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Hardware 2.0

Adrian Kingsley-Hughes

Skype add-on for Firefox caused 33K crashes in one week

By | January 21, 2011, 8:48am PST

Mozilla has announced that it will pull the plug on the Skype add-on toolbar for Firefox and remotely disable it following a spate of crashes and performance issues.

The Skype Toolbar add-on comes bundled with the chat program and is installed automatically with the main application. One of the features of the add-on is that it transforms telephone numbers found in web pages into clickable hyperlinks for easy dialing.

Well, that was the idea anyway. But the add-on has been found to cause serious performance problems, as well as being crashing the browser a total of 33,000 times in a single week.

After spending almost two weeks trying to contact someone at Skype who might be able to fix the problem, Justin Scott of the Mozilla add-ons team decided it was time to pull the plug on the add-on:

Over the past 2 weeks we’ve doubled our efforts to contact the Skype extension team and several people at Skype have told us they pinged the extension team for us. We did not receive a response from them until this afternoon.

Given the volume of crashes, the extent of the performance impact, the fact that users don’t actually choose to install this add-on, and the extension team’s lack of response during the weeks we were giving them to solve these issues, we should continue as planned to soft-block all versions of Skype in all versions of Firefox immediately.

This will supersede our previous soft-block of versions lower than 3.3.0.3970. I would like to wait on hard-blocking for a few days to see how helpful the soft-block is.

If these issues are fixed in a future version, we will be happy to reduce the block to only the affected versions. But with 33,000 crashes in the last week, this can’t wait any longer for a fix from Skype.

A soft-block will remotely disable the add-on but give users the option of overriding the block. A hard-block would disable the add-on and not give the user a chance to override the block. Mozilla hope that by soft-blocking the add-on this will encourage someone at Skype to come out of the woodwork and fix the add-on.

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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RE: Skype add-on for Firefox caused 33K crashes in one week
upinson 11th Oct
@Cylon Centurion Pulauweb Web Hosting Murah Indonesia
Blogger Nusantara Blogpreneur Indonesia
0 Votes
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When push comes to shove...
Cylon Centurion 21st Jan 2011
They should do this more often, especially considering all of the junk toolbars and addons that find their way onto user's systems.


Microsoft should consider this too, but knowing the EU, would jump on that (No matter how much good they are doing people).
@Cylon Centurion 0005

Yeah heaven forbid if Microsoft ever put a block on something that made their browser or OS or any of their software unstable. Antitrust lawsuits all around.
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I'm sure they would try
Cylon Centurion 21st Jan 2011
@bobiroc

But honestly, if Microsoft has the data to back up the claims that XYZ toolbar/addon was causing system problems, they wouldn't have a leg to stand on.

But in all honesty though, there just isn't any use for toolbars any more. Even legit ones. Is there a reason Norton and McCaffee need one? No, get rid of them! Google? Nope, get rid of it! Bing, etc.... Just get rid of them!

In fact, while IE9 and FF4 are in development, they should add code that simply prevents toolbars of any kind from being installed. Period.
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RE: I'm sure they would try
bobiroc 21st Jan 2011
@Cylon Centurion 0005

Oh you know they would try. There are some useful add-ins and software but toolbars are horrid. Cause more problems than they help. IE used to get a lot of the blame when it would crash or act up or run slow but if you dug into the problem and error logs it showed most of the time that it was the blasted toolbar causing the problem.

The same mentality goes for Windows today. Computer loaded with tons of Crapware and it crashes or gets a BSOD because of that crapware or faulty hardware/driver it is still Window's fault. I guess in my experience it always seemed acceptable for most other makers of Operating systems and software to say it was the "other guy" but even if the proof showed it was NOT a Microsoft issue Microsoft still got the blame.

I have a computer at home that the client was bitching up a storm that they hate Windows Vista because they keep getting this BSOD. Pulled the BSOD Logs and memory dump logs and it showed it was the Lexmark Printer Driver crashing the spooler. Updated the printer driver and voila all is good.
@Cylon Centurion 0005 The issue with toolbars is more related to DAUs (dumb azz users).

Users download what ever crap they find on the web, then become click happy during the installation process. In fact, toolbars are not the only crapware installed during click happy sessions .... Google Chrome is also pre-package with many free software installers.
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This one is different
NonZealot 21st Jan 2011
@wackoae
This isn't a toolbar and it isn't part of "crap they find on the web". When you install the official Skype software, it installs this add-on into Firefox. They idea is actually a really good one but it has always been really, really, really buggy.

I agree with you about how ridiculous it is to have to unselect a bunch of totally unrelated toolbars when you install something like Adobe Reader or that you have to unselect the install of Safari when all you want (well, not want... but must install) iTunes but this Skype situation isn't at all like that. This adds functionality that is absolutely related to the application you've just willingly installed.
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I'm not sure about Microsoft...
Zc456 21st Jan 2011
@Cylon Centurion 0005
Well, Microsoft technically can't since they encourage their own junk toolbar for IE and Firefox.
@Zc456 Or did we forget about the .NET, Silverlight and other MS plugins that are installed in Firefox without any user consent or warning?
@wackoae

While I agree that the Bing Bar is useless (at least in my eyes) those other things were not installed without warning. They are 100% Optional downloads and if you read the information on them they will say that they install and modify certain areas of the operating system or certain softwares.

And you can install Skype without the browser integration if you want. I have it on my laptop as I use it to communicate with family using the built in web cam but I chose not to put the browser integration piece in. For that I lost the ability to click on numbers found in websites instantly to call through skype but figured it was a small price to pay to prevent any unforeseen issues. That and I only use Skype for communication with other skype members so I had no need for that.
@Cylon Centurion Pulauweb Web Hosting Murah Indonesia
Blogger Nusantara Blogpreneur Indonesia
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Skype has some of the worst support
CobraA1 21st Jan 2011
While Skype is great when it's running - they're terrible when it comes to support IMO. I'm not surprised the Mozilla team had so much trouble contacting them. Skype really does need to work on making their support better.

And frankly, I never use their toolbar. It's not even installed on my computer.

In fact, I don't use toolbars at all. I don't really see the point, and they just add clutter to the screen.

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