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Hotmail users complain of deleted emails: Live@edu unaffected

By | January 1, 2011, 6:02pm PST

Some Hotmail users are complaining on Microsoft feedback forums that some of their content is missing or has been deleted. Over 470 people have complained on Windows Live forums, saying that the majority of their email has been moved into their deleted folders, according to AP.

Microsoft has acknowledged that a problem exists, though no timeline has been given on how long it will take for the solution to be rolled out. It does not appear that many of the 360 million global users are affected.

Microsoft spokeswoman, Catherine Brooker said “At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers”, but declined to comment on what has caused the problem.

While Live@edu’s Outlook Live, an email service provided by Microsoft for students at school, college and universities are hosted in the same datacenters, it appears that data loss is limited only to Hotmail at this time.

Have you been affected by Hotmail’s email glitch?

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Topics

MSN Hotmail, E-mail, E-mail Providers, Internet, Zack Whittaker

Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from the Huffington Post, Business Insider, AllThingsDigital, The Atlantic Wire and CBS News.

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RE: Hotmail users complain of deleted emails: Live@edu unaffected
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
View in thread
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
shellcodes_coder 1st Jan 2011
it's simple: Switch to Gmail and you'll never have to look back
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True. You will only have to deal with a different set of problems
Mister Spock 1st Jan 2011
issues, bugs, and shortcomings, but none pertaining to deleted emails.
plain
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Privacy Issues
statuskwo5 Updated - 1st Jan 2011
@shellcodes_coder The problem with that idea is that all your email messages are NOT protected when it comes to privacy. That being said, I have Yahoo! Mail, Gmail, Hotmail, and even AIM Mail, but I do understand the shortcomings that come with each service.
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
Mike (not Cox) 2nd Jan 2011
@statuskwo5 No e-mail is private, unless it's on some encrypted mail system. E-mails are "deposited" on various servers as they make their way between senders and recipients, and just about anyone having access to the servers can read them. So you shouldn't feel safer with Hotmail, Yahoo, your ISP's e-mail system, etc...
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Yes
statuskwo5 2nd Jan 2011
@Mike (not Cox) I agree.
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
illegaloperation Updated - 1st Jan 2011
@shellcodes_coder
Just switch from Gmail to Hotmail. Thanks for the tip. Google need to snoop through email to find "suitable" ads for yours truly.
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
Qussay Najjar 2nd Jan 2011
@day2die If you think that any free email service is free of snooping then you are just not aware of the full picture everything out there in the Internet is to profile us so just use the best and forget about privacy by keeping your important data on your disk drive.
And by the way I can't even bare logging into my hotmail it's soooo dam slow.
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
illegaloperation 2nd Jan 2011
@Qussay Najjar
This isn't 2005 anymore. Hotmail is now really fast.
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
g@... 1st Jan 2011
Everything is ok here.It's probably an isolated incident
0 Votes
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
LiquidLearner 2nd Jan 2011
@g@...

It's probably related to the priority mailbox that's similar to Gmail's new feature. They are probably there but they just can't find them. Usually "isolated incident" combined with a new feature equates to user error.
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Cue the idiocy...
Cylon Centurion 2nd Jan 2011
About how Microsoft sucks, and everyone else is perfect.

happy
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Nothing screams LOOSER louder than a Hotmail account
wackoae 2nd Jan 2011
nt
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And nothing screams...
Joe_Raby 2nd Jan 2011
...LOSER like the one that can't spell out a flame word correctly.
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Actually .....
wackoae Updated - 2nd Jan 2011
@Joe_Raby That was on purpose so that idiots can feel like they accomplished something today.

BTW: Not to diminish your accomplishment today ... but did you know that "looser" is part of the urban dictionary?
0 Votes
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Urban Dictionary = authoritative?
Joe_Raby 2nd Jan 2011
Wow! Did you do your dissertation by quoting Wikipedia too??

LOL! You FAIL!
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Epic Fail
Cylon Centurion 2nd Jan 2011
@wackoae

NT
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nothing screams loser louder then posting under the name
John Zern 3rd Jan 2011
wackoae wink
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
rajklon 2nd Jan 2011
All my emails were deleted in April 2010. I contacted Windowslive Help and was told that my account was Inactive. It cannot be true because I open my email several times a week!

I lost a large number of emails as I used the account for about 10 years.

As a result, I am using other email services for all my important emails, as Hotmail cannot be considered secure or reliable.
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Not to defend the MS but ...
wackoae 2nd Jan 2011
@rajklon You are an idiot for keeping your email stored in a FREE account. You aren't paying a dime to store and backup the data.

To them, your email is just JUNK taking space. Don't complain when something happen to your "important" data due to your own personal irresponsibility.
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Contributr
No cloud email
zwhittaker 2nd Jan 2011
@rajklon ...can be considered secure or reliable, let alone from relevant acts of law, or the US PATRIOT Act, just to namedrop one.
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We are not even talking about the cloud
wackoae 2nd Jan 2011
@zwhittaker We are talking about a FREE email service.
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Contributr
RE: Hotmail users complain of deleted emails: Live@edu unaffected
zwhittaker 2nd Jan 2011
@wackoae Doesn't matter. Any email hosted within the US is still vulnerable to the US P.Act. Kinda makes any email system, private or public, relatively insecure.
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Actually email is insecure in general
Joe_Raby 2nd Jan 2011
Zack, what you don't understand is that most Internet connections cross into US territory via a US-based backbone (or a US-based backbone company) anyway, placing their transmissions under the jurisdiction of the Patriot Act. This is why arguments about cloud computing are moot. If you want to compute online, it doesn't matter which provider you use. If you don't want to be susceptible to the US Patriot Act, cloud computing is just not an option, and this is a problem that will keep cloud computing from reaching mass appeal.
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Contributr
RE: Hotmail users complain of deleted emails: Live@edu unaffected
zwhittaker 2nd Jan 2011
@Joe_Raby I know. Keep tuned here in, say, a month or so.
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fun game for people in tech. support
helpmehelpu2 13th Apr 2011
One of my coworkers pointed out this little gem.

Ok, when you are reading a tech support email - and the person on the other end is just _dumb as dirt_ like doesnt get it on multiple levels. Asks questions answered in the FAQ. Asks just the most absurd things to the point where you look around for the camera....well here is what you do...slowly move your mouse up to the headers...wait for it (oh tingling) show headers...bam! Yep you guessed it another hotmail user! Plonk

Dont even answer em. They are too stupid to be helped.

We have a system that sends out report emails to keep users up2date on systems they need to monitor. We tell people upfront not to use hotmail....why?

Because altho its now getting some press. People on the inside have known for years that hotmail is unreliable crap. It has been deleting peoples emails for _years_ without a bounce! People (are hotmail users people?)just never knew. They won't learn tho. Hotmail users _can't_ learn. It is how their limited brain is. Sad but true.

Mike
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
MACKENZI 11th Sep
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
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Live@edu unaffected
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Everything is ok here.It's probably an isolated incident
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
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RE: Hotmail users complain of deleted emails: Live@edu unaffected
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

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