Have stories of bricked phone put you off buying a WP7 handset?

Have stories of bricked phone put you off buying a WP7 handset?

Summary: The first update to Microsoft's Windows Phone 7 platform has left some Samsung owners with bricked handsets. Has this hiccup, happening so early on in the Windows Phone lifecycle, put you off buying a handset?

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The first update to Microsoft's Windows Phone 7 platform has left some Samsung owners with bricked handsets. Has this hiccup, happening so early on in the Windows Phone lifecycle, put you off buying a handset?

[poll id="601"]

Here's what we know:

  • Only Samsung handsets - Omnia and possibly Focus - are affected.
  • Only handsets with specific firmware versions are affected - more details here.
  • The handset's built-in "download mode" might be able to unbrick your handset - details here.
  • Microsoft has now suspended distribution of the update to Samsung handsets, although some readers say that they are still seeing the update.
  • We don't know how many people have been affected, but the numbers appear to be very low.

[UPDATE: WinRumors has outlined a possible fix for the WP7 update handset bricking problem. It's long and convoluted, involved downloading firmware from untrusted sources and there are no guarantees ... but it could bring your bricked handset back to life.]

[UPDATE 2: Microsoft issues comment on the matter here.]

Topics: Hardware, Microsoft, Mobility, Operating Systems, Software, Windows

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39 comments
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  • RE: Have stories of bricked phone put you off buying a WP7 handset?

    WTF kind of troll baiting article is this? Need more ammunition for your next Microsoft hit piece?
    Loverock Davidson
    • RE: Have stories of bricked phone put you off buying a WP7 handset?

      @Loverock Davidson
      What are you talking about, he is trying to lay out the facts that we know so people don't troll around with false information. I think he is doing a good service here and it may be in the end that it is Samsungs fault and not MS's so take a valium and chill brother.
      OhTheHumanity
      • RE: Have stories of bricked phone put you off buying a WP7 handset?

        @OhTheHumanity
        Facts were laid out as soon as this news was released. Samsung Omnia is the only phone with issues because of bad firmware programming.
        Loverock Davidson
      • RE: Have stories of bricked phone put you off buying a WP7 handset?

        @Loversick Davidson
        I think he was just confirming that for everyone as stated in the article so people didn't think its every WP7 phone as some would like to believe. This may be bad for Microsoft, but it may be worse for Samsung's reputation.
        OhTheHumanity
      • Old ZDNet rule

        No critisim of MS products allowed. Windows phones that become useless with a software update should not be reported;-)
        Richard Flude
    • RE: Have stories of bricked phone put you off buying a WP7 handset?

      @Loverock Davidson You're just mad that 56% of users either had no intention of buying the WinPhone 7 phone to begin with or have now decided it's a mistake. Sorry, WP7 might go the way of the Kin, but don't kill the messenger.
      Socratesfoot
    • RE: Have stories of bricked phone put you off buying a WP7 handset?

      @Loverock Davidson Upset because WP7 is going to die a horrible death over this?

      "I can't wait to get one"..BAHAHAHAH LOSERROCK another MS product bites the dust...

      Zune
      Kin
      WP7

      DEAD.
      Ron Burgundy
    • RE: Have stories of bricked phone put you off buying a WP7 handset?

      @Loverock Davidson
      It's a troll baiting post so that all the Android/iPhone fanboys can vote "Yes".
      illegaloperation
      • Actually, I did the honest thing...

        @day2die <br>...and voted "not interesting", though right thinking, objective Microsoft supporters (everyone else is either biased, dishonest, or apathetic) should be somewhat concerned that "no" has only 40%.
        John L. Ries
    • Serious question

      @Loverock Davidson
      This may be Samsung's fault, but if I have a bricked phone I'm not going to care whose fault it is.

      As I have posted elsewhere I am about to replace my iPhone and I was looking at all the alternatives. This situation has made me take a pause in my thought process, though since I need my phone to work.

