Email is far from dead; 'no viable replacement' in sight

By | May 25, 2011, 5:26am PDT

Summary: Email is not dead, and will not die out any time soon. Most visitors of Google, Microsoft and Yahoo! go straight to email, and even social networking cannot fully compete.

New statistics shed light on the vast importance Google, Microsoft and Yahoo! place on their web-based email services.

Though email is effectively a prehistoric web service, dating back to the launch of the Internet, it maintains its dominance as the most effective communications method we have still today.

Email isn’t dead, nor is it ‘on its way out’.

Regardless of the ‘Facebook effect’ and other growing social networks and instant messaging services have on the younger Generation Y, there is no viable replacement in sight.

The figures show that just over 23% of Google visitors visit Gmail, with nearly 40% of Windows Live users going straight to Hotmail, and just under 20% of Yahoo! visitors going to Yahoo! Mail.

Though Google, Microsoft and Yahoo! each has fewer users on their email services than Facebook has, email provides not just a communications platform, but an identity for other social web services. Facebook heavily relies on email to function and perform.

This may not surprise many, as email is the cornerstone of the services provided by these companies, with often only search coming first.

Email is still evolving and is a fluid and dynamic platform. And while spam may be annoying, web services have spent years blotting out the issue, with spam levels dropping significantly in the previous two quarters.

Instant messaging and social networking only offers a strain of what email can provide. Though it may be the primary choice for younger people to engage in with their social lives, in business and the workplace email will still reign as the dominant choice for industry.

Although the Generation Y may find email to be ‘unfashionable’ and ‘outdated’ compared to Facebook and instant messaging applications on their smartphones, the very vast majority of smartphone users will have an email account attached to their phone regardless.

While Google, Microsoft and Yahoo! have no interest in losing their hundreds of millions of users overnight, their email service will continue — and continue to grow, as more take advantage of the now standard features beyond the realms of simply sending and receiving messages.

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Topics

Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from the Huffington Post, Business Insider, AllThingsDigital, The Atlantic Wire and CBS News.

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RE: Email is far from dead; 'no viable replacement' in sight
mytake4this 5th Dec
@sorgfelt I don't use Facebook, nor believe it to be safe for anyone to use, especially children.
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Contributr
Is email dead?
zwhittaker 25th May 2011
Do you use email more than social networking, or would you be happy to switch off your email account (or Facebook account) for good? Which email services do you use, and why? Have your say.
@zwhittaker

I use email to communicate more than I use facebook to communicate. As far as time spent using one or the other, it's probably facebook, unless you count time that I have my email client open as email time...

I use gmail for my personal email (plus a couple of personal domains with email hosted with Google Apps), and a Google Apps hosted email account at work. I use gmail because of how great Google's search is. Finding old email is really easy... I just type in what I'm looking for and I find it in my email. No other mail client's search tool matches google. The other reason is I never have to delete email, never have to worry about copying email between computers, syncing my phone, or anything like that.
If Facebook vanished tomorrow, I would hardly notice.

If my email account vanished, I'd be in a world of hurt.

I'm 28 years old. I think that makes me "Generation Y," right?
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Here! Here!
Lazarus439 25th May 2011
@masonwheeler
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RE: Email is far from dead; 'no viable replacement' in sight
Software Architect 1982 25th May 2011
@zwhittaker,

I've been on facebook for 2 or 3 years now. At the beginning, I couldn't get enough. Now, I might log on once a week, if that much. If fb disappeared, it'd take about a week before I noticed and I wouldn't really care.

As for e-mail, I've been using some form of e-mail since 1988 (fido-net, bitnet, CompuServe, then finally internet e-mail), have multiple domains, used to run my own e-mail servers, but moved them all to Google hosted domains, have multiple e-mail accounts, and check my primary account multiple times a day. It is central to my communication. Everyone has an e-mail address. Not everyone is on fb (in fact, to create a fb account, you have to have an e-mail address!). If Google pisses me off, I can move my e-mail account to another hoster or host it myself. I can't do that with fb. I'm not in control of my fb account, Zuckerberg is, AND Zuckerberg can yank my fb account if he doesn't like what I say. That will never happen with my e-mail accounts because I own them, domains and all. The worst that can happen with my e-mail is Google can kick me off their servers, at which point, I'd just host it myself on my own server(s).

As for Twitter? I logged on once and created an account and sent one tweet... a year ago. Haven't touched it since, don't anticipate ever using it again. I've only been on the site a couple times and the first time was a year ago. The last time was probably 6 months ago... I see absolutely no use for Twitter at all.

