Let's see Apple failed to even acknowledge faulty iPhone hardware and dismissed everyone with a bumper that cost them likely pennies. RIM provides a good list of software and are dedicated to providing as close to 100% available global network.
What would be sufficient? I'm just waiting for a civil suit to be filled for lack of email.
Communications firm RIM is to offer subscribers $100 worth of free apps following several days of BlackBerry service problems they faced last week.
In a statement released this morning, RIM Co-CEO Mike Lazaridis offers customers yet another apology and said that the apps were an “expression of appreciation for their patience”.
Lazaridis added:
Our global network supports the communications needs of more than 70 million customers. We truly appreciate and value our relationship with our customers. We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.
We are grateful to our loyal BlackBerry customers for their patience. We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.
Titles on offer will include SIMS 3, Bejeweled, Texas Hold’em Poker 2, Bubble Bash 2, Shazam Encore, Photo Editor Ultimate, and Vlingo. Enterprise customers will be offered one month of free tech support.
Two questions:
- Is this enough to restore user trust in RIM?
- Can affected customers get those apps in Android or iOS format? (Just kidding!)
Poll
RIM to offer free apps following outage ... are you happy?
The free applications will be made available to customers over the coming weeks, and will be available for download until the end of this year.
So, put your feet up and forget about all the stress of the BlackBerry outage with a nice game of poker!
