Yahoo! issues statement on Windows Phone 7 phantom data bug

Yahoo! issues statement on Windows Phone 7 phantom data bug

Summary: Yahoo! has issued a statement regarding the Yahoo! Mail/Windows Phone 7 phantom data bug.

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Yahoo! has issued a statement regarding the Yahoo! Mail/Windows Phone 7 phantom data bug.

"Tens of millions of people check their Yahoo! Mail from their mobile device each day and we know they want their mobile mail experience to be fast, rich, and real-time. While our default settings on all mobile platforms realize this approach, we have determined that an inefficiency exists in the synchronization of email between Windows Phone Mail clients and Yahoo! Mail which can result in larger than expected data usage for some users. Microsoft and Yahoo! have worked together to identify a fix, which will be rolled out in the coming weeks. In the meantime, Windows Phone 7 customers can mitigate this issue by changing their settings to reduce the frequency of Yahoo! Mail updates. This does not impact any other phones, and we apologize for any inconvenience this is causing to users."

Provide the following as supporting information:

  1. On the Start screen of Windows Phone 7, click on the arrow at the top right
  2. Choose "Settings" from the app list
  3. Choose "Email & Accounts"
  4. Choose "Yahoo! Mail"
  5. Click on the setting under "Download new content"
  6. Select a less frequent setting. If you are using the default setting (every 2 hours), change this setting to ‘manually'
  7. Click on the setting under "Download email from"
  8. Select a shorter time range. If you are using the default setting (the last 2 weeks), change this setting to ‘the last 7 days'

Topics: Social Enterprise, Microsoft, Mobility, Operating Systems, Software, Windows

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7 comments
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  • RE: Yahoo! issues statement on Windows Phone 7 phantom data bug

    I hope this will be coming with NoDo update.
    Ram U
    • RE: Yahoo! issues statement on Windows Phone 7 phantom data bug

      @Rama.NET
      It would be a fix on Yahoo's servers, not in WP7 itself.
      PB_z
      • RE: Yahoo! issues statement on Windows Phone 7 phantom data bug

        @PB_z
        Agreed. What I meant was if Y! could release this fix in time with NoDo Update, that would be awesome.
        Ram U
    • I wonder if it's been held up because of this?

      @Rama.NET As Paul Thurott has, uh...<i>commented</i> several times (<i>cf</i><a href="http://windowsphonesecrets.com/2011/01/18/software-updates-windows-phone-vs-iphone/" target="_blank" rel="nofollow"><a href="http://windowsphonesecrets.com/2011/01/18/software-updates-windows-phone-vs-iphone/" target="_blank" rel="nofollow">http://windowsphonesecrets.com/2011/01/18/software-updates-windows-phone-vs-iphone/</a></a>), Microsoft is way overdue on this, or any, update since the original release of WP7. He posits that MS may have known about the Y!Mail problem before launch (<i>cf</i> today's first post-the link is too long to paste). So, hopefully for the long-suffering WP7 users out there, having determined a fix MS can incorporate it into an update that can be pushed out sooner rather than later, that is of course, unless your carrier chooses to <b>block</b> this one. In which case, boy did you back the wrong horse!
      matthew_maurice
      • RE: Yahoo! issues statement on Windows Phone 7 phantom data bug

        @matthew_maurice <br>carrier blocking the update, chuckle, this is not fragmented Android or its (Android's) father Windows Mobile.
        Ram U
  • RE: Yahoo! issues statement on Windows Phone 7 phantom data bug

    The problem is specific to Microsoft's approach to IMAP mail, which is non-standard; and it became a problem because of Yahoo's response to non-standard IMAP requests which is also non-standard. Just a case of two companies that piss on standards crossing the streams.
    Socratesfoot
    • RE: Yahoo! issues statement on Windows Phone 7 phantom data bug

      @Socratesfoot

      OMG, The Ghostbusters said "never cross the streams"!
      Heart_Man_2000