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Adrian Kingsley-Hughes

UPDATED - "Black Screen of Death" problems seem to be little more than scattered cases

By | December 1, 2009, 6:01am PST

Summary: The “Black Screen of Death” problem which was widely reported in the tech media yesterday doesn’t seem to be the huge “HELP! The sky is falling in on us!!!” problem that is was made out to be yesterday. In fact, at best I can only find a small handful of documented cases.

[LATEST UPDATE: Prevx backpedals on cause of problem. Says problems NOT caused by Windows updates.

"Having narrowed down a specific trigger for this condition we've done quite a bit of testing and re-testing on the recent Windows patches including KB976098 and KB915597 as referred to in our previous blog. Since more specifically narrowing down the cause we have been able to exonerate these patches from being a contributory factor.

"We have always strongly recommended keeping Windows and all other software up-to-date to reduce the window for exploitation by new threats. We'll keep you updated with further progress if we find anything new.

"We apologize to Microsoft for any inconvenience our blog may have caused. This has been a challenging issue to identify. Users who have the black screen issue referred to can still safely use our free fix tool to restore their desktop icons and task bar."

Any problems you're having regarding a Black Screen of Death have nothing to do with November's Windows Updates.

Case closed.]

The “Black Screen of Death” problem which was widely reported in the tech media yesterday doesn’t seem to be the huge “HELP! The sky is falling in on us!!!” problem that is was made out to be yesterday. In fact, at best I can only find a small handful of documented cases.

UK security company Prevx posted details of the problem on its website:

Firstly, there appears to be many causes of the black screen issue. The symptoms are very distinctive and troublesome. After starting your Windows 7, Vista, XP, NT, W2K, W2K3 or W2K8 PC or server the system appears normal. However, after logging on there is no desktop, task bar, system tray or side bar. Instead you are left with a totally black screen and a single My Computer Explorer window. Even this window might be minimized making it hard to see.

The folks at Prevx also posted a possible fix for this problem.

[UPDATE: Turns out this is now all nonsense ...]

Now, I’m not doubting that the problem exists. I have found a small thread about in on Microsoft’s TechNet site, and Microsoft has confirmed that it is investigating the problem. The problem seems to be associated with an update, MS09-065, that was released last month. However, none of this seems to warrant the copious amounts written (and emails I’ve received) about this bug over the past 24 hours.

It seems we can all stop panicking now. In fact, there was little to panic about in the first place.

[UPDATE x2: Microsoft says this problem has nothing to do with updates:

Our comprehensive investigation has shown that the November security updates, the Microsoft Malicious SoftwareRemoval Tool, and the non-security updates we released through Windows Update in November do not make any changes to the registry as claimed. We do not believe Microsoft Updates are related to the behavior described in these reports.

Official statement here.]

[UPDATE: I'm now hearing from people affected by this issue, so there's no doubt that it's real. I've also heard from a couple of people who say that the Prevx download didn't fix the problem for them, so there may be more than one issue at work here, or some mystery factor at work. Also, it's odd that several of the people who have been in touch with me say several of their machines were affected - may be that some change or setting or software that causes this problem to occur.

I've tried replicating the problem, so far with no success.]

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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privileged process can make system changes.
rtk 7th Dec 2009
no different than on any OS.
It seems we can all stop panicking now. In fact, there was little to panic about in the first place.

They're completely blown out of proportion.
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Unless it is your computer
jorjitop 1st Dec 2009
Microsoft made famous the BSOD. Perhaps the Blue has just changed to Black.
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I assume there was a point to your post?
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The point being
MacCanuck 1st Dec 2009
it's easy to dismiss such cases (few as they may be) as "over blown" unless you're the one having to deal with it.

Then it's a disruptive hassle and not such a "no big deal" affair.

But you probably knew that...
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just like most mac issues
NonZealot 1st Dec 2009
Then it's a disruptive hassle and not such a "no big deal" affair.

The standard apology for any Mac problem is that the "issue du jour" doesn't affect that many people so it isn't a big deal.

Cue the double standards...
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RE: "cue the double standards ..."
brian ansorge 1st Dec 2009
Sure, may as well.

After all --- as usual --- the two-bit[ty] MS Shill was totally on cue with the *first* off-topic rant about *Mac* fanbois.

Fanbois are *so* predictable.

And boring.
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How am I dismissing it?
ye 1st Dec 2009
I said the issue was blown out of proportion. I swear you people need to read what is written and not what you think is written.
  • Flagged
and get a customized windows crash.

