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Hardware 2.0

Adrian Kingsley-Hughes

Does Apple lull Mac owners into a false sense of security?

By | February 7, 2012, 5:33am PST

Summary: Mac users need protecting from themselves as much as they do from malware.

Is Apple recklessly lulling Mac OS X owners into a false sense of security, or is the company right to downplay the risks from threats?

PC Pro’s Davey Winder believes the company is using hyperbole to cover up the fact that the platform is under attack and that users are at risk:

Is it any wonder that many Mac owners think they are immune from the security problems faced by PC owners? Right there on the Apple website it states that “with virtually no effort on your part, OS X defends against viruses and other malicious applications, or malware”.

OK, I agree that you put a Windows 7 box next to a Mac OS X box, and the Windows box will come under greater and more sustained attack from malware.  But there’s more bad stuff out there than malware. Take email phishing attacks that try to dupe the unwitting out of money. How does Mac OS X fare against that sort of attack? Not well it seems:

When security vendor ESET surveyed computer users about their perception of computer security, more than half thought PCs were either very or extremely vulnerable, whereas the figure was only 20% when it came to the Mac.

The same survey revealed that when it comes to phishing attacks, Mac users lost more money on average than PC owners did. Is Apple guilty of lulling its users into a false sense of security?

So while Windows malware won’t run on Macs (and why would it, it’s code designed for Windows), other tricks that the bad guys use against Windows users (such as email phishing) work. The OS might be more sophisticated (or just targeted less), but the users are respond just as well to social engineering tricks whether they’re sitting in front of a Windows desktop or a Mac OS X desktop.

Note: It’s worth pointing out that F-Secure’s chief research officer Mikko Hypponen believes that the security offered by Windows 7 is better than that currently offered by Mac OS X.

Winder also takes to task Apple’s claim that ‘when a potential security threat arises, Apple responds quickly by providing software updates and security enhancements’ by pointing out that the company took three years to fix a vulnerability related to a remote Trojan, and 91 days to patch another serious vulnerability. Is that really responding quickly? Apple also took its sweet time blocking those untrustworthy DigiNotar SSL certificates.

Then there’s the issue of all the hyperbole on Apple’s website. Here’s no shortage of hype on Apple’s security page for Mac OS X. Take a look for yourself. However, down the bottom of the page I did come across this:

So there’s at least an admission from Apple that things can still go wrong, but the company still refuses to come out and clearly advise users that installing anti-malware and anti-spam software would dramatically increase protection offered to them, and not only protect them against malicious code, but also from themselves.

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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RE: Does Apple lull Mac owners into a false sense of security?
JohnOfStony 13th Feb
@opcom - and hiding the stuff 'behind the window' makes some jobs very difficult - I recently copied a photographic collection from organized nested folders on a Windows PC onto a Mac and most of the photos don't appear in iPhoto - what am I supposed to do now - merge all the photos into one folder and have to reorganize from scratch on the Mac? I have one phrase for the Mac OS (and I've worked with at least 6 different OSs) and that is user-hostile. It may be easy to do things that the average user does but once you want to stray off the beaten track it's a nightmare, especially where interfacing to external (non-Apple) hardware is concerned.
You're going to get the Apple Lemmings REALLY angry AK-H. happy
@IT_Fella if anyone gets "angry" at this rehashed article, they need to get a life. That having been said, it doesn't seem you know anything at all about OS X so perhaps you should just STFU and go back to maintaining the desktops in your office pool.
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@bobjones2007

By that, I mean exactly what "security features" in OS X will prevent the user from responding to phishing emails & providing their bank account/credit card numbers to scammers? Because those are actions that, in the majority of cases, are due to active choices & decisions made by the users.

Unless you're suggesting, of course, that Apple reads every Mac users emails, whether they're sent from a mac.com email address or not, and scans every bank account or credit card number before sending on to the recipients/web sites (i.e. online vendor) they're supposed to go to?
@bobjones2007

LOL...what a loser.
  • Flagged
@bobjones2007 And you proved IT_Fella's point for him. Excellent.
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come now, spdragoo@...
William Farrel 7th Feb
@spdragoo@...

