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When customer care doesn't seem to care

When customer care doesn't seem to care

Do companies that wash their hands of several functions--especially "customer care"--by handing over contracts to business process outsourcing (BPO) outfits really "care" about their customers?More importantly, even after nearly a decade of having them around, most call centers remain centers of inefficiencies.

published June 9, 2009 by

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How long will our politicians shy away from technology?

How long will our politicians shy away from technology?

It is election time here in India, and there is not a dull moment on TV-–shoes are being hurled at some politician or the other; candidates are making offensive speeches and remarks, and there is always news about how many fake voter ID cards are being found in various constituencies. The great Indian political circus is in full swing.

published April 20, 2009 by

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Do US and Europe need the Nano?

Do US and Europe need the Nano?

During the mid- and late-1990s, multinational carmakers were launching older editions of their hot-selling cars in the Indian market. Rumors were that some MNCs even brought in their junked plant material and machinery into India, in the name of foreign direct investment.

published March 23, 2009 by

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Reflections of an eternal optimist

Reflections of an eternal optimist

We are left with very few hours of 2008--a rather volatile and difficult year for most of us. I have been meeting quite a few people of late--business tycoons, fund managers, senior executives at multinational firms, consultants and lots of ordinary salaried workers belonging to varied industries.

published December 31, 2009 by

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Is it wise to buy latest, expensive gadgets?

Is it wise to buy latest, expensive gadgets?

Over the years, I have realized that when it comes to technology, the world can be divided into two kinds of people (no, I am not referring to the digital divide): One, the gadget freaks (who will save, beg or borrow to buy their dream gadget); and two, the wiser ones--who want value for money, and couldn't care less about brands and the latest gizmos in town.If you invest in expensive gadgets, you are exposed to threats from the 3Ts-–tumbling value, thieves and technology.

published November 25, 2008 by

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Diwali, amid the economic slowdown

Diwali, amid the economic slowdown

This has been the quietest Diwali that I can recall. Maybe the one in 1929 was equally bad, but then, I don't know anyone who was alive then to recall "Diwali in the year of the Great Depression".

published October 26, 2008 by

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