Sony fixes problem with ARccOS-protected DVDs

Sony fixes problem with ARccOS-protected DVDs

Summary: Sony claims to have fixes a glitch on which prevented some new DVD releases, including Casino Royale and Stranger Than Fiction, from playing on some DVD players.

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TOPICS: Security
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Sony claims to have fixes a glitch on which prevented some new DVD releases, including Casino Royale and Stranger Than Fiction, from playing on some DVD players.

Fixing this glitch doesn't change the fact that DRM still sucksThe issue, as I guessed earlier, came down to the ARccOS copy-protection mechanism that Sony used on these DVD discs.  Sony has now updated ARccOS so that it doesn't give DVD players a headache.

Sony is also at pains to downplay the scale of this problem.  While Sony says that some 25 million DVDs contain the defective version of the ARccOS copy protection technology on them, the company hasn't received many complaints:

Recently, an update that was installed on approximately 20 titles was found to cause an incompatibility issue with a very small number of DVD players (Sony has received complaints on less than one thousandth of one percent of affected discs shipped).  Since then, the ARccOS system has once again been updated, and there are no longer any playability problems.

Sony says that affected customers will be able to exchange DVD discs that don't work for ones that have been updated. To get a replacement you will need to contact Sony Customer Service at 800.860.2878 and ask for further instructions.

How do you tell if your disc is incompatible with your DVD player?  The main symptom sees to be that when the DVD loads and displays the title screen it then freezes and after about 60 seconds the player switches itself off

Fixing this glitch doesn't change the fact that DRM still sucks.

Topic: Security

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7 comments
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  • Screw Sony...

    Second time they've put customers through this "Exchange Disc" crap for the same exact reason. Defective Copy Protection.

    They can copy protect their asses right outta here as far as I'm concerned.
    BitTwiddler
  • I agree

    [i]Fixing this glitch doesn't change the fact that DRM still sucks.[/i]
    dragosani
  • Buy a Sony DVD is just plain dumb

    At this point, why would anyone want to play DRM roulette with a Sony DVD. Once again, DRM screws legit consumers while true pirates have no problem bypassing it.

    The real point of DRM is to make, in the near future, all media device specific, forcing a consumer to buy multiple copies for use in multiple players. DVD player, PC, car, portable media player, etc. will all require a separately purchased copy of the same DVD. When companies like Sony come clean about what DRM is actually for then perhaps the public outcry will finally kill it.

    Until then they pretend it's about piracy and we all suffer for it.
    donniebnyc666
    • It's hard to tell what a Sony disc

      If it's a basic DVD how do you know unless you read the fine print on the back which often ends up being covered by price tag. So unless you research it first you don't really know. I have hundreds of DVDs and I have no clue how many are Sony DVDs.
      voska
    • Buying any Sony Product is dum

      Sony is a proven criminal corporation. Who in is right mind will encourage crime? Sony DVD are so corrupted by illegal DRM that Sony as no legal right to put the DVD video Logo on it. Do the world a favor and don't buy any sony product. with luck Sony will sink like it should have when they infected millions of computer with virus. (Sony Music Cd anymore?).


      Game Over Sony. Nobody want your DRM, your pricy junk PS3 and your artificially criple PSP. Game Over DRM
      Mectron
  • Re: Sony fixes problem with ARccOS-protected DVDs

    [i]Sony has received complaints on less than one thousandth of one percent of affected discs shipped[/i]

    Buying anything from Sony is not very smart. Hopefully 99.999 percent of the discs still are in warehouses.


    :)
    none none
  • I agree DRM's Should GO!

    It continues to reek problems for customers. Now again Sony. First the ROOTKIT with Sony...Then you Starforce copy protection and our fight. Now back to Sony. And it never ends.
    Atari having issues with SecROM as well as other publishers.
    When will the industry realize that all this DRM crap makes criminals out of their customers.
    When one can't play a game or watch a movie because of FAULTY DRM mamangement software the customer resorts to more evasive tactics.
    I seen it happen first hand with making publishers like Ubisoft aware of Starforce copy protection.
    Their customer base went from loyal consumer to ones that were going to do anything to get their game to play with out ruining their hardware.
    All this money spent on DRM protection good better be spent in giving consumers CHEAPER costs for their Media.


    This alone would PROP sales thru the roof!

    But they don't get it.
    It will take another class action to wake them up I suppose.

    I will say Sony is making it easy to get your movie replaced.
    Just make sure you have your copy readily available when you call.

    For more talks about CP and DRM come to the "New Cyber Army" Forums.
    We have a wealth of informative and insightful talk about all of this and what it is doing to the industry both in America and Europe.

    WWW.R-FORCE.ORG

    Thanks you ZDNET!
    Soulcommander...
    aka Radio_Announcer
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