I can understand what your poster is going through, because ATT denied my request for an iPhone refund 3 times! If I had to do it over again, I would not purchase an iPhone because neither Apple nor ATT is willing to take responsibility for it. I purchased the iPhone on August 26. Apple said that if the phone was purchased after August 22, I was due a $200 refund, but I had to go to the AT&T store of purchase. I went to the store on September 8 and was told I would have to go to the Apple Store or the Apple online store. I called Apple again and again was told to go to the ATT store for a refund. On September 15 I called ATT customer service to confirm this and they told me to go to the ATT store for my refund. Half an hour later I went to the ATT store and again was denied. They said because it was now 14 days after the PURCHASE DATE of the iPhone, I was only eligible for the $100 credit from Apple, not the $200 refund. That same day I tried to apply for the $100 credit online and received an email saying that since I purchased the iPhone after August 22, I was supposed to get the $200 refund at the ATT store where I purchased it. To confirm this on September 18 I spoke with the Apple online store, the Apple store on Michigan Ave in Chicago and someone at the Apple corporate office. All of them said I should go to the ATT store for my $200 refund. I was on a conference call with Apple and the ATT store where I purchased the iPhone. Apple explained when I had purchased the iPhone (August 26) and that I was due the $200 refund. The clerk at the ATT store agreed and said to come in today (September 19). I went in today and the same clerk said I was not eligible for the refund! He said the refund could only be applied 14 DAYS FROM DATE OF PURCHASE, not for people who purchased the iPhone within 14 days of the price reduction. I had been able to hold my cool up until this point, but when he told me this, after telling me something different just the day before,I have to admit, I may have raised my voice. I demanded that he call Apple and get it sorted out before I would leave the store. The manager finally came over and gave me the $200, all the while making it out like she was doing me a favor and telling me NOT TO GET UPSET! This is the absolute worst service I have ever received. Neither Apple nor ATT want to take responsibility for this product. ATT's service was atrocious. I was especially mad because I have a family cell acount, home phone and internet all through ATT and they still wouldn't do anything for me until I finally debased myself in their store. And then, the only reason I think they gave me the refund was because there were serveral people waiting to purchase an iPhone and they didn't want me to discourage anyone from buying it. And the worst part is, I can't take my business elsewhere because the iPhone only works with ATT. I would advise anyone out there thinking of buying this product to realize that they have no recourse with ATT if they are treated badly, because its not like they can take their phone and go elsewhere.
