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Hotmail users complain of deleted emails: Live@edu unaffected

Summary: Some Hotmail users are complaining on Microsoft feedback forums that some of their content is missing or has been deleted.

Zack Whittaker

By for iGeneration |

Some Hotmail users are complaining on Microsoft feedback forums that some of their content is missing or has been deleted. Over 470 people have complained on Windows Live forums, saying that the majority of their email has been moved into their deleted folders, according to AP.

Microsoft has acknowledged that a problem exists, though no timeline has been given on how long it will take for the solution to be rolled out. It does not appear that many of the 360 million global users are affected.

Microsoft spokeswoman, Catherine Brooker said "At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers", but declined to comment on what has caused the problem.

While Live@edu's Outlook Live, an email service provided by Microsoft for students at school, college and universities are hosted in the same datacenters, it appears that data loss is limited only to Hotmail at this time.

Have you been affected by Hotmail's email glitch?

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34 comments
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  • RE: Hotmail users complain of deleted emails: Live@edu unaffected

    it's simple: Switch to Gmail and you'll never have to look back
    shellcodes_coder
    Reply Vote

    • True. You will only have to deal with a different set of problems

      issues, bugs, and shortcomings, but none pertaining to deleted emails.
      :|
      Tim Cook
      Reply Vote

    • Privacy Issues

      @shellcodes_coder The problem with that idea is that all your email messages are NOT protected when it comes to privacy. That being said, I have Yahoo! Mail, Gmail, Hotmail, and even AIM Mail, but I do understand the shortcomings that come with each service.
      statuskwo5
      Reply Vote

      • RE: Hotmail users complain of deleted emails: Live@edu unaffected

        @statuskwo5 No e-mail is private, unless it's on some encrypted mail system. E-mails are "deposited" on various servers as they make their way between senders and recipients, and just about anyone having access to the servers can read them. So you shouldn't feel safer with Hotmail, Yahoo, your ISP's e-mail system, etc...
        Mike (not Cox)
        Reply Vote

      • Yes

        @Mike (not Cox) I agree.
        statuskwo5
        Reply Vote

    • RE: Hotmail users complain of deleted emails: Live@edu unaffected

      @shellcodes_coder <br>Just switch from Gmail to Hotmail. Thanks for the tip. Google need to snoop through email to find "suitable" ads for yours truly.
      illegaloperation
      Reply Vote

      • RE: Hotmail users complain of deleted emails: Live@edu unaffected

        @day2die If you think that any free email service is free of snooping then you are just not aware of the full picture everything out there in the Internet is to profile us so just use the best and forget about privacy by keeping your important data on your disk drive.
        And by the way I can't even bare logging into my hotmail it's soooo dam slow.
        Qussay Najjar
        Reply Vote

      • RE: Hotmail users complain of deleted emails: Live@edu unaffected

        @Qussay Najjar
        This isn't 2005 anymore. Hotmail is now really fast.
        illegaloperation
        Reply Vote

  • RE: Hotmail users complain of deleted emails: Live@edu unaffected

    Everything is ok here.It's probably an isolated incident
    g@...
    Reply Vote

    • RE: Hotmail users complain of deleted emails: Live@edu unaffected

      @g@...

      It's probably related to the priority mailbox that's similar to Gmail's new feature. They are probably there but they just can't find them. Usually "isolated incident" combined with a new feature equates to user error.
      LiquidLearner
      Reply Vote

  • Cue the idiocy...

    About how Microsoft sucks, and everyone else is perfect.

    :)
    The one and only, Cylon Centurion
    Reply Vote

  • Nothing screams LOOSER louder than a Hotmail account

    nt
    wackoae
    Reply Vote

    • And nothing screams...

      ...LOSER like the one that can't spell out a flame word correctly.
      Joe_Raby
      Reply Vote

      • Actually .....

        @Joe_Raby That was on purpose so that idiots can feel like they accomplished something today.

        BTW: Not to diminish your accomplishment today ... but did you know that "looser" is part of the urban dictionary?
        wackoae
        Reply Vote

      • Urban Dictionary = authoritative?

        Wow! Did you do your dissertation by quoting Wikipedia too??

        LOL! You FAIL!
        Joe_Raby
        Reply Vote

    • Epic Fail

      @wackoae

      NT
      The one and only, Cylon Centurion
      Reply Vote

    • nothing screams loser louder then posting under the name

      wackoae ;)
      John Zern
      Reply Vote

  • RE: Hotmail users complain of deleted emails: Live@edu unaffected

    All my emails were deleted in April 2010. I contacted Windowslive Help and was told that my account was Inactive. It cannot be true because I open my email several times a week!

    I lost a large number of emails as I used the account for about 10 years.

    As a result, I am using other email services for all my important emails, as Hotmail cannot be considered secure or reliable.
    rajklon
    Reply Vote

    • Not to defend the MS but ...

      @rajklon You are an idiot for keeping your email stored in a FREE account. You aren't paying a dime to store and backup the data.

      To them, your email is just JUNK taking space. Don't complain when something happen to your "important" data due to your own personal irresponsibility.
      wackoae
      Reply Vote

    • No cloud email

      @rajklon ...can be considered secure or reliable, let alone from relevant acts of law, or the US PATRIOT Act, just to namedrop one.
      zwhittaker
      Reply Vote
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