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Adrian Kingsley-Hughes

Guest Post: Common Printing Myths Debunked

By | April 5, 2010, 11:23am PDT

Summary: It’s no secret: printing often gets a bum rap. Over the years, a few urban legends about printing, the price of ink, and everything in between, have escalated - resulting in a multitude of questions, misconceptions and (pun intended) bad ink. To set the record straight, I’d like to debunk some of these common myths about printing.

Editor’s note: A long time ago (13 years, give or take), in a galaxy far, far away (San Diego, Calif.), a young artist named Thom Brown joined HP with aspirations of uniting the forces of science, technology, humor and customer experience. Now, as HP’s resident ink and paper expert, Thom has made great strides in most of these areas as he strives to unlock the “truths” about printing. As you’ll soon discover, he’s still working on the humor part…

Common Printing Myths Debunked

By Thom Brown, ink and paper expert, HP

It’s no secret: printing often gets a bum rap. Over the years, a few urban legends about printing, the price of ink, and everything in between, have escalated - resulting in a multitude of questions, misconceptions and (pun intended) bad ink. To set the record straight, I’d like to debunk some of these common myths about printing.

Myth: Printer ink is more expensive than high-priced liquids like champagne and gasoline. 

Truth: You may have seen comparisons of printer ink to champagne, perfume or gasoline as being some of the most expensive liquids in the world. But what those comparisons don’t take into account is the usage scenario and technology of each of those liquids.

Printer ink is not consumed in the same way as the liquids with which it is often compared. For example, champagne is consumed by the glass - or by the bottle, if you’re celebrating -750 mL at a time. Ink is consumed one print at a time, which can be done for pennies a print!

The materials you print last longer than the glass of champagne or the tank of gas…even if you drive a hybrid! Whether you are printing photos that preserve your precious memories, brochures that bring your company new business or maps that get you where you need to go, the value of these printed materials goes well beyond the price tag.

So, avoid comparing ink to perfume, champagne, gasoline, etc., when shopping for new cartridges. Instead, think about your printing habits and usage scenarios when making purchase decisions. Do you print often? If so, options such as HP’s XL (inkjet) and X (LaserJet) high-capacity cartridges, which deliver more pages at a lower cost per print, might be the best choice for you. If you rarely print, you may prefer a cartridge that yields fewer pages and has a lower purchase price. 

Myth: My printer will stop working if I don’t use a name brand cartridge in my inkjet printer.

Truth: I can’t speak on behalf of other manufacturers, but HP does not prevent a customer from refilling their ink cartridge. That said, using off-brand ink is a little like hitting casinos in Vegas…with a higher probability of dissatisfaction and without the free drinks.

As with most things in life, you get what you pay for:  in third-party testing the alternative, so-called “bargain” inks have been proven to demonstrate reliability and quality issues, delivering significantly fewer pages (if the cartridge works at all). When you factor in the time spent troubleshooting failed print jobs, reprinting partially printed documents and the wasted ink and paper on poor quality print-outs, “bargain” inks aren’t such a bargain after all.

My general philosophy is: get it right the first time. Print; don’t reprint. Choosing original cartridges that were designed to work with your printer - no matter what printer brand - is a great way to do that.

Myth: Printed photos and documents will look the same no matter what kind of ink I use because ink cartridges contain nothing more than colored water.

Truth: Without boring you with too many geeky details, Original HP ink is pretty complex stuff that has to be chemically and physically compatible with every part of the printer, including the print head, print nozzles, cartridge components and paper. You know how James Brown is called “the hardest working man in show business?” Well, ink is the hardest working part of your printer! Every time you hit “print,” you kick off a chain of events involving hundreds of ink nozzles (each about one-third the width of a human hair), that fire ink droplets at a page at high speeds (roughly 31 miles per hour). If any one of the more than a dozen types of ingredients in the ink becomes compromised or out of balance, you run the risk of subpar performance.

With a combined total of more than 500 years experience, the HP ink chemists and scientists have introduced more than 100 new inks over the past 20 years. That figure becomes even more impressive when you consider that it takes three to five years and up to 1,000 prototype formulas to perfect each new ink. Plus, HP achieves exceptional purity with its inks by putting dyes through a series of purification steps - ensuring that you get the best print experience possible, and saving you from bad prints and wasted time.