Haven't we heard it a million times right here, that Apple users "are smarter"?

Hence their brains will protect them. happy
  • Flagged
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@spdragoo@... I'm confused. Is there any software that will protect users from phishing? For any OS?
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There isn't.
spdragoo@... 10th Feb
@The Danger is Microsoft

And hence the purpose of the article in pointing out that OS X users think they're 100% safe on the Internet, a viewpoint reinforced by Apple... despite the fact that they are not 100% safe, & while technically they are equally vulnerable to phishing attacks as non-Mac users, their belief that they are "safe" makes them more vulnerable.
@IT_Fella

Well, the lemmings sure are out. Just not the ones you're referring to. As usual, it's the anti-Apple crowd who show up first and furious at articles like this.
@msalzberg

I love the way you allow absolutely no middle ground, if someone criticizes Apple for ANY reason, even when the criticism is justified, then they are 'an Apple hater' without qualification.
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@Doctor Demento: A phishing attack is not an attack against the platform. Mac users know this. So far, real malware hasn't been very successful against OS X.
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@Doctor Demento
toddybottom_z 7th Feb
+1
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@Vulpine
Just because the vulnerability is biological rather than electronic does not mean that software isn't malware. MacDefeder was a disaster and it most certainly was malware delivered by a human vector (as almost all malware is these days). Fortunately is *appears* to have been short-lived but don't downplay the real threat that is out there. Doing so adds to the problem.
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@vulpine: please reread the article
toddybottom_z 7th Feb
"A phishing attack is not an attack against the platform"

No one said it was. That isn't what the article is about. You admit that phishing is platform agnostic and therefore is a problem for OS X.

The question raised by the article is not whether the malware and other attacks are a platform specific problem, the question raised by the article is whether or not Apple uniquely lulls Mac owners into believing they are safe from ALL malware and other attacks, whether those attacks are platform specific or not.

The article is clearly very justified. At no point was Apple's technical platform attacked. What is being questioned is Apple's approach to what YOU admit is a platform agnostic problem. If Microsoft is telling Windows users to be careful out there but Apple is making OS X users believe that they have nothing to worry about since only Windows users get attacked (something YOU disagree with since phishing is platform agnostic) then Apple is not doing its users any favors. Clearly OS X users DO have to worry about phishing.

So vulpine, does Apple do enough to make OS X users aware of the platform agnostic dangers out there or does Apple lull OS X owners into a false sense of security? The question is a good one. The article is very justified.
  • Flagged
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So what you're saying is that the headline lies
vulpine@... Updated - 7th Feb
@msalzberg: Whether the article was about phishing or not, the title specifically claims that Apple is giving the owner a "false sense of security" and quite clearly mentioned that "Apple does not warn people about the need for security software." Well guess what: Security software doesn't stop phishing, does it?

My point is that the title states one thing and the article implies that only Apple has this problem because of that 'lack of notice.' As such, this article is not justified no matter how you wish to argue otherwise.

By the way, Apple does recommend their users find and install security software "because no platform is completely immune."

Oh, and for being such a disaster, Macadam, Mac Defender still only reached zero point zero two percent (0.02%) of all Macs in use. How does that count as a disaster when different security companies list Windows as more than 15% infected in the US and nearly 50% world wide? Who's having the disaster?
@Vulpine
MacDefender was a disaster because of how it was handled. First Apple (true to form) refused to acknowledge that anything was going on. Then they released a 'Security Patch' to look for the file by specific name (as if they name couldn't be changed) and told the world "It's OK, we patched against it".

In short, they went blithely on like Macs were immune and added to the false sense of security that Mac users have. Apple is setting its user base up for a very hard fall one day.
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@vulpine
I'm going to break this up into multiple posts, that can sometimes help get around ZDNet's filtering.

