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Adrian Kingsley-Hughes

Friday Rant - Packaging!!!!

By | March 19, 2010, 4:51am PDT

I have this sneaking suspicion that most of the packaging that surrounds, protects and prevents the theft of consumer electronics that we buy has been designed by sociopaths and masochists.

Let’s me just give you a few examples from the past few days.

First, a microSD card (a tiny thing) that came in a chunk of blown plastic the size, shape and weight of a Boeing 787 wing. Not only was there a lot of plastic surrounding the tiny cards, it was tough stuff, the kind of thing that needed serious hardware to in order to be able to free the microSD card. To make the job harder, putting the packaging under any form of stress ran the risk of causing parts of it to shatter, giving off copious amounts of nasty flint-like shrapnel.

Then, once all the cutting and extraction was over, I was left with a huge mound of rubbish to get rid of …

All that hassle to extract a microSD card that cost less than $10.

Then there was a USB flash drive, which also came embedded in voluminous quantities of plastic. This time, to make matters even worse, this plastic seemed designed to resist cutting with scissors, and so I had to resort to sharp implements. Rather than go all Freddy Kruger on the packaging, I decided that the best course of action was to make a small incision and get the USB flash drive out that way. Good idea … in theory. In practice, the idea left me with a larger, nastier incision on my finger.

This again left me with a second 787 wing’s worth of plastic to get rid of. Cost of USB flash drive, $10.

I also needed a few HDMI cables. I wasn’t moved to hand over large quantities of cash for some super-duper cable that seemed like it belonged on the USS Enterprise, and so turned to Amazon for the cheap stuff, which works just as well as cables that cost more than ten times the price. Also, because I’d already had more than my fair share of packaging hassles I opted for the AmazonBasics cables that came in “Frustration-Free” packaging.

OK, so I ordered two lengths of 6ft cables. They arrived next day. The outer box had to me a good 3ft by 3ft by 1ft, and inside that was a load of paper padding and two further boxes measuring maybe 6in by 6in by 1in. Yes, two tiny boxes shipped inside a giant cardboard cathedral. Inside those boxes were the cables that I ordered, and no blood was spilled extracting them. The only downside was the mountain of dead trees I needed to get rid of.

Cost of two HDMI cables, $12. Environmental damage, priceless.

Oh well, I guess I get to make a trip to the tip … oh joy of joys!

I’m glad it’s a Friday … roll on weekend!

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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RE: Friday Rant - Packaging!!!!
TheWillYouWishYouWere 24th Mar 2010
I worked in the tech. setup and install biz for a long time. One of the worst things to unbox is anything from Dell. Not only do you get two huge boxes, one the pc and one the LCD, but inside the pc box you have 2 plastic bags for power cables, a box for the KB, a plastic bag for the mouse, two Styrofoam paddings a middle cardboard divider, a thin styrofoam covering thingy that wraps the pc and a plastic bag for recovery DVDs. That is just the pc. In the process of installing 32 dell pcs, we had two dumpsters full of trees and oil.
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Agree
tk77 19th Mar 2010
Been there, many times.

Classic scene from Curb Your Enthusiasm:

http://www.youtube.com/watch?v=koOiHvn3UDc
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Totally agreed
Cylon Centurion 19th Mar 2010
This article is spot on!
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Why?
pjotr123 19th Mar 2010
The question I have, is why? What earthly or celestial use could these unspeakable bloody blister packagings have? In any possible sense?

The *infernal* use of them, on the other hand, is quite clear: it's a pest for mankind, designed to draw blood.
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Prevent theft
Salonikios 19th Mar 2010
They were originally designed this way to prevent theft. The thought was that for small items, someone could easily slip them into a pocket. Put that small item into this huge blister package and now it isn't so easy.