Another fun fact about HP photo inks: they can resist fading for up to 100 years!

Myth:  I’m saving the environment by avoiding printing my emails whenever possible.  

Truth: You’ve probably seen “Consider the environment before printing this email” on the bottom of many of the emails in your inbox. But “to print or not to print” an email is not the only factor that should be included when considering the environmental impact of your printing habits:

  • Choose products that are ENERGY STAR® qualified, to save energy around the clock. Even if I forget to turn it off, the printer I’m using at home right now automatically drops into low energy “sleep” mode, so it will use less power when it’s not printing.
  • It may seem obvious, but recycle your used paper, print cartridges and printers when you’re no longer using them. Most office buildings offer paper recycling services and printer manufacturers offer solutions for dealing with used cartridges and hardware. For example, you can recycle your HP print cartridges and any brand of IT equipment pretty easily through the HP Planet Partners program, which includes innovations such as HP’s “closed loop” inkjet cartridge recycling process, the first and only of its kind, which combines recycled HP inkjet cartridge material with recycled water bottles to create new Original HP inkjet cartridges.
  • The biggest impact on the environment is paper use, so keep these things in mind:
    - Office paper with recycled content is available in lots of options. The EPA recommends 30% post-consumer recycled content in most types of office-use paper claiming to be made from recycled materials, so check the packaging for this info.
    - Choose paper from reputable manufacturers that produce paper responsibly. Organizations like the World Wildlife Federation’s Global Forest & Trade Network (GFTN) exist to unite companies working to ensure their paper comes from sustainable forests and credible forestry certification programs. Check the paper packaging for this info as well.
  • Carefully choose what you want to print:
    - DON’T print an email unnecessarily
    - DO print photos that you want to share and archive. We’ve all lost images or had a hard drive crash.
    - DON’T print Web pages with only a few lines of text
    - DO print, DON’T reprint! Choose the printer, cartridge and settings that give you what you want on the first try, so you don’t have to waste time or money reprinting.

Want to “consider the environment” when printing? Take into account the various aspects that go into responsible printing, from the hardware to the paper and the document itself. And think about your printing habits before making ink purchase decisions, factoring in how often you print, the types of documents you print and the real usage scenarios you experience. You’ll save yourself time and money in the long run by choosing products that most closely match your needs, ensuring you print wisely and responsibly, every time you hit “print”.

About Thom Brown: When Thom isn’t gigging with his band or working on his vintage Vespa scooter, he splits his time geeking out between the lab and technical marketing. He combines his understanding of the “crazy complicated” and interesting technology needed to make an inkjet work, with the latest competitive ink and paper comparisons, and then tells the world about it in a way everyone (including his four-year-old twins) can understand. For more information on the ins and outs of printing, follow Thom on Twitter @Thom_SoCal_HP !

Note from Adrian: Guest posts are not “paid-for” ad pieces. My criteria for choosing to publish a guest post are the same as for any other post - that it be interesting, informative and fun!

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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Colour printing
Colour printing 1st Nov
Good topic to discussed. Useful cost saving steps they are. In this time these steps really works, I think.
Have a look there : printbuyingdirect.co.uk/
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Another option for cost savings
haimtoeg@... 5th Apr 2010
There is also the software optimization and management option for
reducing printing costs and the associated environmental impact.
Optimization helps reduce toner and ink costs by up to 50% through
the elimination of redundant printed pixels. Management helps
ensure that employees are not printing what they are not supposed to
print, that printed material uses paper efficiently and that you know
who is printing in your organization.

Please visit our website, http://www.reduceprintcosts.com to learn
more about Preton Saver, our print optimization and management
technology.
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That's easy: BUY A LASER PRINTER!

At home, I don't print often enough to keep the ink from drying out, so my last two ink jet printers ended up in the trash (both HPs). I replaced them with a networked color laser printer (a Brother) that doesn't care if I go for a week without printing. I get over a year out of the cartridges rather than throwing them away in frustration when I can't get decent quality prints.

