AVG 2011 Free edition causes problems for Windows 7 64-bit users

AVG 2011 Free edition causes problems for Windows 7 64-bit users

Summary: A virus definition update for AVG 2011 Free edition seems to be causing problems for Windows 7 64-bit users.

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A virus definition update for AVG 2011 Free edition seems to be causing problems for Windows 7 64-bit users.

[UPDATE: I'm hearing from some users of the non-free version of AVG 2011 who say that they are also affected.]

The update was released today at 12:53 AM CET and causes a problem when the system is rebooted, where the following error is displayed:

STOP: c0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem.

If you're affected, three possible solutions are presented here. Also listed is a fix for those who have installed the update but not yet rebooted their systems.

Topics: Networking, Hardware, Microsoft, Operating Systems, Processors, Security, Software, Windows

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37 comments
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  • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

    As much as I liked AVG and used both the paid and free editions, now MSE beats it hands down and I've replaced AVG on my computers.

    Time for AVG to diversify I think.
    tonymcs@...
    • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

      @tonymcs@... I agree, AVG Free jsut became too naggy. MSE a more sensible choice (until that createa a security monoculture, which is a bad thing).
      Adrian Kingsley-Hughes
      • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

        @Adrian Kingsley-Hughes I got tired of having to reboot every time there was an update..it seems they could have done better on that...
        cyberslammer2
    • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

      @tonymcs@... Have to agree, I used to be a AVG Free user for years. But MSE has made me change my mind. After finding how well MSE worked on my Netbook. I was hooked.
      jscott418-22447200638980614791982928182376
      • You Redmond tools need to do better

        Shilling for MSE can be spotted thousands of miles away.
        ahh so
  • these did not work for me, this was my solution

    FYI: I'm a computer technician and had a client today with this issue, and had a hell of a time resolving the issue, system restore wouldnt work, safe mode wouldnt work, the avg recovery disc wouldnt work, it was a nightmare, but this is what DID work

    windows 7 install disc
    Command Prompt
    cd C: (assuming this is your windows directory)
    cd C:\windows\system32\drivers
    del C:\windows\system32\drivers\AVGIDSEH.SYS

    restart, and should get you into windows, from there i ran the AVG removal tool and installed MSE

    hope this helps all who are lost :)

    *STATEMENT
    Be cautious while doing this, if you do not include the file name and delete your entire drivers folder, your in for a WORLD of trouble.
    OneTwoc21
    • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

      @OneTwoc21

      MSE is all I use now but you never know you'll have to bail out so I just added this to my OneNote, thanks. What a nasty update that was.
      Mythos7
      • same & np

        @Mythos7 we advise most if not all of our clients to use MSE or Avast!, we use to advise AVG, so we still have some clients lingering, fortunately when they buy new computers we get to clean out all the bloat ware and xfer data so we can get them up with MSE at that point.

        Always happy to share help on this stuff :)
        OneTwoc21
      • Keep up the MSE shilling, this week

        Your handlers have a good bonus coming to you!

        ;)
        ahh so
    • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

      @OneTwoc21
      I know it is nitpicking, but still....

      cd C: (assuming this is your windows directory)-> You don't cd to root, so it should be just C: and enter.
      cd C:\windows\system32\drivers
      del C:\windows\system32\drivers\AVGIDSEH.SYS
      Once you cd to C:\windows\system32\drivers, you can just type del AVGIDSEH.SYS, or you can omit the second line.
      Raju Das
      • your right but...

        @rdsm, When i used CMD from the win 7 disc, it wouldnt show what directory i was in, even when i used CD, it kept showing "X:\Sources" i could CD down to "X:" but it would never actually change from that, so i would have to type out the full path to actually delete the AVGIDSEH.SYS file. It was kinda strange im not sure if this is just some issue with CMD from the disc or what but i did not want anybody to run into that same issue and not have the full path to delete the file.

        Also, i was showing my full work so people could get behind my mindset while attacking the issue.

        BUT i do appreciate your input, i fully agree with you if it were not for the directory never showing when changing it.
        OneTwoc21
    • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

      @OneTwoc21 - Even simpler approach - Allow Win7 to repair itself. After the update caused the issue, I let Windows 7 repair run to see what it'd do. It worked brilliantly!!! First time that I can think of in my decades of use that Windows was actually able to fix itself properly!
      CaryRW@...
      • did not work for me sadly

        @CaryRW@... whatever happened to the computer i was working on, the self repair of windows did not work, as i stated in the original comment, everything i tried outside of the steps i listed failed. i worked on the computer for 2 hours trying alternate fixes.

        I'm not a big fan of going in and deleting drivers through CMD on a hunch when its not my computer but when there are no other options :)
        OneTwoc21
    • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

      @OneTwoc21 We did not get any windows 7 install disc with new computer.
      touchlinc
      • hmm

        @touchlinc well without a windows 7 install disc you can always try and download a copy from a torrent that is just the ISO and burn it to a disc. But that may end up getting a little complicated. Check with friends and family to see if they have any windows 7 64bit disc. that'll get you to the command prompt
        OneTwoc21
      • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

        @touchlinc You can use an Ubuntu live CD, a WinPE rescue disk, or AVG has a live CD you can download. AVG's file manager is clunky though.
        djcepheid@...
  • Not to defend GridSoft but ....

    ... if you want free, you have to at least help with an occasional troubleshooting of the application.
    wackoae
    • So nobody should ever complain about IE

      or Chrome, or any other browser.

      MSE? Nope.

      Linux? Nope.
      Michael Alan Goff
    • RE: AVG 2011 Free edition causes problems for Windows 7 64-bit users

      @wackoae
      Except that it is also reported to have trashed paid versions which is totally uncool.
      Tholian_53
  • Just Use MSE and Avast!

    I am a more than average computer enthusiast and I know my way around a bit a computer pretty well. I use both MSE and Avast! at the same time. Most Antiviruses don't like each other Although these two seem to work very well together and don't cancel out.
    BrandonBombshell