NVIDIA encourages OEMs to buy new chips to combat thermal issues

NVIDIA encourages OEMs to buy new chips to combat thermal issues

Summary: You will no doubt remember that NVIDIA had some thermal issues with its GeForce 8M series GPUs this year. Following a technical revision of GPUs NVIDIA is now encouraging OEMs to buy updated chips.

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TOPICS: Hardware, Processors
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You will no doubt remember that NVIDIA had some thermal issues with its GeForce 8M series GPUs this year. Following a technical revision of GPUs NVIDIA is now encouraging OEMs to buy updated chips.

VR-Zone has a copy of a note sent by NVIDIA to partners:

NVIDIA is committed to providing our customers with quality products that push the edge of technology and also continuously improve product quality and reliability. To help improve the product quality and ensure smooth and uninterrupted product supply during the current “end stage” of life cycle, NVIDIA strongly recommends that customers transition to this latest revision of the NB8E-SET GPUs as soon as possible. These latest revision units utilize “Hitachi” underfill packaging material that improves product quality and enhances operating life by improved thermal cycling reliability.

This newer underfill material is already being used on 9400M GPUs found in Apple and Toshiba notebooks.

When news of this issue broke I was contacted by an individual with intimate knowledge of the GPU manufacturing process who told me at the time that a true fix would take months and would likely involve new underfill material.

There's been no comment from NVIDIA regarding this memo leak, but in the past the company has been keen to point out that the thermal issues weren't very widespread and that only a limited number of GPUs were affected.

Topics: Hardware, Processors

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11 comments
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  • well . . .

    Well, this seems to actually be quite normal - both CPUs and GPUs create a lot of heat, especially the first generation of any cutting edge technology. Anybody who stays at the cutting edge knows that the first generation of anything usually has a lot of bugs and other various issues.
    CobraA1
    • twasn't a bug

      But explicitly subpar materials being used in products AND the fact that nVidia knew these materials to cause problems, but went ahead and manufactured and sold the parts anyway. Now their solution is for OEMs to buy MORE of their parts. Finding this a bit hard to swallow. Commence the ATI fan-base flames...

      "The views expressed here are mine and do not reflect the official opinion of my employer or the organization through which the Internet was accessed."
      gnesterenko
  • RE: NVIDIA encourages OEMs to buy new chips to combat thermal issues

    Vote with your dollars. Buy cards, boards, or systems using a competitor's chip. ATI anyone?
    hgh9mrp@...
    • ATI has had some problems as well

      Though nowhere NEAR what NVidia has had. Personally, I have an NVidia based computer.... it works just fine, and the card is damn fast even for a 9-series notebook card.
      Lerianis
  • RE: NVIDIA encourages OEMs to buy new chips to combat thermal issues

    I only ever owned one Nvidia card, an 8800 GTS. I bought it for a new system build because that's what everyone was buying and reccomending. It crashed my pc regularly and it took me some time to figure out that the video card was causing the problem.

    As soon as I replaced it with an ATI HD4800 (for less than half the price of the Nvidia) everything started working properly. Yes I had the latest drivers etc.

    I will not be spending anymore money Nvidia hardware.
    putty.master
  • I think you missed the point...

    The problem, I believe was with the 8M GPUs as mentioned in the article. The 8M is a MOBILE GPU. Not a card or anything else. You generally don;t have that option when purchasing MOBILE systems. I can't just call Dell and say I want my Latitude with an ATI. It is either an Nvidia or an Intel. If you want performance you go NVidia because that really is the only option unless you switch manufacturers solely over a GPU option...

    You certainly can vote with your dollars if you are buying some cheap ultra glossy screened consumer grade crap at Best Buy but not when shopping for a corporate grade laptop.
    Freddy McGriff
  • RE: NVIDIA encourages OEMs to buy new chips to combat thermal issues

    I must be an exception. I have a NVIDIA 8M in my
    wife's early 2008 MacBook Pro, a 7M in my HP
    dv9000t and the duel 9Ms in my new MacBook Pro.
    I have not had any problems with any of these
    computer's GPUs. Just my two cents worth.
    MichaelWells
  • RE: NVIDIA encourages OEMs to buy new chips to combat thermal issues

    I believe that Nvidia has to improve its Confidence Testing to avoid problem like this one. This is not the first time that this happen to Nvidia. With the original X-Box their ship was failing and wasn't all the ship. The assembly process was very well documented and everything was pointing to the chip itself. Nvidia was contacted and a SCAR was issued. NVIDIA sent a guy without any manufacturing experience, and after trying for days on blaming the X-Box assembler for the problem. He concluded his arguments by saying that we weren't not their customer. Any way later we discovered the issue when inspecting an unit chip that faild.
    However, back in those days NVIDIA had the best GPU and still having a very nice line of products. However, sometimes with this kind of advance products the OEM must be more diligent validating its products with their partners. Several companies experience the same kind of issues, however they deal better with the situation and the problems never leaked out.
    MAAColomer
  • This just in

    Budwiser is encouraging you to buy more beer to combat alcoholism.
    zmud
  • It wasn't just that series...

    That what the OEM's had to finally settle on agreeing
    with them. Geforce Go 7xxx series that immediately
    preceded the 8xxx also had horrible thermal issues.

    Dell tried to get them to admit to it but that would
    put them on warranty extensions on all their XPS
    pre m1330. HP quietly extended the warranty w/o
    charge.
    Gnutella
  • Nvidia any new chip compatible replacements available?

    I repair notebooks including component level repairs, so Im guessing that I may see quite a few notebooks with these chips in them when their warranty periods are over. My question is if there is a chip compatible to replace them with but obviously without the flaw in it that caused the original fault in it.

    Im not interested in fixing a unit and building into it the same weakness that got it to me in the first place. I know Nvidia released the statement to the manufacturers to use some new chips, but this doesnt in any way say they are a direct replacement or if they are a new generation that are not in any way compatible with the boards that the flawed chips were originally released with.

    Does anyone have any info on this...
    Efffect