" the title specifically claims that Apple is giving the owner a "false sense of security" "

Ignoring the fact that the title is a question (and I'll give that one to you, AKH is well known for using this tactic) the title is still totally accurate. A big part of Apple's advertising campaign is based on the premise that OS X is "safer". The question being posed is: did Apple go too far? In other words, did Apple's well advertised claim that OS X is immune to Windows viruses send out the false message that OS X is also immune to all trojans and all phishing? No, Apple never specifically stated this but you and I both know that what a company specifically states and what a company is trying to get out there as a message can be 2 totally different things.

So while the underlying attacks are not an Apple specific problem, Apple has responded in a unique way. Apple claims that none of this is a very big deal. That is what Apple is being called out on. It is totally fair to call them out on it because Apple's response is unique and very specific to Apple.
  • Flagged
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Part 2
toddybottom_z 7th Feb
Okay, I give up trying to post these links. Go to Microsoft's home page and search for phishing. The first result takes you to MS's security section and explains all about phishing and how to protect yourself.

Go to Apple's home page and do the same. The first 2 hits are from 2008 and relate to Mobile Me and look like press releases. The 3rd hit takes you to OS X's security page which reads like an advertising:
"OS X contains powerful defenses to help keep your Mac safe from PC viruses and other malware without the hassle of constant alerts and sweeps."

Most would immediately see the difference in attitudes and how Apple's approach is very different from MS's for a problem that everyone here admits is platform agnostic. It is Apple's approach that is being called into question. Clear enough?
  • Flagged
Whilst what you write is obviously true Adrian. How many real world examples of Mac Malware are there? I read several months back about new Malware in the wild for Macs on Zdnet, the reality hasn't changed. There's very little.

I'm not sure I agree that Mac users are more likely to be a culprit of phishing than Windows users. Most consumers access e-mail by going directly to Gmail.com/Hotmail.com and are intelligent enough to realise they're not connected to their Mac.

Whilst a lot of people don't know what the word phishing means, they are well aware of spam and fake e-mails.

All that said I do agree Apple deliberately down play the risks because the myth that Macs are 100% robust has served their business very well the past 20 years.

The opinion that Mac OS X is better than Windows is largely an outdated point of view too. I could well believe Mac OS X was better than Windows XP/Windows Vista but Windows 7 is very secure and just works. I've never seen a Windows 7 BSOD on any computer.
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@bradavon
I use both Win and OSx.
I get phishing emails on both. The OS does not matter. The notebook does not matter. I could reply to them from either system.

MS has lots of information about phishing and how to avoid it.
Apple has basically nothing.
Heck, Android has more than Apple about it.

Based on what they communicate, an Apple user is more likely to fall for a phishing scheme than an MS user.

This has nothing to do with virii or malware.
@bradavon
Macs have been and still are more expensive than Windows computers. That means that anybody who wants to buy a Mac of necessity must earn more money than someone buying a Windows machine. In order to earn more money, such a person must be better educated, which generally but not specifically means they are smarter. If they are smarter, and that is an if, then they are less likely to fall for a phishing attack. However, since Mac users have more money, they are more likely to be the target of an attack, since if they do fall for any scams, the scammer has a better, richer target and thus a bigger harvest. It is not likely that Macs are more secure, but they are safer, since like fancier, more expensive houses, they are located in a safer neighborhood. Therefore, the bottom line is this: if you are rich enough to own a Mac and smart enough to earn the money to buy one, you will get attacked less for being smart and you will get attacked more for being rich. It seems that so far at least in the real world, Mac users get attacked at least an order of magnitude less often than Windows users. There are also a lot fewer rich Mac users than poor Windows users.
@IT_Fella You're right about that, and the evidence is bobjones2007's angry response to your comment...
@MarkWB, I am really annoyed with you. How dare you show Apple at the top of the list. You obviously need more Kool Aid to see the truth. lol Great link buddy.
@Horus
You realize the list is alphabetical right? Thats why Apple is at the top.
@Tigertank

