Microsoft to Windows Phone owners: 'We can't guarantee anything'

Microsoft to Windows Phone owners: 'We can't guarantee anything'

Summary: Prior to the release of Windows Phone 7, Microsoft made a lot of noises about things like updates that sounded to many like guarantees. Noises such as Microsoft would be handling the updates and not carriers, and that users would be getting a regular drip feed of updates and improvements. How times change when a product is released.

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Prior to the release of Windows Phone 7, Microsoft made a lot of noises about things like updates that sounded to many like guarantees. Noises such as Microsoft would be handling the updates and not carriers, and that users would be getting a regular drip feed of updates and improvements. How times change when a product is released.

In an attempt to offer up some degree of transparency over the update fiasco that the Redmond giant has created for itself with Windows Phone, the company posted up charts outlining when WP owners in the US and internationally would be seeing their updates. The charts are somewhat vague and while not offering a timeline measured in geological terms, it does use the phrase 'several weeks' at one point. But still, it's something that should give WP handset owners hope. Right?

Maybe not.

Ars Technica's Peter Bright asked Microsoft Windows Phone support a simple question via Twitter:

"Is there any guarantee that the carriers will authorize the update before the next one is released?"

Simple question, to which Bright got a simple answer:

"We can't guarantee anything."

There you have it folks. Microsoft didn't sell you the handset (someone else did), and it's not making you any promises beyond what you've already got. Microsoft's not calling the shots with either the handset partners or carriers. Microsoft made the OS, sold an OEM license to manufacturers.

In other words, you get the updates if/when you get it.

End of story.

Topics: Mobility, Microsoft, Operating Systems, Software, Windows

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113 comments
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  • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

    and probably they will hold the updates as much as possible for you to be forced to buy a new updated phone with them...carriers sux and microsoft will be enslaved by them till they have enough market share.
    bnlf
    • Funny...

      @bnlf

      Funny... Apple started with zero market share and didn't cave into the carriers.

      And as far as MS goes... They have never guaranteed anything... ever. That's because they don't give a hoot about the user experience, they never have.
      i8thecat
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @i8thecat

        no they just launched with a single carrier that was willing to bend over.
        Rob.sharp
      • WRONG! Apple did the same. Carriers also test ios releases prior to

        apple letting them out...
        Johnny Vegas
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @rob.sharp - That sounds like a typical ABAer statement.

        @Johnny Vegas - The carriers are NOT involved with iOS updates otherwise MMS and tethering would not have been included with the updates until AT&T was good and ready for them to be... or did you forget that in your haste to troll?
        athynz
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @i8thecat

        How often do iPhone users get OTA updates?
        tkejlboom
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @bnlf - this sounds like an MS bashing ..

        Apple didn't sell OEM licensing to producers of their phones .. they are the producers. that gives them a bit more lattitude in what they can do. They don't have to deal with both the manufacturer and the carrier - just the carrier.

        Please realize I am not a "microsoft Fan" never have been however I have seen a lot of blame get laid at their door that isn't theirs .. just like I have seen apple products get slated in the past by the uninformed.
        jstevens@...
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @i8thecat Thats not true at all. But it just sucks for WP7 owners.
        Jimster480
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @i8thecat Apple doesn't do OTA updates - that's the difference. The single reason Apple doesn't do OTA updates to the iPhone is because then the carrier would control if/when they could do them. It's a horrible user experience to have to plug your phone into a computer and use iTunes to do an OS update, Apple knows this, but it's even more horrible to not be able to update your phone OS to the latest at all or be at the whim of the manufacturer and carrier as to when you get it (who have built-in incentives to not update you) - Android users and now WP7 users know this.
        2drinks
    • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

      @bnlf

      Agreed. I feel carriers need a good clubbing and same can go for OEM's. I'll be patient as many people are not. I feel it is a bit of the turtle and the rabbit...
      audidiablo
    • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

      @bnlf
      This is why I want the old bad microsoft back! The bad old microsoft would know how to talk to carriers and OEMs. The old bad microsoft would release update without "testing" by carriers. What the heck does "testing by carriers" mean anyway?
      paul2011
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @paul2011 It means their making sure the device is locked into whatever they want it to be so that they can nickle and dime charge for what it would normally do had they not locked it. It also means making sure that the phone is loaded with so much crapware that it runs like crap, thereby making people think that it's old and need a shiny new upgrade (and a reset of the service contract).
        thombone
    • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

      MicroSoft ... the choice of masochists.
      You are not a part of their customer base you are a part of their cash flow.
      john_gillespie@...
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @john_gillespie@...

        MS has done this before. How quickly everyone forgot Vista Ultimate. Remember all the promises of specials and extras, none of which materialised! MS has too much of a habit of promising high and delivering low.
        Wakemewhentrollsgone
      • This

        @ptorning

        Exactly what came to mind when the guy at T-Mobile tried to tell me that MS was 'going to add $FEATURE'. To that, I promptly retorted, "well, when they actually DO release the update with $FEATURE, THEN I will buy it."

        I don't trust any handset manufacturer, OS designer, or carrier to provide updates. Either the phone comes with it, the community over at xda-devs ports it, or assume you'll never get it.

        Never trust that kind of circus.

        Joey
        voyager529
    • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

      @bnlf

      Carriers are the problem...it's that simple. They kick everyone around and nickle and dime us all. This applies to WP7, Android and IOS. Once they have you they suck you dry like a cheap trick.
      Rob.sharp
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @rob.sharp@... It does not apply to iOS - Apple releases updates when THEY want to, not when carriers tell them to. As for my proof check my response to you and Johnny Vegas above.
        athynz
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @athynz
        I'm sure the carriers do affect how and what Apple puts into the updates. I have an Iphone 3gs from Hong Kong that has wireless hotspot feature that was not on my North American iPhone3gs. Apple may release annual software updates, but the carriers get to say what they want in the update. but MS is dropping the ball on WP7, glad I went with an HTC android phone.
        drayphly
      • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

        @drayphly What iOS versions were you running? Apple did not include the hotspot feature until the latest iOS version (4.3) so if your iPhone3GS in North America was running iOS4.2.1 it would not have had hotspot on it.
        athynz
    • RE: Microsoft to Windows Phone owners: 'We can't guarantee anything'

      @bnlf

      ...and Microsoft slips further into irrelevance in the mobile market.
      Kabcock