Or they could offer a color picker where the use could choose a color, the color picker should appear immediately before the crash.
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I don't want that feature
NonZealot 1st Dec 2009
I'd never get to use it. sad
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just like most mac "issues" too.
lostarchitect 1st Dec 2009
Although a lot of people want to blow any problem
out of proportion to make apple or microsoft look
bad.
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As are...
zkiwi 1st Dec 2009
The issues people (like you) have ranted about regarding anything that appears to be an Apple problem.

Of course, you're objective, and not hypocritical at all, or not. It's hardly surprising you're here excusing the problem.

So, let "the usual suspects" bravely wave their hands and declare it a non-problem, regardless of if they've even taken a moment to wonder why it happened, and what the issues actually are.
The only reason it was blown out of proportion is because its Microsoft. People are looking for any excuse they can to find fault with them. It is nothing more than a few random cases, most likely people with obscure configurations that Microsoft had no way of testing. Nothing to see here.
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Maybe, but...
eMJayy 1st Dec 2009
Microsoft's Windows 7 is getting some really bad press because of it. I was checking international news just now and found that this story is actually on BBC's International news website. In fact, it's their site's most read and most shared story. Given the size of BBC's global audience, i think it's safe to say that Microsoft has some damage control to do.
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RE: "Black Screen of Death"
rgowran@... 1st Dec 2009
It's barely a blip on the radar, and will soon be forgotten. Doubt it will cause much damage to the Windows 7 brand.
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Just like people got over Vista
ThePrairiePrankster 1st Dec 2009
Vista in it's early incarnations had problems; network shares sometimes took more than 1/2 hour to appear and I could not access anything in the My Computer window, for example. But it got better with SP1 and runs well now...but look at how people viewed Vista after the early bugs and incompatible hardware that was, in some cases, sold as Vista compatible. So it may be some obscure things in a certain brand, or build within a brand, that happens to trigger this...regardless of who was at fault, Vista was blamed. Unfair? Sometimes it was...but not always.
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How do you bail your boat.....
Lester Young 1st Dec 2009
....with wire?
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Funny....
James Quinn 1st Dec 2009
Pagan jim
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Not funny;more like dumb.
windozefreak 1st Dec 2009
But, so is much of what he says here.
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Because if it does then at least you don't have an unresponsive system. And as long as it's responsive, you can do something about it, and even get some work done if needed (it'd be no different than Windows 3).
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Boot from the Windows DVD and choose to repair your system. Then use System Restore to restore the system to a point prior to the patch being applied. Quick and easy and no need to re-install.
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I'm sure you're right
Michael Kelly 1st Dec 2009
The thing that bothers me the most about all this is the lack of details about the issue. I expect an answer like "my screen went all black and it doesn't work anymore" from one of my users, but not from professionals reporting on the issue.
Typical real problems have facts to support them. The information we have on this is ambiguous. However I am keeping an open mind as it's still early. Perhaps we'll hear more once Microsoft has completed their investigation. Regardless I suspect this is limit to a small number of users.
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I tried that...
redjellydonut 1st Dec 2009
but the repair fails. It appears the security update, or whatever patch is causing the problem, blocks the repairs. I get a cascade of failed repair operations until it goes black screen again.
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Since System Restore returns the system to the state of the selected restore point.
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let's not call people liars.
lostarchitect 1st Dec 2009
instead, since you seem to know about this stuff,
perhaps you could advise him another route to try.
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I didn't call him a liar.
ye 1st Dec 2009
I said I find it difficult to believe System Restore failed to resolve the problem.
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I find it difficult to believe.
The Mentalist 1st Dec 2009
I find it difficult to believe System Restore might be able to actually fix anything.
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I'm just reporting what happens
redjellydonut 1st Dec 2009
I have no reason to make up a story like that. I have no dog in this fight, I'm just offering my own personal anecdote of what happens when I try to boot up from the installation disk. I get a blue screen, and the option to run in a variety of safe modes, some additional startup options I'm not familiar with, and one called "The last known good configuration". I select that option and a series of commands begin to scroll down the screen, the last word in each line being "fail". Then I get two green flashes and a black screen. That's what happens.
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I clearly said I find it difficult to believe. And from what you just said it appears you did not use System Restore:

I'm not familiar with, and one called "The last known good configuration". I select that option and a series of commands begin to scroll down the screen, the last word in each line being "fail". Then I get two green flashes and a black screen.

"Last Known Good Configuration" is not System Restore.

Which OS are you experiencing the problem with?
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Windows XP Professional SP 2
redjellydonut 1st Dec 2009
As you've no doubt surmised I'm just your run-of-the-mill user. I just do what the magic box tells me to.
As you've no doubt surmised I'm just your run-of-the-mill user.

Nothing personal. I suspected you didn't run System Restore and it appears as if you did not.