I too can't wait for the day that they go away. Amazon is already on board with pushing their vendors to provide products without blister packaging. I would assume most other mail order companies would want that too as they could use smaller packages for shipping.
I'd hope that brick and mortar shops would do away with them but I fear that they will push back.
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RE: Friday Rant - Packaging!!!!
Will T 19th Mar 2010
I really agree with you on the SD card front, its a shame there is not an equivalent of OEM packing for these smaller items, as I know people will say they look ugly on shelves if they are in a small package, but if your getting the item over the internet, then you really don't need the packing to look good.
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The evolution of Packaging
Scubajrr 19th Mar 2010
The retailers drove the run into blister packaging. Set the wayback machine for the 1980s and the introduction of "TA TA!!" the CD. Small enough to slip in a pocket and walk out of the record store with out paying. The retail industry was in a tizzy. What to do? I know!! Let's put the CD's in a cheap cardboard box the same size as an album!! Problem solved, yes?? NO No no, it seems there was a rash of people byuing their new cd, getting it home and opening that 14x14" album sized cardboard to fine the CD missing and a neat slit in the side of the cardboard through which it had been extracted. OK, let's try the big box version 2!! put the CD back in the clamshell case but put the case in a plastic blister pack. Problem solved now?? Better, but it's still to easy to pull open or cut the plastic and make off with the goods. Try three! Make the plastic "INDUSTRUCTABLE" so only superman could just pull it open!! TA DA!! And while you're at it, make sure if you cut or break the package it has razor sharp edges to slice off prying fingers. That'll show em. So what if a few consumers are hospitalized by shrapnel, as long as we protect our profits.
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RE: Friday Rant - Packaging!!!!
Vesicant Updated - 19th Mar 2010
Sigh. So typical of ZDNet. You correctly identify the problem as thievery, but then call the people who try to do something about it the sociopaths.
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There is an increase in the number of ER visits around Christmas due to the crazy packaging. It shouldn't be this way.
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RE: Friday Rant - Packaging!!!!
cgf671@... 19th Mar 2010
I agree with the Amazon bit. I too ordered HDMI cables and was quite displeased to find 2 small boxes packed inside another big box. It would have been soooo much better to just put the 2 bags (containing the cables) into 1 small box... But at least they are on the right track as far as accesibility to your stuff.
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Amazon...
jamerican413 20th Mar 2010
Amazon uses the larger box to prevent theft.
Because a lot of people get the boxes left on
their door step, they're more conspicuous but make
the casual thief think twice before trying to walk
off with it; they're more apt to be seen.
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On the Plus Side...
Zorched 22nd Mar 2010
You can recycle the cardboard boxes, unlike the Thrice cursed plastic. That former box and paper can go one to serve as recycled paper products.

I always keep a utility knife in my tool drawer. Extend it to its first lock point, which is barely about a quarter-inch out and slit around the edge. Time for retrieval: 15 seconds. Downside: that stupid pile of plastic that's sharp and unrecyclable.
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There are so many options now
tgschmidt 19th Mar 2010
I have no idea why these companies are not keeping up
with the times on Packaging. There are many environmentally friendly options that are easy to open.
Even that hideous packaging your USB & Micro SD card came
in could have had a perforated section that allowed you
to get into it much easier!

I use sheet metal shears to get into this type of
packaging, it does not stand a chance with those!
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sheet metal shears
Bill4 19th Mar 2010
I use those too as scissors often aren't heavy enough. Seems pretty sad.
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Preaching to the Choir
wkulecz 19th Mar 2010
"I decided that the best course of action was to make a small incision and get the USB flash drive out that way. Good idea ? in theory. In practice, the idea left me with a larger, nastier incision on my finger."

Lawsuit!

You could die from it from MRSA infection. God only knows what might have touched the package before you got it.
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RE: Friday Rant - Packaging!!!!
Agnostic_OS 19th Mar 2010
For me if it costs less than $50 I NEVER ever leave the shop with the packging! It stay in the shop, the sale leaves with me in a bag.

If the shop does not understand DEMAND a refund and don't shop there until they will take the packaging detritus.
Shops have demanded the packaging not shoppers let the shops dispose of it.
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Great Idea.
snberk341 19th Mar 2010
I endorse this idea of letting the shop deal with it. It's
not really fair to the shop, since it's the manufacturer's
who put the stuff in the blister packs... but if enough
stores get enough debris left behind they will put
pressure on their suppliers.

Better yet, make it a law (like in Germany, for example)
that stores have to take back any and all
packaging for products they sell. And suppliers have
to take back the packaging the stores have collected
from their customers.

My understanding is that packaging in Germany is
pretty minimal.
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Wire Cutters and Blood!
mr1972 19th Mar 2010
I tried scissors but I don't even bother now. Every time the packaging twisted and cut my hands.
For most blisters I use wire cutters. It reduces the chance of me cutting my self on the sharp plastic packaging. Sometimes I still manage to catch a sharp edge on those infernal packs. But the wire cutters do seem to reduce the number of band-aids I need when buying stuff.
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RE: Friday Rant - Packaging!!!!
RubiMac 19th Mar 2010
The 10 bucks spent on the microSD and the 10 bucks spent on the USB flash drive and the 12 bucks spent on the HDMI cable came to 32 bucks. Easy math, now get ready to swallow hard because you really spent 25 bucks on packaging and 7 bucks on the parts. The 7 bucks you actually spent on the parts includes about 500% markup. The packaging is for the droves of thieves employed by the assorted entities which handle the product between the point manufacturing and the end user(you).
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I just use...
Rick_K 19th Mar 2010
A utility knife (or a hobby knife), and split the packaging in
half. Then I throw the packaging in the recycle bin, for
trash day pickup. Where I live they collect plastic every
other week. Most of it is Lexan, so a good hobby knife
should make short work of it. I think the anger should be
directed at the unsavory types that steal, as they are the
reason for these packages. Theft is also the number one
reason for higher prices, so again the anger should be
directed at the thieves. But seriously try a utility knife, or
hobby knife, and see how easy it is to open that package.
0 Votes
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same
isulzer 19th Mar 2010
Works well enough for me. Even a paring knife works on that stuff,
although its a bit harder. The idea is to puncture it first, then slice with
the knife almost parallel to the plastic so that you get lots of slicing
action.

