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Hardware 2.0

Adrian Kingsley-Hughes

UPDATE - Samsung selling notebook with pre-installed keylogger? No, it's not!

By | March 30, 2011, 11:51am PDT

Summary: Here’s an interesting (and worrying) story - keylogger discovered on Samsung R525 and R540.

[UPDATE: Confirmation that this 'keylogger' is in fact a false-positive.]

Here’s an interesting (and worrying) story - keylogger discovered on Samsung R525 and R540.

The keylogger was discovered by Mohamed Hassan, MSIA, CISSP, CISA graduated from the Master of Science in Information Assurance (MSIA) program from Norwich University in 2009:

While setting up a new Samsung computer laptop with model number R525 in early February 2011, I came across an issue that mirrored what Sony BMG did six years ago. After the initial set up of the laptop, I installed licensed commercial security software and then ran a full system scan before installing any other software. The scan found two instances of a commercial keylogger called StarLogger installed on the brand new laptop. Files associated with the keylogger were found in a c:\windows\SL directory.

According to a Starlogger description, StarLogger records every keystroke made on your computer on every window, even on password protected boxes.

So how did this keylogger find its way onto a Samsung notebook? Is it a virus? According to Samsung Support, no. Here’s what Hassan says Samsung Support had to say:

The supervisor who spoke with me was not sure how this software ended up in the new laptop thus put me on hold. He confirmed that yes, Samsung did knowingly put this software on the laptop to, as he put it, “monitor the performance of the machine and to find out how it is being used.”

Yikes!

If you’ve got a Samsung notebook, I’d rush out and scan it with a decent AV tool IMMEDIATELY!

[UPDATE: Samsung claims that the results obtained by Hassan are false positives:

The statements that Samsung installs keylogger on R525 and R540 laptop computers are false.

The confusion arose because VIPRE mistook Microsoft's Live Application multi-language support folder, "SL" folder, as StarLogger.

Our findings indicate that the person mentioned in the article used a security program called VIPRE that mistook a folder created by Microsoft's Live Application for a key logging software, during a virus scan.

The takeaway here should be that it's worthwhile scanning new systems for malware before deploying them (more readers here will have access to multiple standalone scanners such as this or this), just in case. Also, I'm surprised that Samsung didn't work with NetworkWorld to get to the bottom of this issue before the story ran.]

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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RE: Samsung selling notebook with pre-installed keylogger?
Rick11 1st Apr 2011
This was a failure at different levels, but mainly at the company policy level. It should never have occurred to the culprits to contemplate executing such an idea. The company lawyers are most likely very busy these days.
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Let's hear it for the Norwich MSIA grad!!!!! Wooooooo!

-bstringy
MSIA '05
Okay, let me get this straight.

An unknown guru (yeah, but he's got a Master's Degree!) says he found a keylogger on two Samsung machines. Okay, how about some verification? Anyone? Anyone?

Then he says that a Samsung manager told him over the phone that "Yeah, we're doing that to see how people use our machines."

Hmmm... Yeah, I'm sure the manager said that. We all know that every company uses keyloggers to see how their machines are used.

Claiming something is easy to do. I'd like verification, please. The name of the "manager" and the time and date of the "conversation."

I'm not saying the whole story is bogus, only that it would be trivial to create a story like this one that WAS bogus.
@Dorkyman
Did Anyone actually reply with verification of Samsung's supposed misdeed. Like check 4 or 5 other new systems for this?

Until verified, the tale smells like someone bad mouthing Samsung and hoping it goes viral.

If verified, then jump on them with golf shoes on!
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... Wow. shocked
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... Time to find one of those machines still in factory condition and read through the EULA. If nothing is found mentioning this software being there, they're in for some ****.
@Cylon Centurion 0005

I agree i can smell the lawsuits coming.
@Cylon Centurion 0005: ... soul already belongs to Samsung, and that if anyone from Samsung would ever come to kill you, then you already agreed to that knowingly and wilfully.
You know, I am beginning to think we cannot trust any of these large Asian based corporations anymore!
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Bad Move
Tim Patterson 30th Mar 2011
Sony was off the list when the root kit fiasco broke.

Now Samsung is off of the list.

