Foreseen: Forsee out at Sprint. But will they learn from these mistakes under his watch?

Foreseen: Forsee out at Sprint. But will they learn from these mistakes under his watch?

Summary: As I posted last week- and with plenty of reasons offered- SprintNextel's feckless CEO Gary Forsee- was finally encountering some real thin ice.Only it didn't take that long before he slipped through said ice.

SHARE:

As I posted last week- and with plenty of reasons offered- SprintNextel's feckless CEO Gary Forsee- was finally encountering some real thin ice.

Only it didn't take that long before he slipped through said ice.

He's out as of today.

Why?

I know I am sounding like a broken record, but too many customer defections (including mine BTW) happened under his watch. The cell service was inconsistent. Both marketing and technology-wise, the absorption of Nextel, which was purchased by Sprint two years ago,  proceeded at a glacial pace.

Loyal, paying customers were booted for roaming too much and/or asking too many questions of customer and tech "support." Rather than buying a VoIP company such as SunRocket with (200,000 built-in accounts) or Vonage with their 2.3 million ready-to-be-added-to-the-balance sheet force multiplier, Sprint twiddled their thumbs and got dreamy-eyed about building out a WiMAX network with Clearwire sometime around 2013.

The question now is has SprintNextel learned from the mistakes of the CEO they were separated from today?

Topics: Telcos, Networking, Unified Comms, Wi-Fi

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

1 comment
Log in or register to join the discussion
  • You're oversimplifying the issues...

    ...Sprint has way more wrong with it than is right. Sure, the Nextel purchase has gone slow - but it was a bone-headed decision to start with. Nextel's iDEN network was tapped out, and isn't getting any better.

    As for the marketing - eeesh...horrible, horrible...they should have killed "Nextel" as soon as the sale was final. They should have forced all Nextel customers into CDMA/iDEN handsets - putting their phone and data calls on CDMA, while keeping "Direct Connect" over iDEN. And none of the "messages" has made a slightest bit of sense...

    Handset selection at Sprint has always been horrible. It remains that way. Clunky flip phones gallore, and not much else.

    EV-DO network is great - so why the rush into WiMax? Because Foresee is stupid. With AT&T and Verizon selecting LTE as their 4G network, WiMax will only leave Sprint going it alone. Wouldn't shock me in the least if Sprint abandons WiMax.

    Customer service is HORRIBLE. I left Sprint earlier this year for AT&T (iPhone, natch). My whole family is in the process of leaving Sprint as well as the contracts come up - my parents, my sisters and their families, etc. They treat customers like crap. Difference between Sprint & AT&T CS is astounding. I have yet to have any issues with AT&T...with Sprint, it was at least an issue a month.

    As far as adding VOIP customers - would you be willing to pony up money for Vonage with Verizon having a big stick to knock you with? I wouldn't.

    I can only hope the BoD will find a true visionary, with a firm grasp of fixing all the problems Sprint currently has.
    badqat