      Here's the reliability breakdown as I now see it:
      1) iPhone - HW and OS made my one vendor, least likely to brick from an update (unless I've intentionally altered the OS).
      2) Android - OS is only updated through my carrier, who are likely to test it first if they want to keep my business (again, unless I've intentionally hacked it on my own).
      3) WP7 - HW from one vendor, OS from another. OS can be push updated from the OS vendor who may or may not test it against dozens (more likely scores) of different HW variants with possibly bad firmware.

      After 4 years, I am invested in a lot of iPhone apps which is the only edge Apple has for my business. I would prefer better coverage while maintain the ability to use data while on a call. I need reliability. I am in an area of known-good, highly saturated WiMax coverage.

      Put all this together and it's most likely that I'll be getting an EVO next week. It is simply the non-iPhone with the most number of advantages, and the least number of potential pitfalls IMHO.
      use_what_works_4_U
  • Not really

    It's the same as asking if the Antannae problem with the iPhone would stop me from buying one. Or whether of not the fragmentation of the Android community would stop me from buying a Droid. Or if the easily-scratched iPhone case thing would prevent me from buying an iPhone.

    It will stop me from thinking about getting an Omnia, though I have always been a bigger fan of HTC than Samsung anyway.
    Michael Alan Goff
  • I will be getting one......

    Once it is out on Verizon, but I am more of an HTC fan as my Droid Incredible has been the best built, functioning phone I have ever had.
    OhTheHumanity
  • RE: Have stories of bricked phone put you off buying a WP7 handset?

    No. To be honest, I do feel sorry for early adopters with bricked phones, but for those of us who have sat on the sidelines and waited, I think its likely that because of this screw up, MS will make sure it never happens again.

    People will typically forgive one mistake, but only one.
    RonanSail
  • RE: Have stories of bricked phone put you off buying a WP7 handset?

    Nope. I won't be upgrading until November-ish.

    A mistake is a mistake. It has happened before, and it will happen again... To everyone, whether it be Microsoft, Apple, Google, you name it.
    The one and only, Cylon Centurion
  • RE: Have stories of bricked phone put you off buying a WP7 handset?

    Might be more interesting if one of the choices was in English instead of pigeon English. "no interesting in WP7"?
    dheady@...
    • Maybe Borat created the poll

      @dheady@...

      Wow that is actually horrendous. It's amazing that someone who's first language is english could type that.
      andrewjg
      • RE: Have stories of bricked phone put you off buying a WP7 handset?

        @andrewjg Is it also amazing that someone whose first language is English could type "who's" instead of "whose"? I mean, since "who's" means "who is". Let he who is without syntax, er never-mind. ;)
        bmgoodman
      • RE: Have stories of bricked phone put you off buying a WP7 handset?

        @bmgoodman <br><br>Yip pretty amazing <img border="0" src="http://www.cnet.com/i/mb/emoticons/happy.gif" alt="happy"> <br><br>Except it is totally different because when you read it, phonetically it is identical.<br><br>But what is actually funny is that I was actually very careful. <img border="0" src="http://www.cnet.com/i/mb/emoticons/happy.gif" alt="happy">
        andrewjg
    • RE: Have stories of bricked phone put you off buying a WP7 handset?

      @dheady@...
      Thats funny because most people aren't so static minded to not understand what was meant there. I was able to easily decipher what was written there and I don't think I even had to think about it. Maybe you are just so @n@l that you couldn't resist but to blast someone for misspelling something.
      OhTheHumanity
      • RE: Have stories of bricked phone put you off buying a WP7 handset?

        @OhTheHumanity <br>As a professional he should have spelled it correctly. It appears to be a bad case of proofreading. As was my post before I editied it. <br>As for the topic of the article, I just got a new phone last fall, and won't be getting another for two years. And as long as T-Mobile doesn't carry it, I won't be getting one! I don't care about Verizon, US Cellular or AT&T et al. Haven't had a phone with any of them so have no experience good or bad. We have had good service, prices and phones with T-Mobile and don't wish to switch.
        dhays