LOL... good point.
@IT_Fella
Adrian Kingsley-Hughes is so anti-Mac his articles amount to bull-doody!
@micktink@... Nice case of headinthesanditis... You can't refute what he said so you call him out as a Mac hater and go back to bury your head int he sand and pretend that the Mac malware issue does not exist.
@IT_Fella that's silly - no one should be angry. The apple/mac has always been "easy to use", even to the point that the stuff "behind the window" is sort of hidden. I think that's the idea, to make it easy to use as a trade off from windows' more "fiddle-able" world. I agree somewhat with the author that most apple users (not to be compared to the technical ones here!) may feel safer as the computer conducts them happily though the daily work or play, vs. windows nontechnical users who do more of the 'conducting' of the daily sessions and worry more frequently.
@opcom - and hiding the stuff 'behind the window' makes some jobs very difficult - I recently copied a photographic collection from organized nested folders on a Windows PC onto a Mac and most of the photos don't appear in iPhoto - what am I supposed to do now - merge all the photos into one folder and have to reorganize from scratch on the Mac? I have one phrase for the Mac OS (and I've worked with at least 6 different OSs) and that is user-hostile. It may be easy to do things that the average user does but once you want to stray off the beaten track it's a nightmare, especially where interfacing to external (non-Apple) hardware is concerned.
@IT_Fella

Perhaps a less inflammatory title would stimulate a more thoughtful conversation. Is the possible to be lulled into an appropriate level of security?
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OSX by design is inherently more secure than Windows.
Dietrich T. Schmitz * Your Linux Advocate 7th Feb
Ok, that does it. Questions class? :/
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@Dietrich T. Schmitz * Your Linux Advocate

However windows users are told they need to secure their pc's, while Mac users are not.

A member of staff came into our office the other day claiming he had been in the mac store looking to buy a mac (at which point he lost all credibility to me).

He said he was going to get one, as the Apple Genius told him that only windows machines can get viruses and malware etc, and that he would be 100% secure and never need to worry about it.

My mate was an Apple Genius, and he once tried to create a steps (don't ask) music cd by putting his CD in his printer and trying to print the cd album cover onto it, which i think says it all about Apple's Genius.

If Mac computers had anywhere near the market share of windows computers, i would bet my house that the amount of viruses and malware would skyrocket.
@danjames2012

And that is the problem... The so called "Geniuses" still tell people that all the bad things only happen under Windows. Then the Apple crowd gets in and get all technical on the definition of virus knowing full well that the average computer user lumps all security issues, malware, and scams as a virus. Then here is the kicker. Are you ready for it? The social engineering tactics of today with phishing, social network scams and hacks, and Malware that tricks people into installing a rogue application affect everyone no matter what platform they use. Someone could just as easily have their accounts phished or information scammed by clicking on bad links on Linux or MacOS just as easily as they could on Windows. And it is those types of tactics that are more popular because it is easier to trick the end user into allowing something bad to happen rather than try and circumvent the security of the Operating System. Every OS and piece of software has vulnerabilities but if you keep them patched and up to date you are in good shape, but that will do you know good if a person clicks on a link and says ignores the security warnings and say "sure I wanna see that website or let that program to install. Warnings Schmarnings

Apple does a decent job of patching their Operating System but so does Windows but I still see many Mac Users that run their OS unpatched just like Windows users do. I have heard several MacOS users state they do not need to bother with downloading those updates because Macs are so secure and it takes too long to download them anyway so they always cancel out of it.

Then there are the Apple Fanboys or Anti-Microsoft crowd that believe that marketshare has nothing to do with how much malware there is out there for a specific system. It is all very amusing and sad at the same time.
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Printing on CD
vulpine@... 7th Feb
@danjames2012: Before my printer died, it was quite easy to print labels on my disks. You could too--with the right printer.
@bobiroc: Are you saying the default position for Snow Leopard/Lion is to ask the user whether they want to install security updates?

If so, that's madness. Windows Vista/Windows 7 by default completely silently install all security updates and the user is only notified if the PC needs restarting.

