iTunes 8 can cause CD/DVD drives disappear + possible fix

iTunes 8 can cause CD/DVD drives disappear + possible fix

Summary: Following my post earlier about iTunes 8 and possible BSODs under Windows Vista, and Ed Bott's fine forensic analysis of what the iTunes 8 installer is getting up to, I opened up my ZDNet mailbag to find eight emails from readers who claim that iTunes 8 made their CD/DVD drive disappear.

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TOPICS: Apple, Hardware, Mobility
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Just a quick post ... 

Following my post earlier about iTunes 8 and possible BSODs under Windows Vista, and Ed Bott's fine forensic analysis of what the iTunes 8 installer is getting up to, I opened up my ZDNet mailbag to find six eight emails from readers who claim that iTunes 8 made their CD/DVD drive disappear.

This problem is one that I've come across before and it relates to UpperFilters and LowerFilters registry entries and fortunately it's easily fixable as long as you are willing to go delving into the Windows registry (full instructions on how to carry out this procedure can be found on the Microsoft support website). It is possible that that doing this will kill the CD/DVD burning capability on iTunes until it is reinstalled (or an updated version is released).

As to iTunes and the BSOD under Windows Vista, I've now received over two dozen emails relating to this problem. I've not gone through them all yet but I've so far managed to piece together some factors that might contribute to the crash:

  • Having Roxio disc burning software installed
  • Having an HP USB printer connected
  • Having Logitech software/hardware installed

I'll keep you posted as I learn more.

Topics: Apple, Hardware, Mobility

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24 comments
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  • CD/DVD Magic Act

    Count me in as another who has lost their CD/DVD.
    For two weeks I have been blaming, and trying to remedy, IE8beta2, an update to WindowsMedia11, and other programs.
    Here goes another fix, maybe.
    More than mad as hell over this and I nedd someone to blame, (besides myself).
    Thanks for making the problem real instead of something stupid I may have done accidentally.
    Devilbabytales@...
  • Apple is becoming malware

    Craming their store down my throat? I do what I always do when a company hard sells me; I leave.

    Got an alternative iPod controller for me? Other than winamp?
    mtgarden
    • Preferences

      Parental, check Disable iTunes Store.

      That wasn't too hard, except that you were so busy whining.
      frgough
      • <grin> But I wasn't trying to completely remove the store

        I wanted what I had: the store link on the sidebar and only on the side bar. I used to be able to disable all the other links in iTUnes.

        So yeah, a change and a crappy one as well.
        mtgarden
  • RE: iTunes 8 can cause CD/DVD drives disappear possible fix

    This has happened to me for the last several incremental iTunes updates. I have to do this fix each time. I do have Roxio and Logitech installed.
    mark@...
  • Had it happen to a manager's personal laptop

    A Toshiba he bought for himself. Come to think of it he had a Logitech wireless mouse, Roxio, and an HP printer! And darned if he didn't own an iPod. :)

    The lower/upper filter registry trick fixed it tho.

    This happend a couple of months ago, so it may be a problem with the iTunes software in general.
    wolf_z
  • best program to convert AAC into MP3 ?

    I'll never download this crap, I have a Zune I'll just dump itunes and sell my ipod on Ebay. Any recommendations for the best conversion program?
    marks055@...
    • RE: beat program to convert AAC into MP3

      I like CD/DAx Convertor. It's fast and easy to use, and shines in batch conversions. However, it won't convert AACs with DRM attached to them.

      It'll also cost a few bucks if you want to do more than the first 5 seconds of each track.

      Donald L McDaniel
      zarathustra2010
  • This is old problem

    I have had this happen on my old HP running XP every time I Tunes is updated.
    fennertc
    • RE: This is old problem

      I agree that this is an old problem. It started with iTunes 1.0 and has continued since.

      The problem is caused by Apple's Gear ASPI driver. Since they refuse to use another more compatible driver, the problem will never be fixed in such a way that both Apple and Windows users are satisfied. Until it is fixed by Apple, the only "fix" is to disable iTune's burning ability by removing the UpperFilters key cited by others.

      Personally, I prefer a half-broken iTunes over a completely non-working CD/DVD drive.

      One day, Apple will learn how to write well-behaved Windows code. Till then, we must put up with their insults to our intelligence if we want to use iTunes.