What are these companies thinking?
work. avaiable to start immediatly...

wish i had one now. I can think of a few things I could buy with some class action settlement money...
@Johnny Vegas Well, unless you're a lawyer in the class action suit, you may well end up with little more than some lovely $5 off coupon for your next Samsung purchase!
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I just forwarded this to Purchasing.
terry flores Updated - 30th Mar 2011
So many hardware and software vendors think nothing of violating business ethics and confidentiality in every aspect of their operations. Just about every commercial software package "phones home" with encrypted packets of information and we are expected to just let it happen without knowing what is being collected.

Samsung may have gone to the extreme, but other companies are just as bad. We recently found out that many of our print drivers send detailed usage information back to the vendor even when you uncheck the option buried deep in the installation menu. This is in direct violation of our purchase agreement with them, but nobody at the vendor seems to think it's a big deal.
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This potentially makes the Sony fiasco seem like sound business intuition. Samsung, we hardly knew ye...
I was thinking of buying one from Samsung next month. And now I am changing my mind.
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While Samsung is a bit off...
Bruizer 30th Mar 2011
This sounds like a different level of hacking. Think distribution or distributer. I doubt even Samsung would do this purposely. Yes, I know Sony did a root kit...

So perhaps? But I think this is something else.
@Bruizer

Maybe, but usually you'll have at least one EULA screen and some other "out of box experience" stuff when you fire up a new computer for the first time. Whoever booted the laptop would have to complete that process before installing the keylogger. It seems likely that unboxing a PC and installing something on it would be obvious to the purchaser.

Samsung seems to be acknowledging this to Engadget http://www.engadget.com/2011/03/30/samsung-reportedly-installing-keylogger-software-on-r525-privac/
This would be horrible, if true! I'm looking forward to the follow-up blog with independently-verified substantiation of the claim. As a dedicated professional journalist, I am sure that AKH wouldn't publicize something like this unless he planned on contextualizing the claim by either backing it up with objective evidence or debunking it.
This would be horrible, if true! I'm looking forward to the follow-up blog with independently-verified substantiation of the claim. As a dedicated professional journalist, I am sure that AKH wouldn't publicize something like this unless he planned on contextualizing the claim by either backing it up with objective evidence or debunking it.
While certainly lawsuit-worthy, this issue wouldn't worry me. The first thing I do with all my new computers is replace the drive and install all the software myself, from the OS on up. Call me paranoid, but that way I know for sure what's on my system. And it really doesn't take much longer than uninstalling all the crap that comes on it originally.
@Unusual1 Actually, in an at all sensitive environment, that's not the worst idea. At the very least you'll end up with a bloat-free, speedier computer.
I believe if Samsung wants to do sniff on keylogs of all their customers (why? oh to take over the world maybe) a third party application software is the last thing they would think about unless they want to get caught.

One of the easiest way is to hack it in the USB/keyboard drivers for their laptop. This can be done by any computer OEM/manufacturer since the drivers are closed sourced. How do you detect such a thing? Anyone?

This is the peril of living in a closed sourced environment.
and thus, this whole article should be pulled and no other posts allowed.

This is a bogus story, with shabby research and with no validity whatsoever. Since this is a non-story, this discussion is completely unworthy of continuing.

There are far too many people who don't bother to read beyond the headline or beyond the first paragraph, and immediately rush to post their comments, without realizing that the whole story is invalidated by the "Update".
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The takeaway -- fact-checking counts
davepowell 31st Mar 2011
The takeaway here is in fact that even (reputable) blogs should have minimum thresholds in terms of what to publish and what to fact check.

At the very least, it would be nice to see unsubstantiated rumors presented as what they are -- unproven assertions.

One more point. Surprise at the behavior of NetworkWorld and Samsung? I think we can agree to reserve some of our surprise for parties a bit closer to home, cough cough.

In any event, kudos to AKH for the follow-up.
Networkworld should get ready for an a libel lawsuit from Samsung. Better be prepared.
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All this shows is that
MvdL 31st Mar 2011
Even with all those fancy titles the guy was a hack who did not even do the most basic fact checking. For a good take down go here: http://blog.jgc.org/2011/03/how-not-to-post-security-article.html . Having said that, Adrian advice 'it's worthwhile scanning new systems for malware before deploying them' is certainly true. But please, verify before going to totally unfounded accusations.
This was a failure at different levels, but mainly at the company policy level. It should never have occurred to the culprits to contemplate executing such an idea. The company lawyers are most likely very busy these days.

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