Swati Prasad

Swati Prasad is a New Delhi-based freelance journalist who spent much of the mid-1990s and 2000s covering brick-and-mortar industries for some of India's leading publications. Seven years back when she took to freelancing, India was at the peak of its "outsourcing hub" glory and the world of Indian IT, telecom and Internet fascinated her. A self-proclaimed technophobic, Swati loves to report on anything that's remotely alien to her--be it cloud computing, telecom, BPOs, social media, e-government or software and hardware, and also how high-tech sectors impact the Indian economy.

Latest Posts

Should India now look forward to unique ID cards?

In his book Imagining India: Ideas for the New Century, Nandan Nilekani, co-founder of Infosys, talks about how the future of India depends not just on simple economic growth, but also on reforms and innovations in all sectors of public life.Today, he has the rank equivalent to that of an Indian Cabinet Minister to put many innovative ideas to practice.

June 26, 2009 by

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When customer care doesn't seem to care

Do companies that wash their hands of several functions--especially "customer care"--by handing over contracts to business process outsourcing (BPO) outfits really "care" about their customers?More importantly, even after nearly a decade of having them around, most call centers remain centers of inefficiencies.

June 9, 2009 by

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How long will our politicians shy away from technology?

It is election time here in India, and there is not a dull moment on TV-–shoes are being hurled at some politician or the other; candidates are making offensive speeches and remarks, and there is always news about how many fake voter ID cards are being found in various constituencies. The great Indian political circus is in full swing.

April 20, 2009 by

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Do US and Europe need the Nano?

During the mid- and late-1990s, multinational carmakers were launching older editions of their hot-selling cars in the Indian market. Rumors were that some MNCs even brought in their junked plant material and machinery into India, in the name of foreign direct investment.

March 23, 2009 by

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