I set Windows to Ask before Downloading and Installing, I tend to install all security updates but want to read them first. There's no way ever that should be the default position though.
@bradavon

No I am not saying that at all. All I am saying is that Mac Users disable that automatic updating just like Windows users do because they do not want to be bothered with the updates. The difference is I have heard Mac users say that they do not need to install those updates because MacOS is so secure by design or something along those lines.
Duplicate, please ignore...
@danjames2012 you are trying to equate printing a label with burning a disk. Very clever, too bad it is completely wrong, I could just as easily bring up Windows users frantically searching for the Any Key.
@bobiroc I believe you are mistaken. OS X will allow you to change the frequency, and what time of day to look for software updates. But OS X will always require user intervention wen installing an update. You have to sign in with admin credentials. Automatic updates are not a good thing, as you have essentially signed over your system to a third party.
@bobiroc I believe you are mistaken. OS X will allow you to change the frequency, and what time of day to look for software updates. But OS X will always require user intervention wen installing an update. You have to sign in with admin credentials. Automatic updates are not a good thing, as you have essentially signed over your system to a third party.
@bobiroc I believe you are mistaken. OS X will allow you to change the frequency, and what time of day to look for software updates. But OS X will always require user intervention wen installing an update. You have to sign in with admin credentials. Automatic updates are not a good thing, as you have essentially signed over your system to a third party.
@bobiroc I believe you are mistaken. OS X will allow you to change the frequency, and what time of day to look for software updates. But OS X will always require user intervention wen installing an update. You have to sign in with admin credentials. Automatic updates are not a good thing, as you have essentially signed over your system to a third party.
@danjames2012
iOS is basically OS X with a different user interface built on top. The new Lion OS X also has some of the very convenient iOS interface elements. Why do Apple's iGadgets have no malware even though they have a larger or equal market share than their Android competitors? How much of such programmed evil have Apple's customer been subject to vs everybody else? Can anybody here on this Apple hating forum give even ONE example of some malware that will work on iOS that has ever been released to the public?
No I am not saying that at all. All I am saying is that Mac Users disable that automatic updating just like Windows users do because they do not want to be bothered with the updates. The difference is I have heard Mac users say that they do not need to install those updates because MacOS is so secure by design or something along those lines.

Oh boy, here comes the tripe.

Care to show us proof? Or is this based on your own fantasy conjecture.
@Dietrich T. Schmitz * Your Linux Advocate Ever been to Black Hat.
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No
Dietrich T. Schmitz * Your Linux Advocate 7th Feb
@compsrt

It's easy to fuzz an O/S looking for buffer overruns, then crafting an exploit, but the point of LSM is that one simply puts any 'app' in a sandbox with a profile that defines 'allow'ed behaviors. Everything else gets a deny or kill.

LSM will even block root and the kernel from doing an undefined action.

Windows can't stop malware from making a call to the kernel with privilege escalation--only Linux can make that claim. SELinux, AppArmor are quite effective.

Linux the safer choice.

I stake my reputation on it.
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@compsrt
so shouldn't you stake it on something meaningful?
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@DTS: Seriously? The LSM thing again. Do I need to post a rebuttal to you EVERY time you proclaim Linux & LSM's invincibility?

Just a few weeks ago, it was revealed that CVE-2011-2494 exposes a hole through which a user's data can be compromised. There are many others.

LSM itself is not without its issues too: Because it exposes API's publicly, any app can take advantage of LSM in order to facilitate RootKit installation. Also, view Crispin Cowan's comments on LSM: http://marc.info/?l=linux-kernel&m=98695004126478&w=2


There's also a damn good reason why LSM isn't enabled by default for all Linux processes because its restrictive sandbox breaks MANY applications and services and brings others to their knees due to crippled performance.

All in all, LSM is a bit of a nightmare, is arbitrarily installable, removable and hackable and is not something to trust without careful consideration.
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@Dietrich T. Schmitz * Your Linux Advocate

Stop using the argument that *nix is "inherently" more secure. It isn't. If it were, we wouldn't have the cesspool that is the Android Marketplace.

Similarly, we wouldn't have jailbreaking. Jailbreaking, by its very nature, is just a hack exploit.

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