BULLETIN: AT&T tells me it will revise "damage our name" language in TOS

BULLETIN: AT&T tells me it will revise "damage our name" language in TOS

Summary: Just and I mean JUST- received this from a key AT&T spokesman I have communicated with before:Russell,I wanted to give you a quick update on the terms of service language you posted on last week (Note: link to that post is mine).We are revising the terms of service to clarify our intent, and the language in question will be revised to reflect AT&T's respect for our customers’ right to express opinions and concerns over any matter they wish.

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TOPICS: AT&T
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Just and I mean JUST- received this from a key AT&T spokesman I have communicated with before:

Russell,

I wanted to give you a quick update on the terms of service language you posted on last week (Note: link to that post is mine).

We are revising the terms of service to clarify our intent, and the language in question will be revised to reflect AT&T's respect for our customers’ right to express opinions and concerns over any matter they wish. We will also make clear that we do not terminate service because a customer expresses their opinion about AT&T.

I encourage you to let your readers know that this change is being made, and I will send the revised statement as soon as it is available.

Looks like we made a difference.

I will, of course, keep you readers up to date on this as well.

[poll id=156]

Topic: AT&T

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9 comments
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  • They had to do something

    Once pointed out publicly, the existing language was a public relations disaster. Whether the "clarification" will be any better remains to be seen, but I don't think that AT&T execs are stupid.
    John L. Ries
    • AT&T execs are that stupid

      What can you say about a company that won't match a fee offered by another company, and won't mind if you leave them or will make you stay with your current contract at your current fee knowing they have lost you when the contract expires...and then offers you $100 to return to them after you leave them. I have figured out how to stop them from sending the $100 checks...cash 4 or 5 of them and switch from them after they reconnect you.
      Taz_z
  • I don't think they had a choice...

    I'm pretty sure other companies have been sued over such things.

    As far as I know, the only person that can alter (or thinks he can alter) the constitution at will is George W.
    BitTwiddler
    • Do you have a theory...

      ...as to why the clause in question is unconstitutional? Remember that the longtime holding by the courts is that the US Constitution binds federal, state, and local governments, but not corporations (even though they're chartered by the states) or individuals.
      John L. Ries
  • Need multiple choice voting

    Based on a considerable amount of experience as a customer and an employee, I vote for choices 2, 3, 4, and 5.
    Taz_z
  • Verizon too?

    http://tinyurl.com/29qu4q

    :o)
    Jack-Booted EULA
  • RE: BULLETIN: AT&T tells me it will revise

    The lawyers and accountants are in revolt, just the thought of lawsuits and monetary damages from this policy sparked this change. The damage to AT&T's already bad reputation is done. Bad service, nasty customer policies, one has to wonder about the middle and upper management at AT&T.
    crawdad2k
  • probally because all the consumers

    who bought the iPhone dropped AT&T themselves, I guess AT&T want's to keep whoever they can, regardless of what they say (as long as the monthy bill is paid) :)
    John Zern
  • Drat, there goes my "easy out" from their contract :-)

    Well, they probably realized that all of us angry and much-suffering customers were salivating at being able to be "kicked out" of our contract *and* avoiding their hefty termination fee at the same time.

    It could have been done by simply running to the public boards and reporting what everyone knows to be true: that they treat customers like dirt... on a daily basis... until we crossed the threshold of termination.

    The customers would have seized this opt-out like a golden parachute (I know I was planning to do so). Not only was it a PR mistake, but they would have generated even more bad buzz and lost even more customers as we all tried to escape from their onerous contract by complaining loudly and continuously.

    It's just too bad that someone over there realized what was going to happen and took steps to minimize the monetary damage by removing the "escape clause".

    Drat!

    Regards,
    Jon
    JonathonDoe