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Hardware 2.0

Adrian Kingsley-Hughes

How will Internet Explorer users react to being pushed to IE9?

By | December 15, 2011, 10:11am PST

Summary: Microsoft is to kick off the process of automatically upgrading Windows users who are using old versions of the Internet Explorer to the latest and greatest version, IE9.

In the new year Microsoft is to begin the process of automatically upgrading Windows users who are using old versions of the Internet Explorer to the latest and greatest version, IE9. But how will users who have resisted the upgrade so far react to being given a shove?

Note: Microsoft will start the upgrade process in January with customers in Australia and Brazil who have switched on automatic updating via Windows Update.

In my experience there are three categories of user who haven’t already updated to IE9:

  1. Users who are stuck on an old version because upgrading will break something critical.
    These users are likely to have already blocked or refused an upgrade and won’t get pushed the new version.
  2. Users who don’t know that there is a new version.
    Not everyone is a tech-head, which is why browsers such as Chrome and Firefox already have an automatic update mechanism built into the browser. Most users here will take their medicine and upgrade, but there will undoubtedly be some users who, when faced with the new browser, might start looking elsewhere. A new update might cause some users who have been thinking of switching to give Firefox or Chrome a try, while others might hold off to see what the new browser has to offer.
  3. People who have IE installed (most Windows users) but who are using another browser and don’t care about IE.
    These folks have already switched, so don’t care. But from a security standpoint it might be a good idea for these folks to upgrade their legacy browser even if it’s not in use. It’s possible that a small number of these users might give IE a second chance, but I wouldn’t expect that to be significant.

It’ll be interesting to see what being offered IE9 will have on users. According to both StatCounter and NetMarketShare the decline that in usage share that IE was suffering seems to have come to a halt (most of the usage share changes are now down to Chrome grabbing users from Firefox).

My feeling is that IE9 might (temporarily at any rate) bump IE’s usage share as take the new browser for a spins. What happens after the honeymoon period is over is anyone’s guess.

Poll

What do you think will happen to IE's usage share when Microsoft starts pushing IE9?

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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Tech head
han@... 19th Dec
I'm a tech head, and in Category 3, but gave IE9 a chance, and am writing this now in IE9.

Increase. Almost a 'duh': when a market leader puts out a product that is so vastly superior to the old version in every single way, then it's a given that market share will increase again.

Crucially, non-tech head new Windows users who get IE9 will never want to look elsewhere. And Tech heads won't need to ad-vomitum advocate switching to something else to anyone who will listen.
Well, since Vista ships with IE7, and Windows 7 has IE8, being pushed to IE9 won't matter much. Those who don't know much will benefit, while those that do, will have the option to disable and revert back. But honestly, I think what Microsoft is suggesting here is UPGRADE. There is no benefit anymore remaining two or three revisions behind.
@Cylon Centurion It's about time... It's absolutely ridiculous that so many users are still on IE6. But it's not the users fault, most of these users are corporate users. The blame goes to a lazy IT department that just doesn't want to deal with upgrading IE.
@Masari.Jones : I could guess that 50% or so are at IE6 because of piracy issues. Maybe 15% are because they don't know IE7 or IE8 is available and the remainder because they use something else.
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RE: a lazy IT department
fatman65536 16th Dec
@Masari.Jones

Is not always the reason. I know someone who wants to get off IE6, but can not because executive management is more concerned with increasing shareholder value, and unwilling to spend what is necessary to re-write custom code.
Both Chrome and Firefox automatically upgrade to the latest build, why should MS and IE be judged any differently?

Though by doing this, many businesses and corporations may get hosed with application incompatibilities... Hopefully their IT folks have applied the necessary GP's in place to prevent this.
@unredeemed : According to what I read, companies who can't update can still block the updating via GP.
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It's About Time!
jatbains 15th Dec
Auto-updating of the browser is a good thing and should be embraced.
@jatbains
Auto-updating is a good thing and should be embraced.
but IE is a disaster and should be replaced.
@Socratesfoot - really? Why? In FACT, IE9 is pretty damn good and IE10 is shaping up to be REALLY good.
@Socratesfoot : Let me guess. Buggy Firefox or multiple vulnerabilities in Chrome [the latter had 15 vulnerabilities corrected when you go from v15 to v16 - in comparison last IE update had just 3].
@bitcrazed
Not without being able to block ads it's not.
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Thinking ahead to Windows 8 ...
johnfenjackson@... 15th Dec
... I for one will be keeping IE9 (somewhere on the desktop, somehow) so that I can still access flash sites.

M$ need to be careful with all this pushing: I wonder why there hasn't been any discussion yet (on ZDNET) about IE and AV on W8 in Europe. Have M$ thought this through?
We'll see with the beta.
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WTF are you talking about?
LiquidLearner 15th Dec
@johnfenjackson@...

IE10 supports Flash just fine. The Metro version doesn't but the normal one available under the desktop does.
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Yes, they have.
Cylon Centurion 15th Dec
@johnfenjackson@...

The normal, desktop version of IE 10 will still support Flash.
IE9 doesn't work with some web based management utilities I use.

