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Hardware 2.0

Adrian Kingsley-Hughes

BFG Tech winding down, "lifetime warranty" no longer being honored

By | August 16, 2010, 5:18am PDT

BFG Tech, once a primary partner of NVIDIA, is now denying RMA requests on dead graphics cards and power supplies that were previously under “lifetime warranty” as the business is being wound down.

Here’s the letter being sent to customers who had sent in dead hardware, along with their unrepaired hardware:

BFG Technologies Inc. is in the process of winding down and liquidating its business. Unfortunately, our major supplier would not support our business. As a result, we are returning your graphics card without being able to repair it. We apologize for the inconvenience.

Shame really, BFG Tech made some really good stuff.

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

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Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

Talkback Most Recent of 25 Talkback(s)

  • ZDNet Gravatar
    superbus
    16th Aug 2010
  • RE: BFG Tech winding down,
    @superbus not if they are going out of business...
    ZDNet Gravatar
    bjs_z
    16th Aug 2010
  • RE: BFG Tech winding down,
    @superbus Wow ... they're going out of business due to no fault of their own ... the "Let's sue them" mentality seems a little callus don't you think?

    Ludo
    ZDNet Gravatar
    Ludovit
    16th Aug 2010
  • ZDNet Gravatar
    Snooki_smoosh_smoosh
    16th Aug 2010
  • RE: BFG Tech winding down,
    @JM1981 ... sure you can. Let's see how far you get with a judgment against air! Assuming you can find an attorney to take the case with no potential of getting paid.
    ZDNet Gravatar
    Freddy McGriff
    16th Aug 2010
  • Customer pwned
    Winding down? 'Let down' is more like it.
    ZDNet Gravatar
    rcasey101
    16th Aug 2010
  • RE: BFG Tech winding down,
    @rcasey101
    It seems that a lifetime warranty is the the shorter of your lifetime or theirs (the vendor).
    ZDNet Gravatar
    tackerm@...
    16th Aug 2010
  • RE: BFG Tech winding down,
    i agree, they made good stuff. the ONE time i did have a problem i was absolutely stunned when i called up (didn't know they had a lifetime warranty, even) to see if they could do anything for a vid card that had gone awry, and was walked through a complete no-questions-asked replacement including their willingness to cross ship me a new one. great stuff. sad to see them go.
    ZDNet Gravatar
    bc3tech
    16th Aug 2010
  • Wadded up.
    The fact that the letter was wadded up, then retrieved from the trash for scanning kind of says it all.
    ZDNet Gravatar
    kidtree
    16th Aug 2010
  • Life time warranty and "made good stuff"??
    This is why Barbasol no longer sends a case of shaving cream to the person that complains their can wouldn't give the full yield because the compressed gas charge wasn't enough ...

    you say good stuff.... perhaps if they made GREAT! stuff ... they wouldn't have needed to milk people and provide the "lifetime warranty", nor gone out of business providing support above and beyond the technology they made!

    Honestly ... I can see 5 year, 10 year, warranties.. but **ONLY** if you build something to last 6 years, and 11 years respectively. Yeah... we've all suspected the 5 year 100,000 mile warranties are just long enough to keep 90% of the cars on the road past that time and then fall apart like a gelatinous goo ... but really ... can you blame them?

    The business model in these united states has been built upon consumptionism. We don't hold onto something till well past its supposed useful life and then do the hand-me-downs, we use it, possibly abuse it, and then throw it away for the NEXT greatest thing to come along since sliced pixels on rye.

    So what!, that innovation actually gets fueled by consumption, so what!, that we really have very few needs for this next gen crap; other than to play the next first person shoot-um-up that Joe Somebody says is to die for... or because some geek in the back of the basement of the building NEXT TO the science building found a way to make the GPU add its clock cycles to the cracking of the wep key of the kid down the hall...

    The real issue, is that we've never needed more than a decently designed very modest system, and even now we sell people on "Netbook" computers because of the use fits the design (ie. web/email) conceptually. People will work those things till the lettering comes off the keys, because they want the cheapest piece of hardware they can get, to do the most they can for ever AND a day ... just because they don't want to spend three times that amount now; for hardware that CAN do what they *NEED* it to do.. *now* and for their relatively short lived futures.

    Yes its a shame ... the company will be closing, they DID make some good stuff, much of which will for-ever, out live the warranty, but because of technological feature creep ... not because the chip fried, or the caps busted ... (I've) got an old Nvidia based card from them that had an electrolytic cap popped and it still worked, how the hell I don't know but I bought a replacement ... not a warranty swap cause it was a 6600 series and we're now rolling back to the triple digits (Newegg special deal from 1pm thru 11pm eastern, OCZ 850 Watt power supply and a GeForce 240, 512 meg for 99 bucks.... go figure) .... but just simply because the next newest fad comes along.. only then do we really need that new video card ... and so we attempt to retask the old in a way that is underwhelming and more befitting of that cards ability.. while we shoot horn rimmed gorgons with laser pistols of tomorrow-morrow land, for that half hour or hour every day ... while the other 99% of the time the card sits there drawing BEZIERS or QIX lines on the screen ....
    ZDNet Gravatar
    TG2
    16th Aug 2010
  • RE: BFG Tech winding down,
    I'm running their Eco-Intelligence 9800 GT as a PhysX card. I hope it lasts after reading this.
    ZDNet Gravatar
    ddg4005
    16th Aug 2010
  • RE: BFG Tech winding down,
    @ddg4005

    Maybe you should have a separate PC for reading news on that may upset your gaming system.

    These gaming systems are very sensitive emotionally. Too much AI these days.

    happy
    ZDNet Gravatar
    richardw66
    16th Aug 2010
  • BFG winding down, but not perhaps done
    Anyone who builds or upgrades systems is familiar with the name, having reached for one of their graphics cards at one point or another. After serving as a Nvidia club manufacturer for a decade, sad to see them throwing in the GPU towel.

    It has yet to be determined, however, if they will continue to provide power supplies, along with notebook and PC gaming systems. Some months back the talk was that they were consolidating toward that end point. To my knowledge, that still stands.
    ZDNet Gravatar
    klumper
    16th Aug 2010
  • RE: BFG Tech winding down,
    @klumper The letter said they were liquidating their business, so it does not appear BFG Tech will be around anymore. Shame too. I liked them and purchased only BFG Tech cards for quite some time.
    ZDNet Gravatar
    THavoc
    16th Aug 2010
  • "Winding down and liquidating its business"
    @THavoc

    I agree it sounds all-encompassing at first glance, but that clearly was not the intent only months back. I'm still not sure if this points to the GPU side of things or the whole caboodle. I guess only time will tell.
    ZDNet Gravatar
    klumper
    16th Aug 2010

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