Did Salesforce jump the Super Bowl shark?

Summary: Did Salesforce.com jump the shark with its SuperBowl ads? You decide.

Last week I bemoaned the trend towards enterprise Hollywood.

Is it me or are more and more enterprise applications vendors attempting to emulate Hollywood as their marketing modus? And if so, why are they wasting their (your) money in this way?...

...Does Salesforce.com truly believe that ads taken out for Super Bowl are going to drive Chatter adoption? Who among the audience are they trying to reach? Even if that same audience is sucked in won’t they just as quickly wonder about the limitations of the Chatter freebie? But then there is a certain logic to this.

Regular readers will know that for this correspondent, the last Dreamforce was way too heavy on a heady mixture of celebrity and what felt like a revival meeting and far too light on meaningful innovation. In one sense what we are seeing is a continuance of the celebrity driven thinking behind Salesforce.com.

It seems all did not work well for Saleforce in the Super Bowl ad stakes. From the Tweetstream:

mrgrafix: I think salesforce might have got the wrong market with the chatter commercials..

cleasto: RT @bfeld: i'm pretty sure salesforce.com just wasted $3m

bevisible: @salesforce: what is this?> ^KDo

bjacaruso: RT @csakon: Salesforce wasted a lot of money not explaining what chatter is.

SuaadSait: I am a BIG fan of @salesforce.com but that Chatter ad was very weak & a poor tie in to the corporate id of the company #badmarketing #sb45

bhc3: RT @jbrewer: I have edited this tweet 4 times... Salesforce Chatter + Black Eyed Peas = confused CEOs everywhere. #amimissingsomething

TechCrunch was none too impressed either:

To be honest, I find the commercials a little confusing and too quick. And it’s hard to imagine that a technology company would spend millions for two ads that seemed to be average at best.

And Will.i.am is sort of a stretch as an enterprise customer. But as Salesforce opens Chatter to the public, the company has ambitions of making the communications platform more of a mainstream tool.

How much do you want to bet that The Black Eyes Peas have never used Chatter? $3 million?

I'm wondering whether CRM analyst Denis Pombriant is regretting this:

I can’t wait to see what they [Salesforce.com/Black Eye Peas] do for the ads — as I understand it, there will be two sandwiching the halftime show — but one thing is clear.  In keeping with its history of disruptive innovation, Salesforce’s halftime ads might also disrupt bathroom break habits and many people might decide to “hold it” through halftime.  There may even be enough interest in 415, 650 and surrounding area codes to affect water pressure readings during half time.  Someone should get last year’s readings and compare year over year just for fun.

As I implied in my earlier article - that's $3 million of CUSTOMER money flushed down the toilet, but then I've got to acknowledge that plenty of people have watched the ads on YouTube. What do you think? Were the Salesforce.com ads lame or great? Discuss in Talkback.

Topic: Salesforce.com

About

Dennis Howlett is a 40 year veteran in enterprise IT, working with companies large and small across many industries. He endeavors to inform buyers in a no-nonsense manner and spares no vendor that comes under his microscope.

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Talkback

24 comments
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  • Epic Fail

    What a waste. Marc Benioff should be ashamed.
    hubivedder
  • RE: Did Salesforce jump the Super Bowl shark?

    Test
    APACloud
  • RE: Did Salesforce jump the Super Bowl shark?

    It's a point of view thing; Maybe the add itself during the superbowl was, but everyone is talking about Salesforce and that's a lot of free (maybe negative) publicity.

    But even Paris Hilton made use of negative publiciy it to become the "star/socialite" she is today.

    So, only at the end, one could tell if it was a waste of money.
    Arnout Groen
  • Ad signals clear sell sign for CRM

    As someone that would be considered a SalesForce.com super user (a.k.a certified) the ad signals a concrete sell signal for the stock. This is a clear move the company thinks itself as a social play within the corporate world not a business productivity enabler.

    Looking ahead 5 years Chatter/Twitter/Google Voice combination will replace email interactions and evolve collaborative communication. The marketing team spending 3 Million USD + on a brand play using Chatter is an absurd waste of money and is a sure sign to sell and wait for dip.

    SalesForce.com is a fantastic company and execution strategy has to evolve as the company does. Evolve and stabilize, execute, expand market share, and repeat.
    bhodge33
  • RE: Did Salesforce jump the Super Bowl shark?

    Lame ads. Even after reading this article, I have no idea what Chatter is.

    BTW - total urban legend that water pressure changes occur during SB halftime.
    ejhonda
  • Was I in the target demographic? Apparently not ...

    I saw the ads while watching the game, and was mildly nonplussed ... I had no idea who the 'people' (voices?) in the ad were (who is Will.I.Am? never heard of him before yesterday, but without looking him up I surmise he's some sort of pop star), was unclear on what 'Chatter' was supposed to be, completely failed to grasp what a CRM company has to do with pop music and cell phones. I suspect there could have been more effective and efficient ways of getting their name recognition up ... as it stands, 'Chatter' is what I remember from the ads, NOT 'Salesforce dot com'. I would never connect the two based solely on those ads.
    Trial Software
  • RE: Did Salesforce jump the Super Bowl shark?

    What is Chatter?
    Pmpc
  • RE: Did Salesforce jump the Super Bowl shark?

    "What is Chatter?"

    Who cares!
    drmda
  • They jumped it, hooked it, ate it.

    Bunch of dopes!
    james347
  • If its aimed at IT circles, then they did a good job :)

    I checked out their site based on this article. Despite the bad ad, it looks chatter looks kind of useful. Seems a bit lighter and cheaper than SharePoint :)
    webmaster@...
  • RE: Did Salesforce jump the Super Bowl shark?

    Hey, maybe those ads were effective after all! Just think of the number of CEOs who today are asking their CIOs -- 'what the heck is chatter and why do I care?'. Somebody said 'any publicity, good or bad, is still PUBLICITY! and that's good'.
    QPOMNL
    • RE: Did Salesforce jump the Super Bowl shark?

      @QPOMNL If you got publicity that your ass stunk like shit would that be good publicity?
      xSteven777x
  • I would tend to disagree.

    How many *users* saw the ads? Now, how many of those Salesforce users are going to start asking "why don't we have that Chatter thingy? It has the word cloud in it, so it must be awesome!"

    C'mon people, this is supposedly an IT blog. You know how this works:
    User sees ad, asks their management, management asks IT management, IT management drops it on the IT staff. IT staff tries to explain it to IT management, but IT management insists on it as a mission critical business requirement and Ta-da! Another upgraded Salesforce customer.
    caspianhiro
    • RE: Did Salesforce jump the Super Bowl shark?

      @caspianhiro ....errr, not always my friend. Salesforce has made a lot of sales based upon viral WOM etc internally in side departments way before IT got a sniff.
      dahowlett
  • RE: Did Salesforce jump the Super Bowl shark?

    We saw that ad, which drew a collective "Huh?" and quizical looks from all in attendance, and then we promptly forgot about it, until I saw this article.

    Chatter, schmatter. who gives a flip?
    bb_apptix
  • RE: Did Salesforce jump the Super Bowl shark?

    Saw the ads, figured it was just another social network, saw no stand-out features, forgot about it. Wondered how this service could make people thinner, make factories cleaner, and make political parties fall in love, as well.
    Didn't notice Salesforce.com in the first viewings on TV nor on YouTube. Didn't even know what Salesforce is until I read this article.
    Garrett Williams
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