Windows phone 7 'phantom data' down to 'third party' service
Summary: Reports started emerging a few weeks ago which suggested that Windows Phone 7 handsets are suffering from a bug where data was being sent and received over 3G even when a WiFi connection is available.
Reports started emerging a few weeks ago which suggested that Windows Phone 7 handsets are suffering from a bug where data was being sent and received over 3G even when a WiFi connection is available.
Some users are reporting that simply having the handset check for email every 15 minutes uses a whopping 3 - 5MB of data per hour!
Microsoft has now investigated this issue and says that it's down to a "third party" service and that the company is "in contact with the third party to assist them in making the necessary fixes." Microsoft is however still looking into other potential faults.
Several insiders who wish to remain anonymous have told me that one Windows Phone 7 blamed for phantom data usage is the Yahoo! Mail service. There's no official word on this from either Microsoft or Yahoo! at the time of writing.
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Talkback
It didn't make sense that this was part of WP7
Anyone who blamed MS for this is looking very, very, very stupid right now.
Just like that, it's not Micorsoft's fault?
Um, because MS cares about their consumers?
[i]In fact, if MS was totally blameless here would they be working with the vendor on a "work-around?" [/i]
Because real WP7 consumers are being affected by this? Although the fact that you ask is very interesting because it means that you don't expect the companies that make your products to try and make your experience a positive one, even when a negative experience isn't their fault. This is hardly surprising since you are an Apple zealot and Apple's MO is to [b]DENY DENY DENY[/b] until the very end. MS's MO here is to acknowledge there is a problem, investigate the cause of the problem, and, in this case, work with the 3rd party supplier responsible for the problem so that the consumer no longer has to suffer from this problem. That is how a company should react. Apple could learn a lot from MS.
RE: Windows phone 7 'phantom data' down to 'third party' service
@andrej: You have to understand the mindset matthew is using
He comes from an Apple world where you only help your customer after you've been backed into a corner. This idea that a company would go out of their way to fix a problem that they aren't directly responsible for is quite a foreign concept to him.
Pull your head out.
You keep calling me an Apple Zealot when the fact is that I hold way more Microsoft certifications than Apple certs. As for my expectations, they're formed by Windows [b]at least[/b] as much as by Mac OS, so by your reasoning they're both bad. So, think whatever that twisted little mind of yours wants to, but as usual you're just wrong.
As for the goodness of Microsoft's heart. Do you seriously believe that Microsoft is working so closely with [i]"the third party"[/i] on an issue that by their own admission affects only a [i]"small (low single-digit) percentage of Windows Phone customers"[/i]because they care so much about that tiny number? Also, what exactly is a [i]"third-party solution commonly accessed from Windows Phones"[/i]? Is it an app? Is it code a extension to WP7 provided by the 3rd party but included with the OS? Finally, why is this coming from a newspaper? As opposed to the WP7 website?
You can say all you want about Microsoft caring about their customers, but if they're so eager to improve the WP7 Customer Experience, where's that "major update" that's been promised since [i]before[/i] launch? According to Paul Thurott [i]"the sheer number of missing features and bugs requires a steady stream of hot-fixes."[/i] Yet we haven't seen it (or any updates). Granted it was said to arrive in January and we're only just past half-way through the month. Regardsless, the fact is that 3 months laster WP7 users are still running the OS their phone came with (cf: http://windowsphonesecrets.com/2011/01/18/software-updates-windows-phone-vs-iphone/)
All of which brings me back to my original point. There's a lot here we still don't know, so calling Microsoft blameless, or even to blame, is premature. However, there is also some very odd stuff here, and whether it be Apple or Microsoft I tend to assume the most self-serving of reasons in the lack of proof otherwise.
matthew_maurice, not everthing
This is not like a faulty antenna design that the designers blame the users for "holding the object incorrectly"
Silly ABMer... Of course they would..
Microsoft has a NEED for WP7 to succeed. Win Mo 6.x is dead. The whole Kin fiasco lead them to be a bit of a laughing stock - even tho it was Verizon's insane data plan pricing that deserved a goodly amount of blame for it becoming an epic fail.
If they want respect in the mobile arena, then heck yes, they [b]WILL[/b] bend over backwards and work with anyone they have to in order to make the WP7 experience a positive one.
This IS the sort of thing you can and should expect from ANY vendor.
FYI
NonZealot has about as many clues as week old cheese, and is primarily here to jack up page hits. You might as well reason with said cheese for all the use it is.
So Adrian is really looking very, very very stupid right now.
Well
No way! this is just M$ passing the blame for their shoddy
cluck, cluck, cluck
Adoption?
6,564 total apps already!!
Windows phone 7 'phantom data' down to 'third party' service
You do know that they're responsible, right?
What else have they missed? I guess we'll find out in time. Not that many people care - it's not like people are lining up to buy these phones.
pahntom data, not exclusive to Windows.
The Culprit?
RE: Windows phone 7 'phantom data' down to 'third party' service