So obviously I won't be using it.

What's funny about that is Chrome doesn't really work either. And usually Firefox just almost works. IE 6/7 are the only browsers fully supported by alot of (not even old) management utilities.
@wendellgee@... Chances are that the websites you're using were built a long time ago and haven't been updated to support more modern, standards compliant HTML & browsers (hence why it doesn't work on Chrome either).

Try hitting the "broken page" icon to the right of the address bar in IE9 - this turns-on 'compatability mode' that may well enable IE9 to support such older sites.
Hell. We need to maintain older versions for testing. Will MS upgrade browsers even if I dont want to? Geez, why do they always make it difficult?
@joespr@...

I love this. Microsoft gets slammed for not updating, and when they finally do, get slammed again for "forcing" people.

Seriously folks, if you're still running IE6 only bull-crap, then you should be ashamed. Either it's time to update that junk or find a new vendor who will. It's not 2001 anymore, and you're putting your company at risk of being exploited for running hopelessly outdated software. God knows the Java alone is a huge hole, you don't need IE6 adding to that.
@Cylon Centurion : Still on IE6? Let's see. Intel & CN [two lasrge companies] are still using IE6 because of compatibility issues [but I think CN has finally corrected that. Didn't Google get caught with some IE6 issue?
Those users who didn't bother upgrading to newer version won't also care about being automatically upgraded either. Event though I think this kind of users are really just the minority of people still surfing with IE6. Most of them just simply can't or don't want to risk upgrading, because they're running pirated versions, that break when updated or can't even access Windows Update in the first place.
@ff2 : Not only pirated versions but possible SP2 or before. According to reports, these tend to primarily be from China.
Those that are using other browsers should give it a go - its a good browser and of course the most compatible with the largest number of sites - particularly Microsoft sites. I like it.
just wondering, will IE9 work with WinXP?
@lou@... It won't. XP users will get IE8, and that's it.
@ff2 : And Vista users won't be going to IE10. Vista will probably be in extended support when IE10 comes out.
@lou@...

No, you can only go up to IE 8 on Windows XP.
@lou@...

No, you can only go up to IE 8 on Windows XP.
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What about the U.S. FedGov?
JJMach 15th Dec
It took ages for the Federal Government to approve the use of IE8, lest you break the Federal Desktop Core Configuration (FDCC) and its mandated settings. Is Microsoft working with NIST to get the FDCC updated so that employees throughout the government don't get treated like a Pong ball between the two forcing upgrades and uninstalls?
@JJMach Shutting down the Federal government won't be a great business move so I am sure they will have a high team meet with the Fed team(s) to try to avoid that.
Those users, both consumer and corporate, that use Windows XP, are not effected by this at all. Many companies and people use XP because it works and is very stable. Many companies have a plan to upgrade to Windows 7 as they replace or upgrade their hardware, but that is going slowly for many, I'd bet.
@wolflight

They are. Microsoft plans to update all XP users to IE8.
@Cylon Centurion : There is no plan. MIcrosoft isn't forcing any major update on anyone.
@wolflight : Actually the migration to Win7 is going better than you think. Companies [for the most part] skipped Vista. they know that XPO is old and Win8 may not look promising. That and license for Win7 are selling faster than XP after about 2 years in time for each.
Adrian,
I believe you can add another reason users have not upgraded to IE9.
4. Users are happy with IE8. It's security ratings are adequate. Also, many are concerned the newer version may use more hardware resources as does most software upgrades, which of course, could result in poorer computer performance.

David Adkins CompTia A+ Net+
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WHAT IF. . . . .
I were the sole mfg. and seller of toilet paper and I requested you to never throw the used paper away and the ONLY option you had was to EAT IT!
That's JUST what MS is doing... forcing upon us something some don't want. Until my PC dies on me I'll keep using it with XP because W-7 does not work on very well.
I just wished there was an alternative OS out there that works like MS-XP so I can get rid of this.... ummm,.... HITLER.
.
As far as forcing IE9(+) on us CUSTOMERS, MS can go straight to H3LL. well, unless MS always buys me a new PC to go with there proprietary OS.
.
SO FREEK'N WHAT if I'm archaic, I'm one who sill likes XP more than W-7.
EVERYONE likes to keep something around in their lives so DON'T get on my case, look at yourselves first before posting.
.
.
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let them push it I'll..
winddrift03 16th Dec
do what I've always done with IE..........NOT use it!
For anyone running WinXP, this is a non-issue, since IE9 isn't available for XP.
I switched to Linux Mint (with no dual-boot Windows, a.k.a. "training wheels") in May 2011, after I considered how Microsoft wants to kill off WinXP and make everyone upgrade AND START OVER software-wise with Windows 7, even though Windows 7 really offers nothing revolutionary *at all* except a bit of translucent eye-candy. If I'm going to start over with all my software & OS, might as well have it all be FREE, I thought! I've been a happy Linux user ever since. There's almost nothing I can't do here in the Linux world. I don't miss Windows at all.
@matthewlinux : What deo you expect from someone with Linux. Saying how "great" it is but it still has flatlined at 1.15% of the OS market share. If it is so great why the flatlining. while at it, what ARE you doing here? It's about IE and Windows - not Linux. Jeez.
@Gisabun ... What market share? It's free.
Also most of us use both Windows and Linux. If you have enough brains to install Linux you should try it before getting so mouthy.

