Open letter to Google: Don't sue the government, just make Apps better

Open letter to Google: Don't sue the government, just make Apps better

Summary: An open letter to Google: questioning whether a lawsuit against the US Government was wise for Generation Y perception, but if Google Apps is even up to the job in the first place.

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Dear Google,

You are suing the US Department for the Interior over a 5 year contract to outsource its communications worth nearly $50 million, because they chose Microsoft's locked-down rival cloud service instead.

I understand that you are rightfully annoyed, by not only the monetary value of the contract, but the fact that the US DoI didn't even consider Google Apps for the job; not even a mere glance.

Chris Dawson thought you should have just "kept your mouths shut" and carried on with the highly competitive edge that you have over various other products, especially in light of the recent global privacy scandal where Street View cars collected wireless payloads.

To spare you any more chatter, I'll keep my thoughts brief. Wake up, smell the coffee, and pour yourself a few cups.

Instead of kicking up a fuss that you weren't even considered, perhaps you should have examined why Google Apps wasn't contemplated in the first place and made proactive steps to make it better?

If you found this move by the US DoI offensive, it made me wonder why you haven't hurled lawsuits at universities publicly denouncing Google Apps for Education as having 'unacceptable' levels of privacy. Though universities and institutions of education do not pay for the outsourced cloud offerings of either Microsoft's Live@edu or Google Apps for Education, you rely on good press from these institutions to build up the portfolio for other potential education customers.

So perhaps you should take a step back, retract the lawsuit and reconsider your position. If a government department doesn't even bother to consider the service you have to offer, for whatever reason they may or may not give, perhaps ask yourselves why.

Universities have not 'gone Google' for various reasons, practical and otherwise. Google may not consider student or university email to need high-grade security, but Microsoft clearly took a proactive step in producing a derivative service aimed at such an eventuality.

But also take into account the message you are setting out. Perhaps this news story won't filter through to every student and young person in the world, but I am sure most people who read the story will feel that Google is stamping its feet in a childish rage.

It has a knock-on effect, and for the students who do read this story and the other thoughts and opinions around this lawsuit you presented, you could be doing further damage with them when they enter the workplace.

Go back and start work on Google Apps using a competitive edge, instead of applying your existing Gmail mod-like service as a quick fix to fill the market.

Lots of love,

Zack x

Topics: Google, Government, Government US

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37 comments
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  • Google is gonna sue smart phone users next

    for wanting a phone that just works and not because it "cool" to own a Droid now a days.

    Thanks for shoving your crap down our throats Google...
    iPad-awan
    • They don't have time for that

      ... as they are busy working on a spin to convince government that their feature-less APPs are actually better than competitions that provide more.
      LBiege
    • RE: Open letter to Google: Don't sue the government, just make Apps better

      @iPad-awan Seriously, do you have any idea how the government's spending of your money is supposed to work?

      There are good legal grounds for the case, irrespective of Google's motives for bringing the suit. Universities are NOT legally bound in the same way and so their choice to use Google, Microsoft, Apple or other is wholly irrelevant. Nor are private smart phone users. Don't be so absurd.

      And if you're suggesting the the iPhone "just works" then you're obviously a VERY late comer to the smart phone market.
      blakjak.au
  • Spot on Zack

    The customer is king
    hubivedder
  • Why should the Government hire them?

    Google has serious issues with security and privacy. That is a fact. Why would a government agency hire a company that can't keep a secret?
    The one and only, Cylon Centurion
    • Well....

      @Cylon Centurion 0005

      I haven't seen any of my gmail floating around on the web yet. How about you?
      Economister
      • Don't use GMail

        @Economister

        But the fact remains that GMail is data mined for keywords to serve you ads, and Google is in constant trouble with overseas governments over various privacy issues.

        Also, Google's main source of income is advertising, not it's various software services.

        All of a sudden, their services don't seem to attractive, do they?
        The one and only, Cylon Centurion
      • RE: Open letter to Google: Don't sue the government, just make Apps better

        @Cylon Centurion 0005

        you do realize that google apps premier are ad free and work as SaaS don't you. Typical microsoft fanboy , using FUD to discredit competitors
        kdsandeep
      • RE: Open letter to Google: Don't sue the government, just make Apps better

        @Economister
        maybe not, but Google has already had to admit their admins were snooping in teenage girls email accounts. So while the emails arent floating around, they arent as secure as you would think
        tiderulz
      • RE: Open letter to Google: Don't sue the government, just make Apps better

        @Economister
        Well, Brown University students managed to read each other's Gmail.
        http://www.readwriteweb.com/archives/whoops_students_going_google_get_to_read_each_others_email.php
        bruinsensei
    • RE: Open letter to Google: Don't sue the government, just make Apps better

      @Cylon Centurion 0005 :
      serious with security and privacy has never stops idiots buying microsoft - the leakiest most insecure OS and Apps on the planet
      deaf_e_kate
      • Linux and Apple make sure that Windows will be the king

        One isn't ready for prime time on the desktop.

        One is considered the "upper range" and thus won't be bought by the majority.
        Michael Alan Goff
      • Really?

        @deaf_e_kate

        I thought that honor went to Adobe?
        The one and only, Cylon Centurion
    • Are you claiming Microsoft's wares are secure?

      Or for that matter reliable. Ah well, of course any evidence to the contrary are mere trifles or anecdotes.
      zkiwi
      • RE: Open letter to Google: Don't sue the government, just make Apps better

        @zkiwi

        No. Microsoft is not necessarily more secure. But, their business model is not based on spying on their customers and selling advertising. Microsoft makes their money by selling Windows and Office. They don't need to spy on their customers. But, Google does.
        jorjitop
      • I guess you conveniently forget that...

        Microsoft's wares phone home systematically for a range of reasons, not least to make sure you are "legal." They actively harvest and maintain a register of your hardware and software configuration, and it goes back years. So, spying on their customers yes.<br><br>As to data sharing, they state in their EULA that they will share this information only with themselves and their affiliates.<br><br>So, Microsoft doesn't spy... Nah, they have and do.
        zkiwi
      • RE: Open letter to Google: Don't sue the government, just make Apps better

        @zkiwi <br>Microsoft is very open about this. They collect metrics about your system through customer experience improvement programs (if you opt in)<br>No personal information is sent to microsoft so they are don't spy you as you mentioned.<br>more info can be found at <br><a href="http://www.microsoft.com/products/ceip/en-us/default.mspx" target="_blank" rel="nofollow">http://www.microsoft.com/products/ceip/en-us/default.mspx</a>
        g16
      • Odd, that's the same claim Google make...

        That they don't collect any personal information. And yet, there's a huge outcry for them doing that, yet the same people defend Microsoft for doing the same thing.
        zkiwi
      • What evidence?

        @zkiwi: [i]Are you claiming Microsoft's wares are secure?
        Or for that matter reliable. Ah well, of course any evidence to the contrary are mere trifles or anecdotes.[/i]

        I have yet to see any credible evidence to the contrary.
        ye
      • @ye

        It's not that you haven't seen any, it's that you will not accept any. A big difference.
        zkiwi