iPhone discussions over on Apple support

iPhone discussions over on Apple support

Summary: Over the past few hours I've been keeping an eye on the Apple support forums to see what kind of problems/issues folks are having with their new iPhones. Here are some early discussions.

TOPICS: Apple, iPhone, Mobility

Over the past few hours I've been keeping an eye on the Apple support forums to see what kind of problems/issues folks are having with their new iPhones.  Here are some early discussions:

Commonest problems so far (apart form a general dislike of AT&T) are activation issues and phone number disappearing after restoring the iPhone.  Activation delays seem to be widespread and comes across as a total mess.  Both Apple and AT&T should have anticipated high initial sales and pulled out the stops to make activations a swift, painless process.

Topics: Apple, iPhone, Mobility

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  • The joys of iPhone madness

    Lots of stories about the huge sales from people that waited hours to
    get an iPhone and now we see the overload of people trying to
    activate their new phone.

    The first problem I see is an overload on ATT's system, which will
    probably last for a few days in some areas. The other side of this
    coin is that the other carriers who are loosing customers will not have
    beefed up their systems to handle that load - probably just the
    opposite! They will be rather happy if you give up, return the iPhone
    and stay with them.

    Another problem is going to be DOBs. Every phone and computer
    company has them and the iPhone is not going to be an exception.

    Then there will be some problems with OSs like Win 64. The majority
    of the testing will have been on OS X, XP & Vista as Apple is targeting
    the consumer market. I have no doubts that there are programmers
    at Apple and ATT working long hours this weekend on the issue.

    Considering the huge sales on the first day of a new product it's no
    surprise that some problems will show up. The question is how fast
    Apple & ATT are able to resolve the issues.
  • There goes the myth that Apple products are perfect!

    What a shock. What a dismal failure. How useful is a phone that can't be activated? If you are one of the fortunate few able to activate this thing, how useful is a phone that loses its phone number after a reboot? And why are so many people needing to restore the iDumbPhone? Less than 24 hours later and it is already so bad that a restore is necessary?

    Hehe, I also find it funny how Apple is touting the 64 bit capabilities of an OS they had to delay (Leopard) and now the truth of that delay comes out: Apple can't write 64 bit software.

    I'm laughing at all of those who defended their RDF to the death and now have to deal with the truth that the iDumbPhone is anything but perfect and struggles to achieve a mark of passable.
    • There goes the moron NonNonZealot resurrecting Artie McStrawman

      I'm laughing at an idiot who spends hours ranting about Apple.
      • i think he's secretly...

        an apple employee, paid by steve jobs to be as dumb and loud as possible to make the anti-mac zealots look even worse! it's kind of a good plan!

        anyway, i have my iphone, did have a little trouble activating it. but it took out the sim and replaced it, and it has worked very well since that. i'm really happy with it.
    • Since you're the only one...

      who keeps pushing the "Apple products are perfect" line, I guess you're just
      showing yourself to be an iDumbZealot again.
  • I wondered about the activation

    The number port is a complicated, national database kind of thing. People are NOT directly able to port their number, they submit the request to a backend process. I think we are seeing why it pays to wait the 20 minutes in the store for the bulletproofed process of phone activation to complete. I am sure Apple will refine the process, there would be a huge spike on launch, but it appears that the iTunes centric requirement is adding complexity.

  • People already returning the iDumbPhone

    [url=http://discussions.apple.com/thread.jspa?threadID=1018086&tstart=0] 2 returns already [/url]

    Painful quotes from the post:
    [i]Wish I hadn't opened one of them. Now will get hit with a $60 restocking charge. Total BS.[/i]

    Nice of Apple to gouge you twice: once when you buy the phone, and again when you return it!

    [i]My phone has froze up after just a few uses and I'm not able to do anything with it. I can't even turn it off. It's going back today.[/i]

    That UI sure is pretty... too bad you can't interact with it. :(
    • Nothing is perfect

      I wouldn't go so far as giving up on a product just because I bought the [i]one[/]

      NonZealot is over-generalizing as usual. The vast majority of people writing about
      their morning after experience with their iPhones are reporting positive experiences.
    • Wow! Two returns!

      What a lemon! Based on the reported 500,000 sold yesterday, that's a return rate
      of .0004%!
  • I thought Macs had friendly error messages?