At work, we have been slowly weaning our people away from personal ink jets and to networked lasers. Most of our printing is B/W, but every department now has at least one color laser available. The bigger printers are not only faster, but the print is permanent, unlike the ink jets whose print smears if it gets wet. Yes, the big printers cost more up front, but we make up for that with lower overall cost of operation and longer life of the printers themselves.
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I'm a laser printer fan too....
Tom12Tom 5th Apr 2010
My home printer is an HP LaserJet P2035 monochrome laser printer. It's a Good Thing.

Due to infrequent usage, my inkjet printer was constantly clogging. I got sick of wasting ink on Unclog Nozzle routines, and sent it packing to the local recycling center.
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I totally agree
Rick_R 5th Apr 2010
At home I print so rarely that my HP OfficeJet constantly had dried ink problems. I bought a mono laser but occasionally I still need to do color printing. After looking for several years I found a Samsung COLOR Laser for $100 at a Black Friday sale, so bought that. I now have the Samsung color laser right next to the Samsung mono. I print a few pages a month, almost all mono. I figure the 700-page initial color cartridges will probably last me several years.
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@itpro_z
Axsimulate Updated - 5th Apr 2010
I agree. I got tired of the expense of ink and clogging I dumped my ink jets for a laser. With my HP ink jet I would have to replace the cartridges about once a month at a cost of $60-$70 dollars and not get that many prints out of it. Now with my Brother laser printer I spend about $70.00 on a toner cartridge and it last me about 1 year.
On average laser prints costs about .03 per 8.5x11 print. Color on the other hand costs about .20 per 4x6 print.

Ink is VERY EXPENSIVE! No matter how somebody tries to spin it.
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Another Cost saving Move.....
warren3217@... 6th Apr 2010
Buy a new printer. When your ink cartridge goes dry it costs approx $65.00 for 2 new ones (black & color) but a new printer with full cartridges only sets me back $49.95!
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...not really a cost-saving measure!
pwoodruff@... 6th Apr 2010
Last time I tried that, I noticed the ink cartridges that came with the printer were "starter" cartridges with a really tiny amount of ink in them. I think I had to replace them with "real" ink cartridges after something like 50 pages. Normal sized cartridges last way, way longer than 50 pages!!!
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this has been..
thx-1138_@... 6th Apr 2010
my experience too - switching from ink-jet to laser printing:

"...That's easy: BUY A LASER PRINTER!"

Agree completely. My advice to anyone who has an ink-jet is to ditch it for a laser printer also.

Nice post!
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What a waste of space
Dorkyman 5th Apr 2010
So, Zdnet now runs commercials in space that is supposed to be editorial content? What, did HP give you a new printer to shill for them?

That said, I wanted to make a couple of comments. I have used HP, Canon, and Epson printers over the past 10 years, both for printing on paper as well as CD/DVD printing.

The Epson printers (starting with the C80) were great--for about 1 year. Then the pigment ink would begin clogging the nozzles, and eventually we'd just buy a new Epson printer and trash the previous one.

We've had several HP inkjet printers, and the technology is great, but we HATED how the printer software seemed to take over our PC. All we wanted was a freaking printer driver so it prints when we hit "print."

Canon printers, in contrast with the others, are bulletproof. We use one Canon printer for CD/DVD printing, so we use Canon inks in it, because it really does make a big difference in fading over time. For our other Canon printers, though, we just throw in generic ink, and they continue to work great.

If you're doing serious photography you need OEM inks and papers. The companies spend many millions on R&D for print accuracy and stability. For regular stuff, generic ink is great, and a tiny fraction of the cost of OEM inks.
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for what it's worth...
bobavery 6th Apr 2010
as an IT guy, I'd agree with the general consensus that lasers are more economical than inkjets. When I've calculated cost per page based on cartridge yields over the years it costs about 1 cent per B/W laser page vs about 7 cents (at best) per color page. When researching a new printer, I always focus on the cost per page numbers based on the standard yield. I've found that the more expensive printers actually have a lower cost per page than the cheaper ones and are cheaper over a 3 to 5 year timeframe. I've had experience with mostly HP in my prior jobs and my current employer prefers Dells, which have been pretty good for us. I would also agree that HP's software is bloatware and much more cumbersome than it's needs to be.
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With DVD, external drives and cloud computing / storage I cannot think of any good reason to print photos!
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No Myth
mackman2011 5th Apr 2010
My home HP cartridges were shot after too many refills. Went for new ones and saw a Pixma printer/scanner/copier cheaper than the refills!!
My new Canon works like a charm, no software issues as with HP, newer technology, drivers work with XP and 7.
Let's get to work on those linux drivers, people.
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Translations.
CobraA1 5th Apr 2010
"But what those comparisons don?t take into account is
the usage scenario and technology of each of those
liquids."

