Russell Shaw

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OnState Unified Messaging for Skype debuts today

OnState Unified Messaging for Skype debuts today

Contact center solutions provider OnState Communications has just announced OnState Unified Messaging for Skype.This is a single-platform, subscription-based Skype messaging solution that integrates email; voicemail; business chat; and customer contact messaging and recording systems.

February 11, 2008 by in Collaboration

Exclusive: BlackBerry outage indicated by IP address connect refusals

Exclusive: BlackBerry outage indicated by IP address connect refusals

A representative of BlackBerry traffic analysis solutions provider Zenprise softwarei just got back to me with the scoop of some diagnostics that are pointing to at least one problem likely at the root of  today's bad BlackBerry North American services outage:Basically there are two paths (IP addresses) in North America to connect to the RIM network.

February 11, 2008 by in BlackBerry

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