    [url=http://movies.apple.com/movies/us/apple/getamac/get_a_mac-cart_480x376.mov] PC Cart PC vs Mac Ad[/url]

    Here Apple makes fun of Windows for having cryptic error messages and saying that all error messages on the Mac are really easy to understand. Really? Can anyone tell me what [url=http://discussions.apple.com/thread.jspa?threadID=1017449&tstart=0] iTunes could not connect to the iPhone "Danny's iPhone" because an unknown error occured (0xE8000025) [/url] means? Too bad Apple has to resort to [b]lying[/b] in order to fool people into buying its substandard products.
  • Poor soul was fooled by iDumbPhone hype

    [url=http://discussions.apple.com/thread.jspa?threadID=1017749&tstart=0] Another iDumbPhone soon to be returned [/url]

    [i]is there a way to install the flash player? without it, internet on iPhone looks like circa 1995...[/i]

    Sorry bud but this is by design. Jobs doesn't think you need Flash so... [b]NO FLASH FOR YOU[/b] (best soup nazi impression ever!!). I guess Jobs was lying when he said that the iDumbPhone gave you full access to the Web.
  • More stuff the iDumbPhone can't do that my $30 Nokia can

    [url=http://discussions.apple.com/thread.jspa?threadID=1016883&tstart=0] Can't use songs as ringtones [/url]

    [i]Another major blunder in this thing. We absolutely should be able to use our music as a ringtone. Don't get me wrong. I am a big Apple fan. Have been since about '87, but for all this thing has, not to be able to manually conrtol what media content goes onto it and not being able to use your music for a ringtone were horrible choices.[/i]

    I can do this on my $30 Nokia that has not, in any way, been modified or unlocked. I simply transfer a song into it through bluetooth and select it as my ring tone. HAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!!!!!!
    • Wow!

      You can use a song as a ringtone! Man, I need a phone that does that! Boy, now
      that's a necessary feature!

      See, I set my phone for vibrate. That way, I don't annoy people when it rings. Of
      course, for an iDumbZealot, annoying people is a way of life.
  • iDumbPhone UI totally counterintuitive

    [url=http://discussions.apple.com/thread.jspa?threadID=1017505&tstart=0] Very odd iTunes restrictions [/url]

    [i]You cannot manually add or remove music/photos/movies. You have to sync these through the use of playlists or albums. That means no drag and drop of individual files or playlists themsleves. And once you turn off the syncing of any of these features, it will erase the contents of your iPhone before you can continue.

    Major shortcoming on this device if you ask me...[/i]

    Turning sync off will erase all of your music. How intuitive!!!
  • And even more that my $30 Nokia can do!

    [url=http://discussions.apple.com/thread.jspa?threadID=1018333&tstart=15] NO MODEM FOR YOU!!! [/url] (again with the soup nazi).

    [i]Does Apple have a modem driver built into the iPhone? Or, is a modem driver available for download? If not, when will it be available? Please understand that this feature is ABSOLUTELY NECESSARY to some business travellers, so if this capability will not be available then an iPhone is not a viable purchase for me.[/i]

    Answer: No. Hmm, my $30 Nokia can act as a bluetooth modem for my PocketPC or my laptop. The iDumbPhone is getting dumber by the minute!
  • But Apple controls the hardware AND the software so no crashes, right?

    [url=http://discussions.apple.com/thread.jspa?threadID=1018488&tstart=0] Wrong [/url]

    [i]Once the route is shown on the screen, Google Maps automatically crashes. This has happened at least 10 times.

    Safari has crashed on me a mulitude of times too. I'm wondering if there is some sort of underlying code on Google Maps routing software that causes the app to crash.[/i]

    What I think is hilarious about this is that the Apple zealot quoted above is blaming Google for his iDumbPhone crashing! Hilarious! I guess Apple controlling the software and the hardware doesn't make it any more stable, it simply removes customer choice. Restrictions with absolutely no benefits to the user!
  • And the battery problems begin

    [url=http://discussions.apple.com/thread.jspa?threadID=1018406&tstart=0] That didn't take long. [/url]

    3 cheers for non replaceable batteries!
  • And now the overheating problems begin

    [url=http://discussions.apple.com/thread.jspa?threadID=1016529&tstart=0] Video all messed up, probably from overheating [/url]

    [i]Anyone having trouble with YouTube videos or any web videos on iPhone? My screen is flashing between video and horizontal colored lines.[/i]

    Wow, that is some great convergence device!! My PocketPC has never done that. Of course, my PocketPC never overheats either. Now folks, whatever you do, [b]don't say Apple used too much thermal paste!!![/b] [url=http://gizmodo.com/gadgets/laptops/thermal-greasy-apple-sics-lawyers-on-something-awful-171394.php] Apple will sue you into oblivion. [/url]
    • Same problem here:(

      I have exactly the same problem here. Be it youtube or ipod video the video looks bad. If i cool my phone down in the fridge for 2-3 minutes video works fine, but only for a moment.

      Has anyone been able to fix this?
  • What an AWESOME virtual keyboard!!

    [url=http://discussions.apple.com/thread.jspa?threadID=1017010&tstart=60] Most keys work just fine!!! [/url]

    [i]In all but one of the apps, the"123" "SPACE" and "RETURN" keys on the onscreen keyboard don't work... if you hit them the keys from the line above react... if I move my finger any lower I'm off the screen... so I cant write an email or an sms (unless of course I dont care about spaces between words!)...[/i]

    Why is he so negative on the iDumbPhone? Just because a few of the buttons don't work is no reason to even suggest there is anything wrong with the iDumbPhone. Careful or msalzberg will start counting how many negative words you have in your post and will chastise you for being an anti-Apple $hill.