In other words: "It's true, but we have a very poorly
thought out excuse we use to pretend we have a valid
explanation for our prices."

"That said, using off-brand ink is a little like
hitting casinos in Vegas?with a higher probability of
dissatisfaction and without the free drinks."

In other words: "We still hate it when you refill."

"Another fun fact about HP photo inks: they can resist
fading for up to 100 years!"

In other words: "You want that archival quality stuff?
Buy our even more expensive photo inks!"

"When Thom isn?t gigging with his band or working on
his vintage Vespa scooter, he splits his time geeking
out between the lab and technical marketing."

In other words: This guy barely works in the lab or in
marketing. He's spending it being in a band and
working on his vintage scooter.
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What a one-sided load of crap!
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Replacement Ink is a Shell Game
ExCorpGuy 5th Apr 2010
IMHO, anyone lured into purchasing the average ink jet printer usually
does so by its initial purchase price. Once the supplied low capacity
ink cartridges are empty, the average person runs out and usually
pays through the nose for replacements.

Printer companies factor this into marketing plans. They know that
many people will not discard a working printer no matter the cost of
refills.

Do the math per page and use a laser printer to save over the long
run. Even if you only print once in a while, chances are that the print
heads will clog and you will have wasted the cartridges.

IMHO, a color laser makes more economic sense for printing over the
majority of ink jets. If I really want photos printed, I can upload them
to one of the local chains and have them printed cheaper than any
photo printer I have used.
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@ExCorpGuy
Axsimulate Updated - 6th Apr 2010
Yep, it's really sad when your ink runs out of your new ink jet printer and it's cheaper to buy a new printer than to refill it with ink.

For example, the Canon Pixma MP250 brand new costs $40.00. To refill it with ink costs $36.98 and for the XL $48.99. And they don't tell you the yield.

Where I work we have 8 HP Color LaserJet 5500s. The total cost to refill the toner of all the colors is $1,249.
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90% of printer R&D seems to be directed at finding ways to prevent re-filling. Seal the carts, the users drill them. Attach chips, the users reset them. Hide the chips, the users bypass them. Call in the lawyers, the refillers win in court. What's next? Carts that self-destruct in a cloud of smoke when empty?

Net result: minimal trust and maximum suspicion on the part of the consumer. HP might well have brilliant inks that last for a hundred years ... but nobody's going to believe that's why a set of refills (with a teaspoon of ink apiece) costs more than the frickin' printer.

As a recovering HP printer user, I have bad memories of HP printer software CDs that install tons of unwanted and obnoxious software and nagware on your drive. My advice: lose the disc and download the driver!

(Canon Pixma here, shooting German ink from generic carts, with zero problems.)
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he didnt answer this one
deaf_e_kate Updated - 6th Apr 2010
"Myth: My printer will stop working if I don?t use a name brand cartridge in my inkjet printer."

he talked about refilling a HP cartridge and not replacing the HP cartridge
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Of course it isn't it's a blatant advert for HP.
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BUY HP!! they'll go broke if you buy someone else's ink...
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HP allows refills, really?
jhimes 6th Apr 2010
Humm, I guess if you can reset the chip they have in their newer models that will allow the printer to use it.

Heck I have store purchased HP cartridges (non refill) that my printer wants me to replace because they are "expired".

Very HP based article (wonder why).

Don't get me wrong, I like my HP printer (3210) and with the FINALLY updated software that actually seems to work now with it, just don't try & use refills & sometimes even their own ink!

One other thing I don't get with HP is their ink volumes. On some packages (such as the one that has all colors & photo paper), that is not listed (and in that package, they are only 1/2 full compared to purchasing seperatly!).

How are you to compare when you don't even know how much ink is in the package?!?

Even with all of the colors being in the same size cartridge, some colors can have less then others for the same price.