      FACE IT, APPLE!!!
      1) "NO GEAR-ASPI driver", "no problem in Windows".
      2) "Apple-supplied Gear-ASPI driver, a major problem in Windows".

      If Apple doesn't think that a lost CD/DVD drive is no problem to Windows users, they need a few punches to their punkin' heads.

      Fix the darn driver, Apple!!!

      Donald L McDaniel
      zarathustra2010
      • no DVD / CD drive after itunes 8 install - fixed

        Thanks to Donald for registry key fix!!! All is well again.

        Deleted this:
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.

        OMG - made silly mistake of downloading itunes 8 and can no longer access my DVD/CD drive. I'm on XP SP 3. Have uninstalled it and Quicktime but the drive won't come back.

        Does anyone know what to do please?
        robynlois
        • no DVD / CD drive after itunes 8 install - fixed

          My version of the problem came in early July 2009 when I went from an OEM version of Vista x64 Home Premium to a full retail version of Vista x64 Ultimate.

          The solution seems to be to run iTunes as an administrator. More detail is here:

          http://donstrack.blogspot.com/

          Don Strack
          donstrack
  • RE: iTunes 8 can cause CD/DVD drives disappear possible fix

    Well ad me to the list! I am ready to uninstall all of Apples junk. Itunes & Quicktime. I have XP SP3 & sure enough when I installed IT8 my DVD drive vanished. Luckily & got a very knowledgable tech from Dell who told me to delete those 2 files from the registry & uninstall & reinstall the DVD. Worked fine. Then I repaired ITunes8 & all is good now. That was yesterday, today I saw your blog.
    rich0712
    • Update

      Well after reading your blog I decided to check all my software that uses DVD/CD to burn to. Guess what? NONE were recognizing the drive even though I reinstalled it. So I decided to restore back to the 10th. All is working fine now & Itunes is back to 7 where it will stay! No more updates from Apple, I disabled it. I don't use an ipod, just use it to d/l music. They have caused problems forever. I have Roxio & Corel which depend on my DVD drive. They were not burning.
      rich0712
    • Which two files?

      Which two files did you delete from the registry? Do you mean entries?
      Please inform, desperate here.
      Devilbabytales@...
      • Fix I Used

        Here's what I used to solve my missing CD player issue: http://support.apple.com/kb/TS2372

        It doesn't say it's for Vista, but I tried it and it worked, thank doG!!
        Cheeeto
  • RE: iTunes 8 can cause CD/DVD drives disappear possible fix

    Wow, I don't think that it's just with itunes 8 I have an old Gateway and Roxio and HP USB and I lost my CD/DVD
    about a year and a half ago. I thought it was me but I'm starting to think that it's APPLE> I had never heard of the issue before today from anyone else.
    leah.crosta@...
  • RE: iTunes 8 can cause CD/DVD drives disappear possible fix

    I had the same problem with drives disappearing after I installed Internet Explorer 7. I use Firefox as my regular browser but thought I would install IE7 just to check it out and sometimes MS includes other Windows shell/GUI updates with IE. It was a nightmare and uninstalling didn't help. I had to do a fresh Windows XP reinstall, and of course get Microsoft's permission to use Windows XP after the reinstall!
    nokryptonite4me@...
  • RE: iTunes 8 can cause CD/DVD drives disappear possible fix

    Same thing just happened to me. My drives vanished. I tried uninstalling the drivers and re-installing them without success. Getting an error saying the drivers could not be installed successfully.
    rcoflowell63@...
    • RE: iTunes8 can cause CD/DVD drives to disappear possible fix

      Did your drives disappear as a result of rebooting after installing iTunes? IF so, iTunes is your problem, and it can be fixed by deleting the UpperFilters sub-key in
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.

      Of course, if you reboot after this, iTunes will supposedly lose its ability to burn CD's/DVDs. And you will get an error to that effect each time you start iTunes. But that is not always the case. Usually, removing the key will not keep iTunes from importing media files or buring cds/dvds. You will just get a scary error message each time you start iTunes.

      It wasn't your fault. It's Apple's, because iTunes uses the GEAR-Aspi driver rather than a driver more compatible with most drive manufacturers' drives.

      Donald L McDaniel
      zarathustra2010