Texting... I hate it. It's limited, not everyone has it, it might cost you tons just to enable it, and tons more if you're charged by the text, and it's pointless to be charged for it since it's piggybacked on the carriers signal. I've disabled it and blocked it on my phone. I installed Google Voice on my phone, which provides FREE, unlimied texting, of which I never use except for one of my friends who loves to text rather than call. If I need you right away, I'll call you. If not, I'll e-mail you.

I'm a Gen X'er, a gadget enthusiast, and a programmer... the type of person that rakes in the new tech and uses the hell out of it and even creates some of it, being a developer. Not everything that's "new" is "better". Change for the sake of change is pointless. That's not to say that e-mail is perfect... it's not, not by a long shot... needs serious improvement, especially in the way of security and spam prevention, but for a universal, personal communication tool, the only thing that even holds a candle is the age old telephone. Pick it up, dial a number, talk to just about anyone in the world, instantly. So far, there's no other tech that can do that. E-Mail, while not "live", is instant in transmission, fairly reliable these days, and everyone has it.

E-Mail is here to stay and is by far, my preferred method of communication.
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Dead On
WebSiteManager 25th May 2011
Snail mail isn't dead, either. I bought a car the other day, and guess how they're going to send me the title...
@WebSiteManager Yeah, the legality of sending legal documents via email is still an open question. It's also why the fax machine hasn't quite died yet.
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Two different things
facebook@... 25th May 2011
Social networking tools tend to be concise and timely with a well-defined group of individuals, say immediate family. email tends to be verbose and asynchronous with people of varying degrees of social connectivity. Email is not dead, it is just one more tool.
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And has little place in the professional world so far.
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Contributr
@Bruizer I would disagree. It's about using it properly -- many young people within the workplace still use it to communicate with each other. Just look at young entrepreneurs and start-ups without the money or funding to set up their own communications systems. Facebook is wonderfully dynamic -- so it can be used for good. (See previous articles).
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How many startups vs established companies?
Will Pharaoh 25th May 2011
@zwhittaker
And what kind of secrets do you want to share with your competitors via open forums and what not?
@zwhittaker Facebook's for marketing communication... I don't really think it's a viable longterm solution for internal communication for a variety of reasons:

1. You cannot migrate your messages off of facebook to another email provider easily.
2. You can't use PGP with facebook to encrypt your messages.
3. When you email someone from another company from facebook with an @facebook.com email address, it exposes you for the amature that you are.
4. Google apps is free for the first 10 users. That includes docs, email (7 gigs of space), chat, talk, etc... For the cost of a domain name, you can look like a professional and have an infinitely better collaboration and communication tool.
@Bruizer On the contrary Facebook is a valuable too for diseminating information to your customers and suppliers.
@facebook@...

So how does that make it different than forums on a company's web site? And there is a vast difference between pushing public knowledge out via FB and actually conducting business through it. Do you really think a supplier is going to send an invoice via FB?
@facebook@... Facebook's good for all of two business purposes... Networking with people you know, and public announcements. Based on how questionable facebook's privacy is, the fact that you can't migrate your messages easily, you can't encrypt your messages, and how unprofessional it would look to send business emails through facebook it's not really useful for anything else.
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Discounting the 100% personal argument
facebook@... 25th May 2011
@aep528

How does that differ between a company's website? Well, for one thing, the potential audience is a half a billion people on Facebook. Very few organizations have that reach with their plone portal.

Do I really think a supplier is going to send an invoice via facebook? It would not surprise me if there was not already a facebook app just for that.
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YMMV
facebook@... 25th May 2011
@snoop0x7b

No, you use facebook for two business purposes. I use facebook for a variety of business reasons. Here is a simple example of document sharing and collaborative editing http://apps.facebook.com/msdocscanvas/Home
@facebook@... I'd say that unless there's a compelling reason to use a facebook app over any other version of the same app or app that does the same, I wouldn't. Another reason, other than what I outlined, being that facebook profiles are personal and you can't really terminate someone's facebook profile when you terminate them.

I use google docs to collaborate through google apps accounts. We can terminate those at will.
@snoop0x7b

OK, you are thinking of "business" in the parochial sense. I take a broader approach to "business".

I can network with my peers in much the same way that I can network with my peers at conferences and professional organizations.

I can market my service to over a half a billion people in an affordable and real time manner.

I can share information --- not just within my gated community, but with my suppliers and my customers.

