Jon gets his Face(book) back

Jon gets his Face(book) back

Summary: Remember Jon Swift's problem with Facebook? I just received a personal email from Jon Swift where he shared the following email:Hi Jon,Upon further review, we have decided to reactivate your account.

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Remember Jon Swift's problem with Facebook? I just received a personal email from Jon Swift where he shared the following email:

Hi Jon, Upon further review, we have decided to reactivate your account. Our Terms of Use, to which all users agree when they first sign up for the site, stipulate that you must not "impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity." However, since others on the site seem to know you by this name, and since you don't appear to be using the name to impersonate or to hide your identity, we have determined that you are not violating these Terms. We apologize for any inconvenience this has caused. Please let me know if you have further questions or concerns. Thanks for your understanding, Jerry Customer Support Representative Facebook

And then very kindly said:

Thanks for all your support. I really appreciate it. Take care, Jon Swift http://jonswift.blogspot.com

Who says a bit of poking is anti-social? Three cheers for Jon and maybe a cheer or two for Facebook customer service after all. That's made my day.

Note to self: Could this be the new 'conflict resolution process' for enterprise CRM?

Topics: Collaboration, Enterprise Software, Software

Dennis Howlett

About Dennis Howlett

Dennis Howlett is a 40 year veteran in enterprise IT, working with companies large and small across many industries. He endeavors to inform buyers in a no-nonsense manner and spares no vendor that comes under his microscope.

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2 comments
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  • Who is Jon?

    Maybe a sentence on who Jon is and why this is news? Maybe use a more reputable service if facebook is so important to this person's life or business. You get what you pay for.
    PortVista
  • Who is Jon?

    Thanks for the feedback.

    Jon's a well known political blogger whose FB presence was pulled because of crazy attitudes to customer service at FB. There was a link to the previous story on this issue in the first sentence which I wrote overnight Pacific Time.
    dahowlett@...