Why the are some of you always trying to start a war between Linux and Windows users? Just Like Windows not all Linux OS are good but some of them are great.
I tried it on a Windows Vista system, thought it was okay so I installed it on my Windows 7 computer. It too was okay for awhile but with all the updates I started getting issues with IE9. ex. freezing on a particular page, incompatability with other page... in compatability mode, just screwing up in general.
Now, I make sure my systems are current and I do not add/remove a bunch of programs, that too is pretty static. So for me, IE 8 is where it is going to stay until they can guarantee that what they are pushing out isn't goping to get screwed up when they start pushing the updates out for it.
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Personally
blackepyon01@... Updated - 16th Dec
I like Internet Explorer for it's operational simplicity that it's already similar to the rest of Windows. And it's bookmarks, unlike all the other web browsers, are just windows shortcuts, and are very easy to import/export and manage. This goes double true when you have to manage domain profiles for a large number of users who don't even know basic file management.

The only single complaint I have about IE9, is that it tends to crash more often than should be normal. Granted the tab recovery works pretty well, but after all this time, you'd think M$ should be able to properly test their product once it's been out for a while now, and FIX it, before pushing it as a critical update :S
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Microsoft IE: Rest in Peace
bjames3 16th Dec
Apple is shipping more browsers every month that Microsoft could ever envision. Every iPhone and every iPad has Safari built right in and they ship with IOS. When you add in the Mac's out the door the numbers are staggering, in the 10's of millions of units. Microsoft could only hope to have that kind of growth curve in front of them. While IE9 and IE10 will be used by a lot of businesses, the Microsoft browser over time is becoming irrelevant relative to what Android, Google Chrome and Apple Safari is and will be shipping.
@bjames3 : "Shipping more browsers" - You mean more gadgets... Look at the browser rankings. Safari is still sucking. why? It's a sucky browser. Full of bugs. And Mac hardware has actually decline because thosde who would of bought a Mac are now buying an iPad instead. Try and be a bit unbiased next time.
Singing! "There's no plates like Chrome for the Holidays..."
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IE is a must for any PC user
JimiKay 16th Dec
For those who get caught not setting your OS to not have automatic updates load, you can go to MS's IE site and get copies of IE, 7,8 or 9 to keep safely on disc, even until the end of time.
I had IE9 stopped from being set to automatically download in Win7 OS. With any MS OS you can set it to notify you that the download is available. It has been (beta) for several months now. Being busy when the notice came, I simply downloaded/installed it and ran it, forgetting to even look at any new features or options. I really never noticed much of a difference since the big security upgrade that came along with IE8. Since that time, my problems browsing have diminished with IE8, while (I hate to admit this:) Chrome began having problems. It seems the same problems associated with IE, back in the days ( IE4,5 & 6) when more hackers aimed their trouble on the MS browser, they are now being aimed at Google's #1 rated browser. For all things considered, I use both. Some products or entities such as certain government sites will only download or be able to log your form information with IE. Chrome and IE are both running great these days. Too bad for Firefox, but they missed the boat somewhere; unable to guard against the hacks, I gave up on it years ago, The new Maxthon3 browser ran fine for a few days, then began acting like Firefox, crashing, slowing down... locking up. Un/ Re-installing fixed it right back up, but it still needs a few improvements security-wise to compete with the top two. I'd have to rate Maxthon a solid 3rd behind IE & Chrome.
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How dumb can you get....
Gisabun 16th Dec
Hey Kingsley-Hughes. Actually read what Microsoft has announced. You will *NOT* be offered IE9 [or a future IE10] if you have already DECLINED it before. This "upgrade" policy is more like an "update" policy. It will update your IE8 to the latest IE8 with the surecurity [and non-security] updates included. It will *NOT* be draconian like Firefox and Google by upgrading you to a new version out.
Therefore those that didn't upgrade to IE9 [and eventually IE10] because of compatibility issues have no fear.
what will happen to users of windows xp that will not support ie9, can we still get updates to ie8 as long as microsoft is still supporting windows xp?
@clyman6232@... : Microsoft's policy has been that if the OS [with the latest service pack(s)] is still supported then so will the browser. Therefore IE6, IE7 and IE8 will still be supported until the spring of 2014.
they can stick it where the sun don't shine
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Tech head
han@... 19th Dec
I'm a tech head, and in Category 3, but gave IE9 a chance, and am writing this now in IE9.

Increase. Almost a 'duh': when a market leader puts out a product that is so vastly superior to the old version in every single way, then it's a given that market share will increase again.

Crucially, non-tech head new Windows users who get IE9 will never want to look elsewhere. And Tech heads won't need to ad-vomitum advocate switching to something else to anyone who will listen.

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