iPhone activation problems plague iPhone launch

iPhone activation problems plague iPhone launch

Summary: The iPhone keyboard issues seem to be a moot point compared to the activation hassles that early iPhone adopters are facing.

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TOPICS: iPhone, Mobility, AT&T
14

The iPhone keyboard issues seem to be a moot point compared to the activation hassles that early iPhone adopters are facing.  A poll over at Engadget suggests that over 38% of the 9,000 respondents to the poll are suffering from activation problems and have an iBrick to show for their cash.

This is crazy.  Apple have super-hyped product launch of the year and AT&T are messing things up for them big style.  Didn't anyone at Apple or AT&T put some plans in place to deal with problems?  Is it really a good idea to leave people hanging until Monday?  Why bother launching the iPhone on a Friday evening if AT&T was just going to drop the ball?  It would appear that Apple's partnership with AT&T might have been a big mistake.  The iPhone might be cool, but AT&T's handling of the launch is nothing short of a joke.  Steve Jobs needs to start busting some heads.

Thoughts?

Topics: iPhone, Mobility, AT&T

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14 comments
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  • PLEEEEEEEASE! STOP with the iPhoney!!

    Aido, PLEASE blog about something interesting... I mean, the rest of the world is lucky enough to be spared the iPhoney (so far) and probably DO NOT CARE.

    Your blog seems to have become dedicated to just one piece of overly hyped, under-cooked gadgetry. If the sum of all tech hardware has become the iPhoney, I want OUT, NOW!
    Big Scoddie
    • I agree...reminds me when Paris was being carted off to jail! (nt)

      NT
      Cornhead
  • Re: Activation Problems

    Well, let's see. I'm one of the other carriers, worried (just abit, mind you) about
    losing users to at&t and iPhone. Hmmm ... gotta come up with some way to rain
    on this parade ... I know, let's do everything we can to screw up number porting
    systems. Perfect, the press, particularly at ZDNet are always looking for some way
    to diss Apple, so they'll fall in line real quick.

    Mike
    mike_ohanlon
    • Are you accusing Adrian of lying?

      There really are no problems with activating the iPhone? Everything is perfect? The iPhone was designed to fail 50% of the time?

      [i]the press, particularly at ZDNet are always looking for some way
      to diss Apple[/i]

      So reporting the truth about something is now considered "dissing"? Interesting.
      NonZealot
      • Re: Accusing Adrian

        Get a life NonZealot!

        Where on earth would you get the idea that I'm accusing anyone of lying. Spinning
        the story in order to focus attention on the negatives yes, but lying no.

        Sure there are problems with the iPhone activation system, but those are problems
        related to it's successes not it's failures, and I would bet that it's far more likely
        that the other carriers, intentionally or not, did not staff up to handle the
        protocols necessary to move users telephone numbers. As for being designed to
        fail 50% of the time, where did that number come from. Care to point me to your
        source.

        Mike
        mike_ohanlon
        • It came from...

          His backside. But on a serious note, WinZealot will always dis Apple products. He's a
          diehard Microsoft fan and anything not Microsoft is evil in his eyes.
          Rick_K
        • The link was right in the article!!

          [i]As for being designed to fail 50% of the time, where did that number come from. Care to point me to your source.[/i]

          Adrian posted the link to the [url=http://www.engadget.com/2007/07/01/poll-got-iphone-activation-problems/] Engadget poll [/url]. You will see that 50% had no problems, 11% had problems that have now been fixed (but still initially had problems!), 39% [b]still have problems with the iPhone that are as of yet unresolved[/b].
          NonZealot
          • Hmmm...

            and an Engadget poll is supposed to be scientific? How many, like you!, probably answered just to skew the results? That is like CBS News citing a Digg poll in their reporting. I did have activation issues that lasted a couple hours but AT&T and Apple were awesome about the situation when I called their customer service. It does seem that porting numbers was the original culprit. BTW, the iPhone is a fantastic device and I have loved using it. With software updates, which everyone seems to conveniently forget on this site, will add even more functionality. Sorry to rain on your parade Non_Zealot but Apple got this technology into a mobile. They didn't need an entire coffee table to o
            massiv_design
          • doh

            Wrong button...
            What I was going to end with was that Apple was able to get this tech into a small form factor, they didn't need a table. Let's just give credit where it is due.
            massiv_design
          • I see you're still flat out...

            [b]Lying[/b]!
            WinZealot [i]39% still have problems with the iPhone that are as of yet unresolved.[/i]

            The truth of the matter is an activation problem, not problems with the hardware (or
            software). But don't let a little thing like the [b]truth[/b] get in the way of Apple
            bashing. You might even win the coveted "NBMer of the month" prize this month.
            Rick_K
  • Like I commented on another blog posting...

    It's all a matter of priorities.
    Priority #1: Get customers' $599
    Everything else is secondary.
    Even if customers get tired of waiting and decide to return their iPhone, they just may change their mind once they find out they'll be hit with a $50 restocking fee.

    'Nuf sed.
    MGP2
  • Nothing New

    Apple is 75% hype and 25% functionality. The simple fact that the iPhone was great even before it was released is proof of that.

    There's little functionality that isn't already available on cheaper phones. The cool touch screen is nice, but really, it's a phone, with PDA functionality. That's it. What makes people want it? Apple.
    BigDoggyDog
    • Still makes them better than....

      Microsoft. The only thing higher than the profit margins on windows and office is
      the hype. I believe they are somewhere around 90% hype 10% functionality*. Let's
      not even get into the cost of Microsoft products, they are over priced as shown in
      the profit margins.





      * useful functionality, not useless crap to ensure "lock in".
      Rick_K
  • It's Apple, not AT&T

    Guess what? It's an Apple/Itunes problem. Folks with existing AT&T phones have noticed their old phones going dead relatively quickly-that's when, from an AT&T perspective, their Iphone started working. Any further delay is an Itunes registration problem.
    RobHess9