Don't want Comcast junk mailers? They'll charge you $1.99 "service fee"

Don't want Comcast junk mailers? They'll charge you $1.99 "service fee"

Summary: Update: Comcast has contacted the customer referenced below, has apologized for the charge, has refunded it, says was applied in error, counseled the customer service rep not to do this, and said it won't happen again. But not before this all went down:In addition to Comcast's invoices- which already are too much- they'll send you promotional mailers throughout the month.

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TOPICS: Telcos
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Update: Comcast has contacted the customer referenced below, has apologized for the charge, has refunded it, says was applied in error, counseled the customer service rep not to do this, and said it won't happen again. 

But not before this all went down:

In addition to Comcast's invoices- which already are too much- they'll send you promotional mailers throughout the month. Stuff like sign up for their digtal phone service or on-demand cable.

While it is possible some of you will look forward to these mailers, here's a shocker. Many of us, including this Comcast customer, don't really look forward to the clutter.

Want to stop those Comcast junk mailings? Well, cost 'ya.

Consumerist reader Ian says that when he notified Comcast that he'd really like the mailings to stop, he called Comcast to advise them of this. While they did indeed act on his complaint, Comcast added $1.99 to his bill.

Here's what Ian wrote Consumerist:

I noticed a $1.99 "change of service" charge on my most recent Comcast bill. During an online chat, a Comcast rep explained the source of the fee:"It looks like on 2/5/08 you contacted us and requested to have all direct mailers stopped on your account. There is a one time "Change of service" fee associated with making that change on the account."

I had in fact called Comcast a few weeks earlier and asked them to stop sending me anything except a monthly bill. They were happy to do so, but had not told me that they would try and stick me for $2. They rep removed the fee from my bill.

Your readers might want to be on the lookout for bogus charges on their Comcast bill if they've ever spoken to Comcast on the phone. Perhaps this is how they pay for people to fill seats for them at FCC hearings.

-Ian

Several readers wrote in, attesting to similar experiences.

My takeaway: yet another example of Comcast nickel-and-diming.

You too?

Topic: Telcos

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6 comments
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  • Comcast bought Insight...

    in Decatur, IL. I have been using Insight with a static IP for about a year. Now Comcast wants to up my rate and force me to get a new modem to continue with a static IP. AT&T doesn't offer DSL at that particular location or I would drop Comcast like a hot potato.

    I don't love AT&T but with 70 locations out of 90 using their broadband I have had NO trouble with their services. I can't say the same for the handful of other providers I use.
    bjbrock
  • RE: Don't want Comcast junk mailers? They'll charge you $1.99

    I think ZDNet has all too obviously drawn the long knives for Comcast. This is a non-story. Want to have your telephone number nonlisted? The phone company charges a fee for that. I just got a price change notice from Cox, and there's all sorts of one-time service fees on there. The "net neutrality" (reality name, bandwidth bogarting) issue has totally deranged ZD Net.
    Vesicant
  • RE: Don't want Comcast junk mailers? They'll charge you $1.99

    re: Comcast / they advertise but don't think they have to deliver
    Here's another Comcast specialty.

    I refer you to the Comcast home page www.comcast.com.

    Numerous of Comcast's webpages allude to "Digital Cable with On Demand". Note it says "with On Demand"!!!

    and in fact their page at:

    http://www.comcast.com/Corporate/Shop/ProductOverview.html?CMP=KNC-1TO1Q3GOOGLE43&s_kwcid=comcast|754672927

    clearly states the following description under "Residential Products" / "Cable TV":

    "Tons of your favorite channels, including commercial-free music, with our interactive on-screen guide....Channel 1 On Demand brings you a library with tons of free movies and shows ready to watch when you are."

    However, Comcast does not seem to think they "owe" you Channel 1 On Demand somehow. Recently, I called (twice to my frustration) to request an adjustment to my bill do to an extended period of loss of service for On Demand (the rest of my service was o.k.). I was only to be told that was not Comcast's policy. Essentially, the routine goes that "Comcast" throws On Demand in for Free. What hogwash. How can they so obviously advertise a feature and yet feel they don't have to deliver, is beyond me. When you buy a package you expect the whole package. Attitudes like this drive me nuts!!!

    What I am missing? Isn't this blatant misrepresentation in advertising?
    UnhappyWithComcast
  • RE: Don't want Comcast junk mailers? They'll charge you $1.99

    It seems to be good solution
    http://voipsipsdk.com/Download.aspx
    it.ragester
  • RE: Don't want Comcast junk mailers? They'll charge you $1.99

    on demand as well as other channels can be affected (have poor quality) or be missing altogether do to customer owned poor cable wiring within the house, Comcast only owns the drop, ground block and 12" past that and the equipment not the inside wiring.same as the water company doesn't own your sink or the power company doesn't come in and replace a burnt out bulb.
    amcabbott
  • Comcast charges vs Verizon charges

    Comcast charges very reasonable for a service call. I had a phone issue (Verizon) the service call was $78.00 for the first hour and $15.00 for every 30 minuets after. there,s no drive for a verizon tech to get the job done fast and correct. Comcast charges $30.00 flat with no additional charges if the have a prolonged stay they just do what it takes to finish the job.
    amcabbott