All I can say is WTF!
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I have all my cartridges refilled at Cartridge World and never had a problem !! Resetting the chip? never had any of that problem either. And HP is turning out to be just SO_SO in comparison to all the other printer makes. And the guys a Cartridge world even found out a way for me to get Lexmarks cartridges to revive my old Encad Plotter(1998, win 95 ) that is no longer supported by Kodak.
I am surprised that Adrian let this advertisement for HP be published in his space. I like Adrian's column, hope he does not do this crap again.
Victor
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Paid advertisment?
richard233 6th Apr 2010
I'm sorry, but the article is as biased as some of the
wiki entries I've read.

Yes, ink is expensive and while it may not be "fair" to compare it other liquids used other ways, its not
all that inaccurate either. Ink costs a certain
amount to manufacture and there is the cost of R&D.
Oh, yeah, also marketing costs as well as kick backs
to various stores for "recycling" the empties.

No doubt some printer makes make a fine ink, but they
also do some unfriendly things that would make old
school Microsoft blush.

The main complaint is the chip control. I have used
new cartridges and been told they were expired even
though they had not printed a page. I personally do
not refill the ink cartridges, but I understand the
actions of those that do.

And, I have purchased generics for most of the ink
jets and the odds of them working are a whole lot better than Vegas. At least Vegas does not pretend that they are not after my money. happy
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Another saver: Print everything in Draft mode instead of
normal. Saves lots of ink and time.

I wish you could tell HP how much I absolutely HATE their
message that comes up each and every day that tells me my
printer is "disconnected." No, it's not! I only turn it on when I
need to print. But apparently, HP thinks I am too stupid to turn
around and look to see if the little green power light is on, so
they have to give me a message every single time I start
Windows. And then it can delay Windows startup for up to five
minutes! They're wasting my time, energy and electricity, and I
despise the "genius" who thought of it every time I see it.
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HP should be ashamed of this piece. Basically he says the following:

-Don't think about the cost of ink, rather think about all the printing you can do.
-You don't have to buy our cartridges, but you will be sorry if you don't (as if it is easier to win in Vegas than it is to get a working refilled cartridge).
-Our ink is Magical, nuff said.
-We know the go Green initiatives are really popular right now, but that hurts our bottom line so you should still print stuff all the time. Oh, but once you print, remember to recycle.

This would be better suited for the onion, where it might actually be funny, rather then ZDnet. I don't come to this site for this kind of crud.
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Thom from HP here - Lot?s of great comments, thanks. I thought I?d address a few from my perspective.

Several folks are advocating laser printers over ink. Our approach at HP has always been to offer a range of printer options to meet the specific needs of different customers. It sounds like laser fits the needs of many commenting here, and that?s great!

Laser is definitely a low cost per page option, especially if you intend to print 100?s to 1000?s of mono pages per month. Ink is a great solution if you print 10?s to 100?s of pages per month and want great color and photo printing (and this column was really focused on those users). My advice: If cost per page is your main concern, definitely take time to do the math (and don?t forget to include hardware and paper costs). Think of printing as a ?pay as you go model?, and only print those documents that you want printed.

HP shares a lot of information on how many pages a cartridge will deliver based on the ISO yield standard, which is supported by most major manufacturers. It?s stamped right there on every box or check out http://www.hp.com/go/learnaboutsupplies.

Sorry to hear that some of you have had expiration issues. All products, even water in plastic bottles, have a lifespan and HP ink is no different. Think about what ink has to go through; a stable liquid in solution while in the cartridge, then jetting out of a tiny tiny nozzle by being heated to a boil, flying through the air as a nice round drop, and then after hitting the paper has to be a completely dry and stable image. And you thought becoming a Bill on Capitol Hill was tough! A healthy ink cartridge when stored (capped) properly in the printer should go weeks or months without any issues. Go here http://www.hp.com/go/learnaboutsupplies to learn more about expiration or call the support line if you?ve had problems.

Thank you all for your feedback, you are being heard. Insight from real customers is always welcome and appreciated!

Thanks,
Thom
HP
@Thom_SoCal_HP
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people still print emails? wft?
shadfurman 7th Apr 2010
My dad used to in the early 90's but that was before many
people were emailing.
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Colour printing
Colour printing 1st Nov
Good topic to discussed. Useful cost saving steps they are. In this time these steps really works, I think.
Have a look there : printbuyingdirect.co.uk/

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