ie8 fix

Give nurses the checklist

By | December 5, 2007, 6:40am PST

Summary: I think Pronovost might get better results if he bypassed himself. Instead of challenging doctors to adopt the checklists, empower nurses to create and demand them.

Peter Pronovost MD, Johns HopkinsA New Yorker feature this week on intensive care units (ICUs) detailed the problems Peter Pronovost (right) is having getting a life-saving procedure — the checklist — adopted by doctors and hospitals.

The magazine has chosen not to place the story online but it reads like a movie script, with Pronovost getting incredible results from the procedure but an ossified medical establishment resisting it.

Checklists have been used in flying jets for over 60 years, and everyone is familiar with the checklists used in rocket launches.

By applying them to prevention of infection in an ICU, with simple steps like washing hands and cleaning the skin with antiseptic, Pronovost practically eliminated a problem which had been killing patients every day.

Checklists help with memory recall and make explicit the steps expected in complex procedures, Pronovost said, but he has gotten few takers among doctors and administrators for their use.

I think Pronovost might get better results if he bypassed himself. Instead of challenging doctors to adopt the checklists, empower nurses to create and demand them.

My big sister was, for many years, a surgical scrub nurse, and beyond the basic cutting-and-sewing everyone deferred to her. She knew what they needed, she knew where it was, and she knew the procedures as well as the surgeons, who asked for her by name.

She was, in many ways, a walking, talking (and attractive) checklist.

So why not give nurses control of the checklist process? Doctors and administrators can have input on what goes into the list, but make nursing staff responsible for having the list followed. Give them the power.

In the article Pronovost found that nurses did a better job with a checklist. It gave them authority. Where before they might have been timid in challenging a doctor’s actions, the checklist gave them the backup to enforce the right procedure.

Michigan Keystone Center animated gifA New England Journal of Medicine article in December 2006 (the link is to Dr. Pronovost’s absctract, a MS Word file) followed the Michigan Keystone Center’s experience with checklists, studying 103 ICUs over 18 months. (Click here to see the video advertised above.)

The study found that infections were reduced to zero over three months, and two-thirds of the ICUs kept that up over the full 18 months of the study. Simply by using a checklist.

It was a great finding by a fine doctor, which should become a powerful tool in the hands of great nurses.

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Disclosure

Dana Blankenhorn

Dana Blankenhorn has been a journalist, writer and part-time futurist for over 30 years. At the present moment I run only a personal blog in addition to my ZDNet open source blog. DanaBlankenhorn.Com has the subtitle The War Against Oil. In the past I have used it to write about political history, e-commerce, personal matters, some ideas related to open source, and The World of Always On, which is the idea of using sensors, motes and RFID to turn WiFi links into platforms for applications which live in the air. My IRA account at Schwab holds a few tech shares, most notably some Intel and Applied Materials, but there are no open source companies in it. I don’t even own any CBS stock.

Biography

Dana Blankenhorn

Dana Blankenhorn has been a business journalist since 1978, and has covered technology since 1982. He launched the Interactive Age Daily, the first daily coverage of the Internet to launch with a magazine, in September 1994.

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Using a Check list like patching a damn with chewing gum.
Exam victim One 3rd Jun 2008
Almost all manufacturing industry standardized essentially all and more diverse/complex procedures years ago.
How do Toyota and Boeing bring parts together from all over the world and assemble automobiles and aircraft with perhaps 1% of the process errors, the equivalent of the ?medical mistakes? which kill in excess of 100,000 people each year in the US alone?

They do it by requiring ISO 9000 Certification, or its Toyota or Boeing equivalents.
Standardizing manufacturing administration and engineering administrative procedures, and methods of measurement, improving quality has become the constant.
Here in Seattle is you spend 12 minutes (by phone company record) making an appointment for a Medicare Get Acquainted Exam, not more than 1 minute of hold time. When you arrive at Polyclinic the physician?s assistant will have no idea what you are there for.

The receptionist who took the 12 minute call to make the appointment is an old timer with lots of slack from the MDs whose quirks she has covered for several years. All she wrote down ?meds?.
The physician?s assistant who?s stretching her coffee break by showing you to the exam room 15 minutes early goes ballistic when you don?t agree your are there for ?meds? and storms out.
20 minutes later a more experienced physician?s assistant enters checks your blood pressure and says nothing.
After another 20 minutes the MD appears and asks if you think you are supposed to get a physical exam? Guess which standard test, authorized by Medicare, that you have had at every physical for the 15 years since you were 50 he wants to replace although the hand out Polyclinic licenses & he provides says the test should be continued.

Not having an ISO equivalent is what got the Officers in Charge of Abu Ghraib sacked.
0 Votes
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Nurses call the shots...
John L. Ries 5th Dec 2007
...in more ways then one. The good thing about selling the idea of a checklist to nurses is that they don't need anyone else's permission to use them and they make themselves more valuable by doing so. Hospital doctors are usually running from patient to patient, so it's harder to put the organizational burden on them.
0 Votes
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Exactly, but...
DanaBlankenhorn 5th Dec 2007
It's natural for doctors to look toward other doctors, and not to nurses, when they're trying to effect change in any medical procedure.
0 Votes
+ -
User's Checklist
John Norris 5th Dec 2007
You need input from the users to make a proper checklist. In the case of nurses, you have knowledgeable users that are probably qualified to make the checklist themselves and good enough to use informally.

However, if the checklist is to be an officially adopted procedure of the hospital I can see all sorts of doctors and lawyers wanting to get involved.

Go Nurses!
0 Votes
+ -
First someone must ask them in...
DanaBlankenhorn 5th Dec 2007
The creation of the checklist must be directed by doctors and administrators, with input from nurses. That's the only way it's valid.

The nurses, however, need to be empowered to enforce the protocols, as they are informally empowered now. As my sister was empowered.
0 Votes
+ -
RE: Give nurses the checklist
nilotpal_c 6th Dec 2007
A good nurse always has a checklist, which she memorizes. Be it in the OT or Ward, she always, forcefully or diplomatically, leads doctors to the correct procedure. Your idea is good, to empower nurses, and I think a good doctor almost always defers to nurses.
Good read.
0 Votes
+ -
Almost all manufacturing industry standardized essentially all and more diverse/complex procedures years ago.
How do Toyota and Boeing bring parts together from all over the world and assemble automobiles and aircraft with perhaps 1% of the process errors, the equivalent of the ?medical mistakes? which kill in excess of 100,000 people each year in the US alone?

They do it by requiring ISO 9000 Certification, or its Toyota or Boeing equivalents.
Standardizing manufacturing administration and engineering administrative procedures, and methods of measurement, improving quality has become the constant.
Here in Seattle is you spend 12 minutes (by phone company record) making an appointment for a Medicare Get Acquainted Exam, not more than 1 minute of hold time. When you arrive at Polyclinic the physician?s assistant will have no idea what you are there for.

The receptionist who took the 12 minute call to make the appointment is an old timer with lots of slack from the MDs whose quirks she has covered for several years. All she wrote down ?meds?.
The physician?s assistant who?s stretching her coffee break by showing you to the exam room 15 minutes early goes ballistic when you don?t agree your are there for ?meds? and storms out.
20 minutes later a more experienced physician?s assistant enters checks your blood pressure and says nothing.
After another 20 minutes the MD appears and asks if you think you are supposed to get a physical exam? Guess which standard test, authorized by Medicare, that you have had at every physical for the 15 years since you were 50 he wants to replace although the hand out Polyclinic licenses & he provides says the test should be continued.

Not having an ISO equivalent is what got the Officers in Charge of Abu Ghraib sacked.

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