Outlook: Can we see some Live@edu integration please?

By | May 5, 2010, 7:47am PDT

Summary: Desktop clients such as Outlook and Thunderbird are not fully compatible with next-generation email services like Google Apps and Live@edu. Solution? Don’t use them.

With the wide availability of web mail, and the surge in Google Apps for Education and especially Microsoft’s Live@edu service, applications such as Outlook, Thunderbird, Mail for Mac and suchlike are rendered useless to non-email features.

I’ll admit first off that I’m a hypocrite when I write this, as I use desktop email in the form of Outlook 2010. I have one main email account with my university which acts as not only student correspondence, my credentials for Moodle but also for CBS and ZDNet email too. I shouldn’t, but it’s quite a nice email address.

The big thing here is the aforementioned outsourced services. With both Google Apps and Live@edu being provided for free, whichever one universities may choose, it’s almost inevitable that the vast majority of institutions around the world will eventually sign up. In-house email services are expensive to maintain and inefficient in the long run, so institutions are being given a golden ticket with this.

But Google Apps and Live@edu are not just email services. Though they have this as their major feature, they offer services such as calendars, instant messaging, group email lists, user presence and a whole plethora of other stuff which is not compatible with Outlook. I say Outlook because Google doesn’t have a dedicated desktop email client, and seeing as most universities are going to Microsoft’s Live@edu service, Outlook should be most likely to work with these features.

But it’s not.

Maybe further on down the line, we could expect to see some form of Outlook add-in, their so-called Connectors, which allows other services to draw in information from other networks such as LinkedIn, Hotmail and soon to be Facebook.

Even though the instant messaging features included in Live@edu allows users to communicate with other students not only through the web interface but also Windows Live Messenger, having one browser open in Live@edu with access to instant messaging and email is more efficient than having two desktop applications running for two separate things.

So for now, even though Google Apps and Live@edu are two brilliant services which offer pretty much the same thing, but with a user interface preference down to the institutions, the desktop email market is not ready to accommodate all the features of these two services.

That is why, in my opinion, web mail access is good enough for now. Do you agree?

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Topics

Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from the Huffington Post, Business Insider, AllThingsDigital, The Atlantic Wire and CBS News.

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RE: Outlook: Can we see some Live@edu integration please?
JACOBSONR 14th Oct
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actually you can use google sync with google apps and outlook it syncs contacts, email, calendars, etc. and it all sync wireless with my android phone as well. I couldn't be happier.

No it's not native but it works good.
You might try Windows Live Mail, I've read it is a bit better
at sharing information in regards to calendars, contacts,
and Messenger.
0 Votes
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Contributr
@wizard57m I agree, actually. Windows Live Mail is brilliant for Hotmail (and therefore Live@edu) users.
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Umm, live@edu does support Outlook
kilgore666 6th May 2010
If your live@edu mail is using Exchange rather than hotmail (which many do), you can just use Outlook - http://help.outlook.com/en-us/140/cc511396.aspx

This does depend on whether the admins have allowed this to work as just use the web interface may make support easier.
0 Votes
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Contributr
@kilgore666 You haven't actually read the article, have you? It's not the email/Outlook integration I'm talking about. It's everything else.
@zwhittaker What else ?!?
"Even though the instant messaging features included in Live@edu allows users to communicate with other students not only through the web interface but also Windows Live Messenger, having one browser open in Live@edu with access to instant messaging and email is more efficient than having two desktop applications running for two separate things."
That is not correct. Maybe you just want IM and not E-mail, Calendar and Tasks...
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Well welcome, hopefully you can become a vital member of the community and really help to push far ahead of google. Which Im sure the development team would love. This will of course earn you alot points too and get you on the leaders board. z d n e t t h a n k Im not sure i come to an agreement with you on every level, howevor it absolutely was a good posting, many thanks for taking the time to put up your ideas.
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Can we see some Live
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Thanks nice info z d n e t I really liked your current article write more..let me add you to its favorite The articles you have on zdnet s i t e are always so enjoyable to read. Good work and I bookmarked it.
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Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

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