Again, Facebook is as valuable as a business tool as you wish it to be. You can take the perimeter approach to your network or you can engage in web 2.0 technologies to expand your reach to both customers and suppliers. The choice is yours.
Why is it that we think email needs to die? Most people I know use email many times per day regardlees of age. I think email will be around for a long time. It is a great communication tool.
I agree, email will stay with us for a long time to come...
- knowledgenotebook
It annoys me to no end that my friends don't check their e-mail. Facebook messaging only goes so far. If I have to contact my friends with some communication that is longer than a couple hundred characters, or contains full res pics or attachments, facebook and twitter fail. They are good for microblogging and instant messaging, and will never replace e-mail.
@KBot It's not even really good for instant messaging... The web IM client is buggy as crap, it's hard to predict whether people have actually received your messages.
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I have both a Facebook account and a Twitter account. I hardly ever use them. I find them annoying and superficial.
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Ok, I'll bite at the premise of the article... what fool stated that email was 'dead' or on its way out?

Contrary to what some Justin Bieber fan tells you -- Facebook and blogging are not the end-all be-all of human existence, a fact most people learn once they turn 21 and get out into the real world.

I can't believe that ZDNet actually ran with such a vacuous premise for a story.
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@Kentsc Some people in the news think so...
http://www.pcmag.com/article2/0,2817,2343209,00.asp
http://online.wsj.com/article/SB10001424052970203803904574431151489408372.html

It seems like every couple months someone in the news announces the death of email. Someone needs to refute it. A quick google search of "email is dead" will show that hundreds of news articles have made that assertion.
@Kentsc, My son uses Facebook and text messaging to communicate, and once agreed that, according to his age group, if the communication is to be more than 20 minutes old or take more than 140 characters, it isn't important, anyway. But lately, he has been forced to check his email for communication regarding the sports, music and scouting activities he is into.
@sorgfelt I don't use Facebook, nor believe it to be safe for anyone to use, especially children.
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Did you tweat this article?
cwallen19803@... 25th May 2011
How did that work out for you?
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Contributr
@cwallen19803@... Very well, actually. One of my most retweeted articles this month.
Well I do not think Email will die any time soon. What will die soon is the idea of places like Gmail, Yahoo mail, and hotmail being places where you just send email. Instead they will evolve into place where people will control there communications across multiple platforms, as demonstrated by the new Yahoo mail, and gmail Buzz feature. They will add voice, and video messaging features, Hotmail will probably include Skype in about five or so years given Microsoft pace of development. An gmail already have instant chat, voice calling and video tools.
Email will just become one part of these messaging systems. It already happening. People will still use email.
Facebook and twitter seem like general tools for casual information broadcasting. While a few companies may be able to make some business use out of them they are simply not a viable replacement to email in any way, therefore the premise that email is somehow "endangered" by these new tools is not viable as well.
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RE: Email is far from dead; 'no viable replacement' in sight
The One True Fnerd Updated - 25th May 2011
The reason social networking won't replace email is, to have full access to it everyone has to have an account with THAT social networking site. I don't have to have Gmail to communicate with Gmail users, but I do if I want to communicate with someone on Facebook.

The flaw in the social networking paradigm is simply that it can't be decentralized. The protocols governing email are open to any provider wanting to use it; the protocols on social networking sites are proprietary and can only be accessed by signing up with those sites.

The only thing that can possibly replace email is another open-protocol medium.

EDITED TO CLARIFY: I have to have FACEBOOK to communicate with someone on Facebook.

...and for that I think I need to new social network called Facepalm...
@ak4mc Excellent comment.
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Good take
snoop0x7b 25th May 2011
I think email has proven itself to be one of the best tools ever created for communication. There's little that needs to be improved. You can encrypt email very securely (PGP), send attachments of any arbitrary type, verify the identity of a sender through PGP signatures, have reasonable assurance of delivery...
"email is effectively a prehistoric web service, dating back to the launch of the World Wide Web"
How old are you, Zach? email is quite a bit older than the World Wide Web.
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Contributr
@drobinow You're right. Freudian slip. Changing to "Internet"...
As far as I know, you can't attach documents etc. to Facebook. Though with their new email service I imagine it is possible. Honestly though, while I use Facebook (though not extensively), if anyone gave me their email address ending in @facebook.com, it sound about like @aol.com. I would instantly think "this person just doesn't know how to use the internet outside of facebook", just like people that use their movie streaming service. The only reason I can think of to use that is because other methods sound too hard and scary.
email certainly pre-dated the world wide web by decades

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