Manufacturers should just save the cost, use minimal packaging, and
have retailers repackage it in those reusable large plastic lock boxes
they use for games at stores, more of a hassle for retailers, but more
environmentally friendly.

Adrian, perhaps you should start a petition for a bill to be passed
mandating this.

That way online retailers, customers, eco friendly people and basically,
everyone but retailers are happy.
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RE: Friday Rant - Packaging!!!!
finn@... 19th Mar 2010
Simple solution.
1. Purchase product.
2. Walk immediately to Customer Service desk.
3. Tell them to remove the packing.
4. If they say No, get a refund.
Works fine for me.
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That's what I do!!!
ncironman 19th Mar 2010
In the rare event I receive these demonic packages in the mail - as the previous post said - I use "tin shears". They have a guard that deflects the shard edges away from the fingers operating the shears. All in all - it's a ridiculous wast of money, resources, time and patience. I receive ALLOT of UPS, FedX etc deliveries for my business and I'm appalled at the excess in packaging and the wast it produces. This coming from a Postmaster's son! (Who does recycle!)
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The best thing about clamshell packages
Yagotta B. Kidding 19th Mar 2010
is that when you find out that the contents are DOA and try to return them, the merchant informs you that they can't take a return unless you also return the intact package. Which, of course, you had to destroy using a plasma torch to get at the DOA contents.
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If you have an old fashioned hand-cranked can opener,
that works pretty well on tough plastics. This is
great if you lack dexterity and/or sensory perception
although it does require some hand strength. I steer
clear of the utility knives due to my propensity for
injuring myself. The can opener works better than
scissors too. I don't think an electric can opener
would work quite as well. This is not an original
idea--saw it on a PBS program.

I object to all the excess packaging too. What's the
necessity of that on a product ordered on-line and
shipped directly to you? No amount of packaging will
stop theft in transit. But there is a minimum package
size due to the barcodes used in the automated sorting
process used by FedEx, UPS, etc, although the Postal
Service manages to get their barcodes on items as
small as a post card with no problem.

Micro Center keeps their store branded flash ram
products at the check-out line. Each cashier is issued
a case with a couple of dozen drawers, each holding a
different flash ram product. No doubt the cashiers
don't like it--they are probably held responsible for
losses on an individual basis. As a consumer, I love
it. And that makes for zero waste where packaging is
concerned.
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We can all thank the shoplifters...
JCitizen Updated - 20th Mar 2010
for the armor surrounding most of the goods we buy. I wonder if the DOD knows about this stuff? I swear you could shoot it with a .308 and the bullets would just bounce off!!! angry
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RE: Friday Rant - Packaging!!!!
ryanstrassburg 22nd Mar 2010
Very annoying indeed. At times I will consider a different brand just because I don't feel like having a wrestling match with my product. I prefer simple, plain box with some writing.

You have to admit though, they look really good hanging off those pegs or sitting on a shelf. Just think, without the fancy shelf-advertising maybe the price could go down too.
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Package solution?
olddogv 24th Mar 2010
I think this goes back to training/education.
Many years ago, my Pa told me that you could judge a man by the knife he carried...I asked "What if he don't carry one?".I was told that was also an answer. I have carried a good, sharp knife of a usefull size all my life. Since I always have it, I use it 20 times a day, & and am pretty good with it. Neat work, few cuts due to practice. The excess packing crap is almost entirely recyclable. BUT it is up to LL of us to take the time to do it. Sometimes we can even sell the stuff for a bit of beer money! See now, it's training and forming good habits!!
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RE: Friday Rant - Packaging!!!!
TheWillYouWishYouWere 24th Mar 2010
I worked in the tech. setup and install biz for a long time. One of the worst things to unbox is anything from Dell. Not only do you get two huge boxes, one the pc and one the LCD, but inside the pc box you have 2 plastic bags for power cables, a box for the KB, a plastic bag for the mouse, two Styrofoam paddings a middle cardboard divider, a thin styrofoam covering thingy that wraps the pc and a plastic bag for recovery DVDs. That is just the pc. In the process of installing 32 dell pcs, we had two dumpsters full of trees and oil.

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