or is it "t") still stands for "Telegraph?" That tells me ALL I need to know about what kind of CELL PHONE service I'm going to get.
      jparr
    • RE: AT&T buys T-Mobile - How do customers feel about that?

      @gmcurran@... I don't blame you. I had att for my land line which I no longer have due to their constant price hikes. I had them as a provider for my first mobile phone and that did not pan out either. To many drop calls and excessive pricing. I went to US Cellular where I got excellent service, no drop calls and early upgrades in a little as of ten months Check them out
      charlesberry6
  • Need another choice on the Poll

    Because I am unsure if this is good or bad. Even though I already get good cell service with AT&T I hope that this will improve the service especially on the data side. I haven't dropped a call or missed a call due to lack of coverage in a long time but find sometimes the data can be unavailable or slow. Usually this happens when I am in a congested area like in the city limits or at a large function like a ball game or a concert.

    All I hope is that it does not affect the employees of either companies resulting in layoffs and loss of jobs.
    bobiroc
    • RE: AT&T buys T-Mobile - How do customers feel about that?

      @bobiroc The Poll is for T-Mobile users, not ATT slackers
      aced7
      • RE: AT&T buys T-Mobile - How do customers feel about that?

        @aced7 how are AT&T customers slackers? Just because we get a signal in my area unlike Tmobile customers?

        BTW- Last time I checked the forums were open to everyone.
        xds9mm
      • RE: AT&T buys T-Mobile - How do customers feel about that?

        @aced7 Funny there was nothing on the poll to indicate WHO it was meant for if it was meant for a certain group of people you pretentious little troll boy. Or did you forget in your haste to try to talk smack that you were not whining on the T-Mobile forums. What a douche-bag you are!
        athynz
      • Naturally it'll be a good thing for AT&T users....

        @aced7 .....just bad for T-Mobile users and I'm so sure this poll is NOT limited to just T-Mobile or AT&T customers anyway. I'm on Sprint and see this as a very bad thing for all competition.

        Sprint will always have some advantages over GSM and LTE. Like only needing backhaul infrastructure setup with single towers covering a 25mile radius on WiMax. That just got expanded to more major cities than LTE will have in a year. But the expense is still in the backhaul not the towers for WiMax. LTE is far more expensive without being that much faster and 10x more expensive to build!!!<br><br>Best deal for the public would have been a T-Mobile and Sprint deal with Sprint/Clearwire able to piggyback WiMax towers on existing GSM towers with some backhaul already in place. That would mean more 4G available to more people even quicker than LTE could deliver over years of !!!
        Monarky
    • RE: AT&T buys T-Mobile - How do customers feel about that?

      @cgeier77
      Because we are the ones who will be facing huge rate increases when this goes thru, that's why. And my signal is, and has always been fine since the days of Voicestream when I first signed up with them.

      Even if the signal/service is exactly the same, TMO customers still lose. AT&T doesn't have a single rate plan that can compete with TMO in terms of pricing, period.
      waterhzrd