Windows XP Professional SP 2

Which means you can't do the process I outlined as it wasn't until Vista that one could run System Restore from the optical media.
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So, let me get this straight
redjellydonut 1st Dec 2009
You find the whole thing fishy because of a lack of detail. I tried to provide some detail from my own personal experience, but instead of offering a little guidance, a little human decency, you've got to score some self-esteem points to confirm that "Ah-HA! I KNEW I was right!" Besides being a prick, with some kind of creepy personality disorder, you're just, well, sad.
I clearly said I didn't believe that System Restore did not solve the problem. That's not an attack. That's not calling you a liar. Don't take it personal.

You did not use System Restore as I had stated in the post you responded to. What I surmised, that you did not, was correct. Why are you taking it so personally?
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Bravo, bravo!
AdventTech67 7th Dec 2009
I thought I was the only one who thought YE was a *rick.
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If I'm right...
PreachJohn 1st Dec 2009
...you should be able to access Safe Mode, that ye recommends, from that page of Options that you say you can reach on bootup. Then, if Safe Mode loads successfully, Start/Programs/Accessories/ System Tools/System Restore.
Safe Mode with Networking is to allow access to the Net while in Safe Mode.
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Have you tried booting in to safe mode?
PollyProteus 1st Dec 2009
If you can get into safe mode, from there you should be able to do a system restore to roll you back to a point prior to the last updates from WU.

Just a thought.
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Yes, I have
redjellydonut 1st Dec 2009
I've tried from each of the three safe modes: Safe mode, with networking, and with command prompt. Then there were a couple options I didn't have the guts to select, then a "Last Known Good Configuration", a directory services restore mode (which I tried in desperation), and a debugging mode. In each case I get the green flash and the black screen.

Thanks for the suggestion though. I've googled the problem and I haven't found a solution that gets me any place from which I can perform a repair or rollback. I'll just reinstall the operating system and turn off the automatic updates until I find out what's going on. I lose a bunch of applications but I get my machine back. Thanks again for the help.
http://support.microsoft.com/kb/307545

Given the nature of this proceedure I would recommend upgrading to Windows 7 if at all possible (after fixing this issue, not to fix this issue). The ability to run System Restore from the optical media would make this a 5 minute fix. This should take you 30 minutes at the most.

I'll just reinstall the operating system and turn off the automatic updates until I find out what's going on. I lose a bunch of applications but I get my machine back. Thanks again for the help.

Apparently you didn't read Adrians second update which says:

"Microsoft says this problem has nothing to do with updates:"
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Thanks for the advice
redjellydonut 1st Dec 2009
No, I didn't read his update. I was intending to use the Prevx fix when I got home but I'll try the MS recommended repair. Thanks.
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@redjellydonut: Ignore the Prevx advice.
ye Updated - 1st Dec 2009
They don't appear to know what they're talking about. They seem to be another security company trying to make a name for themselves.
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Funny
redjellydonut 1st Dec 2009
I can't run the Help Guide on my mac, which is the only computer I have at the moment that, you know, works.
I can't run the Help Guide on my mac, which is the only computer I have at the moment that, you know, works.

...some easy to follow instructions in that link.
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Just teasing
redjellydonut 2nd Dec 2009
I was just joshing, ye. I tried the repair technique from the MS article you referenced above. I'm sure I've entered the text incorrectly because when I type "exit" nothing happens. I'll try again tonight when I have more time to proof my own typing.
Just some very basic commands. Anyway if you were looking for a reason to upgrade to Windows 7 this would be one. Vista and Windows 7 allow you to run System Restore off of the DVD thus saving you from having to do this procedure. Much easier for non-technical people. If you were running Vista or Windows 7 your system would be fixed already.
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Got Blue Screen Yesterday In Windows 7
itanalyst2@... 1st Dec 2009
Was trying to kill a hung process, started the blue screen and memory dump.
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What process?
Michael Kelly 1st Dec 2009
Problems can't be addressed without details.
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I'll tell you what the process was
NonZealot 1st Dec 2009
1. Boot to Windows.
2. Unplug C: drive.
3. BSOD.

What, you think he didn't do this on purpose?!? happy
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Wrong process...
storm14k 1st Dec 2009
..it was probably explorer.exe that was running. Bad bad process. I make sure it runs on none of my machines.
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I'm sure explorer.exe was running...
NonZealot 1st Dec 2009
when he pulled the plug on the C: drive.

Bad bad process. I make sure it runs on none of my machines.

Good for you! It runs on my many Windows machines and doesn't seem to cause any problems. I guess that means we are both happy!
no different than on any OS.

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